Eduardo F.
Construction, 11-50 employees
“Excellent platform overall”
Pros
It's an excellent product overall although the crediting process really should be faster since it takes longer than traditional banks.
Cons
The fund crediting times are very slow and it would be much better if they at least matched standard banking timeframes.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
James C.
Retail, 1-10 employees
“Rising fees and poor support”
Pros
They used to be the best company around. Sadly, that's not the case anymore.
Cons
Their processing fees keep going up while seller protection keeps getting weaker. On top of that, it's incredibly frustrating trying to contact them and reach an actual person by phone.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
4
Functionality
4
Anonymous
Computer Software, 1-10 employees
“Versatile online transactions”
Pros
I really appreciate that this platform lets me make transactions across multiple online platforms.
Cons
Setting up a business account requires a lot of documents and details that aren't available in my region.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eric S.
Retail, 500+ employees
“I like PayPal!”
Pros
Using it online is really simple and sending money to other people is quick and convenient.
Cons
The interface can be frustrating at times and customer support hasn't been very helpful when I've needed assistance.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Kiran M.
Information Technology and Services, 51-100 employees
“Outstanding customer support”
Pros
Sending money through PayPal is quick, secure and simple. It gives me more options when paying vendors and the added security features make transactions feel much safer. Customer support has also been outstanding whenever help was needed.
Cons
Changing names can be difficult and there are times when returns are not covered.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Mario A.
Utilities, 1-10 employees
“Helps manage expenses”
Pros
It is so easy to use and the new option to split payments over three months is especially useful because it helps spread out expenses and manage costs better.
Cons
The fees charged to transfer money to a personal bank account are a downside.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Entertainment, 1-10 employees
“High transaction fees”
Pros
It's a very widely used tool in most countries around the world and just by sharing your email address someone can send the agreed payment without much hassle.
Cons
transaction fees are very high. If someone sends me money, I get charged and then if I want to withdraw that amount, I'm charged again. Another downside is that if you stop using it for about 6 months and then come back to the app, you may have to wait 15 to 30 days before being able to transfer your money out. Also, if you live in a country where it doesn't have agreements with local banks, you need to rely on external apps to withdraw the funds you have saved.
Rating Distribution
Ease of use
6
Value for money
4
Customer Support
6
Functionality
4
nevang a.
Education Management, 500+ employees
“Doesn’t waste time”
Pros
Transactions are quick and simple, with very little delay between receiving money and sending it back out.
Cons
Sending payments to several different people at the same time isn't very convenient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Theophilus K.
Media Production, 500+ employees
“payments without limits”
Pros
There's no cap on payment processing and it's accepted pretty much all over the world.
Cons
it feels perfect to me so I don't really have any cons to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Taoufik j.
Information Technology and Services, 500+ employees
“Interface feels sleek”
Pros
The interface feels modern and the payment features work really well. It's also very useful for sending money and loading funds when needed.
Cons
It still isn't available in every country which can be restrictive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matteo T.
Machinery, 101-500 employees
“Preferred method for online purchases”
Pros
It is the payment method I prefer for online purchases because transactions go through almost instantly especially compared with the often more complicated steps required when paying by credit card. I also appreciate being able to use either my PayPal balance, my bank account or my credit card depending on what I need at that moment.
Cons
there still isn't an agreement with Amazon to allow payments through PayPal on its e-commerce site. It would also be nice to see it accepted more widely in physical stores.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Information Technology and Services, 11-50 employees
“Trusted brand that boosts sales”
Pros
Getting it set up was pretty simple and customers already know the brand well. As soon as they see PayPal, they tend to trust the checkout more and feel more comfortable completing a purchase.
Cons
The pricing is a little higher than average.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Jessica P.
Hospital & Health Care, 101-500 employees
“Has never let me down”
Pros
Right away, the best thing about this software is how simple it is to understand. It's very basic in a good way, still feels professional and official and it's something I can genuinely trust. When I send an invoice, I know I'll have my own copy there waiting and when I send a payment to someone, I know it will reach them. It's dependable and has never let me down.
Cons
If there's one part that falls short, it's the customer service because getting in touch with them can be really difficult. Aside from that though, it's still top dog.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Claudio R.
Internet, 1-10 employees
“Works as a digital financial middleman”
Pros
It works as a digital financial middleman for payments and money transfers and it does the job securely. It offers solid protection against fraud and scams, while keeping sensitive bank account and card details from being shared. Signing up is free and the platform includes several layers of protection that help safeguard both buyers and sellers.
Cons
The high percentage charged in fees and deductions on certain transactions bothers me.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Tina S.
Health, Wellness and Fitness, 51-100 employees
“helps me stay on top of billing”
Pros
Sending payments is simple and it helps me stay on top of billing and payroll without any issues.
Cons
Havent noticed any drawbacks. It's very simple to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ana H.
Hospitality, 51-100 employees
“Reliable privacy and payouts”
Pros
Handling distributions is simple and the privacy service is excellent.
Cons
At times, the number of steps involved makes it tedious to keep up with the process.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
jean pierre s.
Performing Arts, 11-50 employees
“Keeps things simple”
Pros
The app keeps things simple, it's free to use and it works well for shopping online and transferring money between accounts.
Cons
One part I don't like is that when I make a sale, it tends to side with the buyer every time and that sometimes pushes me away from certain selling platforms.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ramunas K.
Construction, 1-10 employees
“solid rates”
Pros
It doesn't cost me anything, the conversion rate is really good and I feel much safer keeping my credit card details protected when I pay with it.
Cons
Withdrawing money isn't very simple, at least where I live.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
alfredo b.
Consumer Goods, 1-10 employees
“Used by almost everyone”
Pros
Almost everyone knows it so it's a payment platform many customers choose over others because it makes them feel more secure.
Cons
I had a bit of trouble at first figuring out how to generate the available summaries and reports.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Francis O.
E-Learning, 500+ employees
“I use it for various purposes”
Pros
Across journal payments and importing chemicals, it has worked really well for me because it's accepted by so many vendors and institutions.
Cons
There is $200 transaction cap unless you upgrade your account which can be inconvenient since it sometimes means splitting a payment into smaller amounts.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9