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Overview
Manhattan Active Omni offers cloud-native omnichannel retail solutions that unify order management, point of sale (POS), and customer engagement across all channels. While its enterprise-level implementation may require significant setup, its scalable architecture, real-time inventory visibility, and seamless integration help retailers deliver consistent and personalized shopping experiences.
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Starting Price
Custom
Manhattan Active Omni Specifications
Sales Orders
Invoicing
Sales Tracking
Customer Management
What Is Manhattan Active Omni?
Manhattan Active Omni is an integrated software suite for large-scale retailers seeking to unify complex operations. It centralizes order, inventory, and fulfillment management to provide a single real-time view of stock across all channels. This comprehensive visibility helps businesses reduce stockouts, optimize fulfillment sourcing, and improve order accuracy. The platform is engineered to handle high-volume, complex workflows, making it ideal for enterprises aiming to deliver a seamless omnichannel customer experience.
Manhattan Active Omni Pricing
Manhattan Active Omni Integrations
The software supports integration with multiple systems and platforms, such as:
- Auctane
- Centiro
- ProShip
- Shipium
- Google Cloud
Who Is Manhattan Active Omni For?
Manhattan Active Omni is ideal for a wide range of industries and sectors, including:
- Consumer goods
- Food and beverage
- Grocery
- Manufacturing
- Retail
- Trucking
Is Manhattan Active Omni Right For You?
Manhattan Active Omni is ideal for large retailers looking for a powerful, unified commerce engine. Its cloud-native architecture delivers continuous innovation and scalability to handle peak demand. Recognized as a Leader in the Forrester Wave Point-of-Service Solutions Q4 2024, the platform offers enterprise-grade security with SOC 2 and ISO 27001 compliance, making it a dependable choice for businesses seeking a seamless and secure customer experience.
Still unsure about Manhattan Active Omni? Contact us at (661) 384-7070 for further guidance.
Manhattan Active Omni Features
Manhattan Active Omni provides store teams with real-time performance insights through intuitive dashboards. The software refreshes sales data every five minutes, allowing associates and managers to monitor key metrics and fulfillment activities. Visual performance tracking fosters accountability, helping staff quickly identify issues, maintain accuracy, and improve store operations.
The platform delivers a unified checkout process that supports mixed purchases and omnichannel promotions. Associates can guide customers through preferred fulfillment methods, validate shipping or pickup details, and present targeted promotions powered by enterprise-wide logic. This approach improves convenience, accelerates transactions, and drives incremental sales through strategic upselling and cross-selling opportunities.
Manhattan Active Omni supports diverse payment methods, including cash, credit, debit, gift cards, and contactless options like NFC wallets or QR code wallets. Associates can complete transactions anywhere in the store using mobile devices connected to shared terminals. Pay by Link and deposit features further enhance flexibility, ensuring smooth and secure payment experiences.
The software provides associates with a unified customer profile, displaying lifetime purchases, preferences, and engagement history across all sales channels. Image-rich purchase histories and third-party recommendation integration enable personalized interactions and tailored suggestions. This complete customer view empowers associates to deliver meaningful, data-driven service that strengthens loyalty and enhances the in-store shopping experience.
Manhattan Active Omni simplifies omnichannel returns and exchanges by guiding associates through validation and processing in a single transaction. The system automatically checks purchase records, supports barcode or RFID scanning, and manages refunds to original tender types. These capabilities reduce processing time, protect margins, and improve customer satisfaction with seamless handling.
