Ashley G.
Automotive, 500+ employees
“An established company”
Pros
Being a more established company, it makes me feel secure whenever I send money through the website.
Cons
It's not quite as user-friendly as Venmo and it also lacks that same community vibe you get from Venmo's public feed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Dayna T.
Marketing and Advertising, 1-10 employees
“Most popular digital payment platform”
Pros
It has remained one of the most popular digital payment platforms for a reason. It's convenient, simple to use and has kept up well over the years with both personal and business needs. I really appreciate the pricing, how quickly I can send and receive money and the way it lets me create and manage invoices without any hassle.
Cons
You have to set up direct deposit before you can deposit checks. If a check is legitimate and that can be verified, regular users shouldn't have to deal with that extra inconvenience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ángela I.
Retail, 1-10 employees
“Not complicated”
Pros
Its quite easy to operate and convenient. It never seems complex or complicated to handle.
Cons
The process for transferring the funds could be better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Facundo A.
Architecture & Planning, 500+ employees
“A world-class platform”
Pros
It feels like a world-class platform that lets you handle transactions with real comfort and confidence in countries where it is widely used and accepted. It also makes it possible to pay for countless stores, products and services in a fast and agile way.
Cons
When it does not operate in certain regions, your money can end up stuck there with very limited options. That tends to happen in many countries where its use is still not well regulated.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Bernardo C.
Entertainment, 11-50 employees
“Works anywhere without issues”
Pros
Being able to use it anywhere without running into problems with devices or anything similar is a big plus.
Cons
I honestly don't have any complaints because it truly delivers on its usage policy.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
hans g.
Retail, 1-10 employees
“Lets me shop at different stores”
Pros
You can shop at different stores around the world without having to use a credit card.
Cons
They should partner with more financial institutions so adding balance is easier. Still, it feels simple to use since you can send and receive money just by searching for the other person's email address.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Marketing and Advertising, 500+ employees
“Convenient shopping across borders”
Pros
One of the best things about PayPal is how convenient it is for buying from websites that don't operate in your country.
Cons
it can be hard to withdraw amounts under $20 and the platform also has occasional glitches when making online payments.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Anonymous
Food & Beverages, 500+ employees
“features i enjoy”
Pros
Overall, I really enjoy using it for the few features I actually rely on. I've changed banks since I first started using it and I also don't send money as often as I used to. Even so, it has still been a service I've enjoyed using although I'm a bit uneasy about having all my information stored in one place that could potentially be targeted by hackers.
Cons
customer support doesn't respond as quickly as some competing services do.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Computer Networking, 500+ employees
“Quick implementation”
Pros
The implementation process is really simple and access is available almost right away. The setup process is fast which makes it convenient to begin using without any hassle.
Cons
I'd still like to see the ability to make transfers to the account directly from a bank account we've already linked to it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Shellie W.
Accounting, 11-50 employees
“saves time and money”
Pros
Love being able to send payment requests when invoicing customers. It's really convenient that the invoice appears directly in their account if they use PayPal and if they don't, they still get the details by email, can open the invoice and pay from there. That ends up saving everyone time and money.
Cons
Support can sometimes take a while to respond when I reach out through the app or online. That said, calling them is still an option if I need help sooner.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Micaela Q.
Program Development, 1-10 employees
“Recommended for everyone”
Pros
It's a very simple app to use and I highly recommend it.
Cons
I can't send money by CBU which makes things more complicated.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Breanne K.
Food & Beverages, 11-50 employees
“my choice”
Pros
I've been using this for quite a while now and it's something I've kept coming back to and continued using.
Cons
The only issue I've run into is that it still won't let me verify my account.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephanie M.
Photography, 1-10 employees
“can create fundraisers”
Pros
It's really helpful being able to send money to family and friends and I also appreciate that I can create fundraisers on it.
Cons
At this point, I haven't come across anything about it that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brandy H.
Retail, 1-10 employees
“support needs work”
Pros
Accepting payments with it is simple and it doesn't take up much time at all.
Cons
Customer support could definitely use better training when it comes to handling common issues. For example, if there's a discrepancy, you shouldn't end up losing money just because they're correcting a problem caused by their own software.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Anonymous
Information Technology and Services, 1-10 employees
“so easy to figure out”
Pros
Using this software feels incredibly simple even a kid could figure it out without any trouble.
Cons
I honestly havent run into any downsides with the software. Its very user-friendly and theres a reason so many companies seem to be trying to imitate how it works.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
tammo h.
Animation, 500+ employees
“Has a distinctive look”
Pros
The thing I really can't do without is the fast and secure payment process. Fast because with just one click I can finish a purchase or send money. Secure because since it's part of online transactions, it keeps my money protected until I actually receive the item. Another thing I enjoy is the app's distinctive look. I really like the design especially the attractive blue style and the app opens very quickly as well. A few years ago, if someone had asked whether I could trust an electronic wallet, my answer would have been no. Back then, I didn't trust digital banking at all but my experience with it completely changed that opinion.
Cons
There is, however, one downside to this app and that is the high fees for someone like me who works as a freelancer. For example, transfers from one person to another end up being quite expensive for me. I really hope they come up with a solution to this issue.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Gerardo V.
Plastics, 500+ employees
“good app”
Pros
Really good app because you can receive payments through it.
Cons
Nothing so far, everything has been working very well for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Fabio A.
Capital Markets, 1-10 employees
“efficient process”
Pros
Transfers to my bank account are very convenient and happen with a lot of speed which makes the whole process feel agile and efficient.
Cons
The only thing that could be better is the account activation process since it would be nicer if it were completed more quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gethsun M.
Consumer Services, 1-10 employees
“most trusted online payment processor”
Pros
Whether you love it or hate it, PayPal remains one of the most trusted and widely accepted online payment processors out there. It makes doing business with complete strangers feel much safer because of the level of mediated trust it provides. It works well for both small and large-volume merchants and it also fits solo entrepreneurs nicely thanks to its flat-rate pricing. On top of that, it comes with a free all-in-one payment system.
Cons
That flat-rate pricing can also take a noticeable bite out of revenue especially for merchants with lower sales volume. Customer support is another weak point. For a company as big as PayPal, the service feels surprisingly poor. Most of the time, you just get sent in circles through FAQs and if you are lucky, they tell you to call support back later.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Anonymous
Mechanical or Industrial Engineering, 500+ employees
“single solution to manage all payments”
Pros
It lets me connect several debit cards and works as a single place to manage payments. Credits and charges are processed very quickly.
Cons
Every now and then a payment gets declined but if I try again it usually goes through. There are also frequent identity verification requests although that can be seen as a positive for security.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9