Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

CM

cody m.

Computer Hardware, 51-100 employees

5.0
April 2026

Monthly installments really help

Pros

Having the option to split purchases into monthly installments when I do not have the full amount upfront has been a huge help.

Cons

I have not run into any real issues with it. If I had to name any downside, it would just be that now I have more monthly payments to keep up with.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AO

Aidan O.

Entertainment, 1-10 employees

5.0
April 2026

useful payment links

Pros

Sending payment links, invoices and collecting payments is very simple with this platform. It hardly ever runs into bugs, glitches or other issues and everything I need is usually quick to access. The data is also laid out clearly so it's simple to find and use whenever needed.

Cons

Every now and then it can load a bit slowly but outside of that, it's been excellent. The fees also feel a little high at times compared with some other platforms though not enough to cause any major problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

AM

Alice M.

Internet, 1-10 employees

5.0
April 2026

Offers several credit options

Pros

Using my PayPal account has been a really positive experience. I can quickly remove someone's access to my account, they provide protection for purchases and yes, I've actually received refunds with PayPal's help. They also offer better interest on savings, let you choose which credit card to use or whether to pay with cash and they give you several credit options, including interest-free ones.

Cons

Some settings are a bit hard to find. I had to hunt around to figure out how to change the automatic savings amount and the saving frequency options were a little confusing. I was able to sort it out eventually though.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

AH

Anne H.

Insurance, 11-50 employees

5.0
April 2026

Solid value for price

Pros

Pretty cool that it has been simple to use and offers solid value for the price. It's a convenient way to handle ecommerce transactions, pay vendors and receive payments from customers.

Cons

As with most apps it takes a bit of time to get familiar with all the features but it doesn't take long to learn your way around.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CL

Chatham L.

Health, Wellness and Fitness, 11-50 employees

2.0
April 2026

outdated and hard to use

Pros

It gave me a fast way to get money from online purchases whether as extra bonuses on certain deals or as a convenient option for redeeming coupons.

Cons

Almost everything else has been a problem. Barely any places seem to accept it, my login details somehow vanished one day and now I can't get to the money that was sitting there. On top of that, the whole thing feels very outdated.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

4

TW

Taylor W.

Professional Training & Coaching, 1-10 employees

4.0
April 2026

Keeps clear records

Pros

PayPal gives me an extra sense of security whenever I pay for something which is probably the part I appreciate most. Sending money and making credit card payments is very simple and there is no cost to use it so it offers a lot of value. I also like that it is very easy to go back and review past invoices or payments whenever I need to check them.

Cons

Transactions can take extra time to fully process through my bank. There is usually some delay which can be frustrating.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

MA

Mallory A.

Marketing and Advertising, 1-10 employees

5.0
April 2026

impressive invoicing feature

Pros

This product is something I rely on for all kinds of payments. The extra protection when buying items gives me peace of mind and the platform is simple to navigate. The invoicing feature is also really useful, simple and worth the cost.

Cons

Since it is so widely used it gets targeted by phishing scams pretty often. On top of that, payouts can be a bit slow at times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

OA

Olivier A.

Professional Training & Coaching, 1-10 employees

5.0
April 2026

Secure payments I trust

Pros

Getting into the app is very simple and using it feels even better because of the added security for my payments.

Cons

I can't think of any downside to using it for my payments because it really gives me peace of mind.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AR

Alyssa R.

Machinery, 500+ employees

5.0
April 2026

Paypal makes payments simple

Pros

It is very uncomplicated. All it usually takes is a phone number or email address to send money to someone, whether it's for personal use or business. Sending international payments is also much more convenient than it used to be even if that convenience comes at a cost.

Cons

The currency conversion fees for overseas transfers are often quite high and can really add up financially. Because of that, I usually look for another payment option when I have the chance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Arts and Crafts, 1-10 employees

5.0
April 2026

fast payments

Pros

Sending and receiving money with it is quick and convenient. It feels secure to use and it's accepted almost everywhere for online shopping and business payments which makes it very reliable.

Cons

The fees can get pretty expensive especially for business-related transactions and the occasional account hold can be really frustrating.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

SG

Swagat G.

Mental Health Care, 101-500 employees

5.0
April 2026

Positive experience of 5 years

Pros

For the last 5 years I've been using it to receive payments from my international clients and it has consistently worked well for me. Transfers are quick, the support team is really helpful and setting up an account was simple. Credit to PayPal and the team for putting together such a reliable solution.

Cons

If I had to point out one downside, it would be the currency conversion rates. They're not terrible but there's definitely room for improvement. Even with that, it still performs better than a lot of other options out there.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BN

Belle N.

Mental Health Care, 51-100 employees

5.0
April 2026

comfortable way of receiving money

Pros

One thing that keeps me using it is how secure it feels. I'm comfortable both receiving money and sending payments to other people. It's especially useful when you're exchanging goods since it helps make sure you stay protected.

Cons

Fees are a little high. Still I understand that's probably the cost that comes with having that level of security.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MM

Mohammed M.

Construction, 11-50 employees

5.0
April 2026

Secure transfers to family

Pros

Sending money to friends and family has been hassle-free and the platform feels very secure when completing transactions.

Cons

The exchange rate for international transfers is lower compared to other apps and there are also extra fees charged to complete the transactions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HK

Heidi K.

Health, Wellness and Fitness, 11-50 employees

4.0
April 2026

strong buyer protection

Pros

It feels secure and dependable for handling payments, transfers usually go through quickly and the invoicing tools are simple to use. The refund process is also a plus because the buyer protection is quite strong.

Cons

Downside is the fees can be high and support often feels slow or too automated. Account limitations are not always clearly explained, customization options are fairly limited and dispute handling can sometimes seem one-sided.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

7

NB

Nicholas B.

Individual & Family Services, 1-10 employees

5.0
April 2026

excellent user experience

Pros

Payment processing has been incredibly simple. The user experience is well above average and integrating a range of unique payment methods is simple.

Cons

There really have not been any major issues during our consistent use. Quite often, PayPal successfully processes payments when other systems do not.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BA

Brian A.

Computer Software, 500+ employees

5.0
April 2026

Simple to move money around

Pros

PayPal makes it simple to move money to and from any bank account. It is also a convenient and simple way to pay.

Cons

Nothing to complain about. It makes it simple to transfer money to and from any bank account and it is also a convenient way to make payments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RC

Ricardo C.

Information Technology and Services, 1-10 employees

3.0
April 2026

ideal for eBay transactions

Pros

It works well for processing eBay transactions and sending money to friends. It also feels safer to use during checkout on websites that seem a little questionable since it is better than entering your card number directly on those sites.

Cons

My biggest frustration is the seller fees they charge when receiving payments. On top of that, when a refund is issued, they still keep the transaction fees.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

LC

Lance C.

Oil & Energy, 51-100 employees

5.0
April 2026

Uncomplicated login

Pros

Managing payments is simple and setting up autopay only takes a moment. It's also really convenient since remembering my PayPal login is much easier than keeping track of credit card details.

Cons

Some major retailers still don't support it so I have to keep a backup payment method available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JH

Jamie H.

Oil & Energy, 51-100 employees

5.0
April 2026

simple setup on retail sites

Pros

It is simple to get running on many retail websites. When I sell items, the money usually appears in my account pretty quickly.

Cons

I havent faced any issues yet. The fees feel fairly low especially considering how reliably the service works.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AP

Ari P.

Higher Education, 51-100 employees

5.0
April 2026

Well-organized interface

Pros

Using it feels very simple, with a clear and concise interface that makes everything simple to follow. I also appreciate how well it communicates any potential monthly updates to users.

Cons

Customer service could be better when it comes to refunding certain purchases since the refund process is often not very simple.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10