CAKE POS

Customer Service is Next Level Awsome!

Pros

I recently started using CAKE, and I must say, setting up the system was a lot easy then I expected. Despite being 61 years old, I was able to set up our store with minimal instruction. Whenever I needed help, the customer service was consistently outstanding. With 36 years of business experience, I can honestly say that CAKE's customer service is the best I have ever encountered!

Cons

I do have a few desires for the system, such as receiving notifications when a customer arrives for curbside pickup.

Mama Monse's Review

Pros

Learning this system was not at all an issue, and it is highly user friendly. The customer service is excellent as well.

Cons

It's unfortunate that there is no availability of SIM cards for "on the go" or mobile businesses. Additionally, it's not compatible with most hotspots due to Ethernet requirements.

Sometimes hard to use, sometimes not

Pros

Most of the time, the customer service people are extremely helpful with whatever I need.

Cons

Sometimes, it gets extremely confusing when a problem arises, and I am unsure about the steps to take. It would also be helpful if it had timing features for different stations on the line.

SEEK OTHER OPTION

Pros

There's absolutely nothing to like about this POS. We received a brand new system that didn't even have the necessary software installed to operate. The tech support couldn't log in remotely to fix the issue due to the missing software.

Cons

My experience with it was terrible. The equipment was faulty upon receipt, and the company couldn't fix it.

Review of people that helped

Pros

The back-end reports and the people we contact when we have an issue.

Cons

The cost per credit transaction has increased. Previously, we paid a percentage, but now we have to pay a fee and a percentage.

Support Team

Pros

Their POS support is fantastic! Even though we've been using Cake for our POS systems for a few years now, their team is always ready to assist and even teaches this old dog some new tricks from time to time!

Cons

The peripheral hardware seems to struggle to keep up with usage, but apart from that, it functions well.

Horrendous customer support

Pros

Employees have mentioned that the system is user-friendly. However, if you encounter any issues, customer support can be a nightmare!

Cons

The customer service is absolutely the worst! I have been trying to change ownership for over a week without success.

Customer Support

Pros

The options and functionality of this POS make it a great engine for our restaurant.

Cons

Due to the numerous options and functions, it's challenging to simply "dive in."

Overall a Good Product with Excellent Customer Support

Pros

The customer support staff has always been great. I've been a CAKE user for 6 or 7 years now. Yesterday, I spent 3 hours on the phone with a Cake team member who informed me at the end of the call that he was supposed to get off work at 4 pm. I called at 3:55 pm, and he gave his best efforts, maintained a great attitude, and genuinely wanted to help me troubleshoot the issues we were experiencing. I am writing this review solely to customer support team a shout-out!

Cons

There are a few essential aspects that most restaurants have, such as happy hour, and CAKE doesn't handle special pricing well without creating duplicate items with discounted prices and a separate "happy hour" menu from the standard POS menu. It gets the job done, but it would be better if an item could have multiple prices based on specific times of the day.

CAKE POS - a good choice

Pros

The ease of use for my servers and bartenders is a major plus.

Cons

We encounter some difficulties with our third POS, which we move from the outdoor cantina to our indoor space during colder months. It's hard to designate one monitor as the primary and two as clients. Often, two are listed as the main POS and one as a client, causing the order pads to initialize repeatedly.