Last Updated
Overview
Aldelo Express POS is a cloud-native system designed to manage restaurant and bar operations. Although users report occasional software instability, it offers a comprehensive range of hospitality-specific features and an intuitive interface that simplifies staff training. All in all, it provides a complete toolkit for order and payment management.
Aldelo Express POS Specifications
- Sales Orders
- Sales Tracking
- Customer Management
- Delivery Planning And Scheduling
What Is Aldelo Express POS?
Aldelo Express POS is a cloud-based Point of Sale (POS) system designed for food and beverage businesses. It functions as a complete operational ecosystem, providing tools to streamline service from order entry to payment processing, with offline processing support. Aldelo Express supports simple to complex order modifications to ensure accuracy and includes Kitchen Display Systems (KDS) to improve communication between front-of-house and kitchen staff. The platform can be used on non-proprietary hardware, enabling stationary and/or tableside ordering and payments from iPad, Android, and mobile handheld POS devices.
Aldelo Express POS Pricing
The software offers the following pricing plan:
- 'Aldelo Pay' Processing: unlocks access to the Aldelo Express POS software suite (POS, KDS, Kiosk, Customer Display, Masa+, and more)
- SaaS: $99.00/month (flat rate) with 'freedom of choice' processing
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
Aldelo Express POS Integrations
The platform integrates with several third-party applications and systems, such as:
- DoorDash
- Uber Eats
- Restaurant365
- MarginEdge
- ProfitSword
- Wisk
- Pour Controls
- Fomo
- Online Orders Now
- iMenu360
Who Is Aldelo Express POS For?
Aldelo Express POS is ideal for the hospitality sector, serving:
- Full-service restaurants
- Bars and pubs
- Food trucks
- Coffee shops
- Buffet
- Counter retail
- Fine dining
Is Aldelo Express POS Right For You?
Businesses facing challenges with order accuracy, payment security, and operational efficiency may find Aldelo Express POS to be a suitable solution. The system is built to be Payment Card Industry Data Security Standard (PCI DSS) compliant, utilizing tokenization to secure cardholder data for both in-person and online transactions. Its use of AI for menu building and facial recognition for staff logins helps reduce manual errors and enhance security, allowing managers to focus on customer service.
Still doubtful if Aldelo Express POS software is the right fit for you? Connect with us at (661) 384-7070 for further guidance.
Aldelo Express POS Features
Masa+ Online Ordering & Payments
Masa+ is the native Aldelo Express online ordering and digital payments solution, complete with image-based ordering, forced and optional modifiers, and digital menus and payments activated by QR code. Masa+ also supports physical and/or digital Loyalty, Gift Card, Coupons, and Promo Cards (smart coupons) for one or multiple store locations. All Masa+ orders and solutions sync seamlessly with Aldelo Express POS, Kitchen Display System (KDS), kitchen printers, back-office sales data, and reports.
AI-Powered Menu Builder
The ‘Aldelo Express AI Menu Builder,’ part of Aldelo Express POS features, digitizes physical menus by scanning them with iPad POS cameras. It captures item names, prices, and descriptions, suggests menu groups, and streamlines setup or updates, helping restaurants save time and reduce errors.
AI Voice Agent Phone Ordering
Never miss a phone order or reservation request with an AI-powered Voice Agent from Aldelo Express. The Aldelo Express 'AI Voice Agent' answers and manages multiple voice orders at once, without slowing down. This allows staff to focus on fulfilling orders and customer service, not shouting through the phone on a busy night.
AI-Powered Tip Adjustment
The Aldelo Express 'AI Tip Adjust Automation’ service automatically validates and corrects tip or total values before transactions are finalized. This helps maintain guest check accuracy, minimize chargeback risks, and streamline the closeout process, leading to smoother restaurant operations.
Integrated Payment and POS Services
Native ‘Aldelo Pay’ payment processing works seamlessly with Aldelo Express Cloud POS, supporting a wide range of payment methods including credit, debit, contactless, QR codes, and digital wallets. Aldelo Pay also unlocks the Aldelo Express Cloud POS software suite at zero additional cost, including powerful software for Kiosks, Customer Displays, Mobile POS, QR ordering, Loyalty and Gift Cards, and more.
AI Facial Recognition Login
Secure point of sale terminals, labor and manager functions with 'AI Facial Recognition Login.' The solution uses built-in cameras and biometrics to map employee facial features. AI-based technology then compares captured features to known faces stored and secured in the cloud back-office database. When matched, users gain access to their delegated functions, including manager-specific actions, and employee timecards.
Pros And Cons of Aldelo Express POS
Pros
Enables easy menu item customization
Offers an intuitive interface with minimal training
Connects front-of-house and back-of-house easily
Cons
Reports could offer more detailed options
Some tasks require repeated screen clicks
Aldelo Express POS Reviews
Total 3 reviews
2
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars33%
3
Stars0%
2
Stars0%
1
Stars67%
Share your experience
Elad m.
Health, Wellness and Fitness, 101-500 employees
More than a year
“outdated platform and terrible support”
Pros
I honestly don't have anything positive to say and I genuinely gave it a fair try.
Cons
Customer service was poor, canceling was nearly impossible and the staff came across as rude. On top of that, the platform feels very outdated, is missing features, costs too much and locks you into a very long commitment.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
1
Hiro T.
Restaurants, 101-500 employees
Free trial
“Affordable option”
Pros
Back when we tried the free trial, it was running on both iPad and Android which gave us some flexibility. One thing that made it appealing was being able to purchase our own hardware instead of being locked into theirs so the overall cost came out lower than systems like Toast and similar options.
Cons
The feature set was still pretty limited although they were continuing to add more. Since it is cloud-based, there is no real backup if your internet goes down. The printer also needs to be ethernet-based and I am still not sure how well it would hold up in a very busy environment since there is no print server.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
6
Albi G.
Restaurants, 11-50 employees
More than a year
“Worst experience with it”
Pros
Basic order entry service was available and it worked for about a year, aside from there were daily crashes.
Cons
It's become pretty clear that the development team can't keep pace with the operating system. Every time there's an upgrade, the software starts slowing down and crashing. I've used it for 8 years and at this point, it's finally time to move on.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
1
Frequently Asked Questions
What other apps does Aldelo Express POS integrate with?
The platform integrates with several third-party applications and systems, including DoorDash, Uber Eats, Restaurant365, MarginEdge, ProfitSword, Wisk, Pour Controls, Fomo, Online Orders Now, and iMenu360.
What types of Aldelo Express POS price plans are available?
The software offers a SaaS plan at $99.00/month (flat rate) with 'freedom of choice' processing services. Merchants that choose native 'Aldelo Pay' Processing receive access to the Aldelo Express POS software suite (POS, KDS, Kiosk, Customer Display, Masa+ and more). Contact us to request a personalized Aldelo Express POS cost quote based on your institution's requirements.
Does Aldelo Express POS work offline?
Yes, Aldelo Express POS can work offline.
Who are the typical users of Aldelo Express POS?
Aldelo Express POS is ideal for the hospitality sector, serving full-service restaurants, bars and pubs, food trucks, coffee shops, buffets, counter retail, fine dining establishments, and more.
What language does Aldelo Express POS support?
The software supports English, Spanish, Korean, French, Chinese (Simplified) and Chinese (Traditional).
What level of support does Aldelo Express POS offer?
The platform provides 24/7 support via a ticket-based system, email, phone, and a ‘Merchant Portal.’
Does Aldelo Express POS offer an API?
Yes, Aldelo Express POS offers an API.
Does Aldelo Express POS have a mobile app?
Yes, Aldelo Express POS offers a mobile app for both Android and iOS users.