Chadane G.
Graphic Design, 1-10 employees
“I'd recommend it to anyone”
Pros
Sending money through PayPal is really fast and efficient and I'd recommend it to pretty much anyone, whether they run a business or just use it personally.
Cons
It could allow transfers to local area banks more effectively.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Clement o.
Wholesale, 1-10 employees
“Your personal details aren't exposed”
Pros
Great for sending money to friends and family and paying online feels safer since your personal details aren't exposed. It's also very useful when you need to issue a refund.
Cons
A drawback is the payment delay when you're just starting an e-commerce business and receiving money through your website for the first time. That hold can be a real problem because if you don't have extra cash to pay your supplier, you could end up losing sales. Even with that, it's still a good option for business.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Carie H.
Marketing and Advertising, 51-100 employees
“Fast payments and simple collection”
Pros
Paying and receiving money through PayPal is very simple which makes the whole process convenient to manage.
Cons
Notifications do not always come through when a payment has been received.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Helen B.
Arts and Crafts, 1-10 employees
“Works anywhere with internet connection”
Pros
Whether I'm on Wi-Fi or just have internet access, I can use it pretty much anywhere and that's what I love most about it.
Cons
There really isn't much to dislike. It's portable and very simple to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tina Y.
Arts and Crafts, 1-10 employees
“Lack of support”
Pros
it was simple whenever I needed it.
Cons
What really bothered me was the lack of support when money disappeared from my account after a basic transfer to the debit card they issued me. Customer service was not helpful at all.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
1
Tuhin B.
Outsourcing/ Offshoring, 1-10 employees
“keeps my funds protected”
Pros
Checkout is quick which makes it faster to use and it works with most international bank cards worldwide. It also feels secure and keeps my funds protected.
Cons
At this point, I haven't run into any downsides using it. The platform keeps getting better with new features and they clearly take customer needs seriously.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Chindikani M.
Civic & Social Organization, 1-10 employees
“Feels reliable”
Pros
It feels reliable and I have confidence in its security whether I'm paying for a product or service or receiving money from another state.
Cons
There was one occasion when a card rejection issue caused a real disruption to my business although it was resolved later.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Aysylu K.
Pharmaceuticals, 51-100 employees
“tracks my subscriptions”
Pros
Getting started with it was very simple. I'm able to send money and shop internationally without any trouble. Even when one of my cards gets blocked sometimes, the service still works really well. I also really appreciate that it tracks my subscriptions and if a company's customer service isn't helpful, I can cancel the subscription directly through it.
Cons
I wish the fees for transactions outside the US were lower.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anas L.
Retail, 1-10 employees
“Incompetent support staff”
Pros
The software itself is okay. A few features are missing compared with Stripe but overall it still does the job.
Cons
Customer support is the real problem here, at best, they seem incompetent and at worst, their behavior feels racist.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
2
Anonymous
Marketing and Advertising, 51-100 employees
“Best for payments in Europe”
Pros
Across Europe, this has been the payment gateway I rely on the most. It's the feature I use constantly for receiving money from companies as a freelancer and streamer and also for sending payments when I need to cover certain duties.
Cons
Back when it was available in Turkey, it solved a lot of problems for me and those same issues have been unresolved for about seven years now. I really wish it could return somehow even though I know that's probably impossible. Still, I hope someone influential sees this and starts taking action.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Pruteanu P.
Computer Software, 1-10 employees
“Awesome business payment processor”
Pros
Getting started with it as a business payment processor is one of its biggest advantages because it's very simple for both you and your customers to use. Most website builders and shopping cart platforms connect with it without much effort so it becomes a fast, practical way to begin accepting payments right from the moment your business launches.
Cons
Its strict terms of service, while intended to protect users, can occasionally lead to funds being held by mistake, accounts being frozen or even accounts being shut down. The system may flag things as "suspicious activity," such as sudden jumps in processing volume, unclear product descriptions or similar warning signs. To be fair, other payment processors like Square and Stripe have also been known to run into these same kinds of problems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Carlos A P.
Management Consulting, 11-50 employees
“Highly trained team”
Pros
PayPal feels very secure and its interface is user-friendly enough that you don't need to be an expert in digital payment methods to use it. Another big advantage is being able to receive payments from anywhere in the world. On top of that, the customer support is fast, responsible and handled by highly trained staff who are genuinely willing to help every user without exception.
Cons
The fees are a little high for small transactions although it still remains a worldwide benchmark in online payments.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Jay J.
Construction, 51-100 employees
“Fast payments, simple to use”
Pros
Paying and receiving money through PayPal is very simple which makes it really convenient to use.
Cons
It's mostly free to have and use but the service fees for accepting payments are quite high.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Fulufhelo F.
Computer & Network Security, 1-10 employees
“Fantastic digital wallet”
Pros
It feels very simple, with a user-friendly layout that makes everything easy to navigate.
Cons
I haven't run into any downsides, it's been the best digital wallet I've used.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Computer Networking, 101-500 employees
“Constant bugs and errors”
Pros
There really aren't any positives I can point to.
Cons
Using the app has been pretty uncomfortable because of the bugs and constant errors.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ryan D.
Computer & Network Security, 500+ employees
“Account keeps getting hacked”
Pros
there's nothing about it I can say I liked since my account kept getting hacked again and again.
Cons
My account was hacked three separate times and I ended up losing thousands because of it.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
2
Functionality
2
Leonardo L.
Mechanical or Industrial Engineering, 11-50 employees
“Secure payments and simple transfers”
Pros
Using it for credit and debit card transactions feels very secure. It's also very simple to use since you only need the email address of the person who will receive the payment and it works just as well when you're the one receiving money.
Cons
Some transactions end up with payments being held and the fees are higher than with certain other payment methods.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Iman I.
Restaurants, 500+ employees
“Can receive money quickly with paypal”
Pros
Appreciate how quickly I can receive money from other people and move it straight to my bank account when I need the funds right away.
Cons
The part I'm not thrilled about is having to pay a fee if I want the transfer to hit my bank account immediately.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Richard M.
Entertainment, 1-10 employees
“Fast transfers to loved ones”
Pros
Sending money through the family and friends feature has been really convenient for me especially when I need to transfer funds to loved ones and they can access it without having to wait for it to reflect.
Cons
I don't have any complaints about the software at all, big credit to the developers for putting together something that works so well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Len L.
Marketing and Advertising, 1-10 employees
“Has a credible history”
Pros
It has been around for a long time and that history makes it one of the most recognized and trusted payment processors out there.
Cons
When fraud or buyer disputes come up, the response tends to be reactive and often favors the buyer. Because of that, sellers can end up taking some expensive fraud-related losses.
Rating Distribution
Ease of use
6
Value for money
4
Customer Support
6
Functionality
4