Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

SP

Sonu P.

Consumer Goods, 51-100 employees

4.0
May 2026

Widely accepted

Pros

It was easy to get started with even without much technical know-how. It's accepted in a lot of places which makes it especially useful for international transactions. Sending and receiving money usually happens fast and the buyer protection adds peace of mind when shopping online. The mobile app is practical too since it makes it simple to keep an eye on transactions while away from a computer.

Cons

Fees can add up quickly particularly for international transfers or when using it for business. There are also times when payments get put on hold for a while which is frustrating if you need the money right away. On top of that, customer support isn't always quick to get back to you depending on the situation.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

SK

Sheniga K.

Education Management, 500+ employees

3.0
May 2026

convenient payments and invoicing

Pros

Since it is accepted in so many places it is really convenient for both personal use and business payments. Transactions usually go through efficiently and features like invoicing, transaction tracking and buyer and seller protection add a lot of value. It is especially useful for handling international payments without having to deal with complicated banking procedures.

Cons

The fees can feel fairly expensive particularly if you use it often or send and receive international payments. There are also times when account limitations or verification reviews interrupt transactions and force you to go through extra steps before everything is resolved. On top of that, the interface can seem a bit disconnected between different sections and features.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

7

MG

Mailen G.

Financial Services, 1-10 employees

5.0
May 2026

Userfriendly software

Pros

Sending and receiving money across different countries is the part I appreciate most. The platform is very user-friendly and works well for both personal use and business transactions. Checkout is quick and it connects without much trouble to online stores and invoicing tools. Another big plus is the added sense of security since payments are protected and there is the option to open disputes when something goes wrong.

Cons

Transaction fees can get quite high especially for international payments or currency conversions. There are also times when account limitations or fund holds happen and that can be really frustrating when the reasons are not clearly explained. On top of that, customer support is sometimes slow and hard to reach when the issue is urgent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

KP

Konstantin P.

Construction, 1-10 employees

4.0
May 2026

useful CRM integrations

Pros

Collecting and sending payments is very simple with this. Getting it set up on both my phone and computer was easy and it also works with many other CRM systems through integrations.

Cons

The statement paperwork is very difficult to use. I have to download each individual statement just to review it and there is no search option which makes the process frustrating.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

KM

Kyle M.

Consumer Services, 1-10 employees

4.0
May 2026

Paypal works almost everywhere

Pros

It is accepted in so many places and a lot of people I know already use it which makes peer-to-peer payments really convenient.

Cons

I got an invoice for a product I didn't recognize and even though I called right away to have it removed, it was later confirmed to be a scam.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

EB

El-Hadj B.

Consumer Services, 11-50 employees

5.0
May 2026

fantastic Venmo integration

Pros

Using it has been really simple and the new Venmo integration has been a big plus. Being able to send invoices is something I really appreciate too.

Cons

Some transactions can still take a while to get approved. I'm hoping that now that my identity is verified, I won't run into those delays anymore.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ANJ

Aja Nurse J.

Consumer Services, 1-10 employees

5.0
May 2026

Fast international transfers

Pros

I can usually move the money to my Canadian bank account within a few business days. Pay in 4 has also helped make online purchases a lot more manageable.

Cons

Features such as Pay in 4 or Split the Bill do not work with every merchant even if PayPal appears as a checkout option. International transfers can also still take a few business days before the funds are fully settled in my bank account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JP

Johnny P.

Health, Wellness and Fitness, 1-10 employees

5.0
May 2026

efficient performance

Pros

I rely on it for monthly billing for running my side business and offering future predictions and it has been very dependable. Payments go through efficiently and I really haven't had any problems with them.

Cons

Honestly there hasn't been anything to complain about in the last few years. Back around 2020 I did have a chargeback case that PayPal settled against me which I felt was unfair but since then I've had a few others that were resolved in my favor.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MM

Marco M.

Insurance, 51-100 employees

5.0
May 2026

Would recommend it

Pros

This has been a really solid experience. The service is simple to use and it gives me a strong sense of security whenever I pay for products or services. It also speeds things up for us since both returning and first-time customers can pay through their PayPal accounts at checkout which makes delivering our services much quicker.

Cons

There is not much for me to complain about because it does exactly what I need it to do. I have even recommended it and helped friends and family get started with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HP

Heather P.

Cosmetics, 1-10 employees

4.0
May 2026

well-known platform

Pros

PayPal is a well-known platform and feels like a secure way to send and receive money. I have been using it for years and have run into very few problems overall. One thing I always pay attention to is anything suspicious like a strange email and I make sure not to click email links. Instead, I go straight to the PayPal app or website to sign in and check things myself. When I have had issues with purchases not arriving, PayPal has been helpful in handling disputes.

Cons

The biggest inconvenience I have had with it has been trying to update my name so it matches my current legal name. The documents they require are difficult for me to obtain right now. Aside from that, I really do love using PayPal.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Arts and Crafts, 1-10 employees

4.0
May 2026

amazing payment tracking

Pros

Being able to use my email for payments is really convenient and I also appreciate that it keeps a record of how much I've sent to one person compared with someone else.

Cons

Something that bothers me is how it can take several days to move money from other accounts and then they charge extra if you want the transfer to happen faster. Since you're already using the platform, that really feels like it should be included for free.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Education Management, 101-500 employees

5.0
May 2026

Well-structured interface

Pros

Managing expenses with this app feels very simple and the interface is really well designed. Since it's free, it offers excellent value too. Support is impressively quick especially with the chatbot handling most questions right away. Another big plus is invoicing because you can create invoices directly in the app. On top of that, I've barely run into any bugs or problems.

Cons

Most of the time I still end up using my banking app because it's more direct and payments don't have the same delay. Because of that, a banking app feels a bit simpler to use overall.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SM

Sherry M.

Leisure, Travel & Tourism, 11-50 employees

5.0
May 2026

Paypal always has my back

Pros

After using it for years, I really appreciate how simple it makes online purchases. On top of that, it does a good job of standing behind the customer whenever something goes wrong.

Cons

I do not have any real complaints. The only issue that comes to mind is that when I had a dispute, it was a little difficult at first to figure out where to submit the information.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KG

Krista G.

Construction, 11-50 employees

5.0
May 2026

simple to integrate

Pros

It feels very user friendly, is simple to integrate and makes direct payments accessible to just about everyone. I also really appreciate the dispute resolution process and how customer-friendly it is.

Cons

Wish it offered a direct way to move funds from PayPal straight to Venmo. Since both platforms are owned by the same company, being able to transfer balances between them would be really helpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RK

Rami K.

Retail, 1-10 employees

4.0
May 2026

Cooperative support team

Pros

Using it has been simple from the start and the support team has been very helpful whenever needed. It offers solid value for the money and features like invoicing, reliability and security make it a dependable option. Even when bugs or issues come up, the overall experience still feels worthwhile.

Cons

There are no downsides to it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AK

Abhinandan K.

Banking, 11-50 employees

5.0
May 2026

trusted worldwide payments

Pros

Transfers arrive within the expected timeframe, getting paid from anywhere in the world feels secure and it's also accepted by a lot of people and businesses.

Cons

The account verification process takes far too long and it really needs to be faster and more convenient to match the way things are changing today.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AV

Annette V.

Executive Office, 1-10 employees

4.0
May 2026

easy to figure out

Pros

Found it user-friendly and it does not take much effort to figure out how everything works. Another big plus is that most people already use it to pay and receive money which makes it very convenient.

Cons

Getting a refund or disputing an incorrect charge can be pretty frustrating. The process tends to take quite a while so refunds are not usually handled as quickly as I would like.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

KS

Karen S.

Consumer Services, 11-50 employees

4.0
May 2026

great for online payments

Pros

Paying other people directly and sending or receiving money online is really simple with this app.

Cons

The part I don't care for is how much they charge to transfer my money into my account and there's also a fee when sending money.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

CK

Christina K.

Child Day Care Services, 51-100 employees

5.0
May 2026

Tracks expenses

Pros

It has been amazing for making quick, efficient transactions. I can also keep track of expenses and handle invoices while feeling confident about the security.

Cons

It seems to need updates especially when it happens right as I'm trying to send a payment. Aside from that, it's still a really solid app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SG

Sarah G.

Insurance, 101-500 employees

5.0
May 2026

works well for online payments

Pros

I use it both for some business payments and for faster transactions. It's especially useful for digital activities and online purchases.

Cons

Transaction fees can be high on certain international operations. Customer support can also take a while to handle some disputes or account verification issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10