Rx30 Pharmacy System

Worst Customer Service Ever!

Pros

I failed to find anything that I like about these fraudulent individuals.

Cons

It is absolutely impossible to get in touch with someone capable of providing assistance. They constantly "create tickets" that have absolutely no effect. If you are lucky, maybe someone will call back a few weeks later. Their customer service is hands down the worst. I strongly advise against using them! You will undoubtedly regret it!

Buyer beware

Pros

The e-prescribing feature is user-friendly.

Cons

There always seems to be an issue somewhere in the system. Unless you are extremely familiar with the software, you will need to reach out to customer service. However, if you do need customer service, you are out of luck because, as far as I can tell, it simply does not exist.

great system

Pros

The integration is excellent, and the inventory system is easy to navigate. Filling prescriptions has never been easier.

Cons

There are no cons to mention. It is an incredibly easy system to use.

Very bad customer service.

Pros

Prescription processing and insurance billing are speedy.

Cons

The customer service is very poor. I recently had an issue with a simple label adjustment, and I had to make four phone calls (each with about a 40-minute hold time) and had three chat sessions in regards to this matter. Nobody from the label department ever returned my calls. As I write this review, i am currently on hold with them (18 minutes and counting). Unfortunately, this is not the only issue I have faced with their customer service.

Quite beneficial

Pros

Honestly, we have been working with this company for a long time, and their services have greatly benefited us. Their pharmaceutical inventory and system are comprehensive, equipped with the latest technology for optimal performance. We are extremely satisfied with Rx30.

Cons

We absolutely love everything about working with Rx30. Choosing to work with them was the best decision we have made.

NOT A GOOD BUY

Pros

The customer support team is friendly, but there should be a larger staff to address issues. The software is satisfactory.

Cons

The response time for addressing problems is absolutely horrifying. For instance, our store is point of sale (POS) has been down since mid-Monday. Today is Thursday, and we keep receiving the same promise we have heard for the past four days: "tomorrow" or "we will escalate the problem." This is resulting in extreme customer dissatisfaction because we ca not process credit or debit cards. Once we finally get our POS back, we will have to manually input everything into the system since we have been relying on paper records. We ca not reconcile the register or make bank deposits. Every prescription will require manual adjustments to be entered because when the POS is down, anything entered into the system wo not sync with the POS. Are there so many problems and customers in the support queue that it takes days to resolve them? Were the issues so significant that they could not be fixed promptly? Our previous system, SRS, had same-day response times. There was a time when we needed a part replaced, and it was overnighted and fixed the next day. I had to request a program adjustment to include medication strength on the label, which took a couple of days to implement. Meanwhile, I had to manually adjust the labels myself every time we received a new medication with incomplete labeling.

Terrible Customer Support

Pros

It offers a wide range of features and supports almost every desired function in pharmacy management.

Cons

We like all the features this software offers. It is truly an excellent product, as long as nothing goes wrong.

Worst technical support EVER

Pros

It is highly functional, although somewhat inflexible. It is truly capable, and despite a few stop edits, this operating system is a great value for the money.

Cons

The technical support is nonexistent. Ticket after ticket goes unanswered, or if we are lucky, they might call us back in a week or so. I have been using this software for less than six months, and I genuinely believe I know more about the system than the individuals who answer the technical support line. They still have not transferred my e-script images from my previous software.

Was great, now not the case!

Pros

It is functional and allows for extensive customization.

Cons

The customer support is absolutely horrendous! It used to be excellent, but now I feel like i am stranded in the middle of a hurricane. There is nowhere to turn, and it is impossible to get a timely response over the phone. This recent change in customer support is driving me to start exploring other pharmacy dispensing software options. It is truly terrible!

Transaction Data Systems (Rx30) Pharmacy Software

Pros

What stands out to me the most about this software is that I have become accustomed to using it.

Cons

The customer support is beyond terrible. Initially, it is nearly impossible to reach someone on the phone. The fees for support and transmission are exorbitant. The Rx30 team fails to treat you as a valued customer. The support you pay an excessive amount for is mediocre at best.