Rx30 Pharmacy System Reviews
softwareOverall Rating
3
22 Review(s)
Rating Distribution
5
(6)
4
(3)
3
(2)
2
(6)
1
(5)
Satisfaction Score
Ease of use
6
Value for money
5
Customer Support
5
Functionality
6
Overall Rating
3
22 Review(s)
Rating Distribution
5
(6)
4
(3)
3
(2)
2
(6)
1
(5)
Satisfaction Score
Ease of use
6
Value for money
5
Customer Support
5
Functionality
6
Filters
Ratings
Provider Size
Time Used
Sort by:
Worst Customer Service Ever!
Worst Customer Service Ever!
Pros
I failed to find anything that I like about these fraudulent individuals.
Cons
It is absolutely impossible to get in touch with someone capable of providing assistance. They constantly "create tickets" that have absolutely no effect. If you are lucky, maybe someone will call back a few weeks later. Their customer service is hands down the worst. I strongly advise against using them! You will undoubtedly regret it!
Ease of use
3
Value for money
1
Customer Support
1
Functionality
3
William
Pharmaceuticals, 11-50 employees
More than a year
August 2023
Buyer beware
Buyer beware
Pros
The e-prescribing feature is user-friendly.
Cons
There always seems to be an issue somewhere in the system. Unless you are extremely familiar with the software, you will need to reach out to customer service. However, if you do need customer service, you are out of luck because, as far as I can tell, it simply does not exist.
Ease of use
3
Value for money
1
Customer Support
1
Functionality
3
Todd
Pharmaceuticals, 11-50 employees
More than a year
November 2022
great system
great system
Pros
The integration is excellent, and the inventory system is easy to navigate. Filling prescriptions has never been easier.
Cons
There are no cons to mention. It is an incredibly easy system to use.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Emily
Pharmaceuticals, 11-50 employees
More than a year
July 2022
Very bad customer service.
Very bad customer service.
Pros
Prescription processing and insurance billing are speedy.
Cons
The customer service is very poor. I recently had an issue with a simple label adjustment, and I had to make four phone calls (each with about a 40-minute hold time) and had three chat sessions in regards to this matter. Nobody from the label department ever returned my calls. As I write this review, i am currently on hold with them (18 minutes and counting). Unfortunately, this is not the only issue I have faced with their customer service.
Ease of use
8
Value for money
2
Customer Support
2
Functionality
6
Arbi
Pharmaceuticals, 1-10 employees
More than a year
May 2022
Quite beneficial
Quite beneficial
Pros
Honestly, we have been working with this company for a long time, and their services have greatly benefited us. Their pharmaceutical inventory and system are comprehensive, equipped with the latest technology for optimal performance. We are extremely satisfied with Rx30.
Cons
We absolutely love everything about working with Rx30. Choosing to work with them was the best decision we have made.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Zeki
Pharmaceuticals, 500+ employees
More than a year
May 2022
NOT A GOOD BUY
NOT A GOOD BUY
Pros
The customer support team is friendly, but there should be a larger staff to address issues. The software is satisfactory.
Cons
The response time for addressing problems is absolutely horrifying. For instance, our store is point of sale (POS) has been down since mid-Monday. Today is Thursday, and we keep receiving the same promise we have heard for the past four days: "tomorrow" or "we will escalate the problem." This is resulting in extreme customer dissatisfaction because we ca not process credit or debit cards. Once we finally get our POS back, we will have to manually input everything into the system since we have been relying on paper records. We ca not reconcile the register or make bank deposits. Every prescription will require manual adjustments to be entered because when the POS is down, anything entered into the system wo not sync with the POS. Are there so many problems and customers in the support queue that it takes days to resolve them? Were the issues so significant that they could not be fixed promptly? Our previous system, SRS, had same-day response times. There was a time when we needed a part replaced, and it was overnighted and fixed the next day. I had to request a program adjustment to include medication strength on the label, which took a couple of days to implement. Meanwhile, I had to manually adjust the labels myself every time we received a new medication with incomplete labeling.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
LORI
Pharmaceuticals, 500+ employees
More than a year
April 2021
Terrible Customer Support
Terrible Customer Support
Pros
It offers a wide range of features and supports almost every desired function in pharmacy management.
Cons
We like all the features this software offers. It is truly an excellent product, as long as nothing goes wrong.
Ease of use
10
Value for money
9
Customer Support
3
Functionality
10
Andy
Health, Wellness and Fitness, 11-50 employees
More than a year
April 2021
Worst technical support EVER
Worst technical support EVER
Pros
It is highly functional, although somewhat inflexible. It is truly capable, and despite a few stop edits, this operating system is a great value for the money.
Cons
The technical support is nonexistent. Ticket after ticket goes unanswered, or if we are lucky, they might call us back in a week or so. I have been using this software for less than six months, and I genuinely believe I know more about the system than the individuals who answer the technical support line. They still have not transferred my e-script images from my previous software.
Ease of use
4
Value for money
4
Customer Support
2
Functionality
8
peter
Retail, 1-10 employees
Less than a year
February 2021
Was great, now not the case!
Was great, now not the case!
Pros
It is functional and allows for extensive customization.
Cons
The customer support is absolutely horrendous! It used to be excellent, but now I feel like i am stranded in the middle of a hurricane. There is nowhere to turn, and it is impossible to get a timely response over the phone. This recent change in customer support is driving me to start exploring other pharmacy dispensing software options. It is truly terrible!
Ease of use
8
Value for money
2
Customer Support
2
Functionality
8
JIM
Pharmaceuticals, 1-10 employees
More than a year
September 2020
Transaction Data Systems (Rx30) Pharmacy Software
Transaction Data Systems (Rx30) Pharmacy Software
Pros
What stands out to me the most about this software is that I have become accustomed to using it.
Cons
The customer support is beyond terrible. Initially, it is nearly impossible to reach someone on the phone. The fees for support and transmission are exorbitant. The Rx30 team fails to treat you as a valued customer. The support you pay an excessive amount for is mediocre at best.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
6
Christine
Pharmaceuticals, 1-10 employees
More than a year
July 2019
Fantastic Product with Great Customer Service
Fantastic Product with Great Customer Service
Pros
The ease of use and exceptional customer service make a significant difference. Whenever I encountered an issue, the customer service team was well aware of it and resolved it quickly and efficiently.
Cons
After software updates, there are occasional glitches, but that is expected with any system.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Aaron
Pharmaceuticals, 500+ employees
Less than 6 months
June 2019
Customer Service is TERRIBLE
Customer Service is TERRIBLE
Pros
It used to be great and easy to use until the past year.
Cons
The customer service is absolutely terrible. It used to be incredible, but the past year has been an absolute nightmare.
Ease of use
6
Value for money
4
Customer Support
2
Functionality
2
Jathan
Pharmaceuticals, 1-10 employees
More than a year
February 2019
Top of the Line Pharmacy Software
Top of the Line Pharmacy Software
Pros
Rx30 transforms an average pharmacy system into a customizable portal that enables personalized patient care in the 21st century.
Cons
When I have an issue, it can take a couple of hours to get in touch with customer service. However, they are always very helpful once I manage to reach someone.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
John
Pharmaceuticals, 11-50 employees
More than a year
September 2018
RX30 is an intuitive pharmacy software system that is capable to do the many different functions.
RX30 is an intuitive pharmacy software system that is capable to do the many different functions.
Pros
I love the fact that how easy it is to navigate this system. If you are unsure, there is an RX University available to help you learn every aspect of Rx30.
Cons
My biggest complaint is the customer support. I typically have to wait for at least 30 minutes, and often even longer, to get assistance. It became an even bigger problem when the POS system changed.
Ease of use
9
Value for money
9
Customer Support
5
Functionality
7
Jim
Retail, 51-100 employees
More than a year
June 2018
RX30 is very difficult to use until you memorize the many different menus and sub menus.
RX30 is very difficult to use until you memorize the many different menus and sub menus.
Pros
It processes information and prescriptions swiftly. Reporting is also exceptionally fast. The company proactively adds new capabilities.
Cons
The system heavily relies on menus, making it difficult for new users to learn. Generating reports is challenging, and the customer service is slow to respond. Sometimes, it takes a whole day to hear back.
Ease of use
2
Value for money
7
Customer Support
4
Functionality
6
Anonymous
Not Specified, N/A employees
Less than a year
April 2018
I used Rx30 working as a pharmacy technician before becoming a teacher.
I used Rx30 working as a pharmacy technician before becoming a teacher.
Pros
Rx30 is incredibly user-friendly and easy to use once you invest time in learning the menus, which are intuitively designed for navigation. Printing reports, entering prescriptions, and managing inventory were effortless with Rx30.
Cons
The only downside I have for Rx30 is the POS system. The POS, which was on a server, would frequently freeze. i am not entirely sure if it was a software issue or a hardware glitch.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Chase
Not Specified, N/A employees
More than a year
April 2018
An older software that is still snappy and functional.
An older software that is still snappy and functional.
Pros
The format is relatively easy to adapt to, and I was pleasantly surprised by the abundance of features that contribute to a seamless workflow.
Cons
There are times when communications go down. However, the customer service and IT team are highly efficient and quickly resolve the issue to get us back up and running.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Daniel
Not Specified, N/A employees
Less than a year
March 2018
clunky, not user-friendly, hard to get support
clunky, not user-friendly, hard to get support
Pros
I was informed that Rx30 is a more secure system since it is not Windows-based, reducing the likelihood of hacking or infections.
Cons
I dislike almost everything about it. Every task requires so many steps. As a user, you constantly have to navigate through various function keys (F1, F2, F4, etc.) to find what you need.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
6
PETER
Not Specified, N/A employees
Less than a year
March 2018
Reporting was the prompt to my call.
Reporting was the prompt to my call.
Pros
The software offers both ease of use and comprehensive functionality. The constant updates and changes ensure that I do not fall behind in the industry.
Cons
Some updates feel unnecessary. This leads to additional keystrokes and slower processing times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Toby
Not Specified, N/A employees
More than a year
February 2018
Rx30 is NOT RECOMMENDED to anyone that worked on windows system. System/Service/people is horrible.
Rx30 is NOT RECOMMENDED to anyone that worked on windows system. System/Service/people is horrible.
Pros
Unfortunately, I have not experienced any benefits with this software. Training was time-consuming and resolving issues with the help desk often required lengthy phone calls. There were instances where they failed to return calls. The same problems seemed to arise on a weekly basis. As someone with a computer technician degree, I find the system poorly designed. There are an excessive number of commands and buttons to accomplish tasks. I cannot recommend it. I have been working with the system for three months, and it remains challenging to learn. Commands are scattered in different places, resulting in a significant time investment for data input, filling prescriptions, rebilling, and managing patient demographics. I have not found anything to like about the software. Whenever I reach out to the help desk for assistance, they often dismiss issues as user errors or training deficiencies. They refuse to acknowledge the systems flaws. Even an on-site employee designated for training admitted the system has numerous issues that she could not get resolved. She lacked answers to some questions, indicating the systems inadequate performance. My boss is extremely frustrated with Rx30 and has decided to switch to PioneerRx after just three months. I have been training on PioneerRx, and so far, it seems easy to use and user-friendly. Unfortunately, Rx30 falls short in terms of user-friendliness, and even the help desk lacks client-friendly support.
Cons
As a tech working with Rx30, my experience has been very frustrating and time-consuming. Every day, I have to contact Rx30 with multiple issues, and each time they create a ticket promising to call back for assistance. Unfortunately, they often fail to follow up and provide help. i am not sure if they ignore us due to a strained relationship with the owner or simply do not prioritize customer care. Let me list some of the problems I have encountered: 1) Whenever we try to RTS medications from will-call through the workflow, a few medications always get stuck in the system. We have to call for a fix every time, but the issue repeats (a waste of time). 2) When we put prescriptions on hold and process them later, something is always missing, such as the sig, original image, or origin code (another time-waster). 3) Occasionally, when I bill a secondary insurance for split-billing, the system fails to recognize it on refills, and I have to manually double-bill. Other systems I have worked on do not require this extra step. 4) Cash prescriptions need to be reversed for some reason, which does not make sense. It will not let me change the prescription info directly. 5) Adding doctors or new drugs can be done from the inputting screen or a completely different one, causing unnecessary time wastage. 6) In summary, the system is just not good.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Nirmal
Hospital & Health Care, 1-10 employees
Less than 6 months
January 2018
New to Healthcare Industry
New to Healthcare Industry
Pros
Running the report that I needed was relatively easy, and it has significantly contributed to the success of my business.
Cons
The reports take time to generate, and once pulled, they require additional organization. It is challenging to get a snapshot of the data at a specific time.
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Shaun
Pharmaceuticals, 101-500 employees
Less than a year
January 2018
I been a Rx30 client for 3 months. I am having daily issues, with no successful help from Rx30 staff
I been a Rx30 client for 3 months. I am having daily issues, with no successful help from Rx30 staff
Pros
As a pharmacist since 2005, I have opened three pharmacies prior to my current store, and I have never encountered as many issues with a pharmacy management system as I have with TDS Rx30. I have invested both money and time into the system and training, yet I have not experienced any benefits. Instead, the system has cost me money, wasted my time, and caused daily stress during its usage. Since the initial setup, the Rx30 system has not functioned as intended, and the Rx30 technicians can confirm this. Over the past three months, I have sought assistance numerous times to resolve specific issues, but they have failed to address them. The Rx30 service representatives are quick to assume and assert that the issues arise from insufficient training or user error. This system is Lennox-based, requiring a methodical approach to each command and feature. The Rx30 system is scattered across the screen, and you need to know where to navigate to accomplish anything. At the bottom of the screen, there is a list of commands spanning from left to right, each with multiple sub-commands numbering anywhere from 10 to 20. To input a new prescription, you must access a different area, and if you need to edit the same prescription after, lets say it is denied by insurance, you must go to yet another area. To review payment details for a specific prescription, you need to navigate to a different area. Furthermore, medications are billed inconsistently, with some measured in packages, grams, milliliters, or units, leading to errors. Additionally, there are no queues or boxes for essential features like refills, pending refills, electronic prescriptions, or future-dated prescriptions; these items are buried under different commands at the bottom of the screen as sub-numbered commands. The Rx30 system and the POS do not operate seamlessly together or communicate effectively. Although the delivery app that can be downloaded on a tablet is useful, it is challenging to return a prescription to hold in case the patient declines it after ringing it out for delivery. It involves a long and tedious process. The signature capture device and register communication and commands are peculiar and slow, causing confusion at the register. For instance, when using a credit card, patients are presented with options like "Debt US" or "Debt Credit," leading to further confusion. My overall experience with Rx30 has been costly.
Cons
I find the system to be very rigid and difficult to work with. It lacks a proper workflow, as it only goes one way from input to packaging and Rx review. The communication between the Rx and POS systems is one-way as well. To put a prescription back from will-call to hold, I have to manually change the status or edit the Rx. The system commands, such as Rx input, packaging, RPh final verification, editing Rx, reversing/editing Rx, and putting it on hold, are scattered across the screen and require the use of F buttons (F1-F8). For optimal functionality, I need to use both the mouse and the keyboard. Additionally, there is a significant time lag of 3-10 minutes in my experience. Even if a technician immediately fixes a prescription sent back by the pharmacist for editing, it takes a while to return. The reject button (F5) on the RPh verification screen allows you to reject a prescription with a reason, but it serves no purpose as it does not send the prescription back to the tech. There are no dedicated queues for refill management, new Rx management, faxed prescriptions, troubleshooting, or rejected prescriptions. The auto-refill feature has not worked since I opened three months ago because they have not figured out the Universal Pharmacist role or Virtual pharmacist. Although you can queue a prescription to be filled on a specific future date, you still have to manually process it on that day. The service desk is slow in returning calls, and we have three open issue tickets daily.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Kamal
Pharmaceuticals, 1-10 employees
Less than 6 months
January 2018
Filters
Sort by:
Worst Customer Service Ever!
Worst Customer Service Ever!
Pros
I failed to find anything that I like about these fraudulent individuals.
Cons
It is absolutely impossible to get in touch with someone capable of providing assistance. They constantly "create tickets" that have absolutely no effect. If you are lucky, maybe someone will call back a few weeks later. Their customer service is hands down the worst. I strongly advise against using them! You will undoubtedly regret it!
Ease of use
3
Value for money
1
Customer Support
1
Functionality
3
William
Pharmaceuticals, 11-50 employees
More than a year
August 2023
Buyer beware
Buyer beware
Pros
The e-prescribing feature is user-friendly.
Cons
There always seems to be an issue somewhere in the system. Unless you are extremely familiar with the software, you will need to reach out to customer service. However, if you do need customer service, you are out of luck because, as far as I can tell, it simply does not exist.
Ease of use
3
Value for money
1
Customer Support
1
Functionality
3
Todd
Pharmaceuticals, 11-50 employees
More than a year
November 2022
great system
great system
Pros
The integration is excellent, and the inventory system is easy to navigate. Filling prescriptions has never been easier.
Cons
There are no cons to mention. It is an incredibly easy system to use.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Emily
Pharmaceuticals, 11-50 employees
More than a year
July 2022
Very bad customer service.
Very bad customer service.
Pros
Prescription processing and insurance billing are speedy.
Cons
The customer service is very poor. I recently had an issue with a simple label adjustment, and I had to make four phone calls (each with about a 40-minute hold time) and had three chat sessions in regards to this matter. Nobody from the label department ever returned my calls. As I write this review, i am currently on hold with them (18 minutes and counting). Unfortunately, this is not the only issue I have faced with their customer service.
Ease of use
8
Value for money
2
Customer Support
2
Functionality
6
Arbi
Pharmaceuticals, 1-10 employees
More than a year
May 2022
Quite beneficial
Quite beneficial
Pros
Honestly, we have been working with this company for a long time, and their services have greatly benefited us. Their pharmaceutical inventory and system are comprehensive, equipped with the latest technology for optimal performance. We are extremely satisfied with Rx30.
Cons
We absolutely love everything about working with Rx30. Choosing to work with them was the best decision we have made.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Zeki
Pharmaceuticals, 500+ employees
More than a year
May 2022
NOT A GOOD BUY
NOT A GOOD BUY
Pros
The customer support team is friendly, but there should be a larger staff to address issues. The software is satisfactory.
Cons
The response time for addressing problems is absolutely horrifying. For instance, our store is point of sale (POS) has been down since mid-Monday. Today is Thursday, and we keep receiving the same promise we have heard for the past four days: "tomorrow" or "we will escalate the problem." This is resulting in extreme customer dissatisfaction because we ca not process credit or debit cards. Once we finally get our POS back, we will have to manually input everything into the system since we have been relying on paper records. We ca not reconcile the register or make bank deposits. Every prescription will require manual adjustments to be entered because when the POS is down, anything entered into the system wo not sync with the POS. Are there so many problems and customers in the support queue that it takes days to resolve them? Were the issues so significant that they could not be fixed promptly? Our previous system, SRS, had same-day response times. There was a time when we needed a part replaced, and it was overnighted and fixed the next day. I had to request a program adjustment to include medication strength on the label, which took a couple of days to implement. Meanwhile, I had to manually adjust the labels myself every time we received a new medication with incomplete labeling.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
LORI
Pharmaceuticals, 500+ employees
More than a year
April 2021
Terrible Customer Support
Terrible Customer Support
Pros
It offers a wide range of features and supports almost every desired function in pharmacy management.
Cons
We like all the features this software offers. It is truly an excellent product, as long as nothing goes wrong.
Ease of use
10
Value for money
9
Customer Support
3
Functionality
10
Andy
Health, Wellness and Fitness, 11-50 employees
More than a year
April 2021
Worst technical support EVER
Worst technical support EVER
Pros
It is highly functional, although somewhat inflexible. It is truly capable, and despite a few stop edits, this operating system is a great value for the money.
Cons
The technical support is nonexistent. Ticket after ticket goes unanswered, or if we are lucky, they might call us back in a week or so. I have been using this software for less than six months, and I genuinely believe I know more about the system than the individuals who answer the technical support line. They still have not transferred my e-script images from my previous software.
Ease of use
4
Value for money
4
Customer Support
2
Functionality
8
peter
Retail, 1-10 employees
Less than a year
February 2021
Was great, now not the case!
Was great, now not the case!
Pros
It is functional and allows for extensive customization.
Cons
The customer support is absolutely horrendous! It used to be excellent, but now I feel like i am stranded in the middle of a hurricane. There is nowhere to turn, and it is impossible to get a timely response over the phone. This recent change in customer support is driving me to start exploring other pharmacy dispensing software options. It is truly terrible!
Ease of use
8
Value for money
2
Customer Support
2
Functionality
8
JIM
Pharmaceuticals, 1-10 employees
More than a year
September 2020
Transaction Data Systems (Rx30) Pharmacy Software
Transaction Data Systems (Rx30) Pharmacy Software
Pros
What stands out to me the most about this software is that I have become accustomed to using it.
Cons
The customer support is beyond terrible. Initially, it is nearly impossible to reach someone on the phone. The fees for support and transmission are exorbitant. The Rx30 team fails to treat you as a valued customer. The support you pay an excessive amount for is mediocre at best.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
6
Christine
Pharmaceuticals, 1-10 employees
More than a year
July 2019
Fantastic Product with Great Customer Service
Fantastic Product with Great Customer Service
Pros
The ease of use and exceptional customer service make a significant difference. Whenever I encountered an issue, the customer service team was well aware of it and resolved it quickly and efficiently.
Cons
After software updates, there are occasional glitches, but that is expected with any system.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Aaron
Pharmaceuticals, 500+ employees
Less than 6 months
June 2019
Customer Service is TERRIBLE
Customer Service is TERRIBLE
Pros
It used to be great and easy to use until the past year.
Cons
The customer service is absolutely terrible. It used to be incredible, but the past year has been an absolute nightmare.
Ease of use
6
Value for money
4
Customer Support
2
Functionality
2
Jathan
Pharmaceuticals, 1-10 employees
More than a year
February 2019
Top of the Line Pharmacy Software
Top of the Line Pharmacy Software
Pros
Rx30 transforms an average pharmacy system into a customizable portal that enables personalized patient care in the 21st century.
Cons
When I have an issue, it can take a couple of hours to get in touch with customer service. However, they are always very helpful once I manage to reach someone.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
John
Pharmaceuticals, 11-50 employees
More than a year
September 2018
RX30 is an intuitive pharmacy software system that is capable to do the many different functions.
RX30 is an intuitive pharmacy software system that is capable to do the many different functions.
Pros
I love the fact that how easy it is to navigate this system. If you are unsure, there is an RX University available to help you learn every aspect of Rx30.
Cons
My biggest complaint is the customer support. I typically have to wait for at least 30 minutes, and often even longer, to get assistance. It became an even bigger problem when the POS system changed.
Ease of use
9
Value for money
9
Customer Support
5
Functionality
7
Jim
Retail, 51-100 employees
More than a year
June 2018
RX30 is very difficult to use until you memorize the many different menus and sub menus.
RX30 is very difficult to use until you memorize the many different menus and sub menus.
Pros
It processes information and prescriptions swiftly. Reporting is also exceptionally fast. The company proactively adds new capabilities.
Cons
The system heavily relies on menus, making it difficult for new users to learn. Generating reports is challenging, and the customer service is slow to respond. Sometimes, it takes a whole day to hear back.
Ease of use
2
Value for money
7
Customer Support
4
Functionality
6
Anonymous
Not Specified, N/A employees
Less than a year
April 2018
I used Rx30 working as a pharmacy technician before becoming a teacher.
I used Rx30 working as a pharmacy technician before becoming a teacher.
Pros
Rx30 is incredibly user-friendly and easy to use once you invest time in learning the menus, which are intuitively designed for navigation. Printing reports, entering prescriptions, and managing inventory were effortless with Rx30.
Cons
The only downside I have for Rx30 is the POS system. The POS, which was on a server, would frequently freeze. i am not entirely sure if it was a software issue or a hardware glitch.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Chase
Not Specified, N/A employees
More than a year
April 2018
An older software that is still snappy and functional.
An older software that is still snappy and functional.
Pros
The format is relatively easy to adapt to, and I was pleasantly surprised by the abundance of features that contribute to a seamless workflow.
Cons
There are times when communications go down. However, the customer service and IT team are highly efficient and quickly resolve the issue to get us back up and running.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Daniel
Not Specified, N/A employees
Less than a year
March 2018
clunky, not user-friendly, hard to get support
clunky, not user-friendly, hard to get support
Pros
I was informed that Rx30 is a more secure system since it is not Windows-based, reducing the likelihood of hacking or infections.
Cons
I dislike almost everything about it. Every task requires so many steps. As a user, you constantly have to navigate through various function keys (F1, F2, F4, etc.) to find what you need.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
6
PETER
Not Specified, N/A employees
Less than a year
March 2018
Reporting was the prompt to my call.
Reporting was the prompt to my call.
Pros
The software offers both ease of use and comprehensive functionality. The constant updates and changes ensure that I do not fall behind in the industry.
Cons
Some updates feel unnecessary. This leads to additional keystrokes and slower processing times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Toby
Not Specified, N/A employees
More than a year
February 2018
Rx30 is NOT RECOMMENDED to anyone that worked on windows system. System/Service/people is horrible.
Rx30 is NOT RECOMMENDED to anyone that worked on windows system. System/Service/people is horrible.
Pros
Unfortunately, I have not experienced any benefits with this software. Training was time-consuming and resolving issues with the help desk often required lengthy phone calls. There were instances where they failed to return calls. The same problems seemed to arise on a weekly basis. As someone with a computer technician degree, I find the system poorly designed. There are an excessive number of commands and buttons to accomplish tasks. I cannot recommend it. I have been working with the system for three months, and it remains challenging to learn. Commands are scattered in different places, resulting in a significant time investment for data input, filling prescriptions, rebilling, and managing patient demographics. I have not found anything to like about the software. Whenever I reach out to the help desk for assistance, they often dismiss issues as user errors or training deficiencies. They refuse to acknowledge the systems flaws. Even an on-site employee designated for training admitted the system has numerous issues that she could not get resolved. She lacked answers to some questions, indicating the systems inadequate performance. My boss is extremely frustrated with Rx30 and has decided to switch to PioneerRx after just three months. I have been training on PioneerRx, and so far, it seems easy to use and user-friendly. Unfortunately, Rx30 falls short in terms of user-friendliness, and even the help desk lacks client-friendly support.
Cons
As a tech working with Rx30, my experience has been very frustrating and time-consuming. Every day, I have to contact Rx30 with multiple issues, and each time they create a ticket promising to call back for assistance. Unfortunately, they often fail to follow up and provide help. i am not sure if they ignore us due to a strained relationship with the owner or simply do not prioritize customer care. Let me list some of the problems I have encountered: 1) Whenever we try to RTS medications from will-call through the workflow, a few medications always get stuck in the system. We have to call for a fix every time, but the issue repeats (a waste of time). 2) When we put prescriptions on hold and process them later, something is always missing, such as the sig, original image, or origin code (another time-waster). 3) Occasionally, when I bill a secondary insurance for split-billing, the system fails to recognize it on refills, and I have to manually double-bill. Other systems I have worked on do not require this extra step. 4) Cash prescriptions need to be reversed for some reason, which does not make sense. It will not let me change the prescription info directly. 5) Adding doctors or new drugs can be done from the inputting screen or a completely different one, causing unnecessary time wastage. 6) In summary, the system is just not good.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Nirmal
Hospital & Health Care, 1-10 employees
Less than 6 months
January 2018
New to Healthcare Industry
New to Healthcare Industry
Pros
Running the report that I needed was relatively easy, and it has significantly contributed to the success of my business.
Cons
The reports take time to generate, and once pulled, they require additional organization. It is challenging to get a snapshot of the data at a specific time.
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Shaun
Pharmaceuticals, 101-500 employees
Less than a year
January 2018
I been a Rx30 client for 3 months. I am having daily issues, with no successful help from Rx30 staff
I been a Rx30 client for 3 months. I am having daily issues, with no successful help from Rx30 staff
Pros
As a pharmacist since 2005, I have opened three pharmacies prior to my current store, and I have never encountered as many issues with a pharmacy management system as I have with TDS Rx30. I have invested both money and time into the system and training, yet I have not experienced any benefits. Instead, the system has cost me money, wasted my time, and caused daily stress during its usage. Since the initial setup, the Rx30 system has not functioned as intended, and the Rx30 technicians can confirm this. Over the past three months, I have sought assistance numerous times to resolve specific issues, but they have failed to address them. The Rx30 service representatives are quick to assume and assert that the issues arise from insufficient training or user error. This system is Lennox-based, requiring a methodical approach to each command and feature. The Rx30 system is scattered across the screen, and you need to know where to navigate to accomplish anything. At the bottom of the screen, there is a list of commands spanning from left to right, each with multiple sub-commands numbering anywhere from 10 to 20. To input a new prescription, you must access a different area, and if you need to edit the same prescription after, lets say it is denied by insurance, you must go to yet another area. To review payment details for a specific prescription, you need to navigate to a different area. Furthermore, medications are billed inconsistently, with some measured in packages, grams, milliliters, or units, leading to errors. Additionally, there are no queues or boxes for essential features like refills, pending refills, electronic prescriptions, or future-dated prescriptions; these items are buried under different commands at the bottom of the screen as sub-numbered commands. The Rx30 system and the POS do not operate seamlessly together or communicate effectively. Although the delivery app that can be downloaded on a tablet is useful, it is challenging to return a prescription to hold in case the patient declines it after ringing it out for delivery. It involves a long and tedious process. The signature capture device and register communication and commands are peculiar and slow, causing confusion at the register. For instance, when using a credit card, patients are presented with options like "Debt US" or "Debt Credit," leading to further confusion. My overall experience with Rx30 has been costly.
Cons
I find the system to be very rigid and difficult to work with. It lacks a proper workflow, as it only goes one way from input to packaging and Rx review. The communication between the Rx and POS systems is one-way as well. To put a prescription back from will-call to hold, I have to manually change the status or edit the Rx. The system commands, such as Rx input, packaging, RPh final verification, editing Rx, reversing/editing Rx, and putting it on hold, are scattered across the screen and require the use of F buttons (F1-F8). For optimal functionality, I need to use both the mouse and the keyboard. Additionally, there is a significant time lag of 3-10 minutes in my experience. Even if a technician immediately fixes a prescription sent back by the pharmacist for editing, it takes a while to return. The reject button (F5) on the RPh verification screen allows you to reject a prescription with a reason, but it serves no purpose as it does not send the prescription back to the tech. There are no dedicated queues for refill management, new Rx management, faxed prescriptions, troubleshooting, or rejected prescriptions. The auto-refill feature has not worked since I opened three months ago because they have not figured out the Universal Pharmacist role or Virtual pharmacist. Although you can queue a prescription to be filled on a specific future date, you still have to manually process it on that day. The service desk is slow in returning calls, and we have three open issue tickets daily.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Kamal
Pharmaceuticals, 1-10 employees
Less than 6 months
January 2018