CAKE POS Reviews
46 Review(s)
softwareOverall Rating
4.4
46 Review(s)
Rating Distribution
5
(33)
4
(7)
3
(1)
2
(2)
1
(3)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.4
46 Review(s)
Rating Distribution
5
(33)
4
(7)
3
(1)
2
(2)
1
(3)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Customer Service is Next Level Awsome!
Customer Service is Next Level Awsome!
Pros
I recently started using CAKE, and I must say, setting up the system was a lot easy then I expected. Despite being 61 years old, I was able to set up our store with minimal instruction. Whenever I needed help, the customer service was consistently outstanding. With 36 years of business experience, I can honestly say that CAKE's customer service is the best I have ever encountered!
Cons
I do have a few desires for the system, such as receiving notifications when a customer arrives for curbside pickup.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tony
Restaurants, 11-50 employees
Less than 6 months
May 2024
Mama Monse's Review
Mama Monse's Review
Pros
Learning this system was not at all an issue, and it is highly user friendly. The customer service is excellent as well.
Cons
It's unfortunate that there is no availability of SIM cards for "on the go" or mobile businesses. Additionally, it's not compatible with most hotspots due to Ethernet requirements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Food & Beverages, 1-10 employees
Less than 6 months
May 2024
Sometimes hard to use, sometimes not
Sometimes hard to use, sometimes not
Pros
Most of the time, the customer service people are extremely helpful with whatever I need.
Cons
Sometimes, it gets extremely confusing when a problem arises, and I am unsure about the steps to take. It would also be helpful if it had timing features for different stations on the line.
Ease of use
6
Value for money
6
Customer Support
10
Functionality
6
Kelly
Restaurants, 11-50 employees
Less than a year
May 2024
SEEK OTHER OPTION
SEEK OTHER OPTION
Pros
There's absolutely nothing to like about this POS. We received a brand new system that didn't even have the necessary software installed to operate. The tech support couldn't log in remotely to fix the issue due to the missing software.
Cons
My experience with it was terrible. The equipment was faulty upon receipt, and the company couldn't fix it.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Lucas
Food & Beverages, 1-10 employees
Less than 6 months
April 2024
Review of people that helped
Review of people that helped
Pros
The back-end reports and the people we contact when we have an issue.
Cons
The cost per credit transaction has increased. Previously, we paid a percentage, but now we have to pay a fee and a percentage.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Chad
Food & Beverages, 11-50 employees
More than a year
March 2024
Support Team
Support Team
Pros
Their POS support is fantastic! Even though we've been using Cake for our POS systems for a few years now, their team is always ready to assist and even teaches this old dog some new tricks from time to time!
Cons
The peripheral hardware seems to struggle to keep up with usage, but apart from that, it functions well.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nolan
Restaurants, 51-100 employees
Less than a year
February 2024
Horrendous customer support
Horrendous customer support
Pros
Employees have mentioned that the system is user-friendly. However, if you encounter any issues, customer support can be a nightmare!
Cons
The customer service is absolutely the worst! I have been trying to change ownership for over a week without success.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Travis
Hospitality, 11-50 employees
More than a year
January 2024
Customer Support
Customer Support
Pros
The options and functionality of this POS make it a great engine for our restaurant.
Cons
Due to the numerous options and functions, it's challenging to simply "dive in."
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Food & Beverages, 11-50 employees
Less than 6 months
November 2023
Overall a Good Product with Excellent Customer Support
Overall a Good Product with Excellent Customer Support
Pros
The customer support staff has always been great. I've been a CAKE user for 6 or 7 years now. Yesterday, I spent 3 hours on the phone with a Cake team member who informed me at the end of the call that he was supposed to get off work at 4 pm. I called at 3:55 pm, and he gave his best efforts, maintained a great attitude, and genuinely wanted to help me troubleshoot the issues we were experiencing. I am writing this review solely to customer support team a shout-out!
Cons
There are a few essential aspects that most restaurants have, such as happy hour, and CAKE doesn't handle special pricing well without creating duplicate items with discounted prices and a separate "happy hour" menu from the standard POS menu. It gets the job done, but it would be better if an item could have multiple prices based on specific times of the day.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
7
JEFF
Food & Beverages, 51-100 employees
More than a year
November 2023
CAKE POS - a good choice
CAKE POS - a good choice
Pros
The ease of use for my servers and bartenders is a major plus.
Cons
We encounter some difficulties with our third POS, which we move from the outdoor cantina to our indoor space during colder months. It's hard to designate one monitor as the primary and two as clients. Often, two are listed as the main POS and one as a client, causing the order pads to initialize repeatedly.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Ann
Restaurants, 11-50 employees
Less than a year
November 2023
CAKE POS - Review
CAKE POS - Review
Pros
The customer service provided by the team was absolutely amazing.
Cons
The reporting is inconsistent, and I had to open some tickets to get my issues resolved. But the good thing is that customer support team helped me with in a proper manner.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kathryn
Restaurants, 11-50 employees
Less than 6 months
October 2023
Cake is great!
Cake is great!
Pros
I really like the ease of use and all the functions. The customer service was excellent, thanks to the entire team who has great knowledge about your products and software.
Cons
The overall functionality is great, but there is room for improvement in customer service in certain areas.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leo
Restaurants, 11-50 employees
More than a year
October 2023
Restaurant/bar
Restaurant/bar
Pros
The staff is always helpful and polite, ready to answer any questions.
Cons
Setting up the order pad and credit card payment system can be a bit challenging.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Martin
Restaurants, 11-50 employees
Less than a year
October 2023
Cake is great and so is the IT staff with it!
Cake is great and so is the IT staff with it!
Pros
What I like is how easy it is to use! The staff understands it well, and the IT team is always prepared to assist!
Cons
The only thing I wish CAKE had, was a feature to assist us in calculating our food cost numbers through the POS system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Karissa
Restaurants, 11-50 employees
Less than a year
October 2023
Customer Support is excellent!
Customer Support is excellent!
Pros
The system has a pretty intuitive and user-friendly interface.
Cons
The credit card processing fees seem slightly higher compared to other options.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kenneth
Restaurants, 11-50 employees
More than a year
October 2023
Rhop/Uhop
Rhop/Uhop
Pros
It's quite user-friendly, especially with the assistance of the customer service team.
Cons
The printout of the payouts is way too small! I have made requests for adjustments, but the issues haven't been resolved by the team yet.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Tara
Restaurants, 11-50 employees
More than a year
October 2023
Great customer service
Great customer service
Pros
The 24 hour customer service is outstanding. The customer support team of Cake go above and beyond to help resolve any problems that arise. This gives me peace of mind and allows me to focus on other matters.
Cons
It seems like changes occur in the menu without any action on my part.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tara
Restaurants, 11-50 employees
More than a year
October 2023
Long Time CAKE User
Long Time CAKE User
Pros
The interface is easy to use, and the equipment is of high quality. The software has come a long way since I started using it in 2015.
Cons
It would be beneficial to have 3rd party integrations (Grubhub, Doordash, scheduling/timeclocking, Rippling). I'd also like to add pictures and have better table layout formatting.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ben
Restaurants, 1-10 employees
More than a year
October 2023
outstanding customer service
outstanding customer service
Pros
The representative I worked with was absolutely outstanding throughout the process. She displayed professionalism the entire time.
Cons
Everything about it was outstanding.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mack
Restaurants, 1-10 employees
Less than 6 months
October 2023
Love Cake
Love Cake
Pros
It's easy to use, and the customer support is excellent!
Cons
The only thing I wish is that automatic 24 hour batching didn't occur.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Amber
Food & Beverages, 1-10 employees
Less than a year
September 2023
Cavalier Pizza
Cavalier Pizza
Pros
Compared to other POS systems I've used over the years, this is by far the most user-friendly one. I particularly love the mobile access, which enables me to view and edit timesheets and menus from home.
Cons
The cord for the card reader isn't as tight and secure as it should be, resulting in frequent disconnections.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amie
Restaurants, 11-50 employees
More than a year
September 2023
Ease of used and top tier customer service
Ease of used and top tier customer service
Pros
The installation and usage are both easy, and the customer service is amazing.
Cons
It takes a moment to get accustomed to, but once you do it's pretty much easy to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Nora
Food & Beverages, 11-50 employees
Less than 6 months
September 2023
Customer Support team is the BEST
Customer Support team is the BEST
Pros
The customer service is the best without a doubt. They deserve all the praises.
Cons
Everything is good right now, and I can't think of any reason to complain.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jimmy
Food & Beverages, 11-50 employees
More than a year
September 2023
Great customer service!
Great customer service!
Pros
The customer service and troubleshooting are top-notch. The POS station has easy access.
Cons
The updated version is not as user-friendly as the old one.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marianne
Restaurants, 11-50 employees
More than a year
September 2023
Owner
Owner
Pros
There are many things I like, for example the design and aesthetics of the POS system.
Cons
The system is designed in a simple manner specifically for restaurant use, making it easy to operate.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Food & Beverages, 1-10 employees
More than a year
September 2023
Cake POS
Cake POS
Pros
The ease of use and the ability to make modifications from anywhere are great.
Cons
I really like the option to modify reports however I believe that having more reporting options would be beneficial.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
John
Restaurants, 11-50 employees
Less than a year
September 2023
Cake review
Cake review
Pros
It's well-organized and easy to use.
Cons
Some features, like the additional fee for credit cards and identifying transaction types, need to be updated.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
David
Restaurants, 11-50 employees
More than a year
September 2023
Manager
Manager
Pros
Everything about the system is fantastic, and the customer service provided by the team was very very helpful.
Cons
The printer breaks down frequently, but overall it's great.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Paula
Food & Beverages, 11-50 employees
More than a year
September 2023
Going to switch POS systems & drop CAKE.
Going to switch POS systems & drop CAKE.
Pros
I don't have a response at this time.
Cons
I have nothing positive to say about the system. The customer service, response time, integration of 3rd party delivery systems, reports, look back time on reports, and foreign support personnel who struggle with English are all major issues.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Nina
Food & Beverages, 11-50 employees
More than a year
September 2023
Food Cost
Food Cost
Pros
CAKE has helped me properly manage my food costs. I make it a point to check it weekly.
Cons
Honestly, there is nothing negative to say. If you want me to find something bad, I could but I don't have any genuine complaints so why should I waste my time?
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Wayne
Restaurants, 11-50 employees
More than a year
September 2023
Cake Pos information
Cake Pos information
Pros
I really the fact that I have full control over the POS and other CAKE products as a merchant.
Cons
There are always updates that impact our daily processes as customers.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
9
alva
Telecommunications, 101-500 employees
September 2023
Owner
Owner
Pros
Initially, it was easy and the people I interacted with were helpful. However, things changed after the merger with Madmobile.
Cons
Since the merger, we have encountered nothing but problems. Dealing with support personnel located outside our country who we can't understand has become tiresome.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Steve
Restaurants, 11-50 employees
More than a year
August 2023
It's a cakewalk
It's a cakewalk
Pros
Being a non-tech user, I found it pretty easy to install. No advanced tech knowledge is required.
Cons
One aspect I'd like to emphasize is the customer service, which sometimes appears to be lacking.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Parmanand
Consumer Services, 500+ employees
Less than 6 months
June 2023
Cake Review
Cake Review
Pros
The design is simple and intuitive which makes it easy to use.
Cons
I would like to have more options for reporting and an integrated inventory feature.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Michelle
Non-Profit Organization Management, 11-50 employees
More than a year
May 2023
Mad Mobile Restaurant POS
Mad Mobile Restaurant POS
Pros
As the owner, I find the analytics and reporting feature particularly valuable. They are easy to locate and understand, providing everything I need to make informed business decisions. For my employees who use CAKE daily, they find it very user-friendly and love it!
Cons
Occasionally, minor and insignificant issues arise, but there's truly nothing we dislike about the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steven
Restaurants, 11-50 employees
More than a year
May 2023
Cake POS is sweet!
Cake POS is sweet!
Pros
It's easy to use, configure and also affordable.
Cons
The back office/admin settings can be a bit complicated, with some configurations done on the POS and others through the Admin Portal. It would be better if they were all in one place.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Molly
Food & Beverages, 11-50 employees
More than a year
April 2023
Happy Customer
Happy Customer
Pros
The good thing about this product is that it is fairly easy to train employees to use the terminals, make menu changes quickly and efficiently and customize sales reports to suit my specific needs.
Cons
Sometimes, the customer service can be a bit slow.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Claire
Restaurants, 1-10 employees
Less than a year
April 2023
Cake POS
Cake POS
Pros
It's easy to use, allows for efficient tracking of employee hours and the support is reliable.
Cons
I can't think of anything negative. The system fulfills all the requirements of a restaurant.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Markus
Food & Beverages, 1-10 employees
More than a year
April 2023
Great, easy to use, system.
Great, easy to use, system.
Pros
The reporting system is excellent. I love being able to access real-time information from any location outside the site.
Cons
I am not particularly fond of the organization of my screen. Some items require too many button presses. It would be great to have a "best sellers" screen as the home screen, and I'd also prefer the extra fee features to default to off, allowing employees to use them as needed.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Elizabeth
Restaurants, 11-50 employees
More than a year
April 2023
Owner
Owner
Pros
I rely on the daily and weekly reports. So you can say I use this software on a daily basis and I am very much satisfied.
Cons
Programming it had a significant impact on all of us, and it was a challenging process.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Vicki
Wholesale, 1-10 employees
More than a year
March 2023
Hartford Steak Co. Tavern
Hartford Steak Co. Tavern
Pros
I must say that the customer support team of Cake POS is the best and very helpful!
Cons
I am not happy with the new fees associated with the credit card processing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristin
Restaurants, 11-50 employees
More than a year
March 2023
QSR Review of POS
QSR Review of POS
Pros
I very much love the user friendly interface and the constant availability of knowledgeable and professional customer support.
Cons
Cake didn't have the feature I needed at the time, which was the ability to schedule online orders in advance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Elizabeth
Restaurants, 11-50 employees
More than a year
March 2023
POS technology is behind. Customer Service is very poor.
POS technology is behind. Customer Service is very poor.
Pros
While it's a simple product, I wouldn't recommend it for table-service restaurants. It's best suited for simple counter service operations.
Cons
My experience with customer service has been absolutely horrible. They have bad attitudes, lack helpfulness, and are terrible at resolving issues. They even triple charged me for an additional POS system. The installation strategy was also terrible, as they expected me to do a self-installation with no assistance if anything went wrong. When I faced installation issues, they blamed me instead of providing proper support. I have had much better experiences with LightSpeed/Upserve and SpotOn at my other restaurants. I strongly recommend avoiding this system at all costs.
Ease of use
2
Value for money
5
Customer Support
2
Functionality
3
Patrick
Restaurants, 51-100 employees
Less than a year
March 2023
Mad Mobile POS
Mad Mobile POS
Pros
What I love most about this software is its exceptional user-friendliness. We can easily update our ever-changing menu, access real-time reports from anywhere and the customer service is outstanding.
Cons
I haven't encountered any problems with this system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bonnie
Food & Beverages, 1-10 employees
Less than a year
February 2023
Affordable and Consistent
Affordable and Consistent
Pros
It performed its tasks without causing any disruptions. The competitive pricing and enticing offers from other providers couldn't persuade me to switch.
Cons
I like the fact how the front-end staff found the system intuitive, but there were times when adjustments were needed on the back end. It would be great if those adjustments could be made easier for someone who is not as technically inclined. Although the support team was helpful, I felt that some things should have been easier to fix without needing their assistance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Demetri
Restaurants, 11-50 employees
More than a year
February 2023
Easy to Use and Operate
Easy to Use and Operate
Pros
Our employees can easily jump right in and start utilizing the POS due to its user-friendly nature.
Cons
There's nothing I didn't love about the system. It's truly a great system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joe
Restaurants, 11-50 employees
Less than a year
January 2023
Filters
Sort by:
Customer Service is Next Level Awsome!
Customer Service is Next Level Awsome!
Pros
I recently started using CAKE, and I must say, setting up the system was a lot easy then I expected. Despite being 61 years old, I was able to set up our store with minimal instruction. Whenever I needed help, the customer service was consistently outstanding. With 36 years of business experience, I can honestly say that CAKE's customer service is the best I have ever encountered!
Cons
I do have a few desires for the system, such as receiving notifications when a customer arrives for curbside pickup.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tony
Restaurants, 11-50 employees
Less than 6 months
May 2024
Mama Monse's Review
Mama Monse's Review
Pros
Learning this system was not at all an issue, and it is highly user friendly. The customer service is excellent as well.
Cons
It's unfortunate that there is no availability of SIM cards for "on the go" or mobile businesses. Additionally, it's not compatible with most hotspots due to Ethernet requirements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Food & Beverages, 1-10 employees
Less than 6 months
May 2024
Sometimes hard to use, sometimes not
Sometimes hard to use, sometimes not
Pros
Most of the time, the customer service people are extremely helpful with whatever I need.
Cons
Sometimes, it gets extremely confusing when a problem arises, and I am unsure about the steps to take. It would also be helpful if it had timing features for different stations on the line.
Ease of use
6
Value for money
6
Customer Support
10
Functionality
6
Kelly
Restaurants, 11-50 employees
Less than a year
May 2024
SEEK OTHER OPTION
SEEK OTHER OPTION
Pros
There's absolutely nothing to like about this POS. We received a brand new system that didn't even have the necessary software installed to operate. The tech support couldn't log in remotely to fix the issue due to the missing software.
Cons
My experience with it was terrible. The equipment was faulty upon receipt, and the company couldn't fix it.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Lucas
Food & Beverages, 1-10 employees
Less than 6 months
April 2024
Review of people that helped
Review of people that helped
Pros
The back-end reports and the people we contact when we have an issue.
Cons
The cost per credit transaction has increased. Previously, we paid a percentage, but now we have to pay a fee and a percentage.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Chad
Food & Beverages, 11-50 employees
More than a year
March 2024
Support Team
Support Team
Pros
Their POS support is fantastic! Even though we've been using Cake for our POS systems for a few years now, their team is always ready to assist and even teaches this old dog some new tricks from time to time!
Cons
The peripheral hardware seems to struggle to keep up with usage, but apart from that, it functions well.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nolan
Restaurants, 51-100 employees
Less than a year
February 2024
Horrendous customer support
Horrendous customer support
Pros
Employees have mentioned that the system is user-friendly. However, if you encounter any issues, customer support can be a nightmare!
Cons
The customer service is absolutely the worst! I have been trying to change ownership for over a week without success.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Travis
Hospitality, 11-50 employees
More than a year
January 2024
Customer Support
Customer Support
Pros
The options and functionality of this POS make it a great engine for our restaurant.
Cons
Due to the numerous options and functions, it's challenging to simply "dive in."
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Food & Beverages, 11-50 employees
Less than 6 months
November 2023
Overall a Good Product with Excellent Customer Support
Overall a Good Product with Excellent Customer Support
Pros
The customer support staff has always been great. I've been a CAKE user for 6 or 7 years now. Yesterday, I spent 3 hours on the phone with a Cake team member who informed me at the end of the call that he was supposed to get off work at 4 pm. I called at 3:55 pm, and he gave his best efforts, maintained a great attitude, and genuinely wanted to help me troubleshoot the issues we were experiencing. I am writing this review solely to customer support team a shout-out!
Cons
There are a few essential aspects that most restaurants have, such as happy hour, and CAKE doesn't handle special pricing well without creating duplicate items with discounted prices and a separate "happy hour" menu from the standard POS menu. It gets the job done, but it would be better if an item could have multiple prices based on specific times of the day.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
7
JEFF
Food & Beverages, 51-100 employees
More than a year
November 2023
CAKE POS - a good choice
CAKE POS - a good choice
Pros
The ease of use for my servers and bartenders is a major plus.
Cons
We encounter some difficulties with our third POS, which we move from the outdoor cantina to our indoor space during colder months. It's hard to designate one monitor as the primary and two as clients. Often, two are listed as the main POS and one as a client, causing the order pads to initialize repeatedly.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Ann
Restaurants, 11-50 employees
Less than a year
November 2023
CAKE POS - Review
CAKE POS - Review
Pros
The customer service provided by the team was absolutely amazing.
Cons
The reporting is inconsistent, and I had to open some tickets to get my issues resolved. But the good thing is that customer support team helped me with in a proper manner.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kathryn
Restaurants, 11-50 employees
Less than 6 months
October 2023
Cake is great!
Cake is great!
Pros
I really like the ease of use and all the functions. The customer service was excellent, thanks to the entire team who has great knowledge about your products and software.
Cons
The overall functionality is great, but there is room for improvement in customer service in certain areas.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leo
Restaurants, 11-50 employees
More than a year
October 2023
Restaurant/bar
Restaurant/bar
Pros
The staff is always helpful and polite, ready to answer any questions.
Cons
Setting up the order pad and credit card payment system can be a bit challenging.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Martin
Restaurants, 11-50 employees
Less than a year
October 2023
Cake is great and so is the IT staff with it!
Cake is great and so is the IT staff with it!
Pros
What I like is how easy it is to use! The staff understands it well, and the IT team is always prepared to assist!
Cons
The only thing I wish CAKE had, was a feature to assist us in calculating our food cost numbers through the POS system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Karissa
Restaurants, 11-50 employees
Less than a year
October 2023
Customer Support is excellent!
Customer Support is excellent!
Pros
The system has a pretty intuitive and user-friendly interface.
Cons
The credit card processing fees seem slightly higher compared to other options.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kenneth
Restaurants, 11-50 employees
More than a year
October 2023
Rhop/Uhop
Rhop/Uhop
Pros
It's quite user-friendly, especially with the assistance of the customer service team.
Cons
The printout of the payouts is way too small! I have made requests for adjustments, but the issues haven't been resolved by the team yet.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Tara
Restaurants, 11-50 employees
More than a year
October 2023
Great customer service
Great customer service
Pros
The 24 hour customer service is outstanding. The customer support team of Cake go above and beyond to help resolve any problems that arise. This gives me peace of mind and allows me to focus on other matters.
Cons
It seems like changes occur in the menu without any action on my part.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tara
Restaurants, 11-50 employees
More than a year
October 2023
Long Time CAKE User
Long Time CAKE User
Pros
The interface is easy to use, and the equipment is of high quality. The software has come a long way since I started using it in 2015.
Cons
It would be beneficial to have 3rd party integrations (Grubhub, Doordash, scheduling/timeclocking, Rippling). I'd also like to add pictures and have better table layout formatting.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ben
Restaurants, 1-10 employees
More than a year
October 2023
outstanding customer service
outstanding customer service
Pros
The representative I worked with was absolutely outstanding throughout the process. She displayed professionalism the entire time.
Cons
Everything about it was outstanding.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mack
Restaurants, 1-10 employees
Less than 6 months
October 2023
Love Cake
Love Cake
Pros
It's easy to use, and the customer support is excellent!
Cons
The only thing I wish is that automatic 24 hour batching didn't occur.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Amber
Food & Beverages, 1-10 employees
Less than a year
September 2023
Cavalier Pizza
Cavalier Pizza
Pros
Compared to other POS systems I've used over the years, this is by far the most user-friendly one. I particularly love the mobile access, which enables me to view and edit timesheets and menus from home.
Cons
The cord for the card reader isn't as tight and secure as it should be, resulting in frequent disconnections.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amie
Restaurants, 11-50 employees
More than a year
September 2023
Ease of used and top tier customer service
Ease of used and top tier customer service
Pros
The installation and usage are both easy, and the customer service is amazing.
Cons
It takes a moment to get accustomed to, but once you do it's pretty much easy to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Nora
Food & Beverages, 11-50 employees
Less than 6 months
September 2023
Customer Support team is the BEST
Customer Support team is the BEST
Pros
The customer service is the best without a doubt. They deserve all the praises.
Cons
Everything is good right now, and I can't think of any reason to complain.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jimmy
Food & Beverages, 11-50 employees
More than a year
September 2023
Great customer service!
Great customer service!
Pros
The customer service and troubleshooting are top-notch. The POS station has easy access.
Cons
The updated version is not as user-friendly as the old one.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marianne
Restaurants, 11-50 employees
More than a year
September 2023
Owner
Owner
Pros
There are many things I like, for example the design and aesthetics of the POS system.
Cons
The system is designed in a simple manner specifically for restaurant use, making it easy to operate.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Food & Beverages, 1-10 employees
More than a year
September 2023
Cake POS
Cake POS
Pros
The ease of use and the ability to make modifications from anywhere are great.
Cons
I really like the option to modify reports however I believe that having more reporting options would be beneficial.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
John
Restaurants, 11-50 employees
Less than a year
September 2023
Cake review
Cake review
Pros
It's well-organized and easy to use.
Cons
Some features, like the additional fee for credit cards and identifying transaction types, need to be updated.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
David
Restaurants, 11-50 employees
More than a year
September 2023
Manager
Manager
Pros
Everything about the system is fantastic, and the customer service provided by the team was very very helpful.
Cons
The printer breaks down frequently, but overall it's great.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Paula
Food & Beverages, 11-50 employees
More than a year
September 2023
Going to switch POS systems & drop CAKE.
Going to switch POS systems & drop CAKE.
Pros
I don't have a response at this time.
Cons
I have nothing positive to say about the system. The customer service, response time, integration of 3rd party delivery systems, reports, look back time on reports, and foreign support personnel who struggle with English are all major issues.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Nina
Food & Beverages, 11-50 employees
More than a year
September 2023
Food Cost
Food Cost
Pros
CAKE has helped me properly manage my food costs. I make it a point to check it weekly.
Cons
Honestly, there is nothing negative to say. If you want me to find something bad, I could but I don't have any genuine complaints so why should I waste my time?
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Wayne
Restaurants, 11-50 employees
More than a year
September 2023
Cake Pos information
Cake Pos information
Pros
I really the fact that I have full control over the POS and other CAKE products as a merchant.
Cons
There are always updates that impact our daily processes as customers.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
9
alva
Telecommunications, 101-500 employees
September 2023
Owner
Owner
Pros
Initially, it was easy and the people I interacted with were helpful. However, things changed after the merger with Madmobile.
Cons
Since the merger, we have encountered nothing but problems. Dealing with support personnel located outside our country who we can't understand has become tiresome.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Steve
Restaurants, 11-50 employees
More than a year
August 2023
It's a cakewalk
It's a cakewalk
Pros
Being a non-tech user, I found it pretty easy to install. No advanced tech knowledge is required.
Cons
One aspect I'd like to emphasize is the customer service, which sometimes appears to be lacking.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Parmanand
Consumer Services, 500+ employees
Less than 6 months
June 2023
Cake Review
Cake Review
Pros
The design is simple and intuitive which makes it easy to use.
Cons
I would like to have more options for reporting and an integrated inventory feature.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Michelle
Non-Profit Organization Management, 11-50 employees
More than a year
May 2023
Mad Mobile Restaurant POS
Mad Mobile Restaurant POS
Pros
As the owner, I find the analytics and reporting feature particularly valuable. They are easy to locate and understand, providing everything I need to make informed business decisions. For my employees who use CAKE daily, they find it very user-friendly and love it!
Cons
Occasionally, minor and insignificant issues arise, but there's truly nothing we dislike about the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steven
Restaurants, 11-50 employees
More than a year
May 2023
Cake POS is sweet!
Cake POS is sweet!
Pros
It's easy to use, configure and also affordable.
Cons
The back office/admin settings can be a bit complicated, with some configurations done on the POS and others through the Admin Portal. It would be better if they were all in one place.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Molly
Food & Beverages, 11-50 employees
More than a year
April 2023
Happy Customer
Happy Customer
Pros
The good thing about this product is that it is fairly easy to train employees to use the terminals, make menu changes quickly and efficiently and customize sales reports to suit my specific needs.
Cons
Sometimes, the customer service can be a bit slow.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Claire
Restaurants, 1-10 employees
Less than a year
April 2023
Cake POS
Cake POS
Pros
It's easy to use, allows for efficient tracking of employee hours and the support is reliable.
Cons
I can't think of anything negative. The system fulfills all the requirements of a restaurant.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Markus
Food & Beverages, 1-10 employees
More than a year
April 2023
Great, easy to use, system.
Great, easy to use, system.
Pros
The reporting system is excellent. I love being able to access real-time information from any location outside the site.
Cons
I am not particularly fond of the organization of my screen. Some items require too many button presses. It would be great to have a "best sellers" screen as the home screen, and I'd also prefer the extra fee features to default to off, allowing employees to use them as needed.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Elizabeth
Restaurants, 11-50 employees
More than a year
April 2023
Owner
Owner
Pros
I rely on the daily and weekly reports. So you can say I use this software on a daily basis and I am very much satisfied.
Cons
Programming it had a significant impact on all of us, and it was a challenging process.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Vicki
Wholesale, 1-10 employees
More than a year
March 2023
Hartford Steak Co. Tavern
Hartford Steak Co. Tavern
Pros
I must say that the customer support team of Cake POS is the best and very helpful!
Cons
I am not happy with the new fees associated with the credit card processing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristin
Restaurants, 11-50 employees
More than a year
March 2023
QSR Review of POS
QSR Review of POS
Pros
I very much love the user friendly interface and the constant availability of knowledgeable and professional customer support.
Cons
Cake didn't have the feature I needed at the time, which was the ability to schedule online orders in advance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Elizabeth
Restaurants, 11-50 employees
More than a year
March 2023
POS technology is behind. Customer Service is very poor.
POS technology is behind. Customer Service is very poor.
Pros
While it's a simple product, I wouldn't recommend it for table-service restaurants. It's best suited for simple counter service operations.
Cons
My experience with customer service has been absolutely horrible. They have bad attitudes, lack helpfulness, and are terrible at resolving issues. They even triple charged me for an additional POS system. The installation strategy was also terrible, as they expected me to do a self-installation with no assistance if anything went wrong. When I faced installation issues, they blamed me instead of providing proper support. I have had much better experiences with LightSpeed/Upserve and SpotOn at my other restaurants. I strongly recommend avoiding this system at all costs.
Ease of use
2
Value for money
5
Customer Support
2
Functionality
3
Patrick
Restaurants, 51-100 employees
Less than a year
March 2023
Mad Mobile POS
Mad Mobile POS
Pros
What I love most about this software is its exceptional user-friendliness. We can easily update our ever-changing menu, access real-time reports from anywhere and the customer service is outstanding.
Cons
I haven't encountered any problems with this system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bonnie
Food & Beverages, 1-10 employees
Less than a year
February 2023
Affordable and Consistent
Affordable and Consistent
Pros
It performed its tasks without causing any disruptions. The competitive pricing and enticing offers from other providers couldn't persuade me to switch.
Cons
I like the fact how the front-end staff found the system intuitive, but there were times when adjustments were needed on the back end. It would be great if those adjustments could be made easier for someone who is not as technically inclined. Although the support team was helpful, I felt that some things should have been easier to fix without needing their assistance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Demetri
Restaurants, 11-50 employees
More than a year
February 2023
Easy to Use and Operate
Easy to Use and Operate
Pros
Our employees can easily jump right in and start utilizing the POS due to its user-friendly nature.
Cons
There's nothing I didn't love about the system. It's truly a great system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joe
Restaurants, 11-50 employees
Less than a year
January 2023