Rx30 Pharmacy System Reviews

Pros

I failed to find anything that I like about these fraudulent individuals.

Cons

It is absolutely impossible to get in touch with someone capable of providing assistance. They constantly "create tickets" that have absolutely no effect. If you are lucky, maybe someone will call back a few weeks later. Their customer service is hands down the worst. I strongly advise against using them! You will undoubtedly regret it!

Pros

The e-prescribing feature is user-friendly.

Cons

There always seems to be an issue somewhere in the system. Unless you are extremely familiar with the software, you will need to reach out to customer service. However, if you do need customer service, you are out of luck because, as far as I can tell, it simply does not exist.

Pros

The integration is excellent, and the inventory system is easy to navigate. Filling prescriptions has never been easier.

Cons

There are no cons to mention. It is an incredibly easy system to use.

Pros

Prescription processing and insurance billing are speedy.

Cons

The customer service is very poor. I recently had an issue with a simple label adjustment, and I had to make four phone calls (each with about a 40-minute hold time) and had three chat sessions in regards to this matter. Nobody from the label department ever returned my calls. As I write this review, i am currently on hold with them (18 minutes and counting). Unfortunately, this is not the only issue I have faced with their customer service.

Pros

Honestly, we have been working with this company for a long time, and their services have greatly benefited us. Their pharmaceutical inventory and system are comprehensive, equipped with the latest technology for optimal performance. We are extremely satisfied with Rx30.

Cons

We absolutely love everything about working with Rx30. Choosing to work with them was the best decision we have made.

Pros

The customer support team is friendly, but there should be a larger staff to address issues. The software is satisfactory.

Cons

The response time for addressing problems is absolutely horrifying. For instance, our store is point of sale (POS) has been down since mid-Monday. Today is Thursday, and we keep receiving the same promise we have heard for the past four days: "tomorrow" or "we will escalate the problem." This is resulting in extreme customer dissatisfaction because we ca not process credit or debit cards. Once we finally get our POS back, we will have to manually input everything into the system since we have been relying on paper records. We ca not reconcile the register or make bank deposits. Every prescription will require manual adjustments to be entered because when the POS is down, anything entered into the system wo not sync with the POS. Are there so many problems and customers in the support queue that it takes days to resolve them? Were the issues so significant that they could not be fixed promptly? Our previous system, SRS, had same-day response times. There was a time when we needed a part replaced, and it was overnighted and fixed the next day. I had to request a program adjustment to include medication strength on the label, which took a couple of days to implement. Meanwhile, I had to manually adjust the labels myself every time we received a new medication with incomplete labeling.

Pros

It offers a wide range of features and supports almost every desired function in pharmacy management.

Cons

We like all the features this software offers. It is truly an excellent product, as long as nothing goes wrong.

Pros

It is highly functional, although somewhat inflexible. It is truly capable, and despite a few stop edits, this operating system is a great value for the money.

Cons

The technical support is nonexistent. Ticket after ticket goes unanswered, or if we are lucky, they might call us back in a week or so. I have been using this software for less than six months, and I genuinely believe I know more about the system than the individuals who answer the technical support line. They still have not transferred my e-script images from my previous software.

Pros

It is functional and allows for extensive customization.

Cons

The customer support is absolutely horrendous! It used to be excellent, but now I feel like i am stranded in the middle of a hurricane. There is nowhere to turn, and it is impossible to get a timely response over the phone. This recent change in customer support is driving me to start exploring other pharmacy dispensing software options. It is truly terrible!

Pros

What stands out to me the most about this software is that I have become accustomed to using it.

Cons

The customer support is beyond terrible. Initially, it is nearly impossible to reach someone on the phone. The fees for support and transmission are exorbitant. The Rx30 team fails to treat you as a valued customer. The support you pay an excessive amount for is mediocre at best.

Pros

The ease of use and exceptional customer service make a significant difference. Whenever I encountered an issue, the customer service team was well aware of it and resolved it quickly and efficiently.

Cons

After software updates, there are occasional glitches, but that is expected with any system.

Pros

It used to be great and easy to use until the past year.

Cons

The customer service is absolutely terrible. It used to be incredible, but the past year has been an absolute nightmare.

Pros

Rx30 transforms an average pharmacy system into a customizable portal that enables personalized patient care in the 21st century.

Cons

When I have an issue, it can take a couple of hours to get in touch with customer service. However, they are always very helpful once I manage to reach someone.

Pros

I love the fact that how easy it is to navigate this system. If you are unsure, there is an RX University available to help you learn every aspect of Rx30.

Cons

My biggest complaint is the customer support. I typically have to wait for at least 30 minutes, and often even longer, to get assistance. It became an even bigger problem when the POS system changed.

Pros

It processes information and prescriptions swiftly. Reporting is also exceptionally fast. The company proactively adds new capabilities.

Cons

The system heavily relies on menus, making it difficult for new users to learn. Generating reports is challenging, and the customer service is slow to respond. Sometimes, it takes a whole day to hear back.

Pros

Rx30 is incredibly user-friendly and easy to use once you invest time in learning the menus, which are intuitively designed for navigation. Printing reports, entering prescriptions, and managing inventory were effortless with Rx30.

Cons

The only downside I have for Rx30 is the POS system. The POS, which was on a server, would frequently freeze. i am not entirely sure if it was a software issue or a hardware glitch.

Pros

The format is relatively easy to adapt to, and I was pleasantly surprised by the abundance of features that contribute to a seamless workflow.

Cons

There are times when communications go down. However, the customer service and IT team are highly efficient and quickly resolve the issue to get us back up and running.

Pros

I was informed that Rx30 is a more secure system since it is not Windows-based, reducing the likelihood of hacking or infections.

Cons

I dislike almost everything about it. Every task requires so many steps. As a user, you constantly have to navigate through various function keys (F1, F2, F4, etc.) to find what you need.

Pros

The software offers both ease of use and comprehensive functionality. The constant updates and changes ensure that I do not fall behind in the industry.

Cons

Some updates feel unnecessary. This leads to additional keystrokes and slower processing times.

Pros

Unfortunately, I have not experienced any benefits with this software. Training was time-consuming and resolving issues with the help desk often required lengthy phone calls. There were instances where they failed to return calls. The same problems seemed to arise on a weekly basis. As someone with a computer technician degree, I find the system poorly designed. There are an excessive number of commands and buttons to accomplish tasks. I cannot recommend it. I have been working with the system for three months, and it remains challenging to learn. Commands are scattered in different places, resulting in a significant time investment for data input, filling prescriptions, rebilling, and managing patient demographics. I have not found anything to like about the software. Whenever I reach out to the help desk for assistance, they often dismiss issues as user errors or training deficiencies. They refuse to acknowledge the systems flaws. Even an on-site employee designated for training admitted the system has numerous issues that she could not get resolved. She lacked answers to some questions, indicating the systems inadequate performance. My boss is extremely frustrated with Rx30 and has decided to switch to PioneerRx after just three months. I have been training on PioneerRx, and so far, it seems easy to use and user-friendly. Unfortunately, Rx30 falls short in terms of user-friendliness, and even the help desk lacks client-friendly support.

Cons

As a tech working with Rx30, my experience has been very frustrating and time-consuming. Every day, I have to contact Rx30 with multiple issues, and each time they create a ticket promising to call back for assistance. Unfortunately, they often fail to follow up and provide help. i am not sure if they ignore us due to a strained relationship with the owner or simply do not prioritize customer care. Let me list some of the problems I have encountered: 1) Whenever we try to RTS medications from will-call through the workflow, a few medications always get stuck in the system. We have to call for a fix every time, but the issue repeats (a waste of time). 2) When we put prescriptions on hold and process them later, something is always missing, such as the sig, original image, or origin code (another time-waster). 3) Occasionally, when I bill a secondary insurance for split-billing, the system fails to recognize it on refills, and I have to manually double-bill. Other systems I have worked on do not require this extra step. 4) Cash prescriptions need to be reversed for some reason, which does not make sense. It will not let me change the prescription info directly. 5) Adding doctors or new drugs can be done from the inputting screen or a completely different one, causing unnecessary time wastage. 6) In summary, the system is just not good.