Restroworks Reviews

“online ordering and reporting is perfect”

Pros

This software has been really good for online ordering, order punching and reporting. We can enter billing and print the KOT directly to the right kitchen printer, whether that is the bar printer, kitchen printer or Chinese printer. The customer support team has also been very helpful. We can contact them through calls, email or the support widget.

Cons

Nothing I dislike about it for now. Everything is working well right now.

“user-friendly ordering flow”

Pros

Getting started with the application was simple and learning how to use it did not take much time. The integrations with food aggregators are simple to handle and manage. The auto-accept feature for orders works properly and does its job well. The support team has also been helpful.

Cons

No major issues at the moment but the support system could be better on Saturdays and Sundays.

“Excellent software overall”

Pros

Compared with other software I've used, the billing in it feels much simpler to handle. The reports are very detailed and quick to access whenever needed. We also use tablets for billing that makes taking orders much more convenient and helps the whole process move more efficiently.

Cons

We really haven't come across anything to dislike about it. If we notice any issues later on, I'll definitely share them in the future.

“detailed reports with tally support”

Pros

We use this application to send data to our Tally server for accounting and it has been working well for that purpose. The reports are quite detailed, especially the bill-wise and GST reports that include a lot of useful information. It also lets us generate reports across all brands and outlets that is very helpful. We had an issue with transferring data to Tally during integration but the team helped us resolve it.

Cons

It would be much better if there were an option to create custom reports based on specific requirements, instead of having to generate multiple reports just to get the exact data needed. Another issue is that the report headings are not standardized and tend to vary from one report to another.

“Love the reporting flexibility”

Pros

Using this tool has noticeably reduced our workload and the front-of-house customization request feature is very simple to handle. Copying and pasting an order from one table to another is also very simple . The application itself is user-friendly enough that almost anyone can start working on it without much difficulty. We rely on several reports every day, including the daily sales report, settlement report, sales by item category, discount report, BTC report and online/other payment detail report, because they give us a clear picture of how the day went. The transaction information printed on the receipt is an excellent feature since it shows a full breakdown of the payment right there on the bill. Since their application is cloud-based, we can access it from anywhere and make system changes even while working remotely. John is an outstanding Restroworks software trainer who comes well prepared and uses training time very efficiently. He clearly has real enthusiasm for the software that makes his sessions engaging and enjoyable. His user-focused approach stands out because he always explains how the software helps the end user, keeping the training practical and relevant. He is especially good at building confidence, so users feel comfortable and capable while learning. His explanations are clear, simple and presented in a very engaging way. He is also highly supportive and adaptable, showing a lot of patience and empathy throughout the training. Their support handles problem-solving very well, addresses issues quickly, listens carefully to questions and concerns and remains open to feedback so he can keep improving his approach. The Academy is also very simple to learn from, with clear explanations across all modules. The inclusion of videos makes it even better and being able to download them for future reference is very useful. Another major advantage is that the system can run offline for 48 hours that helps us continue operations without disruption when internet issues come up.

Cons

A feature I would still like to see is the ability to check the billing screen from any device. That would make it much easier to monitor backend changes and preview them directly.

“fantastic mobility for service teams”

Pros

Running IT services for Bravo, I've seen this application work really well in day-to-day use. It's a very simple system to handle and because it's cloud-based, it gives the team a lot of flexibility. Staff can carry tablets right to the customer tables, enter orders on the spot and the KOT gets printed in the kitchen immediately. The operations team uses it every day for taking orders, checking reports and managing regular daily tasks. It's honestly one of the simplest applications to operate, especially for bar and kitchen order taking and the KOT always prints instantly on the assigned printer.

Cons

I don't have anything negative to say about the application. It works exactly the way it's supposed to and runs without any issues.

“Made trainings more valuable”

Pros

One of the biggest advantages of this software has been Restroworks Academy. It helped us understand the full system clearly and my staff was able to learn it quickly with its support. That saved us a lot of time and made our workflow better. Thanks to this tool for making things more manageable for us.

Cons

A few reports have not been accessible or available for extraction for more than a week, so this issue should be looked into and fixed. Aside from that, the other reports are working as expected.

“auto-accepted orders save time”

Pros

It feels very user-friendly to work with. Whenever an order comes in from any online integrated partner channel, it gets accepted automatically that cuts down a lot on manual effort and really reduces manpower needs. Also, several other features perform very well too, especially the inventory side.

Cons

Petty cash management becomes difficult. It also shows variance without any actual error that creates confusion and becomes critical for our team members.

“reliable dashboard for daily operations”

Pros

This tool has been a dependable, user-friendly system that really helps with our day-to-day work, from billing and printing to keeping an eye on sales and revenue. The dashboard is adaptive and the detailed reports make tracking performance very convenient.

Cons

The application comes with so many features that it covers everything we need. Overall, it has been a hassle-free experience and I honestly do not have anything to complain about.

“Adaptive interface”

Pros

It stands out with an adaptive user interface, smooth integration between modules and strong reporting features that make restaurant operations much more efficient and help with faster, better decision-making.

Cons

They should improve the billing interface that can sometimes slow down a bit during peak hours and impact order processing speed. There are also occasional timing issues with printing.

“faster realtime operations”

Pros

Switching to this tool has made a huge difference in how quickly we run operations. Our previous application used to take a long time for printing, generating reports and similar tasks but with Restroworks, everything happens in real time. The team regularly uses audit reports, daily sales reports, NC reports, TTR reports and other data to get accurate day-to-day insights. Since the application is cloud-based, that has been a major advantage for us. It performs fast and there is no worry about server failure because everything is managed on the cloud. Both the F&B team and the Accounts team have adapted well to the system and are very satisfied with how the application works. Our experience working with their team has also been very positive, as he has precise knowledge of every part of the application. The KOT and bill printouts are very clear and easy to understand so guests can read every detail properly. The staff was also very excited about the academy tool because it was the first time they had access to a service like this, where they could learn the application anytime through short videos. We are also using QR ordering that allows customers to place orders directly from their mobile phones while sitting at their table or even from their rooms.

Cons

Everything has been up to the mark and we are getting exactly what we expected from the application without any issues.

“impressed with cloud access”

Pros

Running operations has become much more manageable with this tool. It did take a bit of time to get used to in the beginning but once we got familiar with it, it turned into a really useful application. We rely daily on reports like the daily sales report, DSR, item contribution report, outlet sales and taxation report for analyzing our data. Since it is cloud-based, it gives us the flexibility to access and use the system from anywhere and on any device without trouble. The Offers module is another strong feature, as it allows us to create different promotions like BOGO, set item criteria and code-based offers for customers. Setting up offers in the application is quite adaptive and convenient.

Cons

The backend tends to slow down at the beginning of the week and during month-end closing, so publishing and generating reports can take longer than expected. Combos also cannot be added to a set menu and the same item cannot be included again within that set menu. There should be an option to change quantity even after punching the KOT. It would also help to have an email blacklist notification whenever an email is blacklisted. Another thing missing at the POS is print preview, because right now we have to actually print just to test it.

“Quick reports and handy QR ordering”

Pros

One thing that has been really useful for us is the variety of reports the software provides. They're clear, easy to follow and make sales management much more practical. The best part is how fast we can send the data straight to email-it only takes a few seconds that is incredibly convenient.

Cons

No cons

“excellent reporting for restaurants”

Pros

This system in our restaurant has proven to be really simple and it has proven to be reliable day to day. There are also hundreds of reports available that helps us get useful insights into how the business is performing.

Cons

One limitation is that the reports are generated using only one month of combined data. It would be much better for reporting if we could get constrong ated data based on whatever date range we need.

“Cloud reports actually save our time”

Pros

Ever since I started using thsi tool, i really cut down my workload and the system is simple to learn and operate. We regularly review sales reports, especially the daily sales summary report, to understand how our sales are performing each day. The staff reports in the system also help us monitor and compare employee performance. Since it is cloud-based, it is very convenient to use because we can access reports and the admin panel from anywhere. The Academy was also very helpful in teaching us the application and we used it to learn whenever we got free time during operations. Our implementation journey with Vishal went very well and he supported us a lot throughout the implementation phase. He explains everything in a very clear and easy-to-understand way. The application is also simple to explain to staff members and we are usually able to find solutions to any problems without much difficulty.

Cons

Everything has been going well so far and I will definitely share an update in the future if anything changes.

“posist academy is fantastic”

Pros

Having POSIST Academy available has been incredibly helpful. We can learn the platform at our own pace and go through the training whenever it fits our schedule. Whenever we get stuck on something, the training videos are right there and make it easy to get back on track.

Cons

So far, the software is working well for us. If anything comes up later on, we'll be sure to share our concerns in the future.

“fast syncing with night audit”

Pros

Posist works really well with Hitelogix for us, especially since we also use the night audit feature. The sync happens very quickly that has been really helpful.

Cons

When we have complimentary bills, the bill syncing gets delayed a bit.

“billing and security done right”

Pros

It covers every feature needed to manage the billing process efficiently and keep operations running without interruptions. It also includes useful security options, such as updating passcodes for admin-related tasks and we can monitor activity through logs too. The team has been very helpful whenever needed.

Cons

One issue is that the support helpline is often busy. Whenever we try calling support, it's hard to get connected right away at the same time.

“Clean punching”

Pros

The punching interface works really well and it consistently provides accurate reports that help us analyze everything properly.

Cons

Overall, it has been good, though there are times when the reports take a while to generate.

“Simple to use”

Pros

Billing feels much more smooth compared with other software I've used. At the end of the day, we can prepare reports without any hassle and the report sections make it very convenient to pull the data we need. The CRM features and online integrations are also working well.

Cons

I do not really have any major issues to mention here but one suggestion would be to provide yearly stock data through a single link.