Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

EF

Eduardo F.

Construction, 11-50 employees

4.0
October 2022

Excellent platform overall

Pros

It's an excellent product overall although the crediting process really should be faster since it takes longer than traditional banks.

Cons

The fund crediting times are very slow and it would be much better if they at least matched standard banking timeframes.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

JC

James C.

Retail, 1-10 employees

2.0
October 2022

Rising fees and poor support

Pros

They used to be the best company around. Sadly, that's not the case anymore.

Cons

Their processing fees keep going up while seller protection keeps getting weaker. On top of that, it's incredibly frustrating trying to contact them and reach an actual person by phone.

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

4

Functionality

4

A

Anonymous

Computer Software, 1-10 employees

5.0
October 2022

Versatile online transactions

Pros

I really appreciate that this platform lets me make transactions across multiple online platforms.

Cons

Setting up a business account requires a lot of documents and details that aren't available in my region.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ES

Eric S.

Retail, 500+ employees

4.0
October 2022

I like PayPal!

Pros

Using it online is really simple and sending money to other people is quick and convenient.

Cons

The interface can be frustrating at times and customer support hasn't been very helpful when I've needed assistance.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

KM

Kiran M.

Information Technology and Services, 51-100 employees

5.0
October 2022

Outstanding customer support

Pros

Sending money through PayPal is quick, secure and simple. It gives me more options when paying vendors and the added security features make transactions feel much safer. Customer support has also been outstanding whenever help was needed.

Cons

Changing names can be difficult and there are times when returns are not covered.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

MA

Mario A.

Utilities, 1-10 employees

5.0
October 2022

Helps manage expenses

Pros

It is so easy to use and the new option to split payments over three months is especially useful because it helps spread out expenses and manage costs better.

Cons

The fees charged to transfer money to a personal bank account are a downside.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Entertainment, 1-10 employees

3.0
October 2022

High transaction fees

Pros

It's a very widely used tool in most countries around the world and just by sharing your email address someone can send the agreed payment without much hassle.

Cons

transaction fees are very high. If someone sends me money, I get charged and then if I want to withdraw that amount, I'm charged again. Another downside is that if you stop using it for about 6 months and then come back to the app, you may have to wait 15 to 30 days before being able to transfer your money out. Also, if you live in a country where it doesn't have agreements with local banks, you need to rely on external apps to withdraw the funds you have saved.

Rating Distribution

Ease of use

6

Value for money

4

Customer Support

6

Functionality

4

NA

nevang a.

Education Management, 500+ employees

5.0
October 2022

Doesn’t waste time

Pros

Transactions are quick and simple, with very little delay between receiving money and sending it back out.

Cons

Sending payments to several different people at the same time isn't very convenient.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

TK

Theophilus K.

Media Production, 500+ employees

5.0
October 2022

payments without limits

Pros

There's no cap on payment processing and it's accepted pretty much all over the world.

Cons

it feels perfect to me so I don't really have any cons to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TJ

Taoufik j.

Information Technology and Services, 500+ employees

5.0
October 2022

Interface feels sleek

Pros

The interface feels modern and the payment features work really well. It's also very useful for sending money and loading funds when needed.

Cons

It still isn't available in every country which can be restrictive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MT

Matteo T.

Machinery, 101-500 employees

5.0
October 2022

Preferred method for online purchases

Pros

It is the payment method I prefer for online purchases because transactions go through almost instantly especially compared with the often more complicated steps required when paying by credit card. I also appreciate being able to use either my PayPal balance, my bank account or my credit card depending on what I need at that moment.

Cons

there still isn't an agreement with Amazon to allow payments through PayPal on its e-commerce site. It would also be nice to see it accepted more widely in physical stores.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Information Technology and Services, 11-50 employees

4.0
October 2022

Trusted brand that boosts sales

Pros

Getting it set up was pretty simple and customers already know the brand well. As soon as they see PayPal, they tend to trust the checkout more and feel more comfortable completing a purchase.

Cons

The pricing is a little higher than average.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

JP

Jessica P.

Hospital & Health Care, 101-500 employees

4.0
October 2022

Has never let me down

Pros

Right away, the best thing about this software is how simple it is to understand. It's very basic in a good way, still feels professional and official and it's something I can genuinely trust. When I send an invoice, I know I'll have my own copy there waiting and when I send a payment to someone, I know it will reach them. It's dependable and has never let me down.

Cons

If there's one part that falls short, it's the customer service because getting in touch with them can be really difficult. Aside from that though, it's still top dog.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

CR

Claudio R.

Internet, 1-10 employees

5.0
October 2022

Works as a digital financial middleman

Pros

It works as a digital financial middleman for payments and money transfers and it does the job securely. It offers solid protection against fraud and scams, while keeping sensitive bank account and card details from being shared. Signing up is free and the platform includes several layers of protection that help safeguard both buyers and sellers.

Cons

The high percentage charged in fees and deductions on certain transactions bothers me.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

TS

Tina S.

Health, Wellness and Fitness, 51-100 employees

5.0
October 2022

helps me stay on top of billing

Pros

Sending payments is simple and it helps me stay on top of billing and payroll without any issues.

Cons

Havent noticed any drawbacks. It's very simple to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AH

Ana H.

Hospitality, 51-100 employees

5.0
October 2022

Reliable privacy and payouts

Pros

Handling distributions is simple and the privacy service is excellent.

Cons

At times, the number of steps involved makes it tedious to keep up with the process.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

JPS

jean pierre s.

Performing Arts, 11-50 employees

5.0
October 2022

Keeps things simple

Pros

The app keeps things simple, it's free to use and it works well for shopping online and transferring money between accounts.

Cons

One part I don't like is that when I make a sale, it tends to side with the buyer every time and that sometimes pushes me away from certain selling platforms.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RK

Ramunas K.

Construction, 1-10 employees

5.0
October 2022

solid rates

Pros

It doesn't cost me anything, the conversion rate is really good and I feel much safer keeping my credit card details protected when I pay with it.

Cons

Withdrawing money isn't very simple, at least where I live.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AB

alfredo b.

Consumer Goods, 1-10 employees

5.0
October 2022

Used by almost everyone

Pros

Almost everyone knows it so it's a payment platform many customers choose over others because it makes them feel more secure.

Cons

I had a bit of trouble at first figuring out how to generate the available summaries and reports.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

FO

Francis O.

E-Learning, 500+ employees

5.0
October 2022

I use it for various purposes

Pros

Across journal payments and importing chemicals, it has worked really well for me because it's accepted by so many vendors and institutions.

Cons

There is $200 transaction cap unless you upgrade your account which can be inconvenient since it sometimes means splitting a payment into smaller amounts.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9