Gregory W.
Health, Wellness and Fitness, 1-10 employees
“Available in Caribbean”
Pros
it has been simple and it's available for users in the Caribbean which makes it especially convenient.
Cons
It still isn't offered in enough countries so I'd really like to see PayPal expand its availability further.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David U.
Non-Profit Organization Management, 1-10 employees
“Makes donating simple”
Pros
Running a nonprofit, I pay lower fees when receiving donations and because PayPal is a trusted name and so simple to use, it makes donating simple for supporters.
Cons
The reporting could definitely be better and if you're not registered as a charity, the fees feel a little high.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Diani V.
Hospital & Health Care, 1-10 employees
“Gives me plenty of convenient options”
Pros
It's very simple to use and gives me plenty of convenient options for making withdrawals, transfers, payments and other transactions.
Cons
I honestly haven't run into any downsides with the software, everything about it has worked well for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Talila K.
Consumer Goods, 1-10 employees
“Central hub for payments”
Pros
Having everything handled in one place saves me a lot of time and money, whether I'm making local or international payments, using it or paying by credit card.
Cons
The fees are pretty high, the conversion rates are expensive and credit card payments can be inconvenient for customers who don't have an it account.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Thanh Long H.
Health, Wellness and Fitness, 1-10 employees
“Strong security system”
Pros
I feel confident keeping my money in this app because its security system is very strong and reliable.
Cons
Getting your money out can take a while since withdrawals usually take 2 to 5 business days unless you pay an extra fee to receive it right away.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Christopher P.
Medical Devices, 1-10 employees
“User-friendly and secure app”
Pros
It's a user-friendly and secure app and the interface is very simple to use.
Cons
Transaction handling fees are a bit expensive.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Adriana M.
Mental Health Care, 1-10 employees
“Functional and essential tools”
Pros
These days, every feature it offers feels necessary and genuinely useful.
Cons
There are too many verification steps to log in and that makes the process more complicated.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Mica A.
Human Resources, 1-10 employees
“payment options work efficiently”
Pros
Navigating it feels very simple, the different payment options work efficiently and the security system gives me confidence that my money stays protected.
Cons
The browser version still offers more features than the app. If you ever forget your account details, the recovery process can feel longer than expected. Faster cash flow and better exchange rates would also make it even better.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Hugo N.
Fine Art, 1-10 employees
“Low fees”
Pros
Using it feels very convenient and the fees it charges are quite low.
Cons
The app asks for too many verification checks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Orlando Q.
Internet, 1-10 employees
“Really convenient and useful”
Pros
What I've liked most is how simple it is to work with and the benefits it gives you.
Cons
I haven't missed any features, in my opinion, it's very good overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Vanessa A.
Civil Engineering, 51-100 employees
“Simple setup and integration”
Pros
The interface is simple to navigate and feels very user-friendly. It also connected with other apps without much effort which made the setup process really convenient.
Cons
it still isn't available or fully accessible in every country so it would be better if the coverage were expanded more widely.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
ivan Z.
Online Media, 1-10 employees
“International payments simplified”
Pros
Receiving payments from abroad and making purchases through the app is very convenient.
Cons
Not every store accepts payments with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Hector Alonso V.
Retail, 500+ employees
“An extra payment option”
Pros
The standout benefits are definitely the security and the convenience it provides when paying or shopping online, mainly because it lets us avoid entering our card details on every website where we make transactions. On top of that, its tools for receiving and managing payments are very practical and they give our customers an extra payment option.
Cons
The only real downside I would point out is how long it takes to move funds from the account to a bank account since it usually takes around 3 to 5 days. There is an instant transfer option available but it comes with a $46.00 fee per transaction which feels pretty expensive to me.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Anonymous
Accounting, 1-10 employees
“Quick processing, weak support”
Pros
The platform is simple to use and transactions are processed pretty quickly.
Cons
Customer support can be rigid when problems come up that are outside the user's control and it would be better if they worked toward a fair resolution instead of just giving a no.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Derica B.
Individual & Family Services, 11-50 employees
“There's room for improvement”
Pros
Keeping up with bills is simpler with the recurring payment option which helps make sure nothing gets missed. The platform is also very simple to use so pretty much anyone can figure out how to navigate the software without much trouble.
Cons
There's still room for improvement across the board even though it's fairly user-friendly. Some features and terms could definitely be explained better which would make the whole experience even easier to understand.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Jackson R.
Real Estate, 101-500 employees
“Mixed bag for disputes”
Pros
Makes it easy to pay online and the interface is simple to use.
Cons
The biggest downside is how complex it is to file claims for online scams and deal with the support process.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Dixit S.
Mechanical or Industrial Engineering, 1-10 employees
“Overpriced”
Pros
Paying on online websites is very convenient with PayPal and the interface is clean and user-friendly.
Cons
The service works well but the cost feels too high for what the product offers. It's a good product overall, just overpriced.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
5
Functionality
6
Jellyn A.
Retail, 1-10 employees
“Works well for buying stuff”
Pros
It makes it really simple to collect, process and send payments. I also use it a lot when buying products and it works really well for that too.
Cons
I just wish the claims department was a little better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Felipe Neri A.
Law Enforcement, 11-50 employees
“Makes it easy to pay”
Pros
PayPal makes it really easy to pay for items from stores and individuals overseas without much hassle.
Cons
Cashing out isn't available in every country and in my case that includes Paraguay.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Martín Esteban C.
Real Estate, 1-10 employees
“Practical and user-friendly”
Pros
Using it feels very practical and the app itself is quite user-friendly.
Cons
Nothing specific comes to mind since I really like everything about the app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10