Tebra Vs Practice Mate: Which One Is A Better Fit?
Tebra Vs Practice Mate: Which One Is A Better Fit?
Last Updated Jun 16, 2025· 6 mins Read
Written by
Danial Kahloon
Technical Content Writer
Starting Price: $50/provider/year
Best for: Mental Health, Primary Care
Mobile App: iOS, Android
Rating: 3.5
Starting Price: $0/provider/year
Best for: Solo Practices, Billing Startups
Mobile App: Not Available
Rating: 4.3
The global practice management system market is expected to reach $23.7 billion by 2032, growing at a compound annual growth rate (CAGR) of 9.3% from 2025—a sign of how crucial efficient digital tools have become in modern healthcare.
As clinics and independent providers continue to adopt integrated electronic health record (EHR) systems and practice management platforms, software like Tebra and Practice Mate are gaining attention.
This guide compares the two, breaking down their features, pros and cons, pricing, and user feedback.
Head-On Comparison
Tebra, the result of a merger between Kareo EMR and PatientPop, positions itself as an all-in-one platform for independent healthcare practices. The company supports over 150,000 providers by providing a suite of tools that integrates EHR, billing, practice growth tools, and patient engagement in a single cloud-based solution. Tebra emphasizes security, user experience, and flexibility, with solutions built to scale with providers as they grow.
Office Ally Practice Mate serves more than 80,000 healthcare organizations and is part of a broader suite that includes the ‘EHR 24/7’ system, clearinghouse services, and revenue recovery solutions. It handles over 950 million transactions annually, supports 1.4 million National Provider Identifiers (NPIs), and processes more than $250 billion in claims value. With 150,000+ active monthly users and recognition as a top-rated software solution, Practice Mate is designed for accessibility, reliability, and ease of use.
Tebra Vs Practice Mate: At A Glance
Features
Tebra
Practice Mate
Patient Portal
✓
✓
Revenue Cycle Management
✓
✓
Telehealth
✓
✓
E-Prescribing
✓
✓
Charting
✓
✓
Virtual Waiting Rooms
✓
✗
Practice Websites
✓
✗
Appointment Reminders
✓
✓
Comparing Strengths And Weaknesses
PROS
PROS
Streamlined communication
Reduces workload via automation
Visually appealing UI/UX
Easy access to help
Seamless check-in process
Extensive video library
CONS
CONS
Response time for tickets could be better
Medications may not be listed in alphabetical order
Onboarding could be made simpler
Collection report can be refined
Side-By-Side Feature Comparison
Patient Portal
Tebra's patient portal offers a suite of features designed to enhance patient engagement and streamline practice operations. Patients can schedule and manage appointments online, receive automated reminders, complete digital intake forms, and communicate securely with providers via text messaging. The portal also facilitates access to health records, lab results, and billing information, allowing patients to make online payments conveniently.
‘Patient Ally’, Practice Mate’s patient portal, integrates fluidly with its ‘EHR 24/7’. It empowers patients by providing access to lab results, clinical notes, and medical records. The portal supports secure messaging between patients and providers, appointment requests, and the completion of intake documents that sync directly with the practice's management systems.
Winner: It’s a tie—each portal aligns seamlessly with its platform, offering value through integration and user convenience.
Revenue Cycle Management
Tebra delivers end-to-end revenue cycle management (RCM) with integrated tools for insurance eligibility checks, claims processing, electronic remittance advice (ERA) reconciliation, and omnichannel patient payments. Practices benefit from its unified platform that connects billing, EHR, and patient engagement, reducing administrative workload and improving cash flow. Its billing tools also connect with over 8,000 payers, giving providers broad insurance coverage support.
Practice Mate offers a well-established clearinghouse with RCM features such as real-time eligibility verification, automated claims processing, and flexible submission methods. Supporting claims to all payers and integrating seamlessly with its broader suite of tools, the platform is designed for scalability and ease of use. Notably, it processes over 1 billion healthcare transactions annually, reflecting its reliability and widespread adoption.
Winner: Tebra takes the lead for its fully integrated RCM tools that connect billing, scheduling, EHR, and patient payments in one cohesive platform.
Telehealth
Tebra provides a comprehensive telehealth and telemedicine platform that enables healthcare providers to conduct high-quality video visits with patients from any location. The system supports group appointments with up to 200 participants, allowing for collaborative consultations involving multiple healthcare professionals or family members. Features include dedicated provider URLs, virtual waiting rooms, and customizable patient communications, all designed to enhance the patient experience. The platform is HIPAA- and HITRUST-certified, ensuring compliance with privacy and security standards.
Practice Mate offers ‘Virtual Visits’, a telehealth service integrated with its ‘EHR 24/7’ system. This feature allows providers to conduct video appointments directly through their existing accounts. Currently, ‘Virtual Visits’ supports one-on-one connections between a single provider and patient, with plans to introduce group visit functionality in the future. The service is designed to operate alongside existing workflows, enabling providers to create progress notes during video appointments. Patients receive email invitations for their appointments, and the system offers reminder services. Providers can access ‘Virtual Visits’ through supported web browsers without the need for additional software downloads.
Winner: Tebra comes out ahead with its richer telehealth offering, including support for group sessions, virtual waiting rooms, and personalized provider access links.
E-Prescribing
Tebra’s e-prescribing system is built into its EHR platform and focuses on convenience, safety, and patient affordability. It allows providers to electronically send prescriptions, receive refill requests, and access real-time drug information through First Databank. Features like drug interaction alerts and local pricing with coupon access help ensure both safe and cost-conscious prescribing.
Practice Mate offers OA-Rx, an e-prescribing solution that supports controlled substance prescribing (EPCS), interaction checks, and prior authorizations. It is compliant with HITRUST and HNAP standards, reinforcing its commitment to data security and patient privacy. The system is designed to improve patient safety, reduce manual tasks, and support medication adherence through a streamlined digital workflow.
Winner: Tebra wins due to its patient-centered features like real-time drug pricing, coupon integration, and First Databank access.
Charting
Tebra's EHR software offers flexible charting capabilities designed to enhance clinical documentation efficiency. Providers can customize Subjective, Objective, Assessment, and Plan (SOAP) notes using pre-built templates, enabling quick and consistent documentation. The system allows for the pulling forward of previous notes with its ‘SALT’ feature, regardless of note type, and supports the use of macros and text shortcuts for frequently used phrases, reducing repetitive data entry.
‘EHR 24/7’ by Practice Mate provides comprehensive patient charting tools aimed at optimizing clinical workflows. The platform offers customizable SOAP notes, allowing providers to tailor documentation to their specific needs. It includes documentation management features that support efficient ordering processes, such as electronic prescribing and lab test orders.
Winner: Tebra stands out with advanced time-saving tools like SALT and built-in macros, making charting faster and more efficient for busy providers.
Pricing Plans For Tebra And Practice Mate
Tebra follows a customized pricing model, working directly with practices to tailor a solution based on their specific needs. While practice management software costs aren’t publicly listed, its EHR is billed per provider per month. Additional estimated charges include a $500 one-time setup fee, a $50 annual fee per authorized user, and a $75 one-time fee for electronic prescriptions for controlled substances (EPCS).
Practice Mate offers a more transparent structure, with no monthly fee for its practice management software. Its ‘EHR 24/7’ is available at $44.95 per provider each month.
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
What Users Have To Say?
Tebra receives praise for its intuitive interface and reliable reporting tools. Many users find it easy to navigate and effective for managing day-to-day clinical workflows. One recurring downside mentioned is inconsistent customer support, with some users citing delays in issue resolution. That said, the flexibility of accessing the platform from anywhere continues to be a strong advantage for many practices.
Practice Mate is often highlighted for its straightforward design and functional scheduling tools. Users appreciate how seamlessly it integrates with other Office Ally products, making administrative tasks more manageable. A common critique is that patients sometimes struggle with the onboarding process. Still, users frequently commend the responsive and helpful customer service team, which helps smooth out most issues quickly.
Aligning Technology With Your Practice Goals
Tebra and Practice Mate serve two very different visions of digital healthcare. Tebra focuses on building a connected, all-in-one ecosystem—with features like SALT-powered charting, group telehealth, and integrated RCM—that supports clinical depth and operational fluidity. Practice Mate, meanwhile, thrives on structure and dependability, offering foundational tools that sync cleanly across billing and clinical workflows.
In the end, choosing between them comes down to whether your practice values ecosystem depth or streamlined functionality within a familiar framework.
