PayPal Software Reviews

“simple to send payment request links through different apps”

Pros

Using it on my phone makes paying really convenient since I don't have to enter my bank details every time and I feel confident that the transactions are secure. Sending quick transfers to friends and family is also really handy. Another thing I appreciate is how simple it is to send payment request links through WhatsApp, Messenger and similar apps. Overall it feels very user-friendly.

Cons

When PayPal is used for business transactions especially for receiving customer payments, the fees they charge take a pretty big cut compared with other payment services.

“Wonderful Request Money feature”

Pros

One feature I keep coming back to is "Request Money." I can send an invoice out within minutes and the person paying me doesn't have to deal with a complicated process, they just open the link and pay. That kind of speed and convenience is really hard to top.

Cons

Whenever a payment lands I definitely notice the small fee being taken out. It's not excessive but on lower-value payments, those charges start to add up over time. I also had one payment get held up for a couple of days and the only update I got was a pretty generic notice without much real explanation.

“user-friendly platform with low fees”

Pros

Using the platform feels very practical and getting around it is simple. The interface is user-friendly and the part I appreciate most is the low fee charged on each transaction.

Cons

Things can get a little confusing when the same item has multiple transactions tied to it like a return or a similar adjustment.

“My favorite app for payments”

Pros

It makes sending and receiving money really simple even if neither person already has an account. It's my favorite app to use for money transfers.

Cons

Honestly there's not much negative I can say about PayPal. It's simple to use and gives me a lot more flexibility when I need to send money.

“incredible invoicing convenience”

Pros

One of the biggest benefits has been how convenient the invoicing process is. Our sales team can quickly put together and send professional payment requests to our overseas ceramic distributors.

Cons

The cross-border transaction fees are quite high and they stop feeling worthwhile as our B2B volume grows. On top of that, support is frustratingly slow whenever unexpected bugs come up especially when we need help processing more complicated refunds for damaged shipments.

“Paypal has become untrustworthy”

Pros

At this point nothing positive comes to mind after everything I went through trying to fix a problem they created once my account was hacked and I submitted a dispute.

Cons

After being with PayPal since the early 2000s, this experience was an enormous disappointment and left me genuinely angry. My account information was hacked and even though I caught it and tried to address it right away, I spent an entire month going back and forth with no real resolution and no updates on the dispute. On top of that, my account was limited and I couldn't access it and it took five months of constant effort just to get that corrected. The amount of personal time, stress and frustration this has cost me is completely unreasonable and no longer worth it. From my perspective, the company has seriously declined over the years and no longer feels trustworthy for consumers. I really can't say enough about how bad the customer service has become when it comes to resolving problems.

“Well-trained staff”

Pros

Its quite easy to manage and personally I've had a consistently hassle-free experience with it. Their customer support is also very well-trained and on top of that, invoicing and payouts are almost instant.

Cons

Transaction fees can feel a little too high at times. I've also had to deal with repeated emails asking me to verify my account even after I already did it which becomes pretty annoying.

“keeps my banking data safe”

Pros

The feature I appreciated most is the protection of my banking data since it really helps keep sensitive bank details safe from theft.

Cons

With some banks it seems to take longer to connect and get authorization.

“Connects to every bank account”

Pros

Its very versatile. I haven't come across a bank account yet that I couldn't connect to PayPal. The platform is also very user-friendly and the security feels strong without being overly frustrating or getting in the way too much.

Cons

The biggest frustration is how long customer service takes to handle disputes. There never seems to be much urgency on their side and getting in touch with someone can be harder than it should be.

“Trusted globally”

Pros

Appreciate how widely it's accepted around the world. Being able to send and receive money securely makes it an important part of handling everyday transactions.

Cons

There's risk of fraudulent claims through the friends and family payment option. It can give people room to make up misleading reasons for why they're sending money to others.

“powerful reporting”

Pros

Running our non-profit through this tool has been really convenient. Our donors appreciate that it feels safe and secure and we receive notifications whenever a donation comes in which helps make sure nothing gets missed. On top of that, the reporting tools make it simple to track down specific transactions when we need them.

Cons

I do wish there were a way to select individual transactions with checkboxes when transferring money to our bank so it could automatically total the amount. Right now, we have to calculate it ourselves and manually enter the transfer amount.

“incredible UX”

Pros

I've been using it for about five years now and to me it has always meant security solid performance and reliability. In my opinion, it's still the best way to send money to someone or receive it.

Cons

At the moment I really don't have any negatives to point out. Both the UI and the overall UX especially in terms of usability, have consistently worked very well for me.

“effective way of paying for products or services”

Pros

PayPal has been a really convenient platform for sending money and paying for products or services. It also lets me send payments to other people which is something I use often. The customer support and buyer protection policies are excellent.

Cons

I am not happy with the currency conversion when paying from USD to EUR. The exchange rate feels fairly expensive.

“Allows payments from international customers”

Pros

Accepting payments from international customers has been much simpler with it and I do not have to deal with the high fees that come with many other payment options. The platform is very user-friendly and being able to add PayPal buttons directly to my website is easily one of its best features.

Cons

There is not really any major downside. Occasionally some checkouts do not go through and I think PayPal could do better by supporting more payment methods.

“Quick payments and simple transfers”

Pros

Managing transfers between my general and savings accounts is simple and sending money to other people only takes a few seconds.

Cons

Moving money to a bank account can still take as long as three business days and there's a fee if I want the transfer to arrive within minutes.

“Easy to get the hang of”

Pros

Everything feels very simple to use and the information is presented in a way that's clear and easy to understand. I always know exactly where to go to find what I need.

Cons

I still have to click through different tabs to find payment information.

“attentive support staff”

Pros

It has been a favorite of mine because almost everyone accepts it and it's very simple to use. The invoicing tools are simple, refunds don't take much effort to process and the mix of free and paid options makes it accessible for all kinds of users. Whenever I've needed help, customer support has been consistently pleasant to deal with and I really haven't run into any major problems with the platform.

Cons

I'd still like to see a more modern app that works more like some of its competitors. For basic users it can feel a bit more complicated than it probably needs to be.

“Useful for small businesses”

Pros

Even if you're new to it getting started with it is simple. Sending and receiving money is usually fast. The invoicing tool comes in handy for small businesses and overall it feels dependable for everyday transactions. It also adds a reassuring layer of security when paying online.

Cons

The fees can seem a little steep especially on smaller transactions. Support isn't always fast or particularly helpful and there are times when payments are put on hold without a clear reason. Refunds and dispute cases can also take longer than expected which makes the experience frustrating.

“sending money takes no time”

Pros

Its really simple and since it's accepted in so many places, sending and receiving money is quick and convenient.

Cons

fees can build up faster than expected and the occasional payment hold or account restriction is frustrating and not always simple to sort out.

“Free of cost”

Pros

Its been a really good experience because there is no cost to use it which makes it an excellent value. The setup feels very simple since my account is connected to my email and I have not run into any bugs or problems. It also connects smoothly with Marketplace when I need to handle invoice payments.

Cons

It works reliably whether I am sending payments to vendors or receiving money.