Anonymous
Events Services, 1-10 employees
“wide range of features”
Pros
It offers plenty of features for both personal needs and business use. Having a mobile app as well makes it even better and really completes the experience.
Cons
The only slight downside might be the commission they charge when you use it for business although it's understandable since they need a way to make money too.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Armando M.
Newspapers, 101-500 employees
“Can split payments”
Pros
Using it has been really flexible and I especially love being able to charge purchases and split the payments over six months.
Cons
There really is not much I dislike. The only thing was that they sent me a credit card I never applied for and did not know I was going to receive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
cody m.
Computer Hardware, 51-100 employees
“Monthly installments really help”
Pros
Having the option to split purchases into monthly installments when I do not have the full amount upfront has been a huge help.
Cons
I have not run into any real issues with it. If I had to name any downside, it would just be that now I have more monthly payments to keep up with.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Aidan O.
Entertainment, 1-10 employees
“useful payment links”
Pros
Sending payment links, invoices and collecting payments is very simple with this platform. It hardly ever runs into bugs, glitches or other issues and everything I need is usually quick to access. The data is also laid out clearly so it's simple to find and use whenever needed.
Cons
Every now and then it can load a bit slowly but outside of that, it's been excellent. The fees also feel a little high at times compared with some other platforms though not enough to cause any major problems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Alice M.
Internet, 1-10 employees
“Offers several credit options”
Pros
Using my PayPal account has been a really positive experience. I can quickly remove someone's access to my account, they provide protection for purchases and yes, I've actually received refunds with PayPal's help. They also offer better interest on savings, let you choose which credit card to use or whether to pay with cash and they give you several credit options, including interest-free ones.
Cons
Some settings are a bit hard to find. I had to hunt around to figure out how to change the automatic savings amount and the saving frequency options were a little confusing. I was able to sort it out eventually though.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anne H.
Insurance, 11-50 employees
“Solid value for price”
Pros
Pretty cool that it has been simple to use and offers solid value for the price. It's a convenient way to handle ecommerce transactions, pay vendors and receive payments from customers.
Cons
As with most apps it takes a bit of time to get familiar with all the features but it doesn't take long to learn your way around.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chatham L.
Health, Wellness and Fitness, 11-50 employees
“outdated and hard to use”
Pros
It gave me a fast way to get money from online purchases whether as extra bonuses on certain deals or as a convenient option for redeeming coupons.
Cons
Almost everything else has been a problem. Barely any places seem to accept it, my login details somehow vanished one day and now I can't get to the money that was sitting there. On top of that, the whole thing feels very outdated.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Taylor W.
Professional Training & Coaching, 1-10 employees
“Keeps clear records”
Pros
PayPal gives me an extra sense of security whenever I pay for something which is probably the part I appreciate most. Sending money and making credit card payments is very simple and there is no cost to use it so it offers a lot of value. I also like that it is very easy to go back and review past invoices or payments whenever I need to check them.
Cons
Transactions can take extra time to fully process through my bank. There is usually some delay which can be frustrating.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Mallory A.
Marketing and Advertising, 1-10 employees
“impressive invoicing feature”
Pros
This product is something I rely on for all kinds of payments. The extra protection when buying items gives me peace of mind and the platform is simple to navigate. The invoicing feature is also really useful, simple and worth the cost.
Cons
Since it is so widely used it gets targeted by phishing scams pretty often. On top of that, payouts can be a bit slow at times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Olivier A.
Professional Training & Coaching, 1-10 employees
“Secure payments I trust”
Pros
Getting into the app is very simple and using it feels even better because of the added security for my payments.
Cons
I can't think of any downside to using it for my payments because it really gives me peace of mind.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alyssa R.
Machinery, 500+ employees
“Paypal makes payments simple”
Pros
It is very uncomplicated. All it usually takes is a phone number or email address to send money to someone, whether it's for personal use or business. Sending international payments is also much more convenient than it used to be even if that convenience comes at a cost.
Cons
The currency conversion fees for overseas transfers are often quite high and can really add up financially. Because of that, I usually look for another payment option when I have the chance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Arts and Crafts, 1-10 employees
“fast payments”
Pros
Sending and receiving money with it is quick and convenient. It feels secure to use and it's accepted almost everywhere for online shopping and business payments which makes it very reliable.
Cons
The fees can get pretty expensive especially for business-related transactions and the occasional account hold can be really frustrating.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Swagat G.
Mental Health Care, 101-500 employees
“Positive experience of 5 years”
Pros
For the last 5 years I've been using it to receive payments from my international clients and it has consistently worked well for me. Transfers are quick, the support team is really helpful and setting up an account was simple. Credit to PayPal and the team for putting together such a reliable solution.
Cons
If I had to point out one downside, it would be the currency conversion rates. They're not terrible but there's definitely room for improvement. Even with that, it still performs better than a lot of other options out there.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Belle N.
Mental Health Care, 51-100 employees
“comfortable way of receiving money”
Pros
One thing that keeps me using it is how secure it feels. I'm comfortable both receiving money and sending payments to other people. It's especially useful when you're exchanging goods since it helps make sure you stay protected.
Cons
Fees are a little high. Still I understand that's probably the cost that comes with having that level of security.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Mohammed M.
Construction, 11-50 employees
“Secure transfers to family”
Pros
Sending money to friends and family has been hassle-free and the platform feels very secure when completing transactions.
Cons
The exchange rate for international transfers is lower compared to other apps and there are also extra fees charged to complete the transactions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Heidi K.
Health, Wellness and Fitness, 11-50 employees
“strong buyer protection”
Pros
It feels secure and dependable for handling payments, transfers usually go through quickly and the invoicing tools are simple to use. The refund process is also a plus because the buyer protection is quite strong.
Cons
Downside is the fees can be high and support often feels slow or too automated. Account limitations are not always clearly explained, customization options are fairly limited and dispute handling can sometimes seem one-sided.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
Nicholas B.
Individual & Family Services, 1-10 employees
“excellent user experience”
Pros
Payment processing has been incredibly simple. The user experience is well above average and integrating a range of unique payment methods is simple.
Cons
There really have not been any major issues during our consistent use. Quite often, PayPal successfully processes payments when other systems do not.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brian A.
Computer Software, 500+ employees
“Simple to move money around”
Pros
PayPal makes it simple to move money to and from any bank account. It is also a convenient and simple way to pay.
Cons
Nothing to complain about. It makes it simple to transfer money to and from any bank account and it is also a convenient way to make payments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ricardo C.
Information Technology and Services, 1-10 employees
“ideal for eBay transactions”
Pros
It works well for processing eBay transactions and sending money to friends. It also feels safer to use during checkout on websites that seem a little questionable since it is better than entering your card number directly on those sites.
Cons
My biggest frustration is the seller fees they charge when receiving payments. On top of that, when a refund is issued, they still keep the transaction fees.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Lance C.
Oil & Energy, 51-100 employees
“Uncomplicated login”
Pros
Managing payments is simple and setting up autopay only takes a moment. It's also really convenient since remembering my PayPal login is much easier than keeping track of credit card details.
Cons
Some major retailers still don't support it so I have to keep a backup payment method available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10