WebRezPro Reviews

Pros

Easy to integrate.

Cons

I'm a web developer who manages the booking setup for a small condo and WebRezPro makes what should be routine work much harder and complicated than other comparable systems. The admin is needlessly complex. Setting up a basic rate plan means working through a dozen numbered sections with cryptic fields, and settings interact in ways nothing documents. Worse, it's buggy. Uncheck and re-check a unit on a discount plan and its pricing row goes blank, so the rate stops showing until you notice and re-enter it by hand. Leave one global plan visible on the web and phantom duplicate rates appear on every unit. We've had to find and document workarounds for problems that should never ship in a paid product. Security has been a concern too. After a breach, they forced a password reset, but the reset page doesn't state its requirements. It rejected five strong passwords with only "Invalid password," then locked me out. Now I'm waiting on support for something that should take thirty seconds. On top of that, fixing problems that should work out of the box often comes with a request for more money. If you run a small property, look hard at the alternatives before committing. The time we've lost to workarounds costs more than the subscription.

Pros

It's incredibly user-friendly, and the support provided is excellent. The availability calendars are top-notch.

Cons

We didn't utilize the accounting feature of the program as it didn't suit our needs.

Pros

Being Canadian is a bonus, and we found it to be quite straightforward from our perspective as managers and owners of a cottage rental resort. Most importantly, it's incredibly easy for our guests to use and make reservations.

Cons

No program can fit every scenario perfectly, but WebRezPro does a commendable job of working with us to tailor it to our specific requirements as a small rental resort in Nova Scotia.

Pros

The customer support has been exceptional, assisting us with both initial setup and ongoing questions.

Cons

Certain areas of the app are not very intuitive and still confusing to navigate. The customer support is excellent, but I wish I could navigate without needing assistance.

Pros

Getting started was a breeze, and the professional handling of integrations has been impressive. They have been responsive and quick to resolve any support escalations.

Cons

There are some minor inconveniences like having to use mouse clicks instead of keyboard shortcuts in certain areas, a lack of keyboard shortcuts, and disruptive pop-up windows. However, they are not significantly worse than other property management systems (PMS) I've used in the past.

Pros

The program's simplicity perfectly matches our needs.

Cons

We handle configuration changes ourselves by following instructional videos since support doesn't assist us with this.

Pros

I really like the features provided by WebRezPro. The dynamic map and connections with platforms such as Airbnb, Expedia, and Booking.com are outstanding. Configuring allocations becomes quite simple after going through the initial setup. Booking rooms is a breeze, and the instructional videos come in handy if you face any challenges.

Cons

The interactive button can be a bit confusing. We added it to our webpage for events, but people often get confused when they don't know how to use it. Another frustrating aspect is encountering numerous bugs, such as the inability to make reservations when guests show up or change their rooms upon arrival. Once these issues are resolved, the rest isn't too bad.

Pros

Making reservations is a breeze, and processing payments is super easy. The instant updates from the channel manager to booking.com and Expedia are simply amazing.

Cons

It would be great if they could incorporate the capability to move a reservation to a different room without having to create a separate reservation for it.

Pros

When we set up WebRezPro a few years ago, the personalized assistance we received was incredible. Their customer service has always been prompt, providing detailed steps to address any issues I've encountered.

Cons

As a small luxury hotel, we don't frequently change rates. However, when we do, it always requires some research to remember the steps to reach the correct section in the system for making the changes. The same goes for overriding rates for special days or adding multiple invoices to a group folio.

Pros

Overall, the system is user-friendly, particularly for basic booking, reporting, and calendar use. The level of customer service is exceptional.

Cons

Some of the editing functions can be slightly complicated for the average user.

Pros

It's user-friendly, and the support staff is quick to respond and incredibly helpful.

Cons

I honestly can't think of anything I dislike about the program.

Pros

The cloud-based nature of the system allows for remote work if needed, and once you're familiar with it, it's very user-friendly. Additionally, the responsiveness, knowledge, and friendliness of WRP support are impressive.

Cons

In an ideal world, it would have sales and catering features to create contracts, BEOs, etc., to complement the group and events aspect. We are currently in the process of integrating WRP with another sales and catering program.

Pros

The customer service is unparalleled, with knowledgeable and efficient staff.

Cons

Loading rates can be a bit cumbersome, but overall it's a great system.

Pros

It's easy to use, generating reports is a breeze, and they are easy to find and read.

Cons

There have been issues with backdating; it has been challenging to keep this feature turned off.

Pros

We love using WWP as it provides us with all the information we need for our business. The daily information is invaluable to us.

Cons

The costs, I wish they could be lower. But I understand that everyone needs to make money, right?

Pros

The synchronization capability is the most impressive feature of this PMS.

Cons

Collecting guest signatures can be overly complicated.

Pros

It's easy to use, and the customer support team is awesome. They practically know me by my first name.

Cons

I have nothing negative to say about WebRezPro.

Pros

The customer service is fantastic, always friendly and ready to assist.

Cons

The booking calendar and the limited integration options are areas of concern.

Pros

Our accountant raved about the software, saying it's amazing and that we are accurate down to the last penny with everything that goes through it. It's effortless to view our bookings, send emails, and set up auto-emails for cottage access codes. Once it's set up, it's a breeze to use.

Cons

Dealing with ghost rooms, especially when fully booked and wanting to swap two rooms, is a nightmare of steps. Setting up discount rates or codes is not the easiest, and one small setting can render it ineffective. It would be great to have a way to offer one-time discount codes that can be used only once and then become inactive.

Pros

Webrez is an incredibly user-friendly platform that offers a multitude of possibilities for customization. The longer you use the platform, the better you can tailor it to your specific needs.

Cons

Some of the integrations could be smoother, but this also depends on the other platforms involved.