PayPal Software Reviews

“supports international transfers”

Pros

It is a really convenient option for sending money or paying online. It's quick and simple to use which makes everyday transactions hassle-free. One thing I especially appreciate is that it supports international transfers so there's less stress about dealing with currency exchange rates. The fees are also fairly low compared with other payment options like credit cards or standard bank transfers.

Cons

I've used it for many years and honestly haven't run into any issues with it. The service is quick, simple and accepted in just about every part of the world. Whether sending money overseas or receiving funds back through a bank account, it has worked out really well for me.

“No trouble receiving money”

Pros

This product lets us receive money from other account holders without any hiccups which makes payments very convenient.

Cons

Customers need to create an account just to pay by credit card. There's also no way to transfer a balance in a foreign currency to a bank account in that same currency, only in our local one so we end up losing quite a bit on exchange rates.

“Comes with nice features”

Pros

There are a lot of handy features built into it and the variety of payment methods often gives me fresh ideas for my e-commerce business.

Cons

The fraud prevention measures are over the top and often end up locking me out of my account which causes me to lose sales.

“Lets me pull up billing history”

Pros

Getting it connected to our online course platform was simple and it made taking payments simple right away. It's also convenient to pull up billing history, view payee details, move funds to our bank account and handle a lot of other business needs in one place. The software is user-friendly enough that just about anyone can pick it up quickly and it offers plenty of useful ways to support a business.

Cons

billing reports can be a bit confusing when you're trying to set them up or analyze them. Aside from that, it's a very user-friendly platform.

“Brilliant electronic payment option”

Pros

Between online survey payouts and payments for services in my private business, PayPal is the electronic payment option I rely on the most. It's basically the number one source that keeps everything moving for me.

Cons

There haven't been any major problems overall although I did have a payment get frozen in my account once before. Thankfully, that issue was resolved.

“Offers all core features”

Pros

I love using it. It's one of the most user-friendly and simple platforms I've used and the instructions are always clear and simple to follow. It offers every feature I need and I never run into problems when trying to access my money. I've been on the platform for more than two years now without any real issues which has made it feel very dependable. It's a company I've come to trust a lot especially because it feels secure and is widely trusted by millions of businesses around the world.

Cons

Every now and then, the app disconnects my card details which can be frustrating when I need them available right away. Having to enter all of that information again is definitely a bit of a nuisance. It seems like a minor but annoying bug although I do understand and appreciate that the extra verification is part of keeping my information secure and up to date.

“Paypal helps my business”

Pros

Running my business is a lot more manageable with it and I genuinely love using it.

Cons

the app logs me out even though I don't have that issue on the website.

“Top-notch support and dispute help”

Pros

Whenever an issue comes up, PayPal's customer service has been outstanding. They handle the dispute process on your behalf and really work to pinpoint what went wrong or where the problem happened.

Cons

Some cases can take 30 days or even longer to get resolved although that usually isn't really PayPal's fault so it's hard to count it as a true negative.

“Useful for eBay payments”

Pros

Using it for eBay transactions worked really well and made the whole payment process much more convenient.

Cons

I don’t like the way password recovery is handled.

“Easy to get into the account”

Pros

As long as there's internet access, getting into the account is possible from anywhere. Since I work as a freelancer, this fits well because many of my clients already prefer PayPal. It feels like a secure way to handle transactions and the fact that it works in most countries makes it even more convenient. The security features are solid too especially having to log in every time to access the account. Setting up an account is also simple.

Cons

Account verification can be fairly challenging especially when it comes to adding and confirming bank details. Another frustrating part is that account suspensions or frozen funds can really slow down business because you may suddenly be unable to access your money.

“Helped me launch my business”

Pros

Having used it for 10 years, I honestly have very little to complain about. The way the platform works has helped me launch and successfully run my business without hassle. The biggest advantage for me is being able to send and receive payments internationally since I regularly work with clients in different countries.

Cons

the look and feel of the mobile app can be improved especially the user interface design.

“Efficient and easy”

Pros

Having several payment options available is a big plus. The PayPal Here swipe feature has also been really useful and mine is already 3 years old without needing to be replaced. I also appreciate that it can send receipts to customers and sometimes that even links directly to their card so it appears automatically. Overall, it feels very efficient and simple to use.

Cons

it takes a percentage from each payment so the cost does add up. There are also times when the PayPal Here reader can be a little difficult to connect or get to read properly.

“Annoying fund hold delays”

Pros

Getting the account set up wasn't especially hard, aside from the bank account verification step.

Cons

A 21-day hold on funds for someone who has been using the service since 2008 is completely unreasonable. I'm in the middle of a special election and by the time the money is finally available, the campaign will be nearly over. Customer service originally told me it would take 7 days and now it has turned into 21 which defeats the whole purpose. If I had known that upfront, I would have chosen a different way for people to donate. These are campaign contributions needed to operate and fund the campaign and they are not tax-deductible charitable donations. I use this service regularly for eBay, Amazon and other retail purchases so it's baffling that there seems to be no way to release the funds especially after I was told they would make an exception in this situation. On top of that, the support agents sounded robotic, kept repeating themselves and didn't seem to understand the circumstances at all. I was treated like just another number which made the whole experience even more disappointing and frustrating. Even the donors are upset because they never asked for the funds to be held and don't understand why this decision was made. By the time the hold is lifted, the money raised to manage the campaign will barely be useful. We are a campaign committee, not a charity or 501(c)(3).

“A good company overall”

Pros

Lately, there's been a lot of attention around it. With stronger competition coming from Apple Pay, Square and Venmo, the company seems focused on staying relevant and it has clearly been increasing its advertising efforts. Along with its usual marketing, I've noticed a bigger push on Facebook as well. Even with all the newer options out there, I still think PayPal remains a solid payment platform that has continued to perform well over the years.

Cons

Overall, it's a good company to work with but the customer service could definitely be better. I've had to reach out more than once to sort out problems and the responses have often been slow. On top of that, the support hasn't always been very helpful when I actually needed a resolution.

“Strong security gives peace of mind”

Pros

Having strong security for purchases and payments gives real peace of mind when using it for ecommerce.

Cons

Up to this point, I still haven't come across anything to dislike about this app.

“Paypal for buying and selling”

Pros

Across a huge number of online purchases, it is accepted almost everywhere so I can keep my payment details in one place instead of constantly going to grab my cards. It also works well for both sending payments and receiving money which makes it really convenient.

Cons

When I sell something, PayPal sometimes holds the funds for a while before I'm able to withdraw them. That may be because I don't sell very often and mostly use it for buying.

“Flexible transfers with plenty of freedom”

Pros

Compared with most online payment services, this is one of the simplest ways to send money between people. There are only a few limits on how much you can transfer or where you can send it and not many similar platforms give users this much flexibility.

Cons

The payments are not instant. Rather than going through right away, I have to wait until the end of the month before the receiver can actually be paid which is really inconvenient because it leaves me waiting several weeks to get my money.

“They locked my funds”

Pros

I honestly haven't come across any real benefits yet. If it had worked the way I expected, the only upside would probably be that it's a payment platform accepted on a lot of websites.

Cons

They put holds on your money without any warning beforehand. When problems come up and you call to get answers or resolve it, they say the issue is too sensitive to discuss and that you might get an email in 180 days which is ridiculous. Customer support also feels completely scripted.