Amie
Small Business, 11-50 employees
More than a year
“Cavalier Pizza”
Pros
Compared to other POS systems I've used over the years, this is by far the most user-friendly one. I particularly love the mobile access, which enables me to view and edit timesheets and menus from home.
Cons
The cord for the card reader isn't as tight and secure as it should be, resulting in frequent disconnections.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nora
Product, 11-50 employees
Less than 6 months
“Ease of used and top tier customer service”
Pros
The installation and usage are both easy, and the customer service is amazing.
Cons
It takes a moment to get accustomed to, but once you do it's pretty much easy to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jimmy
Product, 11-50 employees
More than a year
“Customer Support team is the BEST”
Pros
The customer service is the best without a doubt. They deserve all the praises.
Cons
Everything is good right now, and I can't think of any reason to complain.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Marianne
Small Business, 11-50 employees
More than a year
“Great customer service!”
Pros
The customer service and troubleshooting are top-notch. The POS station has easy access.
Cons
The updated version is not as user-friendly as the old one.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Product, 1-10 employees
More than a year
“Owner”
Pros
There are many things I like, for example the design and aesthetics of the POS system.
Cons
The system is designed in a simple manner specifically for restaurant use, making it easy to operate.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Small Business, 11-50 employees
Less than a year
“Cake POS”
Pros
The ease of use and the ability to make modifications from anywhere are great.
Cons
I really like the option to modify reports however I believe that having more reporting options would be beneficial.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
David
Small Business, 11-50 employees
More than a year
“Cake review”
Pros
It's well-organized and easy to use.
Cons
Some features, like the additional fee for credit cards and identifying transaction types, need to be updated.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Paula
Product, 11-50 employees
More than a year
“Manager”
Pros
Everything about the system is fantastic, and the customer service provided by the team was very very helpful.
Cons
The printer breaks down frequently, but overall it's great.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Nina
Product, 11-50 employees
More than a year
“Going to switch POS systems & drop CAKE.”
Pros
I don't have a response at this time.
Cons
I have nothing positive to say about the system. The customer service, response time, integration of 3rd party delivery systems, reports, look back time on reports, and foreign support personnel who struggle with English are all major issues.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Wayne
Small Business, 11-50 employees
More than a year
“Food Cost”
Pros
CAKE has helped me properly manage my food costs. I make it a point to check it weekly.
Cons
Honestly, there is nothing negative to say. If you want me to find something bad, I could but I don't have any genuine complaints so why should I waste my time?
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
alva
Customer Service, 101-500 employees
“Cake Pos information”
Pros
I really the fact that I have full control over the POS and other CAKE products as a merchant.
Cons
There are always updates that impact our daily processes as customers.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
9
Steve
Small Business, 11-50 employees
More than a year
“Owner”
Pros
Initially, it was easy and the people I interacted with were helpful. However, things changed after the merger with Madmobile.
Cons
Since the merger, we have encountered nothing but problems. Dealing with support personnel located outside our country who we can't understand has become tiresome.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Parmanand
Customer Service, 500+ employees
Less than 6 months
“It's a cakewalk”
Pros
Being a non-tech user, I found it pretty easy to install. No advanced tech knowledge is required.
Cons
One aspect I'd like to emphasize is the customer service, which sometimes appears to be lacking.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Michelle
Nonprofits, 11-50 employees
More than a year
“Cake Review”
Pros
The design is simple and intuitive which makes it easy to use.
Cons
I would like to have more options for reporting and an integrated inventory feature.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Steven
Small Business, 11-50 employees
More than a year
“Mad Mobile Restaurant POS”
Pros
As the owner, I find the analytics and reporting feature particularly valuable. They are easy to locate and understand, providing everything I need to make informed business decisions. For my employees who use CAKE daily, they find it very user-friendly and love it!
Cons
Occasionally, minor and insignificant issues arise, but there's truly nothing we dislike about the system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Molly
Product, 11-50 employees
More than a year
“Cake POS is sweet!”
Pros
It's easy to use, configure and also affordable.
Cons
The back office/admin settings can be a bit complicated, with some configurations done on the POS and others through the Admin Portal. It would be better if they were all in one place.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Claire
Small Business, 1-10 employees
Less than a year
“Happy Customer”
Pros
The good thing about this product is that it is fairly easy to train employees to use the terminals, make menu changes quickly and efficiently and customize sales reports to suit my specific needs.
Cons
Sometimes, the customer service can be a bit slow.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Markus
Product, 1-10 employees
More than a year
“Cake POS”
Pros
It's easy to use, allows for efficient tracking of employee hours and the support is reliable.
Cons
I can't think of anything negative. The system fulfills all the requirements of a restaurant.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elizabeth
Small Business, 11-50 employees
More than a year
“Great, easy to use, system.”
Pros
The reporting system is excellent. I love being able to access real-time information from any location outside the site.
Cons
I am not particularly fond of the organization of my screen. Some items require too many button presses. It would be great to have a "best sellers" screen as the home screen, and I'd also prefer the extra fee features to default to off, allowing employees to use them as needed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Vicki
Retail, Utility, Small Business, 1-10 employees
More than a year
“Owner”
Pros
I rely on the daily and weekly reports. So you can say I use this software on a daily basis and I am very much satisfied.
Cons
Programming it had a significant impact on all of us, and it was a challenging process.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10