Grafterr

What Is Grafterr?

Grafterr is a cloud-based POS platform for hospitality, food and beverage, and retail businesses. Its broader platform is focused on hospitality operations, while the Grafterr GO! app provides POS capabilities for retail businesses such as florists, clothing retailers, and pet shops.

For retail businesses, Grafterr GO! covers point of sale, catalog management, payment processing, and sales reporting. It lets businesses record sales, manage products, accept card or cash payments, and review sales activity from one app, with mobile selling available for retailers that need to take sales away from a fixed checkout.

What Is Grafterr Best For?

The platform is best known for its multi-user selling capabilities, allowing teams to sell from different stations at the same time. Grafterr also supports product catalog management, promotions, discounts, intelligent modifiers and variants, cash and card payments, and sales reporting. Its Tap on Phone feature lets retailers accept payments directly on a phone without a card reader. These capabilities make Grafterr a practical option for small retail businesses with multiple staff and varied product ranges

How Much Does Grafterr Cost?

Grafterr pricing includes paid POS plans starting at £55/month for Standard, while its GO! retail POS is available at £0/month with transaction fees applying to payments. Grafterr advertises a 0.99% transaction rate, while credit card transactions are listed at 1.49% and American Express, overseas, and non-standard cards at 2.99%. The GO! Reader is currently priced at £42.

The software offers the following pricing options:

• Standard POS: £55/month, including 2 POS licenses
• Pro POS: £75/month, including 4 POS licenses
• Enterprise POS: Custom pricing, with unlimited POS licenses
• GO! Retail POS: £0/month, with transaction fees
• QR Table Ordering: £30/month
• Self-Service Kiosks: £55/month
• Grafterr Pay: In-person payments from 0.79%

Besides these base subscription prices, organizations may need to budget for the following estimated additional costs that are typically associated with similar software solutions:

• Hardware And POS Equipment: £500 – £2,000 ($674 – $2,695) one-time. POS terminal, cash drawer, receipt printer, card terminal, customer display and related equipment
• Implementation, Setup And Training: £500 – £2,000 ($674 – $2,695) one-time. Menu configuration, system setup, hardware installation and staff training
• Ongoing Hardware/Support Costs: £20 – £100/month ($27 – $135/month). Hardware support, replacement equipment, additional terminals or peripherals

Users generally view Grafterr’s pricing as competitive, with praise for low fees and no hidden charges. However, some users felt software issues and service problems reduced its overall value for money.

Disclaimer: The pricing is subject to change.

Grafterr Integrations

Grafterr integrates with several systems and platforms including:

• Xero accounting software
• Deliveroo
• Just Eat
• Stripe
• Mailchimp
• Worldpay
• SumUp point of sale

How Does Grafterr Work?

Create a Grafterr account or log in to the platform to set up your POS and start managing sales. Here are the steps you can follow:

• Add products, prices, payment methods, and other basic POS settings
• Process in-store, online, mobile, or telephone orders as customers make purchases
• Track incoming orders and manage fulfillment based on your available sales channels
• Review sales reports to monitor transactions, product performance, and business activity
• Add staff members and manage their access to POS functions and other account features
• Connect supported payment providers and third-party services to your POS

Who Is Grafterr For?

Grafterr software serves businesses in retail and hospitality sectors, including:

• Retail businesses
• Florists
• Clothing retailers
• Pet shops
• Restaurants
• Cafes
• Bars and pubs

Grafterr Use Cases

Based on our analysis of Grafterr features, current capabilities, and the types of retail businesses it serves, we identified several real-world scenarios where the software can be a suitable option for retail businesses:

1. Retailers Taking Sales Beyond A Fixed Store Counter

Some retailers sell at markets, pop-ups, events, or other temporary sites where a permanent checkout is not feasible. Florists, clothing retailers, and pet shops, which Grafterr specifically lists as examples of retail businesses, may need to accept payments while selling in different locations. Grafterr supports mobile selling through its GO! app, Tap on Phone, and other payment options, allowing staff to process transactions away from a fixed checkout.

2. Shops With Several Staff Serving Customers At Once

Busy times can produce long waits when all transactions have to go through a single checkout or a single member of staff. A shop with several employees may require several individuals to manage sales simultaneously, particularly during seasonal peaks or times of heavy footfall. Grafterr supports multi-user selling to allow team members to process transactions simultaneously from different stations.

3. Clothing Retailers Managing Sizes, Colors, And Other Variants

Retailers that sell products in a range of sizes, colors, or versions need a way to organize these options within their product catalog and select the correct variation at checkout. Clothing shops, for example, may have multiple variants of the same item that staff need to distinguish during a sale. Grafterr supports product modifiers and variants, allowing businesses to configure different product options within the POS.

4. Shops Running Frequent Discounts And Special Offers

Retailers that change their promotions throughout the year can have multiple price adjustments at checkout. Manual calculations can be difficult to handle regularly when staff are applying for seasonal campaigns, percentage discounts, or limited time offers. Grafterr supports discounts and special offers that staff can apply during checkout, helping them process promotional pricing as part of the sale.

5. Small Retailers Replacing A Basic Cash Register

When a shop just has to record simple transactions, a basic cash register can be enough; as product lines and sales activity grow, retailers may need more detailed sales records. Instead of only depending on the register, retailers may want to see which products sell the most, track sales trends, and review transaction activity. Grafterr combines product management, sales processing, and reporting to give small retailers more sales information than a basic cash register.

Is Grafterr Right For You?

Are you looking for a POS platform that supports payments, ordering, reporting, and day-to-day business management? Grafterr provides hospitality businesses with tools for point of sale, online ordering, payments, kitchen management, delivery management, inventory, and staff operations. Its GO! app also provides retail POS capabilities for businesses such as florists, clothing retailers, and pet shops.

Grafterr won the 2022 SaaS Award for Best SaaS for Catering and Hospitality. For larger hospitality businesses, Grafterr Enterprise adds multi-location management, centralized menu control, location reporting, and franchisee management. Its platform supports PCI compliance for retail payments. It also protects personal data with SSL, data access and deletion rights, and measures aligned with the Data Protection Act 2018 and GDPR-related requirements.

Security measures include SSL protection and technical and organizational safeguards. For growing businesses, multi-location reporting and management support operations across multiple sites. A For retailers, GO! supports mobile selling, Tap on Phone, payment links, product management, discounts, and multi-user selling. This makes the platform relevant to businesses that need POS capabilities beyond a fixed checkout.

Still not sure if Grafterr is right for you? Contact our customer support team at (661) 384-7070 to discuss your business requirements and explore the available POS options.