Sonu P.
Consumer Goods, 51-100 employees
“Widely accepted”
Pros
It was easy to get started with even without much technical know-how. It's accepted in a lot of places which makes it especially useful for international transactions. Sending and receiving money usually happens fast and the buyer protection adds peace of mind when shopping online. The mobile app is practical too since it makes it simple to keep an eye on transactions while away from a computer.
Cons
Fees can add up quickly particularly for international transfers or when using it for business. There are also times when payments get put on hold for a while which is frustrating if you need the money right away. On top of that, customer support isn't always quick to get back to you depending on the situation.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sheniga K.
Education Management, 500+ employees
“convenient payments and invoicing”
Pros
Since it is accepted in so many places it is really convenient for both personal use and business payments. Transactions usually go through efficiently and features like invoicing, transaction tracking and buyer and seller protection add a lot of value. It is especially useful for handling international payments without having to deal with complicated banking procedures.
Cons
The fees can feel fairly expensive particularly if you use it often or send and receive international payments. There are also times when account limitations or verification reviews interrupt transactions and force you to go through extra steps before everything is resolved. On top of that, the interface can seem a bit disconnected between different sections and features.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
7
Mailen G.
Financial Services, 1-10 employees
“Userfriendly software”
Pros
Sending and receiving money across different countries is the part I appreciate most. The platform is very user-friendly and works well for both personal use and business transactions. Checkout is quick and it connects without much trouble to online stores and invoicing tools. Another big plus is the added sense of security since payments are protected and there is the option to open disputes when something goes wrong.
Cons
Transaction fees can get quite high especially for international payments or currency conversions. There are also times when account limitations or fund holds happen and that can be really frustrating when the reasons are not clearly explained. On top of that, customer support is sometimes slow and hard to reach when the issue is urgent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Konstantin P.
Construction, 1-10 employees
“useful CRM integrations”
Pros
Collecting and sending payments is very simple with this. Getting it set up on both my phone and computer was easy and it also works with many other CRM systems through integrations.
Cons
The statement paperwork is very difficult to use. I have to download each individual statement just to review it and there is no search option which makes the process frustrating.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kyle M.
Consumer Services, 1-10 employees
“Paypal works almost everywhere”
Pros
It is accepted in so many places and a lot of people I know already use it which makes peer-to-peer payments really convenient.
Cons
I got an invoice for a product I didn't recognize and even though I called right away to have it removed, it was later confirmed to be a scam.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
El-Hadj B.
Consumer Services, 11-50 employees
“fantastic Venmo integration”
Pros
Using it has been really simple and the new Venmo integration has been a big plus. Being able to send invoices is something I really appreciate too.
Cons
Some transactions can still take a while to get approved. I'm hoping that now that my identity is verified, I won't run into those delays anymore.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Aja Nurse J.
Consumer Services, 1-10 employees
“Fast international transfers”
Pros
I can usually move the money to my Canadian bank account within a few business days. Pay in 4 has also helped make online purchases a lot more manageable.
Cons
Features such as Pay in 4 or Split the Bill do not work with every merchant even if PayPal appears as a checkout option. International transfers can also still take a few business days before the funds are fully settled in my bank account.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Johnny P.
Health, Wellness and Fitness, 1-10 employees
“efficient performance”
Pros
I rely on it for monthly billing for running my side business and offering future predictions and it has been very dependable. Payments go through efficiently and I really haven't had any problems with them.
Cons
Honestly there hasn't been anything to complain about in the last few years. Back around 2020 I did have a chargeback case that PayPal settled against me which I felt was unfair but since then I've had a few others that were resolved in my favor.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marco M.
Insurance, 51-100 employees
“Would recommend it”
Pros
This has been a really solid experience. The service is simple to use and it gives me a strong sense of security whenever I pay for products or services. It also speeds things up for us since both returning and first-time customers can pay through their PayPal accounts at checkout which makes delivering our services much quicker.
Cons
There is not much for me to complain about because it does exactly what I need it to do. I have even recommended it and helped friends and family get started with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Heather P.
Cosmetics, 1-10 employees
“well-known platform”
Pros
PayPal is a well-known platform and feels like a secure way to send and receive money. I have been using it for years and have run into very few problems overall. One thing I always pay attention to is anything suspicious like a strange email and I make sure not to click email links. Instead, I go straight to the PayPal app or website to sign in and check things myself. When I have had issues with purchases not arriving, PayPal has been helpful in handling disputes.
Cons
The biggest inconvenience I have had with it has been trying to update my name so it matches my current legal name. The documents they require are difficult for me to obtain right now. Aside from that, I really do love using PayPal.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Arts and Crafts, 1-10 employees
“amazing payment tracking”
Pros
Being able to use my email for payments is really convenient and I also appreciate that it keeps a record of how much I've sent to one person compared with someone else.
Cons
Something that bothers me is how it can take several days to move money from other accounts and then they charge extra if you want the transfer to happen faster. Since you're already using the platform, that really feels like it should be included for free.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Education Management, 101-500 employees
“Well-structured interface”
Pros
Managing expenses with this app feels very simple and the interface is really well designed. Since it's free, it offers excellent value too. Support is impressively quick especially with the chatbot handling most questions right away. Another big plus is invoicing because you can create invoices directly in the app. On top of that, I've barely run into any bugs or problems.
Cons
Most of the time I still end up using my banking app because it's more direct and payments don't have the same delay. Because of that, a banking app feels a bit simpler to use overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sherry M.
Leisure, Travel & Tourism, 11-50 employees
“Paypal always has my back”
Pros
After using it for years, I really appreciate how simple it makes online purchases. On top of that, it does a good job of standing behind the customer whenever something goes wrong.
Cons
I do not have any real complaints. The only issue that comes to mind is that when I had a dispute, it was a little difficult at first to figure out where to submit the information.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Krista G.
Construction, 11-50 employees
“simple to integrate”
Pros
It feels very user friendly, is simple to integrate and makes direct payments accessible to just about everyone. I also really appreciate the dispute resolution process and how customer-friendly it is.
Cons
Wish it offered a direct way to move funds from PayPal straight to Venmo. Since both platforms are owned by the same company, being able to transfer balances between them would be really helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rami K.
Retail, 1-10 employees
“Cooperative support team”
Pros
Using it has been simple from the start and the support team has been very helpful whenever needed. It offers solid value for the money and features like invoicing, reliability and security make it a dependable option. Even when bugs or issues come up, the overall experience still feels worthwhile.
Cons
There are no downsides to it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Abhinandan K.
Banking, 11-50 employees
“trusted worldwide payments”
Pros
Transfers arrive within the expected timeframe, getting paid from anywhere in the world feels secure and it's also accepted by a lot of people and businesses.
Cons
The account verification process takes far too long and it really needs to be faster and more convenient to match the way things are changing today.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Annette V.
Executive Office, 1-10 employees
“easy to figure out”
Pros
Found it user-friendly and it does not take much effort to figure out how everything works. Another big plus is that most people already use it to pay and receive money which makes it very convenient.
Cons
Getting a refund or disputing an incorrect charge can be pretty frustrating. The process tends to take quite a while so refunds are not usually handled as quickly as I would like.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Karen S.
Consumer Services, 11-50 employees
“great for online payments”
Pros
Paying other people directly and sending or receiving money online is really simple with this app.
Cons
The part I don't care for is how much they charge to transfer my money into my account and there's also a fee when sending money.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Christina K.
Child Day Care Services, 51-100 employees
“Tracks expenses”
Pros
It has been amazing for making quick, efficient transactions. I can also keep track of expenses and handle invoices while feeling confident about the security.
Cons
It seems to need updates especially when it happens right as I'm trying to send a payment. Aside from that, it's still a really solid app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sarah G.
Insurance, 101-500 employees
“works well for online payments”
Pros
I use it both for some business payments and for faster transactions. It's especially useful for digital activities and online purchases.
Cons
Transaction fees can be high on certain international operations. Customer support can also take a while to handle some disputes or account verification issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10