Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

CG

Chadane G.

Graphic Design, 1-10 employees

4.0
February 2022

I'd recommend it to anyone

Pros

Sending money through PayPal is really fast and efficient and I'd recommend it to pretty much anyone, whether they run a business or just use it personally.

Cons

It could allow transfers to local area banks more effectively.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

CO

Clement o.

Wholesale, 1-10 employees

5.0
February 2022

Your personal details aren't exposed

Pros

Great for sending money to friends and family and paying online feels safer since your personal details aren't exposed. It's also very useful when you need to issue a refund.

Cons

A drawback is the payment delay when you're just starting an e-commerce business and receiving money through your website for the first time. That hold can be a real problem because if you don't have extra cash to pay your supplier, you could end up losing sales. Even with that, it's still a good option for business.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CH

Carie H.

Marketing and Advertising, 51-100 employees

5.0
February 2022

Fast payments and simple collection

Pros

Paying and receiving money through PayPal is very simple which makes the whole process convenient to manage.

Cons

Notifications do not always come through when a payment has been received.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

HB

Helen B.

Arts and Crafts, 1-10 employees

5.0
February 2022

Works anywhere with internet connection

Pros

Whether I'm on Wi-Fi or just have internet access, I can use it pretty much anywhere and that's what I love most about it.

Cons

There really isn't much to dislike. It's portable and very simple to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TY

Tina Y.

Arts and Crafts, 1-10 employees

1.0
February 2022

Lack of support

Pros

it was simple whenever I needed it.

Cons

What really bothered me was the lack of support when money disappeared from my account after a basic transfer to the debit card they issued me. Customer service was not helpful at all.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

1

Functionality

1

TB

Tuhin B.

Outsourcing/ Offshoring, 1-10 employees

5.0
February 2022

keeps my funds protected

Pros

Checkout is quick which makes it faster to use and it works with most international bank cards worldwide. It also feels secure and keeps my funds protected.

Cons

At this point, I haven't run into any downsides using it. The platform keeps getting better with new features and they clearly take customer needs seriously.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CM

Chindikani M.

Civic & Social Organization, 1-10 employees

4.0
February 2022

Feels reliable

Pros

It feels reliable and I have confidence in its security whether I'm paying for a product or service or receiving money from another state.

Cons

There was one occasion when a card rejection issue caused a real disruption to my business although it was resolved later.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AK

Aysylu K.

Pharmaceuticals, 51-100 employees

5.0
February 2022

tracks my subscriptions

Pros

Getting started with it was very simple. I'm able to send money and shop internationally without any trouble. Even when one of my cards gets blocked sometimes, the service still works really well. I also really appreciate that it tracks my subscriptions and if a company's customer service isn't helpful, I can cancel the subscription directly through it.

Cons

I wish the fees for transactions outside the US were lower.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AL

Anas L.

Retail, 1-10 employees

1.0
February 2022

Incompetent support staff

Pros

The software itself is okay. A few features are missing compared with Stripe but overall it still does the job.

Cons

Customer support is the real problem here, at best, they seem incompetent and at worst, their behavior feels racist.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

1

Functionality

2

A

Anonymous

Marketing and Advertising, 51-100 employees

4.0
February 2022

Best for payments in Europe

Pros

Across Europe, this has been the payment gateway I rely on the most. It's the feature I use constantly for receiving money from companies as a freelancer and streamer and also for sending payments when I need to cover certain duties.

Cons

Back when it was available in Turkey, it solved a lot of problems for me and those same issues have been unresolved for about seven years now. I really wish it could return somehow even though I know that's probably impossible. Still, I hope someone influential sees this and starts taking action.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

PP

Pruteanu P.

Computer Software, 1-10 employees

5.0
February 2022

Awesome business payment processor

Pros

Getting started with it as a business payment processor is one of its biggest advantages because it's very simple for both you and your customers to use. Most website builders and shopping cart platforms connect with it without much effort so it becomes a fast, practical way to begin accepting payments right from the moment your business launches.

Cons

Its strict terms of service, while intended to protect users, can occasionally lead to funds being held by mistake, accounts being frozen or even accounts being shut down. The system may flag things as "suspicious activity," such as sudden jumps in processing volume, unclear product descriptions or similar warning signs. To be fair, other payment processors like Square and Stripe have also been known to run into these same kinds of problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

CAP

Carlos A P.

Management Consulting, 11-50 employees

5.0
February 2022

Highly trained team

Pros

PayPal feels very secure and its interface is user-friendly enough that you don't need to be an expert in digital payment methods to use it. Another big advantage is being able to receive payments from anywhere in the world. On top of that, the customer support is fast, responsible and handled by highly trained staff who are genuinely willing to help every user without exception.

Cons

The fees are a little high for small transactions although it still remains a worldwide benchmark in online payments.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JJ

Jay J.

Construction, 51-100 employees

5.0
February 2022

Fast payments, simple to use

Pros

Paying and receiving money through PayPal is very simple which makes it really convenient to use.

Cons

It's mostly free to have and use but the service fees for accepting payments are quite high.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

FF

Fulufhelo F.

Computer & Network Security, 1-10 employees

5.0
February 2022

Fantastic digital wallet

Pros

It feels very simple, with a user-friendly layout that makes everything easy to navigate.

Cons

I haven't run into any downsides, it's been the best digital wallet I've used.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Computer Networking, 101-500 employees

5.0
February 2022

Constant bugs and errors

Pros

There really aren't any positives I can point to.

Cons

Using the app has been pretty uncomfortable because of the bugs and constant errors.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

RD

Ryan D.

Computer & Network Security, 500+ employees

1.0
February 2022

Account keeps getting hacked

Pros

there's nothing about it I can say I liked since my account kept getting hacked again and again.

Cons

My account was hacked three separate times and I ended up losing thousands because of it.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

2

Functionality

2

LL

Leonardo L.

Mechanical or Industrial Engineering, 11-50 employees

5.0
January 2022

Secure payments and simple transfers

Pros

Using it for credit and debit card transactions feels very secure. It's also very simple to use since you only need the email address of the person who will receive the payment and it works just as well when you're the one receiving money.

Cons

Some transactions end up with payments being held and the fees are higher than with certain other payment methods.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

II

Iman I.

Restaurants, 500+ employees

5.0
January 2022

Can receive money quickly with paypal

Pros

Appreciate how quickly I can receive money from other people and move it straight to my bank account when I need the funds right away.

Cons

The part I'm not thrilled about is having to pay a fee if I want the transfer to hit my bank account immediately.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

RM

Richard M.

Entertainment, 1-10 employees

5.0
January 2022

Fast transfers to loved ones

Pros

Sending money through the family and friends feature has been really convenient for me especially when I need to transfer funds to loved ones and they can access it without having to wait for it to reflect.

Cons

I don't have any complaints about the software at all, big credit to the developers for putting together something that works so well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LL

Len L.

Marketing and Advertising, 1-10 employees

3.0
January 2022

Has a credible history

Pros

It has been around for a long time and that history makes it one of the most recognized and trusted payment processors out there.

Cons

When fraud or buyer disputes come up, the response tends to be reactive and often favors the buyer. Because of that, sellers can end up taking some expensive fraud-related losses.

Rating Distribution

Ease of use

6

Value for money

4

Customer Support

6

Functionality

4