PayPal Software Reviews
Total 6213 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars20%
3
Stars4%
2
Stars1%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Transportation/Trucking/Railroad, 1-10 employees
More than a year
“packed with business features”
Pros
There's a really solid set of features and options here, with plenty of capabilities to support almost any kind of business.
Cons
The pricing feels a little on the high side but they do offer a lot of features that you can actually put to use so I guess its justified.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Apparel & Fashion, 11-50 employees
More than a year
“Great for ecommerce”
Pros
Getting started with it is quick and it's the default payment option I rely on for the e-commerce websites I build.
Cons
Honestly I can't think of any downsides to using PayPal.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Defense & Space, 51-100 employees
More than a year
“practical card-linked payments”
Pros
Using it is very simple and I can connect it directly to my debit cards without any hassle.
Cons
I just wish more places accepted it so I could use it for purchases more often.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“long-term reliability”
Pros
After 15 years of using PayPal for both personal payments and my business, I've been happy with it for most of that time. Its biggest advantage is how simple it is to send and receive money once the account is set up. Managing subscriptions has also been very convenient which mattered a lot to me since I sold many subscription-based products and services. Overall, it feels like a modern, dependable platform and that's a big reason so many consumers continue to trust it.
Cons
PayPal itself is a solid platform. It feels modern, secure and dependable but at the same time I think it's lacking some of the more advanced features newer platforms now offer. It really needs to innovate more. For example, I'd like to see the ability to accept multiple mobile payment options through PayPal, along with broader support for cryptocurrencies. If PayPal wants to remain a leader, it still has some catching up to do. On top of that, the support team could do a much better job of working with businesses instead of relying on canned replies that aren't very helpful.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Hospital & Health Care, 101-500 employees
More than a year
“instant transfers”
Pros
These days it's hard to get by without an online payment service like PayPal. It's incredibly convenient. I can send money to my sister within seconds and pay merchants while still having purchase protection which gives me extra peace of mind.
Cons
It gets frustrating is how overly sensitive the security system can be. My account sometimes gets flagged for no clear reason and that can be pretty annoying.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Computer Software, 1-10 employees
More than a year
“handles transactions safely”
Pros
Handling online payments feels much safer with PayPal. I'm really impressed by how well it protects my information and adds an extra layer of security against online scams. Using the app has been an excellent experience overall and I'd absolutely recommend it to anyone.
Cons
Up to this point, I haven't run into any problems or technical issues with the software. It has consistently delivered reliable service and fully lived up to my expectations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Real Estate, 101-500 employees
More than a year
“Works almost everywhere”
Pros
PayPal makes online shopping really convenient because it lets you both pay for purchases and receive money across different platforms. I've been able to use it with Amazon, eBay and plenty of other e-commerce services which makes it very versatile.
Cons
There really isn't much to complain about with this service since it works with nearly every online commerce platform I've used. The only thing I'd still want is broader use in physical department stores.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Writing and Editing, 1-10 employees
More than a year
“good banking integration”
Pros
One of the biggest strengths of PayPal is how well it connects with both my business and personal bank accounts. On the business side, it has taken away the stress of dealing with customer checks being returned which hasn't been a concern for me in years.
Cons
Customer support can feel a little slow at first especially until you figure out the right channels and steps to get things handled efficiently.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Computer Software, 1-10 employees
Less than 6 months
“fast & secure”
Pros
Sending payments and receiving money through PayPal has been excellent for me because it helps manage finances quickly and securely. The platform is simple to use even without much prior experience.
Cons
Account verification process can be difficult to complete at times. I need a stable internet connection and strong mobile signal because the verification codes expire quickly as part of the added security.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 51-100 employees
More than a year
“protected payments”
Pros
This platform feels secure and simple and the fact that so many vendors accept it really helps me with the whole payment ecosystem.
Cons
I'd love to see tighter integration with Venmo and Braintree. Since both are already part of the PayPal umbrella that connection should work better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Telecommunications, 500+ employees
Less than a year
“Safeguards against scams”
Pros
Data privacy is well protected and the option to enable two-step authentication adds another layer of security to keep my account safe from unauthorized transactions.
Cons
Transferred funds take about 2 days to show up in the seller's account. Changing the account name is also quite inconvenient because PayPal requires official documents for identity verification and the guidance provided by customer service is not very clear.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
9
Information Services, 500+ employees
More than a year
“secure international payments”
Pros
PayPal has been the simplest way to send and receive international payments with commercial sites and business clients. The transactions feel very secure and features like 2FA and advanced encryption make the whole process reliable.
Cons
Customer support was terrible. When I called the support number I was told to reach out through Twitter and email instead. I ended up being redirected through different contact methods several times before I finally got connected to an actual person who could help.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Retail, 1-10 employees
More than a year
“preferred by customers”
Pros
A number of our customers specifically prefer paying through PayPal so having it available is definitely a plus.
Cons
The fees are fairly high and having to manually update the tracking for every single order takes extra time.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9