Angeleah W.
Arts and Crafts, 1-10 employees
“Solid payment protection tools”
Pros
It offers a wide range of products that support payment relationships and help protect both the sender and the receiver which is something I really value.
Cons
Not being able to have separate personal and business accounts bothers me since everything is tied to the same social.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Marketing and Advertising, 1-10 employees
“makes payments convenient”
Pros
Using it to receive payments has been very convenient and transferring money to my bank account is simple. It usually only takes a few days for the funds to show up in my bank account.
Cons
The currency conversion fees are higher than with some other services which is a downside. Still, it remains a very convenient platform to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marsha L.
E-Learning, 11-50 employees
“accepted everywhere”
Pros
It has been really convenient for me and simple to manage. It's accepted by so many places which makes paying for things a lot more practical. I also feel confident that my payments are secure.
Cons
instant transfers sometimes come with a fee. Also, customer service can be hard to reach and getting quick support is something I really value.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patrick C.
Professional Training & Coaching, 1-10 employees
“Offers multiple payment options”
Pros
I appreciate how many payment options it offers. Having the full payment history available in one place is also really helpful.
Cons
Since there are so many payment platforms out there, this will not be everyone's first choice. Still, that only comes up once in a while.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicole M.
Veterinary, 1-10 employees
“Unmatched flexibility”
Pros
Having lots of ways to use it is a big plus. I can link it to my eBay account, shop without any hassle and the pay later option is really helpful too.
Cons
Transferring money to my bank account has caused issues. I also wish it offered more features when switching between different accounts.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Derrick H.
Warehousing, 11-50 employees
“easy to use”
Pros
Its so easy to use and I can move through the system without any trouble. Whenever I log in, I'm able to find everything I need without wasting time searching around.
Cons
Nothing to complain about. Both the app and the website are very simple to navigate and I haven't run into any problems at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul P.
Construction, 11-50 employees
“Useful app”
Pros
Using it has been really convenient and the mobile app works well. Being able to send money privately is a nice feature for privacy. It's also very simple to use.
Cons
There are a few too many steps when logging in. I'd rather have auto-login or not have to type my password every single time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Portia G.
Education Management, 1-10 employees
“I trust it”
Pros
It is the payment method I trust most because it feels secure and simple to use every time. It really gives me confidence whenever I need to make a payment.
Cons
A few parts are still a bit confusing to me especially the rewards and cashback programs. I have never really used those features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel C.
Hospital & Health Care, 51-100 employees
“awesome fraud protection features”
Pros
PayPal feels reliable when it comes to handling transactions and its fraud protection features make users feel a lot more secure and confident about using the platform.
Cons
The fees are something you have to keep in mind if you choose to use the service which is pretty normal for a payment or commerce platform. They are not surprising at all but they are still probably the part I like the least.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
DeLana M.
Construction, 1-10 employees
“Simplest platform out there”
Pros
It is the simplest payment platform I've used. It handles pretty much everything I need and also works like a secure online bank.
Cons
The rewards on their credit cards aren't the strongest and the APR is pretty high. That's really my only complaint. The perks could definitely be better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sheila K.
Construction, 11-50 employees
“Quick setup and fast access”
Pros
Getting started with it was really simple and I was able to access my money quickly and collect payments without any hassle.
Cons
I don't appreciate the transaction fees especially when using it for transaction-based collections. Customer service can also be frustrating at times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jessica L.
Consumer Goods, 1-10 employees
“peace of mind”
Pros
It's pretty simple to handle. I've also appreciated being able to send invoices to my customers and overall it gives me a sense of security.
Cons
One thing I've liked least is that I've dealt with fraudulent activity before and it wasn't something that could be resolved right away.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
César José R.
Computer Software, 11-50 employees
“Comprehensive solution”
Pros
Having one account that covers so much is where it really delivers, I can pay for services, send money to other people, accept client payments and connect it to e-commerce platforms without juggling different tools. The checkout process is quick and instantly recognizable to buyers around the world which helps remove a lot of hesitation during online purchases. For freelancers and small businesses, using a payment method with this level of global recognition creates immediate confidence with clients.
Cons
The fees can become expensive pretty fast especially when international transfers and currency conversion are involved. There are also times when accounts get frozen or payments are placed on hold and that can seriously interrupt businesses that depend on steady cash flow. Support is there when needed but dispute resolution can take longer than you would expect from a company this large.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katrina B.
Package/ Freight Delivery, 500+ employees
“Handy transfers and mobile deposits”
Pros
Being able to move money to other accounts and cash a check straight from my phone has been really convenient.
Cons
I'm not happy about the fee for loading money onto the card at stores. It used to be free at certain locations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Hospitality, 1-10 employees
“random declines are frustrating”
Pros
It still does exactly what it was originally built for really well, sending money to people. It's also very useful when you need to move funds from different accounts into one place which has come in handy for me more than once.
Cons
Using the debit card or relying on it like a bank account, has been a headache because transactions will randomly get declined at times which is incredibly embarrassing. It can also make transfers look like they're being blocked by another bank or financial institution, when PayPal is actually the one causing the problem. I had this happen with a mortgage payment once and I was absolutely furious. The other institution showed no sign that they had even tried to pull the money. On top of that, customer service is awful when these issues come up, it honestly feels like they only have someone there to pick up the phone, not to actually help.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Andrea E.
Design, 1-10 employees
“Payment hold caused delays”
Pros
I find the interface simple to understand. I've used it for both sending and receiving payments for quite a while and overall it has been a pretty manageable platform to work with.
Cons
There were a few problems along the way. At one point, I couldn't claim a payment because it asked me to submit documentation. I understand and even appreciate the extra security but the automated system kept rejecting the document I uploaded even though it matched the stated requirements. Also, getting connected to a real customer support person instead of AI was difficult which made the whole situation much more frustrating than it should have been. I eventually got the issue resolved in my favor but the delay had a significant impact on my finances during that time.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Misha S.
Computer Software, 11-50 employees
“Reliable payments every time”
Pros
This software has been consistently reliable for me and always works when I need it. It's a really solid option for sending and receiving money for payroll, expenses and other business-related fees.
Cons
I'd change the sending limit since it can be restrictive. I'd also like to see more expanded features tailored to small businesses.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Julianne Bastien J.
Retail, 1-10 employees
“keeps improving”
Pros
It has a very user-friendly interface. It's simple to move around, send and receive money and the credit card section is especially simple to use.
Cons
At first Paypal felt a bit buggy though it was never actually hard to figure out. They've really done a solid job improving and evolving the platform over time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Deepeshkumar G.
Information Technology and Services, 500+ employees
“Secure payments for global use”
Pros
A highly secure and free digital payment platform that works really well for both international and domestic money transfers and it is also very useful for shopping internationally. It fits both business and personal use very well, whether the transactions are local or overseas.
Cons
The QR scanning option is not available in my region and international money transfers usually stay on hold in the PayPal account for around 24 hours.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Computer Software, 500+ employees
“quick payments”
Pros
it makes online payments quick, secure and convenient for users around the world. it lets people send and receive money without having to share bank or card information directly with sellers which adds an important layer of protection for personal financial details. it also handles international transactions well so it is especially useful for freelancers, online businesses and shoppers who purchase products or services across different countries. another valuable part of the platform is its buyer and seller protection which gives people more confidence when making payments since disputes and unauthorized transactions can be handled more safely. the website and mobile app are both user-friendly making it simple to manage payments, review transaction history and connect multiple bank accounts or cards in one place. with fast processing solid security and wide global acceptance, PayPal remains one of the most trusted digital payment services available.
Cons
transaction fees can be quite expensive at times particularly for small businesses, freelancers and international payments. There can be additional costs for currency conversion, cross-border transactions or receiving money which may cut into overall earnings. It can also be frustrating when PayPal places temporary holds or limitations on accounts and funds for security checks especially if someone needs immediate access to their money. Some users feel the dispute resolution process is slow or complicated especially when there is confusion between buyers and sellers. Customer support can be inconsistent as well and fixing account-related problems may sometimes take longer than expected. Even though PayPal is widely trusted and very convenient, these issues can still cause problems for people who rely on quick and hassle-free financial transactions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9