WebRezPro Reviews

“Great Program

Pros

It's incredibly user-friendly, and the support provided is excellent. The availability calendars are top-notch.

Cons

We didn't utilize the accounting feature of the program as it didn't suit our needs.

“A much needed tool to manage our reservations professionally and accurately

Pros

Being Canadian is a bonus, and we found it to be quite straightforward from our perspective as managers and owners of a cottage rental resort. Most importantly, it's incredibly easy for our guests to use and make reservations.

Cons

No program can fit every scenario perfectly, but WebRezPro does a commendable job of working with us to tailor it to our specific requirements as a small rental resort in Nova Scotia.

“BOUTIQUE INN MANAGEMENT

Pros

The customer support has been exceptional, assisting us with both initial setup and ongoing questions.

Cons

Certain areas of the app are not very intuitive and still confusing to navigate. The customer support is excellent, but I wish I could navigate without needing assistance.

“WebRezPro - simple when you need it, capable when you're ready

Pros

Getting started was a breeze, and the professional handling of integrations has been impressive. They have been responsive and quick to resolve any support escalations.

Cons

There are some minor inconveniences like having to use mouse clicks instead of keyboard shortcuts in certain areas, a lack of keyboard shortcuts, and disruptive pop-up windows. However, they are not significantly worse than other property management systems (PMS) I've used in the past.

“Simple, functional, but could use some fixes

Pros

The program's simplicity perfectly matches our needs.

Cons

We handle configuration changes ourselves by following instructional videos since support doesn't assist us with this.

“One stop shop

Pros

I really like the features provided by WebRezPro. The dynamic map and connections with platforms such as Airbnb, Expedia, and Booking.com are outstanding. Configuring allocations becomes quite simple after going through the initial setup. Booking rooms is a breeze, and the instructional videos come in handy if you face any challenges.

Cons

The interactive button can be a bit confusing. We added it to our webpage for events, but people often get confused when they don't know how to use it. Another frustrating aspect is encountering numerous bugs, such as the inability to make reservations when guests show up or change their rooms upon arrival. Once these issues are resolved, the rest isn't too bad.

“The Goat for Reservations

Pros

Making reservations is a breeze, and processing payments is super easy. The instant updates from the channel manager to booking.com and Expedia are simply amazing.

Cons

It would be great if they could incorporate the capability to move a reservation to a different room without having to create a separate reservation for it.

“Good product for small hotel

Pros

When we set up WebRezPro a few years ago, the personalized assistance we received was incredible. Their customer service has always been prompt, providing detailed steps to address any issues I've encountered.

Cons

As a small luxury hotel, we don't frequently change rates. However, when we do, it always requires some research to remember the steps to reach the correct section in the system for making the changes. The same goes for overriding rates for special days or adding multiple invoices to a group folio.

“WebRezPro is a Great Medium for my Booking Needs

Pros

Overall, the system is user-friendly, particularly for basic booking, reporting, and calendar use. The level of customer service is exceptional.

Cons

Some of the editing functions can be slightly complicated for the average user.

“Easy to use!

Pros

It's user-friendly, and the support staff is quick to respond and incredibly helpful.

Cons

I honestly can't think of anything I dislike about the program.

“Review from Nantucket Inn

Pros

The cloud-based nature of the system allows for remote work if needed, and once you're familiar with it, it's very user-friendly. Additionally, the responsiveness, knowledge, and friendliness of WRP support are impressive.

Cons

In an ideal world, it would have sales and catering features to create contracts, BEOs, etc., to complement the group and events aspect. We are currently in the process of integrating WRP with another sales and catering program.

“Wedding Manager

Pros

The customer service is unparalleled, with knowledgeable and efficient staff.

Cons

Loading rates can be a bit cumbersome, but overall it's a great system.

“Accountant perspective

Pros

It's easy to use, generating reports is a breeze, and they are easy to find and read.

Cons

There have been issues with backdating; it has been challenging to keep this feature turned off.

“WebRezPro Is quick, easy and super understanding!

Pros

We love using WWP as it provides us with all the information we need for our business. The daily information is invaluable to us.

Cons

The costs, I wish they could be lower. But I understand that everyone needs to make money, right?

“Awesome, this PMS defenelity will help to control your property

Pros

The synchronization capability is the most impressive feature of this PMS.

Cons

Collecting guest signatures can be overly complicated.

“May Dee Suitez WebRezPro review

Pros

It's easy to use, and the customer support team is awesome. They practically know me by my first name.

Cons

I have nothing negative to say about WebRezPro.

“WRP Feedback

Pros

The customer service is fantastic, always friendly and ready to assist.

Cons

The booking calendar and the limited integration options are areas of concern.

“Your Accountants will THANK YOU for using! (And it's easy once it's set up)

Pros

Our accountant raved about the software, saying it's amazing and that we are accurate down to the last penny with everything that goes through it. It's effortless to view our bookings, send emails, and set up auto-emails for cottage access codes. Once it's set up, it's a breeze to use.

Cons

Dealing with ghost rooms, especially when fully booked and wanting to swap two rooms, is a nightmare of steps. Setting up discount rates or codes is not the easiest, and one small setting can render it ineffective. It would be great to have a way to offer one-time discount codes that can be used only once and then become inactive.

“User friendly and lots of functionalities

Pros

Webrez is an incredibly user-friendly platform that offers a multitude of possibilities for customization. The longer you use the platform, the better you can tailor it to your specific needs.

Cons

Some of the integrations could be smoother, but this also depends on the other platforms involved.

“Great product for small operators.

Pros

It's a user-friendly system that even the most inexperienced staff can easily master. The training modules are straightforward, and support is readily available when required.

Cons

When entering multiple group folios for the same client, it would be helpful to have a copy feature that duplicates all the data in the folio but allows for changing the stay dates. Creating rates for every group folio is tedious since it involves entering the same information repeatedly.

“Bookkeeping

Pros

The screen layouts are fantastic and intuitive to grasp.

Cons

The financial reports and options could be improved.

“Great Product

Pros

The property management system is outstanding and incredibly easy to use. There is a user-friendly guide available to assist with any operational queries.

Cons

I believe the loyalty section could benefit from an upgrade, offering more options for hotels to create their own unique programs within the system.

“Outstandning Partner

Pros

We've been WebRezPro customers since 2011, and the greatest benefit we've experienced is their responsiveness to our unique setup with multiple properties. [sensitive content hidden]. The team has always been supportive and accommodating when it comes to implementing new functions, continuously evolving their product to stay relevant.

Cons

The rate management function can be cumbersome. However, there are plenty of interfaces available with rate and revenue management software providers that provide the efficiency we need.

“Love WebRezPro

Pros

The support team is always there to answer my questions, and they are absolutely amazing. My account representative is exceptional, always available to address my inquiries and stay on top of everything. Everyone I've interacted with has been kind, understanding, and incredibly helpful.

Cons

It would be great to have a maintenance platform integrated into the system, allowing us to track work orders linked to each unit and directly send them to the maintenance staff.

“The one and only solution that isn't tied to one payment processing company!

Pros

This system stands out from the rest. After extensive research and encountering obstacles with other major companies, only to discover their system was limited to one expensive payment processor, I stumbled upon WebRezPro. It's truly unparalleled in terms of its intuitive interface, affordable pricing, and the ability to seamlessly integrate with multiple platforms.

Cons

The guest-facing Calendar view could use some enhancements to make it more user-friendly.

“WebRezPro has been our choice!

Pros

We've been loyal users of WebRezPro for countless years and have never even considered switching our online booking engine. We were among their earliest clients and have always received exceptional customer service and support. The system is incredibly user-friendly and intuitive.

Cons

Whenever they make significant changes to their software, there is always a learning curve, but their support team is consistently available to assist.

“Yay WRP

Pros

This powerful software offers an array of impressive functionalities.

Cons

There are numerous intricacies and alternative paths you can explore.

“Ease of use

Pros

Using this software is a breeze. It's as simple as point and click. The integration with payment processors and customer management is exceptional.

Cons

It would be beneficial if there weren't additional charges for integrating with other booking platforms like Expedia or Booking.com.

“Good software, bad service

Pros

The features are outstanding, and the rates are competitive. It's a breeze to navigate and operate.

Cons

The customer service is terrible. An uninformed individual will treat you poorly.

“Easy to use Software

Pros

Setting it up is a breeze. There's a seamless interface with the Channel Manager to get a comprehensive overview of the room calendar. Additionally, checking in and checking out guests is a hassle-free process.

Cons

If all rooms are occupied and I need to switch rooms, I have to temporarily change the stay date to free up a room, which adds an extra step. I hope the Development team can introduce a "temporary unallocated" room status for clerks to use when temporarily relocating guests. Additionally, I would like the option to add credit card payments without having to input the full 16 digits. Since guests physically provide their cards, we don't have the complete number after returning the card. Despite using credit cards, we are unable to enter the digits in the system.

“Clunky with a 90s software feel.

Pros

If I had the opportunity to choose again, I might opt for Cloudbeds.

Cons

There are credit card issues, such as a 6-month window to capture the remaining balance of a reservation. It feels like you need a software degree to figure everything out. Guests cannot book more than one room, and they have to leave our site to view prices. The software feels outdated.

“Good value for organizing reservations and automation

Pros

I'm grateful for the capability to effectively manage my clients and bookings, along with the automated correspondence before and after their visit.

Cons

I would appreciate a simpler method for setting up group bookings or the ability to assign multiple units to a single home type. It would also be great to customize emails when sending them from within a booking, but I can find workarounds for these issues.

“Resort Cabin Hotel User

Pros

The overall design and customer service provided by WebRezPro perfectly meet the needs of our 35-unit cabin hotel.

Cons

The consistent reports are a double-edged sword because sometimes we have to manually compile the data to create the exact report we need. The information is always available and useful, but it requires some manipulation.

“Webrez review

Pros

Navigating the system is a breeze. Making changes is simple, and the software support is excellent.

Cons

The software doesn't work well on a cellphone. It's inconvenient to have to sign in repeatedly, but I understand it is for security purposes.

“Very user friendly

Pros

The ease of setup and use is what makes WRP an exceptional product.

Cons

Occasionally, the software is slow, but that could be due to the internet provider. I have no major complaints.

“Good product for the price but lacks a few quality of life features.

Pros

It's remarkably user-friendly, intuitive, and their customer service is usually top-notch.

Cons

I would like more flexibility in generating reports and the ability to add charges to an owner's statement throughout the month, rather than just at the end.

“Good Value for money

Pros

The training process is straightforward, and monitoring and adoption by employees are swift.

Cons

It needs better integration with point-of-sale (POS) systems.

“Solid Management Tool

Pros

It's easy to learn and utilizes a simple yet powerful format.

Cons

It could benefit from a few additional reports, such as a 5-year average. The housekeeping report could be more functional, but it's still a nice feature. It would be excellent if the maintenance app could automatically notify the maintenance team (preferably via text) when a problem is reported.

“Hotel mgt

Pros

Every feature is valuable in managing our two hotels efficiently.

Cons

Sometimes, the system rearranges my room assignments without my intention.

“Reservation System

Pros

WebRezPro is incredibly user-friendly and offers a wealth of features that prove highly beneficial.

Cons

I can't think of anything specific that I dislike about this software.

“WRP Great Product

Pros

The software provides the flexibility we require to operate a small rural resort where staffing is limited, necessitating unique setups. Training the staff to use this product was a breeze. It has been serving us well since 2015.

Cons

It would be nice to have the same level of flexibility on the housekeeping side as we do on the sales side.

“Using WebRezPro at Muskoka Lakes Hotel

Pros

Remarkable features, well-designed, and effortless to use.

Cons

The integration with third-party booking sites could be improved to allow for easier changes.

“Getting the Job done well

Pros

Among the abundance of features, I particularly appreciate the Tape Chart/Calendar. It's the most frequently used feature and played a vital role in our decision to adopt this system. It's relatively straightforward and offers clear visibility of availability.

Cons

Editing reservations can be frustrating due to the separate "Change" and "Edit" functionalities. It would be more convenient if I could make changes without switching between the two, especially when dealing with guests on the phone. This can be confusing.

“Great system! Easy to use and personalize.

Pros

The system's ability to manipulate reservations, availability, and pricing is exceptional. Furthermore, its seamless integration with OTA/GDS allows us to effortlessly maximize revenue through override features.

Cons

Room moves and room blocks can be a bit cumbersome, but they still work adequately.

“Help Desk Staff is the best

Pros

It would be advantageous if the system could synchronize with other booking platforms and include the calendar for room availability and rates.

Cons

The setup process can be complex, but I assume this is the case with any software during integration.

“WebRezPro - Amazing Value for Cloud based PMS

Pros

WebRezPro boasts an exceptional support team, surpassing any other in the industry. Additionally, I find the reporting capabilities to be superior to expensive PMS products like Opera.

Cons

The calendar in the top right corner of the platform doesn't remain open when logging out and logging back in. Additionally, there is a definite need to upgrade the display of package add-ons on the booking engine. It would be helpful to have a dedicated section where hoteliers can sell items like flowers, chocolate strawberries, etc., with accompanying images.

“WebRezPro

Pros

It operates without any downtime, and the customer service is truly outstanding. They promptly address all questions and concerns.

Cons

While the responsive website functions well, we would appreciate a dedicated app. Native functionality, including seamless login and alerts, is not optimal on the mobile web system. Changing individual rates could also be made easier, preferably directly from the calendar. However, making bulk changes works great.

“Review of software

Pros

It keeps us up to date with reservations and provides real-time insights into our business. Overall, we are extremely satisfied with the system. The staff is always ready to assist us with our inquiries and requirements, which we value immensely.

Cons

It would be helpful if there was a way to track our competitors to ensure our prices remain competitive.

“Excellent Software for Bed and Breakfast establishment.

Pros

It's incredibly user-friendly, both during the setup and configuration process for owners/operators and for travelers making direct reservations with the B&B.

Cons

The screens and procedures for setting up rates and available units (Rate closeout screen and unit closeout screen) could be improved.

“Exceptional

Pros

Managing and operating through multiple reservation sites is crucial, and the coordination of using these sites on a single platform is essential for me.

Cons

The recent update has caused some frustration, but any change is always for the better, even though it brings about some challenges.