Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

GW

Gregory W.

Health, Wellness and Fitness, 1-10 employees

5.0
October 2022

Available in Caribbean

Pros

it has been simple and it's available for users in the Caribbean which makes it especially convenient.

Cons

It still isn't offered in enough countries so I'd really like to see PayPal expand its availability further.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DU

David U.

Non-Profit Organization Management, 1-10 employees

5.0
October 2022

Makes donating simple

Pros

Running a nonprofit, I pay lower fees when receiving donations and because PayPal is a trusted name and so simple to use, it makes donating simple for supporters.

Cons

The reporting could definitely be better and if you're not registered as a charity, the fees feel a little high.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

DV

Diani V.

Hospital & Health Care, 1-10 employees

5.0
October 2022

Gives me plenty of convenient options

Pros

It's very simple to use and gives me plenty of convenient options for making withdrawals, transfers, payments and other transactions.

Cons

I honestly haven't run into any downsides with the software, everything about it has worked well for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TK

Talila K.

Consumer Goods, 1-10 employees

5.0
October 2022

Central hub for payments

Pros

Having everything handled in one place saves me a lot of time and money, whether I'm making local or international payments, using it or paying by credit card.

Cons

The fees are pretty high, the conversion rates are expensive and credit card payments can be inconvenient for customers who don't have an it account.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

TLH

Thanh Long H.

Health, Wellness and Fitness, 1-10 employees

5.0
October 2022

Strong security system

Pros

I feel confident keeping my money in this app because its security system is very strong and reliable.

Cons

Getting your money out can take a while since withdrawals usually take 2 to 5 business days unless you pay an extra fee to receive it right away.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

CP

Christopher P.

Medical Devices, 1-10 employees

5.0
October 2022

User-friendly and secure app

Pros

It's a user-friendly and secure app and the interface is very simple to use.

Cons

Transaction handling fees are a bit expensive.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

AM

Adriana M.

Mental Health Care, 1-10 employees

5.0
October 2022

Functional and essential tools

Pros

These days, every feature it offers feels necessary and genuinely useful.

Cons

There are too many verification steps to log in and that makes the process more complicated.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

MA

Mica A.

Human Resources, 1-10 employees

5.0
October 2022

payment options work efficiently

Pros

Navigating it feels very simple, the different payment options work efficiently and the security system gives me confidence that my money stays protected.

Cons

The browser version still offers more features than the app. If you ever forget your account details, the recovery process can feel longer than expected. Faster cash flow and better exchange rates would also make it even better.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

HN

Hugo N.

Fine Art, 1-10 employees

5.0
October 2022

Low fees

Pros

Using it feels very convenient and the fees it charges are quite low.

Cons

The app asks for too many verification checks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

OQ

Orlando Q.

Internet, 1-10 employees

5.0
October 2022

Really convenient and useful

Pros

What I've liked most is how simple it is to work with and the benefits it gives you.

Cons

I haven't missed any features, in my opinion, it's very good overall.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

VA

Vanessa A.

Civil Engineering, 51-100 employees

5.0
October 2022

Simple setup and integration

Pros

The interface is simple to navigate and feels very user-friendly. It also connected with other apps without much effort which made the setup process really convenient.

Cons

it still isn't available or fully accessible in every country so it would be better if the coverage were expanded more widely.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

IZ

ivan Z.

Online Media, 1-10 employees

5.0
October 2022

International payments simplified

Pros

Receiving payments from abroad and making purchases through the app is very convenient.

Cons

Not every store accepts payments with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

HAV

Hector Alonso V.

Retail, 500+ employees

4.0
October 2022

An extra payment option

Pros

The standout benefits are definitely the security and the convenience it provides when paying or shopping online, mainly because it lets us avoid entering our card details on every website where we make transactions. On top of that, its tools for receiving and managing payments are very practical and they give our customers an extra payment option.

Cons

The only real downside I would point out is how long it takes to move funds from the account to a bank account since it usually takes around 3 to 5 days. There is an instant transfer option available but it comes with a $46.00 fee per transaction which feels pretty expensive to me.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

A

Anonymous

Accounting, 1-10 employees

3.0
October 2022

Quick processing, weak support

Pros

The platform is simple to use and transactions are processed pretty quickly.

Cons

Customer support can be rigid when problems come up that are outside the user's control and it would be better if they worked toward a fair resolution instead of just giving a no.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

DB

Derica B.

Individual & Family Services, 11-50 employees

3.0
October 2022

There's room for improvement

Pros

Keeping up with bills is simpler with the recurring payment option which helps make sure nothing gets missed. The platform is also very simple to use so pretty much anyone can figure out how to navigate the software without much trouble.

Cons

There's still room for improvement across the board even though it's fairly user-friendly. Some features and terms could definitely be explained better which would make the whole experience even easier to understand.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

JR

Jackson R.

Real Estate, 101-500 employees

3.0
October 2022

Mixed bag for disputes

Pros

Makes it easy to pay online and the interface is simple to use.

Cons

The biggest downside is how complex it is to file claims for online scams and deal with the support process.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

DS

Dixit S.

Mechanical or Industrial Engineering, 1-10 employees

3.0
October 2022

Overpriced

Pros

Paying on online websites is very convenient with PayPal and the interface is clean and user-friendly.

Cons

The service works well but the cost feels too high for what the product offers. It's a good product overall, just overpriced.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

5

Functionality

6

JA

Jellyn A.

Retail, 1-10 employees

5.0
October 2022

Works well for buying stuff

Pros

It makes it really simple to collect, process and send payments. I also use it a lot when buying products and it works really well for that too.

Cons

I just wish the claims department was a little better.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FNA

Felipe Neri A.

Law Enforcement, 11-50 employees

5.0
October 2022

Makes it easy to pay

Pros

PayPal makes it really easy to pay for items from stores and individuals overseas without much hassle.

Cons

Cashing out isn't available in every country and in my case that includes Paraguay.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MEC

Martín Esteban C.

Real Estate, 1-10 employees

5.0
October 2022

Practical and user-friendly

Pros

Using it feels very practical and the app itself is quite user-friendly.

Cons

Nothing specific comes to mind since I really like everything about the app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10