PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AG

Ashley G.

Automotive, 500+ employees

5.0
October 2022

An established company

Pros

Being a more established company, it makes me feel secure whenever I send money through the website.

Cons

It's not quite as user-friendly as Venmo and it also lacks that same community vibe you get from Venmo's public feed.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

DT

Dayna T.

Marketing and Advertising, 1-10 employees

5.0
October 2022

Most popular digital payment platform

Pros

It has remained one of the most popular digital payment platforms for a reason. It's convenient, simple to use and has kept up well over the years with both personal and business needs. I really appreciate the pricing, how quickly I can send and receive money and the way it lets me create and manage invoices without any hassle.

Cons

You have to set up direct deposit before you can deposit checks. If a check is legitimate and that can be verified, regular users shouldn't have to deal with that extra inconvenience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ÁI

Ángela I.

Retail, 1-10 employees

5.0
October 2022

Not complicated

Pros

Its quite easy to operate and convenient. It never seems complex or complicated to handle.

Cons

The process for transferring the funds could be better.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FA

Facundo A.

Architecture & Planning, 500+ employees

5.0
October 2022

A world-class platform

Pros

It feels like a world-class platform that lets you handle transactions with real comfort and confidence in countries where it is widely used and accepted. It also makes it possible to pay for countless stores, products and services in a fast and agile way.

Cons

When it does not operate in certain regions, your money can end up stuck there with very limited options. That tends to happen in many countries where its use is still not well regulated.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

BC

Bernardo C.

Entertainment, 11-50 employees

5.0
October 2022

Works anywhere without issues

Pros

Being able to use it anywhere without running into problems with devices or anything similar is a big plus.

Cons

I honestly don't have any complaints because it truly delivers on its usage policy.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HG

hans g.

Retail, 1-10 employees

5.0
October 2022

Lets me shop at different stores

Pros

You can shop at different stores around the world without having to use a credit card.

Cons

They should partner with more financial institutions so adding balance is easier. Still, it feels simple to use since you can send and receive money just by searching for the other person's email address.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Marketing and Advertising, 500+ employees

4.0
October 2022

Convenient shopping across borders

Pros

One of the best things about PayPal is how convenient it is for buying from websites that don't operate in your country.

Cons

it can be hard to withdraw amounts under $20 and the platform also has occasional glitches when making online payments.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

Food & Beverages, 500+ employees

5.0
October 2022

features i enjoy

Pros

Overall, I really enjoy using it for the few features I actually rely on. I've changed banks since I first started using it and I also don't send money as often as I used to. Even so, it has still been a service I've enjoyed using although I'm a bit uneasy about having all my information stored in one place that could potentially be targeted by hackers.

Cons

customer support doesn't respond as quickly as some competing services do.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Computer Networking, 500+ employees

5.0
October 2022

Quick implementation

Pros

The implementation process is really simple and access is available almost right away. The setup process is fast which makes it convenient to begin using without any hassle.

Cons

I'd still like to see the ability to make transfers to the account directly from a bank account we've already linked to it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SW

Shellie W.

Accounting, 11-50 employees

5.0
October 2022

saves time and money

Pros

Love being able to send payment requests when invoicing customers. It's really convenient that the invoice appears directly in their account if they use PayPal and if they don't, they still get the details by email, can open the invoice and pay from there. That ends up saving everyone time and money.

Cons

Support can sometimes take a while to respond when I reach out through the app or online. That said, calling them is still an option if I need help sooner.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

MQ

Micaela Q.

Program Development, 1-10 employees

4.0
October 2022

Recommended for everyone

Pros

It's a very simple app to use and I highly recommend it.

Cons

I can't send money by CBU which makes things more complicated.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

BK

Breanne K.

Food & Beverages, 11-50 employees

5.0
October 2022

my choice

Pros

I've been using this for quite a while now and it's something I've kept coming back to and continued using.

Cons

The only issue I've run into is that it still won't let me verify my account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SM

Stephanie M.

Photography, 1-10 employees

5.0
October 2022

can create fundraisers

Pros

It's really helpful being able to send money to family and friends and I also appreciate that I can create fundraisers on it.

Cons

At this point, I haven't come across anything about it that I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BH

Brandy H.

Retail, 1-10 employees

3.0
October 2022

support needs work

Pros

Accepting payments with it is simple and it doesn't take up much time at all.

Cons

Customer support could definitely use better training when it comes to handling common issues. For example, if there's a discrepancy, you shouldn't end up losing money just because they're correcting a problem caused by their own software.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

A

Anonymous

Information Technology and Services, 1-10 employees

5.0
October 2022

so easy to figure out

Pros

Using this software feels incredibly simple even a kid could figure it out without any trouble.

Cons

I honestly havent run into any downsides with the software. Its very user-friendly and theres a reason so many companies seem to be trying to imitate how it works.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TH

tammo h.

Animation, 500+ employees

5.0
October 2022

Has a distinctive look

Pros

The thing I really can't do without is the fast and secure payment process. Fast because with just one click I can finish a purchase or send money. Secure because since it's part of online transactions, it keeps my money protected until I actually receive the item. Another thing I enjoy is the app's distinctive look. I really like the design especially the attractive blue style and the app opens very quickly as well. A few years ago, if someone had asked whether I could trust an electronic wallet, my answer would have been no. Back then, I didn't trust digital banking at all but my experience with it completely changed that opinion.

Cons

There is, however, one downside to this app and that is the high fees for someone like me who works as a freelancer. For example, transfers from one person to another end up being quite expensive for me. I really hope they come up with a solution to this issue.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

GV

Gerardo V.

Plastics, 500+ employees

5.0
October 2022

good app

Pros

Really good app because you can receive payments through it.

Cons

Nothing so far, everything has been working very well for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FA

Fabio A.

Capital Markets, 1-10 employees

5.0
October 2022

efficient process

Pros

Transfers to my bank account are very convenient and happen with a lot of speed which makes the whole process feel agile and efficient.

Cons

The only thing that could be better is the account activation process since it would be nicer if it were completed more quickly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GM

Gethsun M.

Consumer Services, 1-10 employees

4.0
October 2022

most trusted online payment processor

Pros

Whether you love it or hate it, PayPal remains one of the most trusted and widely accepted online payment processors out there. It makes doing business with complete strangers feel much safer because of the level of mediated trust it provides. It works well for both small and large-volume merchants and it also fits solo entrepreneurs nicely thanks to its flat-rate pricing. On top of that, it comes with a free all-in-one payment system.

Cons

That flat-rate pricing can also take a noticeable bite out of revenue especially for merchants with lower sales volume. Customer support is another weak point. For a company as big as PayPal, the service feels surprisingly poor. Most of the time, you just get sent in circles through FAQs and if you are lucky, they tell you to call support back later.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

A

Anonymous

Mechanical or Industrial Engineering, 500+ employees

5.0
October 2022

single solution to manage all payments

Pros

It lets me connect several debit cards and works as a single place to manage payments. Credits and charges are processed very quickly.

Cons

Every now and then a payment gets declined but if I try again it usually goes through. There are also frequent identity verification requests although that can be seen as a positive for security.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9