Johnny H.
Warehousing, 500+ employees
“Has been around for quite some time”
Pros
It feels secure, simple to use and it's a service that has been around for a long time.
Cons
Honestly, I've enjoyed just about every feature it offers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Arjay C.
Construction, 500+ employees
“Easy to send money to family”
Pros
Sending money to family is very easy with PayPal and the whole process is simple to use.
Cons
It's free to use in many cases and sending money to friends or family is convenient but certain transactions still come with fees.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Priscila H.
Apparel & Fashion, 1-10 employees
“Nothing to dislike”
Pros
It's very convenient and practical to use, with quick transactions and a respectful experience overall.
Cons
There isn't really anything I disliked but the interface could use a refresh to make it look a bit more attractive.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Yasser A.
Banking, 500+ employees
“Good service”
Pros
It has been very good and secure to use and I would recommend it to everyone.
Cons
One thing that could make it even better is stronger verification to make sure the money is actually sent and received through a proper, authenticated process.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Janeen I.
Publishing, 1-10 employees
“necessary payment processor for me”
Pros
Signing up is easy and using it is pretty simple overall. It's accepted in a lot of places worldwide which makes it hard to avoid as part of running my business. Since so many people already use it, PayPal has become a necessary payment processor for me and a regular tool for sending and paying invoices.
Cons
Receiving money from friends or family has become unnecessarily difficult. I used to appreciate being able to turn the business setting off when sending money to a family member but that process has gotten much more complex over time. Because of that, I've started using Venmo more often.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Machinery, 51-100 employees
“Simple bill payments”
Pros
Paying money is very convenient with it, bill payments are simple to handle and it gives me confidence that my cash stays secure.
Cons
There's a charge deducted on each transaction and sending money can sometimes be delayed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mildre Mercedes V.
Higher Education, 500+ employees
“makes buying things convenient”
Pros
The platform makes buying things convenient and it lets you connect your credit card so you can pay with it directly.
Cons
What I like least is the high fees and the fact that withdrawals are only allowed through banks in the United States.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
francesco b.
Health, Wellness and Fitness, 500+ employees
“Efficient support”
Pros
Simple and user-friendly to use, available across every platform, secure and backed by an efficient customer support team that helps with everything. With the latest features, money transfers between a PayPal account and a bank account are quick and come with very low fees.
Cons
Maybe the only minor downside is that there can occasionally be a few issues when paying through the mobile app but overall nothing significant.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Design, 1-10 employees
“Easy setup”
Pros
Using it feels simple, especially when adding items to the cart and getting everything set up without confusion.
Cons
The design is nice overall but it could feel a bit more dynamic and visually engaging.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dori O.
Automotive, 500+ employees
“Excellent customer care”
Pros
Setting up billing, POS, recurring payments and reviewing statements is really simple with PayPal. Their customer service has also been excellent and the app makes managing everything even more convenient.
Cons
Honestly, I haven't had any problems with it so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Caio A.
Information Technology and Services, 500+ employees
“Lets me send money to different countries”
Pros
What I appreciate most is how widely accepted it is worldwide. It lets me send and receive money with companies in different countries, even when they use different currencies which is really convenient.
Cons
One thing that really should be improved is the lack of standardized withdrawals. The process varies even across SEPA countries. In Czechia, for instance, withdrawing to a SEPA account that isn't in Czech crowns takes much longer than using a local Czech bank account, while in Italy it's faster to withdraw to any SEPA bank account.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filipe G.
Sports, 1-10 employees
“Receive payments via QR code”
Pros
Sending and receiving payments feels very simple which is one of the biggest reasons I enjoy using PayPal. The option to switch to a business account and accept payments through a simple QR code is especially useful. On top of that, its integrations and the way it works across other websites make online payments really convenient.
Cons
It would be even better if there were one place to manage all of your business and personal accounts together on the same platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Food & Beverages, 11-50 employees
“Offers good benefits”
Pros
It feels secure and simple to use and it offers several good advantages.
Cons
The money takes a little while to arrive and there are only limited background options.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anele N.
Broadcast Media, 1-10 employees
“Helps with ecommerce”
Pros
Its features make online payments feel secure which really helps with e-commerce by protecting sensitive information and the platform is very simple to use.
Cons
Certain transaction fees, currency conversion charges and international transfer rates are not very favorable. Customer support is also weak since replies can take days and linking a credit card can be surprisingly difficult.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Jeudy G.
Security and Investigations, 101-500 employees
“Decent software”
Pros
Using this app feels both simple and secure at the same time which gives us a lot of confidence whenever we need to make payments or use it for transactions.
Cons
Honestly, I have not run into any downsides during the time I have been using the app. It seems very simple to use yet still complete enough to cover all the tools I need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Raul G.
Research, 500+ employees
“Works perfectly”
Pros
The platform works well because it makes paying online fast and secure.
Cons
These days, the withdrawal fees are very high and I think that's something they could improve.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Import and Export, 11-50 employees
“Knowledgeable customer support team”
Pros
I only use it for making payments, not for receiving money and I've been using it alongside my other cards for years. It's incredibly convenient, user-friendly, very fluid and simple to use. The customer support team is courteous and knowledgeable, replies quickly to any question and always tries to sort out any payment issue or hiccup which has happened to me more than once. Security is at a high level and for the past few years it has also offered the option to split purchases into 3 interest-free installments although I've never personally used that feature. Linking an account to your cards is really quick and takes almost no time.
Cons
I honestly haven't run into any downsides with the way I personally use it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Beatrice O.
Pharmaceuticals, 1-10 employees
“Ability to stop transactions”
Pros
Recurring credit card payments have been very dependable for me and I also appreciate being able to stop transactions whenever needed. I'd definitely recommend it.
Cons
One ongoing problem is receiving payments from users in Nigeria. The restrictions last far too long and really should be reviewed to better support citizens there.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ontiretse M.
Apparel & Fashion, 1-10 employees
“Love its design”
Pros
Right away, the design and overall platform were what I loved most. The features are very simple to use and getting around the site feels simple. Both the desktop version and the mobile app are clear, user-friendly and easy to understand.
Cons
The part I didn't enjoy was how long it took to verify and link my bank card to the account. The review process took quite a while to be completed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jesus A.
Architecture & Planning, 1-10 employees
“Fantastic solution”
Pros
Its easy to use and payments go through really fast.
Cons
Everything works perfectly and there's honestly nothing I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10