WebRezPro Reviews

Pros

WebRezPro is incredibly user-friendly and offers a wealth of features that prove highly beneficial.

Cons

I can't think of anything specific that I dislike about this software.

Pros

The software provides the flexibility we require to operate a small rural resort where staffing is limited, necessitating unique setups. Training the staff to use this product was a breeze. It has been serving us well since 2015.

Cons

It would be nice to have the same level of flexibility on the housekeeping side as we do on the sales side.

Pros

Remarkable features, well-designed, and effortless to use.

Cons

The integration with third-party booking sites could be improved to allow for easier changes.

Pros

Among the abundance of features, I particularly appreciate the Tape Chart/Calendar. It's the most frequently used feature and played a vital role in our decision to adopt this system. It's relatively straightforward and offers clear visibility of availability.

Cons

Editing reservations can be frustrating due to the separate "Change" and "Edit" functionalities. It would be more convenient if I could make changes without switching between the two, especially when dealing with guests on the phone. This can be confusing.

Pros

The system's ability to manipulate reservations, availability, and pricing is exceptional. Furthermore, its seamless integration with OTA/GDS allows us to effortlessly maximize revenue through override features.

Cons

Room moves and room blocks can be a bit cumbersome, but they still work adequately.

Pros

It would be advantageous if the system could synchronize with other booking platforms and include the calendar for room availability and rates.

Cons

The setup process can be complex, but I assume this is the case with any software during integration.

Pros

WebRezPro boasts an exceptional support team, surpassing any other in the industry. Additionally, I find the reporting capabilities to be superior to expensive PMS products like Opera.

Cons

The calendar in the top right corner of the platform doesn't remain open when logging out and logging back in. Additionally, there is a definite need to upgrade the display of package add-ons on the booking engine. It would be helpful to have a dedicated section where hoteliers can sell items like flowers, chocolate strawberries, etc., with accompanying images.

Pros

It operates without any downtime, and the customer service is truly outstanding. They promptly address all questions and concerns.

Cons

While the responsive website functions well, we would appreciate a dedicated app. Native functionality, including seamless login and alerts, is not optimal on the mobile web system. Changing individual rates could also be made easier, preferably directly from the calendar. However, making bulk changes works great.

Pros

It keeps us up to date with reservations and provides real-time insights into our business. Overall, we are extremely satisfied with the system. The staff is always ready to assist us with our inquiries and requirements, which we value immensely.

Cons

It would be helpful if there was a way to track our competitors to ensure our prices remain competitive.

Pros

It's incredibly user-friendly, both during the setup and configuration process for owners/operators and for travelers making direct reservations with the B&B.

Cons

The screens and procedures for setting up rates and available units (Rate closeout screen and unit closeout screen) could be improved.

Pros

Managing and operating through multiple reservation sites is crucial, and the coordination of using these sites on a single platform is essential for me.

Cons

The recent update has caused some frustration, but any change is always for the better, even though it brings about some challenges.

Pros

WebRezPro is an incredibly intuitive and effortless software that can be easily taught to our staff. It's highly adaptable to our diverse needs as a complex resort. We struggled to find a software solution that could fulfill all our requirements until we discovered WebRezPro. It efficiently handles our company-owned resort rentals, owner rentals under our management, connects with all our OTA's, manages payouts, takes care of boat rentals, in-store sales, and even caters to our small timeshare residents. The owner calendars provide an excellent tool for generating reports, and overall, the software exceeds our expectations.

Cons

The booking engine page could use an upgrade. While the booking engine itself functions perfectly fine without any issues, the appearance of the page feels outdated when guests are redirected from our beautiful website. It would be great to give this page a more modern look. However, I've been informed that they are working on it, and we have managed to make some adjustments from our end to make it appear more up to date. The booking page's functionality is excellent; my only concern is the way it appears to guests.

Pros

What's not to love? Over the past 20+ years, I have used a variety of PMS platforms, but none of them match the ease of use, reliability, and exceptional customer service offered by WebRezPro! This program is so impressive that I have implemented it in two other properties owned by our property management company.

Cons

I genuinely have no dislikes about WebRezPro. Whenever I encounter any difficulties, I simply call their customer service hotline, and I am immediately connected to a WRP professional who efficiently and pleasantly resolves any issues I may have.

Pros

It handles all the tasks I used to do manually with pen and paper.

Cons

I'm certain the features are not to blame - as an older user, I sometimes get a bit confused.

Pros

WebRezPro perfectly fulfills all our requirements for managing our condo rentals in Turks and Caicos.

Cons

Since I don't need to make frequent changes, I rely on the support staff for assistance. They are all exceptional, highly knowledgeable, and patient.

Pros

I've been a loyal WebRezPro user for 7 years now, and I must say they consistently evolve with the changing times. They are prompt with updates, and while other companies might occasionally be first, WebRezPro is never far behind and often leads the way. I extensively utilize variable pricing, bidirectional channels, prioritize guest satisfaction when resolving issues (unlike VRBO), offer multiple upsell services, and require personalized correspondence for different types of reservations. The software's housekeeping module is outstanding, and the accounting side is user-friendly. Their pricing is fair, straightforward, and highly competitive. You won't find another solution offering the same features at a higher price.

Cons

This aspect has its pros and cons. WebRezPro offers a switch for almost every aspect, allowing customization to suit any business model. However, due to the abundance of switches, it's important to be cautious during the initial configuration. Additionally, the booking engine could be more visually appealing, such as displaying a dynamic total for the current reservation and selected options. I believe they are working on this improvement. While some competitors have this feature, they often lack more essential revenue-driving functionalities. (I have extensively researched various PMS software options.)

Pros

WebRezPro is incredibly intuitive, even for new employees. It simplifies inventory management, pricing, and generates easily readable and comprehensible reports. The software is flexible, accessible from anywhere and any device, and I cannot praise it enough. The support we receive is outstanding as well.

Cons

I have very minor concerns. I wish a couple of displays had more sorting options, and it would be great if importing photos or IDs into guest records was easier. Nevertheless, this is a high-quality product ideal for medium-sized hotels, and the support is fantastic.

Pros

The most valuable feature of WebRezPro is its ability to display all room types, rates, and availability for nine days at a time. This allows us to make real-time adjustments multiple times a day to maximize revenue.

Cons

It would be less restrictive for us on the West Coast if support were available 24/7.

Pros

WebRezPro allows for customizable reports, making it possible to generate various reports tailored to our specific needs.

Cons

I would prefer the system to automatically display the unit number instead of the unit type, as it is my personal preference. Unfortunately, there is no option to set it up that way automatically.

Pros

Booking reservations is a breeze with this system, which covers all our essential requirements.

Cons

The housekeeping/maintenance systems could benefit from more innovation. It would be helpful to have a section that provides a quick overview of changes or challenges, such as directives that can be added to the daily report.