CAKE POS Reviews

Pros

I recently started using CAKE, and I must say, setting up the system was a lot easy then I expected. Despite being 61 years old, I was able to set up our store with minimal instruction. Whenever I needed help, the customer service was consistently outstanding. With 36 years of business experience, I can honestly say that CAKE's customer service is the best I have ever encountered!

Cons

I do have a few desires for the system, such as receiving notifications when a customer arrives for curbside pickup.

Pros

Learning this system was not at all an issue, and it is highly user friendly. The customer service is excellent as well.

Cons

It's unfortunate that there is no availability of SIM cards for "on the go" or mobile businesses. Additionally, it's not compatible with most hotspots due to Ethernet requirements.

Pros

Most of the time, the customer service people are extremely helpful with whatever I need.

Cons

Sometimes, it gets extremely confusing when a problem arises, and I am unsure about the steps to take. It would also be helpful if it had timing features for different stations on the line.

Pros

There's absolutely nothing to like about this POS. We received a brand new system that didn't even have the necessary software installed to operate. The tech support couldn't log in remotely to fix the issue due to the missing software.

Cons

My experience with it was terrible. The equipment was faulty upon receipt, and the company couldn't fix it.

Pros

The back-end reports and the people we contact when we have an issue.

Cons

The cost per credit transaction has increased. Previously, we paid a percentage, but now we have to pay a fee and a percentage.

Pros

Their POS support is fantastic! Even though we've been using Cake for our POS systems for a few years now, their team is always ready to assist and even teaches this old dog some new tricks from time to time!

Cons

The peripheral hardware seems to struggle to keep up with usage, but apart from that, it functions well.

Pros

Employees have mentioned that the system is user-friendly. However, if you encounter any issues, customer support can be a nightmare!

Cons

The customer service is absolutely the worst! I have been trying to change ownership for over a week without success.

Pros

The options and functionality of this POS make it a great engine for our restaurant.

Cons

Due to the numerous options and functions, it's challenging to simply "dive in."

Pros

The customer support staff has always been great. I've been a CAKE user for 6 or 7 years now. Yesterday, I spent 3 hours on the phone with a Cake team member who informed me at the end of the call that he was supposed to get off work at 4 pm. I called at 3:55 pm, and he gave his best efforts, maintained a great attitude, and genuinely wanted to help me troubleshoot the issues we were experiencing. I am writing this review solely to customer support team a shout-out!

Cons

There are a few essential aspects that most restaurants have, such as happy hour, and CAKE doesn't handle special pricing well without creating duplicate items with discounted prices and a separate "happy hour" menu from the standard POS menu. It gets the job done, but it would be better if an item could have multiple prices based on specific times of the day.

Pros

The ease of use for my servers and bartenders is a major plus.

Cons

We encounter some difficulties with our third POS, which we move from the outdoor cantina to our indoor space during colder months. It's hard to designate one monitor as the primary and two as clients. Often, two are listed as the main POS and one as a client, causing the order pads to initialize repeatedly.

Pros

The customer service provided by the team was absolutely amazing.

Cons

The reporting is inconsistent, and I had to open some tickets to get my issues resolved. But the good thing is that customer support team helped me with in a proper manner.

Pros

I really like the ease of use and all the functions. The customer service was excellent, thanks to the entire team who has great knowledge about your products and software.

Cons

The overall functionality is great, but there is room for improvement in customer service in certain areas.

Pros

The staff is always helpful and polite, ready to answer any questions.

Cons

Setting up the order pad and credit card payment system can be a bit challenging.

Pros

What I like is how easy it is to use! The staff understands it well, and the IT team is always prepared to assist!

Cons

The only thing I wish CAKE had, was a feature to assist us in calculating our food cost numbers through the POS system.

Pros

The system has a pretty intuitive and user-friendly interface.

Cons

The credit card processing fees seem slightly higher compared to other options.

Pros

It's quite user-friendly, especially with the assistance of the customer service team.

Cons

The printout of the payouts is way too small! I have made requests for adjustments, but the issues haven't been resolved by the team yet.

Pros

The 24 hour customer service is outstanding. The customer support team of Cake go above and beyond to help resolve any problems that arise. This gives me peace of mind and allows me to focus on other matters.

Cons

It seems like changes occur in the menu without any action on my part.

Pros

The interface is easy to use, and the equipment is of high quality. The software has come a long way since I started using it in 2015.

Cons

It would be beneficial to have 3rd party integrations (Grubhub, Doordash, scheduling/timeclocking, Rippling). I'd also like to add pictures and have better table layout formatting.

Pros

The representative I worked with was absolutely outstanding throughout the process. She displayed professionalism the entire time.

Cons

Everything about it was outstanding.

Pros

It's easy to use, and the customer support is excellent!

Cons

The only thing I wish is that automatic 24 hour batching didn't occur.