PayPal Software Reviews
Total 6213 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars20%
3
Stars4%
2
Stars1%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
Less than 6 months
“fast payments”
Pros
I appreciate that the clean, simple design makes everything simple and the payment process works really efficiently.
Cons
The fees are a little on the high side but I can live with them because the service is so efficient.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Fund-Raising, 11-50 employees
More than a year
“Useful nonprofit pricing”
Pros
We really appreciate the nonprofit discount on fees. The platform works the way it should and fits into our existing website donation workflow without much trouble. Donors have a simple giving process and the admin backend is simple to navigate and manage.
Cons
Getting back into the account can be frustrating if you ever get locked out. Customer support has generally been helpful but resolving the issue can still take a while.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
9
Hospital & Health Care, 1-10 employees
More than a year
“fast setup”
Pros
Setting up an account is quick, sending and receiving money happens fast and the platform feels secure for online payments.
Cons
What I did not like was how difficult it was to link a bank card from an African country to PayPal.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Alternative Medicine, 1-10 employees
More than a year
“Dependable support”
Pros
I've been using PayPal for more than 5 years now and I'm extremely happy with how easy it is to use and how quickly payments and available balances are transferred. Whenever I've had questions the customer support team has always been there with friendly help. Overall I'm completely satisfied with it's service and would gladly recommend it.
Cons
It would be even better if it also supported cryptocurrencies.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Computer Games, 500+ employees
More than a year
“handles multiple currencies”
Pros
PayPal's multi-currency system is probably the feature I appreciate most. On top of that, its security and overall functionality make it a very reliable platform to use.
Cons
One thing I'm not as happy with is the payout speed since it can occasionally take longer than expected sometimes up to 7 days.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Design, 1-10 employees
More than a year
“fast and efficient”
Pros
Something I really appreciate about PayPal is how fast and efficient the payment processing is. The connection is very quick so transactions go through without delays.
Cons
On the downside, the software is so strict on security that if you forget your password or username, the account can end up getting blocked.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Pharmaceuticals, 500+ employees
More than a year
“Great mobile app”
Pros
One of the biggest reasons I keep using this service is how much it covers in one place. It lets me send and request money without hassle, whether it's within the country or internationally and I can also create invoices for goods and services. Another part I really value is the flexibility in payment methods since transactions can be handled through debit cards, credit cards or ACH transfers from a bank account. The mobile app is also a big plus because it keeps things convenient and sends timely notifications when I'm away from my desk and need to pay attention to an important transaction.
Cons
If I had to point out one drawback, it would be PayPal's fee structure because it can feel a bit complicated at times. The way the fees are presented sometimes makes it hard to tell exactly what charge will apply to a specific type of transaction. Even with that, most of the fees still seem fair overall so it doesn't end up being a major issue for me. I would still absolutely recommend using PayPal.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Higher Education, 500+ employees
More than a year
“smooth process & strong security”
Pros
Back in 2003 I started using PayPal to send and receive money for online transactions and it has been consistently reliable ever since. The process is smooth and the security is strong enough that I'm comfortable doing business even with complete strangers online. Another big plus is how well PayPal integrates with websites which adds a layer of credibility to any site that offers it. Whenever it's available I usually choose PayPal over other payment methods. I also prefer not to have my personal banking information scattered all over the internet so keeping it limited to a few trusted platforms matters to me and PayPal has definitely earned that trust.
Cons
There's honestly not much for me to complain. The one issue that comes up is when I request money from someone who doesn't really know the platform well because they can accidentally choose the option that adds fees to the transaction even though PayPal's instructions seem fairly clear to me. Aside from that I've never run into any payment processing problems which is exactly why I've continued using it for almost 20 years.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Market Research, 500+ employees
More than a year
“no hidden charges”
Pros
Using PayPal has made things much more convenient for us than before. It's a widely accepted payment platform and I haven't run into any hidden charges. I'm able to shop from just about anywhere without dealing with payment transaction problems since it works across almost every platform.
Cons
I haven't faced any particular issues while using itthough it would be even better if the customer service response time were faster.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Food & Beverages, 500+ employees
More than a year
“worldwide access”
Pros
PayPal works internationally which makes it really convenient for me since it's widely accepted around the world. Another plus is that their FAQ section gives clear, specific answers instead of vague information.
Cons
It only supports 22 currencies right now so adding more currency options would make it even better.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Retail, 11-50 employees
Less than 6 months
“Fast transfers”
Pros
As a freelancer working across different sites, I rely on PayPal to receive my payments and the money always arrives quickly and on time. It's also fast when transferring funds to a bank account and sending money to family and friends is much more convenient than it used to be.
Cons
The only downside is that once your account is set up and linked with all your personal information, you can't change the name on it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Fund-Raising, 1-10 employees
More than a year
“no monthly fees”
Pros
Using PayPal online along with the PayPal Cash Card which is a Mastercard debit card, has been really convenient. There are no monthly fees and I can link all of my cards to the account, including Visa/Mastercard gift cards which is a big plus.
Cons
Something I'd really like to see is the ability to add money to my PayPal balance directly from a debit card or Visa/Mastercard gift card for added convenience. They should also remove the monthly fee on the PayPal prepaid debit card.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Writing and Editing, 1-10 employees
More than a year
“swift syncing”
Pros
On both desktop and mobile using Paypal has been really easy. The how-to information is simple to locate, the layout is clear and everything stays readable even on a smaller phone screen. Syncing between mobile and desktop happens instantly and the transaction features in this software are fantastic.
Cons
One small annoyance was noticing a duplicate old address in my profile that I couldn't remove. The system told me to contact customer service but the link sent me to the help section instead. If an address is updated it would make more sense to ask whether the old one should be kept or deleted. They also need to make sure hyperlinks are actually working instead of being broken. On mobile it's also not very simple to find the options to chat, message or call customer service. Still, those issues feel minor compared with how well the transaction functions work.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Food & Beverages, 11-50 employees
More than a year
“Easy setup across devices”
Pros
The installation doesn't take much effort either. It runs well on all kinds of devices whether it's a PC, laptop, phone or tablet. I just downloaded the app and set up my account.
Cons
It doesn't happen often but there are times when payment processing is a bit slow or gets delayed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Market Research, 11-50 employees
More than a year
“used by everyone”
Pros
I think one of the biggest advantages of this application is how widely it is accepted across the world. A lot of platforms and companies support PayPal and the system feels verified and secure. Transactions usually go through successfully and the payment process is quick. It also lets us handle different kinds of bill payments, online purchases, recharges and more using debit cards, credit cards and other available payment options.
Cons
Every transaction comes with a fee and those charges are higher than what many competitors ask for. There is also the risk of an account being frozen without any prior warning. On top of that, if a transaction fails or stays pending, getting the debited amount refunded can take a long time.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Computer Software, 11-50 employees
More than a year
“Best gateway for subscriptions”
Pros
After trying other payment gateways for my WordPress plugins, PayPal has been the best option for me. It handles payments, subscriptions and even disputes in a very convenient way which makes the whole system much easier to manage.
Cons
One thing I'd still want is the ability to create invoices for my Indian users.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Internet, 1-10 employees
More than a year
“convenient global transactions”
Pros
It makes handling global transactions convenient for me and many of the people I work with.
Cons
This is a very useful financial service for business overall but it should improve the amount of time it takes to resolve issues between clients.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Retail, 11-50 employees
More than a year
“Strong buyer protection”
Pros
I like that PayPal makes things convenient for both sellers and buyers when it comes to managing orders, sending payments, handling return requests and more.
Cons
Buyer protection is stronger than the protection offered to sellers.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Automotive, 500+ employees
More than a year
“convenient online transactions”
Pros
PayPal has become such a widely used platform and that's a big reason I keep relying on it. I use it for all of my eBay purchases and pretty much every online transaction whenever PayPal is available.
Cons
One thing that has been disappointing is how much the fees seem to have increased. The charges tied to crypto, in particular, are much higher than they really should be.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“Can be used by all ages”
Pros
No matter your age, PayPal is very user-friendly and since many of my clients already use it, getting paid quickly is really convenient.
Cons
I really haven't had any issues so far. If I had to point out one thing, it would be the taxes and deductions taken out when a client pays me so with my set pricing I end up receiving less through the PayPal business app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10