Rx30 Pharmacy System Reviews

Pros

Running the report that I needed was relatively easy, and it has significantly contributed to the success of my business.

Cons

The reports take time to generate, and once pulled, they require additional organization. It is challenging to get a snapshot of the data at a specific time.

Pros

As a pharmacist since 2005, I have opened three pharmacies prior to my current store, and I have never encountered as many issues with a pharmacy management system as I have with TDS Rx30. I have invested both money and time into the system and training, yet I have not experienced any benefits. Instead, the system has cost me money, wasted my time, and caused daily stress during its usage. Since the initial setup, the Rx30 system has not functioned as intended, and the Rx30 technicians can confirm this. Over the past three months, I have sought assistance numerous times to resolve specific issues, but they have failed to address them. The Rx30 service representatives are quick to assume and assert that the issues arise from insufficient training or user error. This system is Lennox-based, requiring a methodical approach to each command and feature. The Rx30 system is scattered across the screen, and you need to know where to navigate to accomplish anything. At the bottom of the screen, there is a list of commands spanning from left to right, each with multiple sub-commands numbering anywhere from 10 to 20. To input a new prescription, you must access a different area, and if you need to edit the same prescription after, lets say it is denied by insurance, you must go to yet another area. To review payment details for a specific prescription, you need to navigate to a different area. Furthermore, medications are billed inconsistently, with some measured in packages, grams, milliliters, or units, leading to errors. Additionally, there are no queues or boxes for essential features like refills, pending refills, electronic prescriptions, or future-dated prescriptions; these items are buried under different commands at the bottom of the screen as sub-numbered commands. The Rx30 system and the POS do not operate seamlessly together or communicate effectively. Although the delivery app that can be downloaded on a tablet is useful, it is challenging to return a prescription to hold in case the patient declines it after ringing it out for delivery. It involves a long and tedious process. The signature capture device and register communication and commands are peculiar and slow, causing confusion at the register. For instance, when using a credit card, patients are presented with options like "Debt US" or "Debt Credit," leading to further confusion. My overall experience with Rx30 has been costly.

Cons

I find the system to be very rigid and difficult to work with. It lacks a proper workflow, as it only goes one way from input to packaging and Rx review. The communication between the Rx and POS systems is one-way as well. To put a prescription back from will-call to hold, I have to manually change the status or edit the Rx. The system commands, such as Rx input, packaging, RPh final verification, editing Rx, reversing/editing Rx, and putting it on hold, are scattered across the screen and require the use of F buttons (F1-F8). For optimal functionality, I need to use both the mouse and the keyboard. Additionally, there is a significant time lag of 3-10 minutes in my experience. Even if a technician immediately fixes a prescription sent back by the pharmacist for editing, it takes a while to return. The reject button (F5) on the RPh verification screen allows you to reject a prescription with a reason, but it serves no purpose as it does not send the prescription back to the tech. There are no dedicated queues for refill management, new Rx management, faxed prescriptions, troubleshooting, or rejected prescriptions. The auto-refill feature has not worked since I opened three months ago because they have not figured out the Universal Pharmacist role or Virtual pharmacist. Although you can queue a prescription to be filled on a specific future date, you still have to manually process it on that day. The service desk is slow in returning calls, and we have three open issue tickets daily.