PayPal Software Reviews

“Laid out clearly”

Pros

Everything on the web version is laid out in a really clear way so it's simple to see what's been paid out and what's been refunded. Being able to connect a feed to Xero that sends everything across is a big plus as well and I really appreciate that. It's also helpful that you can tell which account a payment came from when a client uses more than one bank account. The reports are detailed too which is useful.

Cons

One thing that's missing for me is a running balance showing what has been sitting in PayPal or the holding accounts, beyond just the current balance. That makes it difficult to go back and check whether something from the past is correct. There are reports that show all transactions but they take a bit of time to work out and understand.

“premium interface”

Pros

Accessing it is not hard and the interface feels premium while staying simple. The level of protection it provides also feels very high-end and reliable.

Cons

Some of the fees for transferring money out quickly are not ideal. I also wish the PayPal debit card came in more colors and design options.

“one of the best financial tools I've used”

Pros

It has been one of the best financial tools I've used. Between PayPal Credit, Pay Later, expense management integrations, invoicing features, payment options and the overall user-friendly setup, it covers just about everything I need. Honestly I have very little to complain about.

Cons

At times the connection to their credit service can be painfully slow even though it usually works in the end. I've also noticed occasional long delays after submitting a payment.

“Friendly design and lasting quality”

Pros

The build quality feels solid and the product seems made from materials that are meant to last. It also does what it promises in a way that matches the advertising which is something I really appreciate. The design is user-friendly and looks polished making it appealing and practical for the people it's meant for. A lot of customer feedback seems to repeat the same points too especially around the common strengths and complaints people keep mentioning.

Cons

It has a reputation for freezing accounts or putting holds on funds without any warning beforehand. If a "permanent limitation" happens, the money can end up locked for as long as 180 days which can seriously hurt cash flow for a small business.

“practical for everyday payments”

Pros

From what's widely reported and commonly seen, it comes across as a convenient and dependable option for day-to-day transactions. While this isn't based on personal use, the overall picture people give is that it works reliably and is practical for everyday payments.

Cons

A lot of the criticism around it tends to focus on control and fees. One of the most common frustrations is having an account limited or temporarily frozen. Its automated system can mark activity as suspicious and when that happens, access to your funds may be restricted for several days or even longer while the review is happening. Not being able to immediately access your own money is something many users complain about.

“Responsive customer service”

Pros

I found it easy to use. I can handle my accounts directly from it and keep all my invoices in one place which is really convenient. It also makes setting up payments and getting paid much simpler. Since the app itself is free, it offers a lot of value and while there are a few fees here and there, they are pretty minor. I also appreciate that it keeps my data private and secure so I feel confident my information is protected. On top of that, customer support responds quickly and has always been friendly and helpful.

Cons

I experienced a few bugs when sending invoices but customer support has always taken care of those without much trouble.

“fast payouts and broad acceptance”

Pros

Receiving and withdrawing money through it has been one of the best parts for me. Payments usually arrive fast and moving the funds to my bank account is pretty simple. It's also accepted in so many places which makes it convenient and getting started with it is simple.

Cons

There are times when small fees apply when sending or receiving money which can be a little annoying. Customer support also isn't always quick to respond and occasionally a transaction gets reviewed which means access to the money can be delayed.

“Professional staff”

Pros

It has been really good for handling money and the fact that it is free is a big plus. It keeps all of my information saved which makes things more convenient. When I needed to contact customer support, they were friendly, seemed genuinely concerned about the issues I was having and were very willing to help get everything resolved.

Cons

Setting up PayPal for my business account was not as simple as it was for my personal account. The invoicing setup also was not arranged the way I wanted it to be.

“can't do without it”

Pros

What really helps with Shopify is how convenient the checkout feels for customers. I've lost track of how many times I've abandoned an online purchase on other sites just because they didn't accept PayPal and I couldn't be bothered to grab my card.

Cons

PayPal fees can be far too expensive compared with my in-store card machine. In some cases, the charges are nearly 600% higher than what I pay through my card terminal.

“No need to type card details everytime”

Pros

Its really easy to use and it's accepted on just about every site I shop on. Not having to type in my card information over and over is a huge plus since it makes checkout faster and adds an extra sense of security.

Cons

Instant transfer fees to a bank account can start to add up after a while and there are times when the buyer protection process takes longer than expected to get sorted out.

“helpful detailed reports”

Pros

Keeping track of expenses is simple because the platform provides detailed reports for every transaction so I can always go back and review anything whenever needed.

Cons

It would be even better if there were a QR code option to make sharing payment details simpler especially for companies paying individuals and needing a stronger paper trail.

“Perfect fit for our business”

Pros

It has been a fantastic fit for our business because it gives us another convenient way to collect donations for our 501c3, simply by having people scan a QR code.

Cons

We havent noticed any drawbacks. Clients can scan the QR code and submit their donations without any trouble.

“saves me money”

Pros

This software does a really good job with saving and money management and it helps me stay on top of my budget and spending.

Cons

I don't really have any notable complaints or constructive criticism to share which shows how much I enjoy using it.

“Not hard for beginners”

Pros

It is very beginner-friendly and simple to operate. With the mobile app I can regularly keep track of incoming and outgoing payments without any hassle.

Cons

My only issue is that I wish the homepage offered more customization options.

“solid seller protection”

Pros

After using it for quite some time, one thing I really value is the buyer and seller protection it offers. It's genuinely reassuring to know that my financial information isn't being shared directly with merchants. That added layer of privacy makes online shopping feel much safer to me.

Cons

Although it is very convenient and I've used it for a long time, getting in touch with customer support can be really frustrating. A lot of the time, I end up going in circles with automated responses before I'm able to reach an actual person. Even once I finally connect with someone, the resolution process can take quite a while which makes it feel like my concerns aren't being handled with much urgency.

“outstanding service”

Pros

Using it for online checkout has been quick and simple and the whole process feels very fast. The customer service and support have also been really good whenever needed. It works very well for making payments when buying goods or services too.

Cons

It lacks rewards especially compared with some of the newer banking apps. I'd also prefer it to feel a little more like a virtual bank since I still use another service for my everyday transactions.

“Easy to monitor transactions”

Pros

PayPal has been very dependable and simple to handle. It helps customers feel confident right away and the mobile app makes it really convenient to keep an eye on transactions while away from the desk. Payments go through quickly, the platform feels secure and it makes handling professional transactions feel effortless.

Cons

Support is not always quick when you need help and the transaction fees do run a little high. It's also frustrating when funds get placed on hold from time to time for security checks since that can disrupt cash flow.

“incredible expense management features”

Pros

Getting paid by people from different parts of the world has been very convenient. Its expense management features work really well for me and I have not run into any bugs since I began using it. The customer service team has also been helpful whenever needed and transactions are processed very quickly on the platform.

Cons

the transaction fees are quite high. Aside from that everything else works well for me.

“My go-to solution”

Pros

It has been my go-to for years especially when I'm buying products from overseas because it feels much safer and offers better protection. I've also connected it to my websites and booking apps and it works really well thanks to how user-friendly it is. The invoicing, refunds, customer support, handling of bugs and issues, overall value for money and customization options have all been very useful.

Cons

Fortunately I haven't run into any problems so I honestly don't have anything negative to say about it.

“works brilliantly for online shopping”

Pros

Makes it simple to send and request money, shop online and keep my payment details private while still having flexible ways to pay.

Cons

Some checkout reviews take too long which can lead to failed transactions and extra fees for third-party service subscriptions.