PayPal Software

PayPal Software Reviews

Total 6213 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

TE
Timothy Elias

Transportation/Trucking/Railroad, 1-10 employees

More than a year

5.0

“packed with business features”

Pros

There's a really solid set of features and options here, with plenty of capabilities to support almost any kind of business.

Cons

The pricing feels a little on the high side but they do offer a lot of features that you can actually put to use so I guess its justified.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Apparel & Fashion, 11-50 employees

More than a year

5.0

“Great for ecommerce”

Pros

Getting started with it is quick and it's the default payment option I rely on for the e-commerce websites I build.

Cons

Honestly I can't think of any downsides to using PayPal.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

TC
Tyrone Cupper

Defense & Space, 51-100 employees

More than a year

5.0

“practical card-linked payments”

Pros

Using it is very simple and I can connect it directly to my debit cards without any hassle.

Cons

I just wish more places accepted it so I could use it for purchases more often.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Marketing and Advertising, 1-10 employees

More than a year

5.0

“long-term reliability”

Pros

After 15 years of using PayPal for both personal payments and my business, I've been happy with it for most of that time. Its biggest advantage is how simple it is to send and receive money once the account is set up. Managing subscriptions has also been very convenient which mattered a lot to me since I sold many subscription-based products and services. Overall, it feels like a modern, dependable platform and that's a big reason so many consumers continue to trust it.

Cons

PayPal itself is a solid platform. It feels modern, secure and dependable but at the same time I think it's lacking some of the more advanced features newer platforms now offer. It really needs to innovate more. For example, I'd like to see the ability to accept multiple mobile payment options through PayPal, along with broader support for cryptocurrencies. If PayPal wants to remain a leader, it still has some catching up to do. On top of that, the support team could do a much better job of working with businesses instead of relying on canned replies that aren't very helpful.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

9

DH
Destinee Howard

Hospital & Health Care, 101-500 employees

More than a year

4.0

“instant transfers”

Pros

These days it's hard to get by without an online payment service like PayPal. It's incredibly convenient. I can send money to my sister within seconds and pay merchants while still having purchase protection which gives me extra peace of mind.

Cons

It gets frustrating is how overly sensitive the security system can be. My account sometimes gets flagged for no clear reason and that can be pretty annoying.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

JC
Jericho Castardo

Computer Software, 1-10 employees

More than a year

5.0

“handles transactions safely”

Pros

Handling online payments feels much safer with PayPal. I'm really impressed by how well it protects my information and adds an extra layer of security against online scams. Using the app has been an excellent experience overall and I'd absolutely recommend it to anyone.

Cons

Up to this point, I haven't run into any problems or technical issues with the software. It has consistently delivered reliable service and fully lived up to my expectations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

PR
Phillip Richardson

Real Estate, 101-500 employees

More than a year

5.0

“Works almost everywhere”

Pros

PayPal makes online shopping really convenient because it lets you both pay for purchases and receive money across different platforms. I've been able to use it with Amazon, eBay and plenty of other e-commerce services which makes it very versatile.

Cons

There really isn't much to complain about with this service since it works with nearly every online commerce platform I've used. The only thing I'd still want is broader use in physical department stores.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

TG
Tim George

Writing and Editing, 1-10 employees

More than a year

4.0

“good banking integration”

Pros

One of the biggest strengths of PayPal is how well it connects with both my business and personal bank accounts. On the business side, it has taken away the stress of dealing with customer checks being returned which hasn't been a concern for me in years.

Cons

Customer support can feel a little slow at first especially until you figure out the right channels and steps to get things handled efficiently.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

9

JMBF
Joseph Manuel Blanco Flores

Computer Software, 1-10 employees

Less than 6 months

5.0

“fast & secure”

Pros

Sending payments and receiving money through PayPal has been excellent for me because it helps manage finances quickly and securely. The platform is simple to use even without much prior experience.

Cons

Account verification process can be difficult to complete at times. I need a stable internet connection and strong mobile signal because the verification codes expire quickly as part of the added security.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

RA
Robert All

Computer Software, 51-100 employees

More than a year

5.0

“protected payments”

Pros

This platform feels secure and simple and the fact that so many vendors accept it really helps me with the whole payment ecosystem.

Cons

I'd love to see tighter integration with Venmo and Braintree. Since both are already part of the PayPal umbrella that connection should work better.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

SKW
Siew Kheong Wong

Telecommunications, 500+ employees

Less than a year

4.0

“Safeguards against scams”

Pros

Data privacy is well protected and the option to enable two-step authentication adds another layer of security to keep my account safe from unauthorized transactions.

Cons

Transferred funds take about 2 days to show up in the seller's account. Changing the account name is also quite inconvenient because PayPal requires official documents for identity verification and the guidance provided by customer service is not very clear.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

9

AA
Asif Anwar

Information Services, 500+ employees

More than a year

5.0

“secure international payments”

Pros

PayPal has been the simplest way to send and receive international payments with commercial sites and business clients. The transactions feel very secure and features like 2FA and advanced encryption make the whole process reliable.

Cons

Customer support was terrible. When I called the support number I was told to reach out through Twitter and email instead. I ended up being redirected through different contact methods several times before I finally got connected to an actual person who could help.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

MA
Mariam Adel

Retail, 1-10 employees

More than a year

5.0

“preferred by customers”

Pros

A number of our customers specifically prefer paying through PayPal so having it available is definitely a plus.

Cons

The fees are fairly high and having to manually update the tracking for every single order takes extra time.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9