AIMS360 Reviews

“all-in-one order management”

Pros

Having nearly everything in one program is a big plus. It's simple to learn and placing orders directly from the customer file saves time because there's no need to jump between extra steps or screens.

Cons

Because it's cloud-based work comes to a stop when there's no internet access. Pulling styles by size can also be frustrating since the system tends to freeze quite a bit.

“thoughtful features for small business”

Pros

There are thoughtful built-in features throughout the system that really make day-to-day work easier and you can tell a lot of care went into how it was designed. It's a very good system overall.

Cons

The software is clearly built with a specific type of small business in mind so it can feel somewhat limited. It still needs more development to reach the next level.

“excellent for student perspective”

Pros

This is excellent industry software for showing students how valuable their education is and how different courses connect and come together.

Cons

Follow-ups and consistent follow-through from AIMS 360 Education were not always there.

“as a small business we found this helpful”

Pros

Whenever an issue comes up the customer support team gets back to us quickly and usually has a solution ready. They don't just fix the problem they will offer suggestions that can improve the way we handle our processes.

Cons

The CRM side still needs improvement especially when it comes to visibility. The notes and task features don't feel effective enough to fully support everything we're trying to achieve.

“Great customer support”

Pros

Handling reports, month-end statements and inventory is very simple with 360. Their customer service team has also consistently been helpful and pleasant to work with.

Cons

I just do not have enough time to fully understand everything that it offers since the system has so much functionality to learn.

“major efficiency issues”

Pros

The order flow is fairly user-friendly which makes the system approachable for our team. Pretty much everyone here is able to learn the part of the platform they need and become comfortable with it.

Cons

Invoices really should be emailed to customers automatically as soon as they're created. Instead we end up dealing with hundreds of customer emails and phone calls asking for their invoice. Being locked into Chase Paymentech is something I really dislike. The system could definitely use more integrations and better ones too. The Weblink feels laggy and outdated visually even though our customers seem to like using it. It's very frustrating that customer invoices and orders can't be viewed together in one place. There's no real customer history so our employees have to keep switching back and forth between databases which adds a lot of unnecessary work. Reporting has many of the same shortcomings. There isn't a proper customer history report that connects past and future activity. You also can't easily tell which items sold at full price even though the style record shows an MSRP. For example I'd want to know what percentage of web sales last month were full-price versus discounted and it feels like the reporting never quite gives you exactly the information you need.

“bulk import and export”

Pros

It supports multiple users being logged in at the same time. It also offers useful ways to import items in bulk and export data without much hassle.

Cons

I was hoping for more functions or features. I also wish there were more options to customize my user profile.

“helpful support and consistent modules”

Pros

Our team can reach out to customer support whenever we need extra help. The platform feels pretty uncomplicated overall and has features that work well across different modules and stay consistent throughout.

Cons

The steps in it aren't always very clear when trying to figure out how to do something. That said when we contact customer support we usually get the assistance we need.

“great reporting”

Pros

We found the reporting to be extensive. It covers just about everything we need. The customer database is also very user-friendly and simple to work with.

Cons

A few tasks take too many clicks to reach the right place. We also run into the issue of being logged out of the system after only about five minutes of inactivity.

“allocated POs doesn't work very well”

Pros

Materials Where Used report and the PO summary report are useful features in keeping track of my orders.

Cons

I wish this software had a built-in troubleshooting tool to catch its own errors. Right now I have to hunt down those mistakes line-by-line myself.

“user-friendly software, bad customer support”

Pros

The overall setup is quite user friendly. I was able to pick it up pretty quickly and training my team on it went well too.

Cons

Customer service is so bad. Whenever I email them they usually just send back a link instead of actually helping in real time. My schedule is usually packed so there are times when I really need to connect with a live person who knows the system and can walk me through the issue or suggest other reports I could run to get the information I need. That just doesn't happen.

“Powerful margin analysis”

Pros

Their reports are quite impressive. I'd say they played a big role in my business by helping me to keep track of and manage gross margins more effectively.

Cons

More personalized customer service would make customers feel more comfortable with an otherwise very good ERP system.

“saved report templates make daily reviews easy”

Pros

The option to customize reports and save them as memorized templates has been really valuable. The daily reports also give me the sales and payment transactions I need to review every day which is essential for my work.

Cons

If a customer has several open orders invoicing can take more time than I'd like. Aside from that I really don't have any other complaints.

“connection issues”

Pros

It was easy to get used to for our team. I really appreciate being able to view everything across the screen at once. It's much easier to handle different tasks at the same time.

Cons

Every now and then random glitches pop up and it's not always clear how to fix them. I eventually figure it out or customer service helps. I also wish our email system were integrated directly into the platform.

“very detailed reports”

Pros

Running reports is really simple and the new 360 software goes into a lot of detail. Moving between modules feels smooth and being able to keep several modules open at the same time is a big plus.

Cons

It can be a bit slow since it runs in the cloud. There are still a few applications Susana Monaco needs that are missing. An upload feature for setting up manufactured costing would also be a huge help.

“Too many performance issues”

Pros

It covers the basics for what I need.

Cons

What it has in features it lacks in performance. The system is slow and changes all the time. It also freezes often and doesn't let me customize the information the way I need. Having automated customer notifications would improve a lot.

“versatile ERP”

Pros

I found the ERP system to be user-friendly. It comes with plenty of features the entire team can rely on covering everything from production through logistics.

Cons

There are occasional glitches after software updates but the support team responds quickly once we idenfity those issues.

“outdated software”

Pros

When you connect with a customer service rep they're really helpful and good to work with.

Cons

Some parts of the software still feel very outdated to me. Because of that we've had to outsource secondary programs just to stay relevant and keep up with what the market expects today.

“well organized”

Pros

Everything feels well organized and clear-cut to navigate. It's really convenient to quickly search for items, apply filters and export data without wasting time.

Cons

It doesn't offer enough flexibility for special situations. The discount handling also needs more refinement when orders are brought in from JOOR.

“Detailed customer reports”

Pros

I found it very efficient how it pulls reports that include both customer details and style information. That feature really helps.

Cons

Requires separate software for development and customization.