AI note-taking tools are quickly becoming standard in remote and hybrid workplaces, with promises to boost productivity and reduce the drudgery of manual documentation. But are they living up to the hype?

A new survey of 1,000 full-time professionals explores how these tools are being used, and misused, and what it means for workplace communication, promotions, and trust in AI. The findings offer a timely look at how reliance on automation is changing meeting culture across industries.

Key Takeaways
    • About 1 in 5 workers (19%) now use AI tools to take meeting notes, and frequent users are more likely to get promoted and earn higher salaries.
    • 3 in 10 employees admit they've skipped a meeting, assuming AI would cover for them.
    • AI meeting tools shine in brainstorming and project updates, but workers say they fail to capture nuance, raising trust and privacy concerns.
    • Most workers (87%) said their workload would increase if AI note takers stopped working, revealing growing reliance on the tools.

Workplace Gains From AI Notes

Infographic showing how often workers use AI
  • About 1 in 5 workers (19%) frequently use an AI tool to generate meeting notes. Hybrid workers (26%) lead in adoption, compared to 21% of remote workers and 13% of in-person employees.
  • Frequent users are more likely to get promoted than non-users (28% vs. 15%) and earn higher average annual salaries ($86,034 vs. $67,709).
  • Workers say the biggest benefits of AI note-taking tools are time savings (69%), fewer manual notes (41%), and improved record accuracy (27%).

Best Use Cases for AI Note Taking at Work

  1. Brainstorming sessions (53%)
  2. Project/status updates (45%)
  3. Strategic planning meetings (43%)
  4. Training/onboarding (39%)
  5. Team check-ins (37%)

The Risks of AI Note Takers

Infographic showing worker reliance on AI note takers, highlighting skipped meetings, missed context, and top drawbacks like inaccuracy and privacy risks.

  • 87% of workers said losing AI note-takers would immediately increase their workload.
  • Nearly 3 in 10 workers admit they've skipped a meeting because they trusted AI summaries to fill the gap, and 41% missed important context that the AI tool failed to capture.
  • Gen Z is most likely to skip a meeting and rely on AI-generated notes, compared to millennials (43% vs. 30%).
  • The biggest drawbacks of AI note-taking tools include inaccuracy/loss of nuance (48%), privacy concerns (46%), and data security risks (42%).
  • 15% feel uncomfortable being in meetings where AI is used to generate notes.

Methodology

We surveyed 1,000 full-time professionals to understand how people use AI tools for meeting notes and summaries. Among respondents, 19% reported frequent use, 22% occasional use, 19% rare use, and 40% said they never use them. Work setups included 20% fully remote, 35% hybrid, and 44% in-person employees. All responses were self-reported.

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