CleanCloud Reviews

“they scammed us”

Pros

There really isn't anything positive to say about it. It's overpriced, we were scammed and it simply doesn't do what we were told it could do.

Cons

We were misled and sold something that doesn't match what we asked for. We were very clear and specific about what we needed but the app still can't handle any of it. The sales team agreed to every request we raised and now that we're trying to cancel, it's been very difficult to get hold of anyone or receive any response.

“Flexible customer tagging tools”

Pros

Tagging contacts and entering customer details is simple and the system can be customized to fit the way our business works.

Cons

Getting around the platform can feel awkward at times and confusing at certain points. The training videos also skip over some steps which makes it harder to figure out what to do next.

“Great customer support”

Pros

Getting help was a really positive part of using this software. Customer support was easy to reach and the assistance available was accessible whenever I needed it.

Cons

A few features did not offer much flexibility so they could not be adjusted or adapted the way I wanted.

“Amazing tool to use”

Pros

Launching and running it was surprisingly fast. There is a fee to launch the site and app but seeing how much the app kept growing and how simple the whole process was is what made me stick with it for such a long time.

Cons

The only real downside was not getting enough customers coming to the website.

“User-friendly setup”

Pros

It was simple to use for us and felt very user friendly overall.

Cons

We ran into issues with the printer registration and those problems were never fixed.

“Excellent customer support”

Pros

Getting started with it is really simple and the support provided throughout onboarding is excellent.

Cons

There are still a few limitations when it comes to express order scheduling.

“fast setup with useful POS tools”

Pros

Switching from an older system took less than a week which was a big plus. The newer tools also gave me an all-in-one POS that works well for a single store, including DoorDash integration and ways to manage customer communication through marketing and text messaging.

Cons

The integrations do take a bit of software training so it can feel somewhat confusing if you want to use everything as effectively as possible. Still, working through the manuals and video tutorials makes it much easier.

“Terrible product”

Pros

At first, the pricing was the reason I chose it but later they raised it.

Cons

Customer support has been a disaster. I ended up losing a lot of money because of how they handled things and getting a problem resolved takes weeks or sometimes it never gets fixed at all.

“simplified our workflow”

Pros

Built specifically for laundromat and dry cleaning businesses, it has a distinct workflow that makes handling wash, dry, fold and dry cleaning orders very easy. We also really appreciate the team's support and how quickly they can add features when we request them.

Cons

The iOS version of the POS app can feel a bit complex at times and it occasionally needs a reboot before changes made in the web-based version actually show up.

“helpful support and steady updates”

Pros

One thing I really appreciate is how frequently they keep releasing updates. Customer support has gotten noticeably better over time and they've done a really great job helping whenever issues come up. The team is responsive, professional and they continue to add useful features. They're also making the platform more user-friendly, even though it was already fairly simple to begin with.

Cons

Few features still feel a bit difficult to use at times. Then again, that's technology for you-nothing is ever completely perfect.

“Organized payment management”

Pros

Automation for collecting payments and setting up delivery routes has been really helpful and keeps those parts of the process much more organized.

Cons

A frustrating issue is that new customers have to create an account and/or log in before they can even view prices and that tends to turn a lot of potential customers away.

“custom setup and clear oversight”

Pros

The customized setup works really well for our needs and the system is simple to use day to day. It also gives useful oversight which makes managing everything much more convenient.

Cons

Separating dry cleaning operations from laundromats more clearly is an area that still needs improvement.

“User friendly software”

Pros

It has been really user friendly for my team. My employees span a pretty wide age range and all of them have adjusted to using it without much trouble. Another big plus is being able to log in from home whenever I need to handle an issue or send out invoices.

Cons

One problem we've run into is that our laundromat sometimes gets messages meant for another laundromat a few states away. I already contacted support about it but the bug still hasn't been fully resolved.

“handy remote finance overview”

Pros

Having remote access is really convenient, changing items doesn't take much effort and the system gives a clear overall view of finances.

Cons

I can't carry out stock takes in it and the system sometimes applies the wrong discount amount automatically.

“broad service options”

Pros

A big plus is the range of services available and how many different options we can provide to customers through it.

Cons

Monthly pricing and upfront costs are on the high side and the integration process takes quite a while to complete.

“workflow runs very well”

Pros

It's a very comprehensive system that keeps the business workflow organized and running effectively.

Cons

The system still needs a bit of fine-tuning but the CleanCloud team has been very receptive and helpful throughout.

“quick to learn and navigate”

Pros

Right from the start, the layout made sense and everything was in the place I expected it to be. I can usually find what I need in just a few clicks. Training staff on the system is a big plus too since the buttons use pictures which helps new employees pick up the basics fast whenever I have turnover at one of my stores.

Cons

Handling pickups and stops between my driver and my other stores can get frustrating. To make that work, I have to set up my stores as if they were customers. Because of that, the system creates orders the same way it would for a normal customer. That means every day I have to go back in and delete the orders created for the store after my driver has already picked up the items.

“flexible reporting and support”

Pros

Customer support has been excellent and the product itself has worked really well for us. It offers a good amount of customization, supports multi-store access and allows multiple user accounts which is a big plus. The pricing feels just right, the reporting is very strong and the system is fairly simple to use and navigate. Their customer agents have also been a fantastic help and a reliable resource whenever we need support.

Cons

One limitation is that notifications can't be customized based on where they should be sent. It would also really help to have text alerts for incoming orders especially since handling DoorDash gets difficult if someone is not watching the system regularly. That becomes even more challenging when several people are involved. The branded app also is not fully customizable and feels somewhat limited. Another issue is that customers are still able to place orders using a credit card that does not work.

“instant business updates”

Pros

It gives us immediate information about the business which is really helpful when we need updates quickly.

Cons

I don't like that sometimes we need to speak with someone directly to explain the issue. Writing it out isn't always clear enough for the technician to fully understand what we're trying to say.

“Easy access from anywhere”

Pros

I can log in from any device which makes control and management much more convenient.

Cons

At times, support was handled by a representative based in the U.S which is a downside in my opinion.