CAKE POS Reviews

“Customer Service is Next Level Awsome!

Pros

I recently started using CAKE, and I must say, setting up the system was a lot easy then I expected. Despite being 61 years old, I was able to set up our store with minimal instruction. Whenever I needed help, the customer service was consistently outstanding. With 36 years of business experience, I can honestly say that CAKE's customer service is the best I have ever encountered!

Cons

I do have a few desires for the system, such as receiving notifications when a customer arrives for curbside pickup.

“Mama Monse's Review

Pros

Learning this system was not at all an issue, and it is highly user friendly. The customer service is excellent as well.

Cons

It's unfortunate that there is no availability of SIM cards for "on the go" or mobile businesses. Additionally, it's not compatible with most hotspots due to Ethernet requirements.

“Sometimes hard to use, sometimes not

Pros

Most of the time, the customer service people are extremely helpful with whatever I need.

Cons

Sometimes, it gets extremely confusing when a problem arises, and I am unsure about the steps to take. It would also be helpful if it had timing features for different stations on the line.

“SEEK OTHER OPTION

Pros

There's absolutely nothing to like about this POS. We received a brand new system that didn't even have the necessary software installed to operate. The tech support couldn't log in remotely to fix the issue due to the missing software.

Cons

My experience with it was terrible. The equipment was faulty upon receipt, and the company couldn't fix it.

“Review of people that helped

Pros

The back-end reports and the people we contact when we have an issue.

Cons

The cost per credit transaction has increased. Previously, we paid a percentage, but now we have to pay a fee and a percentage.

“Support Team

Pros

Their POS support is fantastic! Even though we've been using Cake for our POS systems for a few years now, their team is always ready to assist and even teaches this old dog some new tricks from time to time!

Cons

The peripheral hardware seems to struggle to keep up with usage, but apart from that, it functions well.

“Horrendous customer support

Pros

Employees have mentioned that the system is user-friendly. However, if you encounter any issues, customer support can be a nightmare!

Cons

The customer service is absolutely the worst! I have been trying to change ownership for over a week without success.

“Customer Support

Pros

The options and functionality of this POS make it a great engine for our restaurant.

Cons

Due to the numerous options and functions, it's challenging to simply "dive in."

“Overall a Good Product with Excellent Customer Support

Pros

The customer support staff has always been great. I've been a CAKE user for 6 or 7 years now. Yesterday, I spent 3 hours on the phone with a Cake team member who informed me at the end of the call that he was supposed to get off work at 4 pm. I called at 3:55 pm, and he gave his best efforts, maintained a great attitude, and genuinely wanted to help me troubleshoot the issues we were experiencing. I am writing this review solely to customer support team a shout-out!

Cons

There are a few essential aspects that most restaurants have, such as happy hour, and CAKE doesn't handle special pricing well without creating duplicate items with discounted prices and a separate "happy hour" menu from the standard POS menu. It gets the job done, but it would be better if an item could have multiple prices based on specific times of the day.

“CAKE POS - a good choice

Pros

The ease of use for my servers and bartenders is a major plus.

Cons

We encounter some difficulties with our third POS, which we move from the outdoor cantina to our indoor space during colder months. It's hard to designate one monitor as the primary and two as clients. Often, two are listed as the main POS and one as a client, causing the order pads to initialize repeatedly.

“CAKE POS - Review

Pros

The customer service provided by the team was absolutely amazing.

Cons

The reporting is inconsistent, and I had to open some tickets to get my issues resolved. But the good thing is that customer support team helped me with in a proper manner.

“Cake is great!

Pros

I really like the ease of use and all the functions. The customer service was excellent, thanks to the entire team who has great knowledge about your products and software.

Cons

The overall functionality is great, but there is room for improvement in customer service in certain areas.

“Restaurant/bar

Pros

The staff is always helpful and polite, ready to answer any questions.

Cons

Setting up the order pad and credit card payment system can be a bit challenging.

“Cake is great and so is the IT staff with it!

Pros

What I like is how easy it is to use! The staff understands it well, and the IT team is always prepared to assist!

Cons

The only thing I wish CAKE had, was a feature to assist us in calculating our food cost numbers through the POS system.

“Customer Support is excellent!

Pros

The system has a pretty intuitive and user-friendly interface.

Cons

The credit card processing fees seem slightly higher compared to other options.

“Rhop/Uhop

Pros

It's quite user-friendly, especially with the assistance of the customer service team.

Cons

The printout of the payouts is way too small! I have made requests for adjustments, but the issues haven't been resolved by the team yet.

“Great customer service

Pros

The 24 hour customer service is outstanding. The customer support team of Cake go above and beyond to help resolve any problems that arise. This gives me peace of mind and allows me to focus on other matters.

Cons

It seems like changes occur in the menu without any action on my part.

“Long Time CAKE User

Pros

The interface is easy to use, and the equipment is of high quality. The software has come a long way since I started using it in 2015.

Cons

It would be beneficial to have 3rd party integrations (Grubhub, Doordash, scheduling/timeclocking, Rippling). I'd also like to add pictures and have better table layout formatting.

“outstanding customer service

Pros

The representative I worked with was absolutely outstanding throughout the process. She displayed professionalism the entire time.

Cons

Everything about it was outstanding.

“Love Cake

Pros

It's easy to use, and the customer support is excellent!

Cons

The only thing I wish is that automatic 24 hour batching didn't occur.

“Cavalier Pizza

Pros

Compared to other POS systems I've used over the years, this is by far the most user-friendly one. I particularly love the mobile access, which enables me to view and edit timesheets and menus from home.

Cons

The cord for the card reader isn't as tight and secure as it should be, resulting in frequent disconnections.

“Ease of used and top tier customer service

Pros

The installation and usage are both easy, and the customer service is amazing.

Cons

It takes a moment to get accustomed to, but once you do it's pretty much easy to use.

“Customer Support team is the BEST

Pros

The customer service is the best without a doubt. They deserve all the praises.

Cons

Everything is good right now, and I can't think of any reason to complain.

“Great customer service!

Pros

The customer service and troubleshooting are top-notch. The POS station has easy access.

Cons

The updated version is not as user-friendly as the old one.

“Owner

Pros

There are many things I like, for example the design and aesthetics of the POS system.

Cons

The system is designed in a simple manner specifically for restaurant use, making it easy to operate.

“Cake POS

Pros

The ease of use and the ability to make modifications from anywhere are great.

Cons

I really like the option to modify reports however I believe that having more reporting options would be beneficial.

“Cake review

Pros

It's well-organized and easy to use.

Cons

Some features, like the additional fee for credit cards and identifying transaction types, need to be updated.

“Manager

Pros

Everything about the system is fantastic, and the customer service provided by the team was very very helpful.

Cons

The printer breaks down frequently, but overall it's great.

“Going to switch POS systems & drop CAKE.

Pros

I don't have a response at this time.

Cons

I have nothing positive to say about the system. The customer service, response time, integration of 3rd party delivery systems, reports, look back time on reports, and foreign support personnel who struggle with English are all major issues.

“Food Cost

Pros

CAKE has helped me properly manage my food costs. I make it a point to check it weekly.

Cons

Honestly, there is nothing negative to say. If you want me to find something bad, I could but I don't have any genuine complaints so why should I waste my time?

“Cake Pos information

Pros

I really the fact that I have full control over the POS and other CAKE products as a merchant.

Cons

There are always updates that impact our daily processes as customers.

“Owner

Pros

Initially, it was easy and the people I interacted with were helpful. However, things changed after the merger with Madmobile.

Cons

Since the merger, we have encountered nothing but problems. Dealing with support personnel located outside our country who we can't understand has become tiresome.

“It's a cakewalk

Pros

Being a non-tech user, I found it pretty easy to install. No advanced tech knowledge is required.

Cons

One aspect I'd like to emphasize is the customer service, which sometimes appears to be lacking.

“Cake Review

Pros

The design is simple and intuitive which makes it easy to use.

Cons

I would like to have more options for reporting and an integrated inventory feature.

“Mad Mobile Restaurant POS

Pros

As the owner, I find the analytics and reporting feature particularly valuable. They are easy to locate and understand, providing everything I need to make informed business decisions. For my employees who use CAKE daily, they find it very user-friendly and love it!

Cons

Occasionally, minor and insignificant issues arise, but there's truly nothing we dislike about the system.

“Cake POS is sweet!

Pros

It's easy to use, configure and also affordable.

Cons

The back office/admin settings can be a bit complicated, with some configurations done on the POS and others through the Admin Portal. It would be better if they were all in one place.

“Happy Customer

Pros

The good thing about this product is that it is fairly easy to train employees to use the terminals, make menu changes quickly and efficiently and customize sales reports to suit my specific needs.

Cons

Sometimes, the customer service can be a bit slow.

“Cake POS

Pros

It's easy to use, allows for efficient tracking of employee hours and the support is reliable.

Cons

I can't think of anything negative. The system fulfills all the requirements of a restaurant.

“Great, easy to use, system.

Pros

The reporting system is excellent. I love being able to access real-time information from any location outside the site.

Cons

I am not particularly fond of the organization of my screen. Some items require too many button presses. It would be great to have a "best sellers" screen as the home screen, and I'd also prefer the extra fee features to default to off, allowing employees to use them as needed.

“Owner

Pros

I rely on the daily and weekly reports. So you can say I use this software on a daily basis and I am very much satisfied.

Cons

Programming it had a significant impact on all of us, and it was a challenging process.

“Hartford Steak Co. Tavern

Pros

I must say that the customer support team of Cake POS is the best and very helpful!

Cons

I am not happy with the new fees associated with the credit card processing.

“QSR Review of POS

Pros

I very much love the user friendly interface and the constant availability of knowledgeable and professional customer support.

Cons

Cake didn't have the feature I needed at the time, which was the ability to schedule online orders in advance.

“POS technology is behind. Customer Service is very poor.

Pros

While it's a simple product, I wouldn't recommend it for table-service restaurants. It's best suited for simple counter service operations.

Cons

My experience with customer service has been absolutely horrible. They have bad attitudes, lack helpfulness, and are terrible at resolving issues. They even triple charged me for an additional POS system. The installation strategy was also terrible, as they expected me to do a self-installation with no assistance if anything went wrong. When I faced installation issues, they blamed me instead of providing proper support. I have had much better experiences with LightSpeed/Upserve and SpotOn at my other restaurants. I strongly recommend avoiding this system at all costs.

“Mad Mobile POS

Pros

What I love most about this software is its exceptional user-friendliness. We can easily update our ever-changing menu, access real-time reports from anywhere and the customer service is outstanding.

Cons

I haven't encountered any problems with this system.

“Affordable and Consistent

Pros

It performed its tasks without causing any disruptions. The competitive pricing and enticing offers from other providers couldn't persuade me to switch.

Cons

I like the fact how the front-end staff found the system intuitive, but there were times when adjustments were needed on the back end. It would be great if those adjustments could be made easier for someone who is not as technically inclined. Although the support team was helpful, I felt that some things should have been easier to fix without needing their assistance.

“Easy to Use and Operate

Pros

Our employees can easily jump right in and start utilizing the POS due to its user-friendly nature.

Cons

There's nothing I didn't love about the system. It's truly a great system.