Last Updated
Overview
SevenRooms is an end-to-end guest experience platform designed for hospitality businesses to manage reservations and guest data. While it offers strong customization and marketing features, occasional system delays during peak hours have been reported. Still, Its CRM tools make it a solid choice for enhancing guest loyalty and operational efficiency.
SevenRooms Specifications
- Customer Management
- Sales Tracking
- Report Analyzer
- Integrations
SevenRooms Features
Comprehensive Guest CRM
SevenRooms features a comprehensive guest relationship management tool that helps businesses build detailed profiles on every guest. By capturing data from all touchpoints, such as dietary preferences, spending habits, and visit history, it empowers staff to deliver a highly personalized experience. This system helps in recognizing and rewarding regulars, creating a strong sense of loyalty.
Booking Channels Management
The platform allows businesses to manage all direct and third-party booking channels from one central dashboard. SevenRooms integrates with popular services like Google, Yelp, and Instagram, enabling guests to book directly. This helps to reduce reliance on costly third-party booking fees and gives businesses full control over their inventory and guest data.
Reservations And Waitlist
SevenRooms offers a robust reservation and waitlist system that helps optimize seating and reduce no-shows. The platform includes a visual floor plan manager and an AI-driven system that helps with table assignment. It also provides a flexible waitlist feature that can be managed from any device, ensuring a smooth flow of guests.
Events And Experiences
The software provides tools to plan, market, and manage all types of events and unique guest experiences. From private dining to special promotions, SevenRooms handles everything from ticketing and payments to automated guest communication. This feature helps businesses drive additional revenue by offering tailored and memorable events.
Revenue Management
SevenRooms helps businesses optimize revenue through dynamic pricing and data-driven insights. It offers tools to create unique pricing rules and automate minimum spend requirements based on demand, time, and day of the week. This feature helps maximize profitability by ensuring that every table and time slot is utilized to its full potential.
Pros And Cons of SevenRooms
Pros
Deep guest profiling and CRM help personalize guest experiences
Unified platform reduces dependency on multiple apps for reservations
Enterprise-ready with multi-location data sharing
Cons
API and custom filters can be more robust
The tool lacks expanded offline capabilities
SevenRooms Reviews
Total 22 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars64%
4
Stars23%
3
Stars9%
2
Stars0%
1
Stars5%
Share your experience
Ilaria L.
Hospitality, 51-100 employees
More than a year
“reliable support”
Pros
SevenRooms has been an excellent platform for handling restaurant reservations. The system is simple to use and the customer support team is consistently helpful and willing to assist however they can.
Cons
About a year ago the reporting section was changed and it took me some time to get used to at first. The older reporting setup was simpler to navigate.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
alex r.
Hospitality, 11-50 employees
Less than a year
“APIs are lacking”
Pros
It helps our restaurant stay organized by managing reservations and keeping notes on members and regular guests which is really useful for day-to-day operations.
Cons
I wish it integrated better with the other platforms we use to run our members' club. I've also run into a few glitches such as the system acting like tables are always overbooked.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
5
Functionality
7
Katherine J.
Hospitality, 51-100 employees
More than a year
“great coordination between reservations and events”
Pros
From reservations to marketing events and email blasts, we rely on this platform for everything and it also integrates well with our event software, Tripleseat.
Cons
The marketing side still isn't as developed as OpenTable especially when it comes to reach but it seems to be moving in the right direction.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Frequently Asked Questions
What types of pricing plans does SevenRooms offer?
SevenRooms cost starts at $499 per month per feature, custom quotes available. Contact us to receive a custom SevenRooms price quote.
Who are the typical users of SevenRooms?
The platform serves restaurants, hotels, clubs, nightlife venues, hospitality groups often with multiple locations, seeking guest marketing and operations unification.
What other apps does SevenRooms integrate with?
SevenRooms integrates smoothly with Google, Facebook, Instagram, MICROS Simphony, and Square for Restaurants.
Does SevenRooms have a mobile app?
Yes, SevenRooms does not have a dedicated mobile app.
What language does SevenRooms support?
The platform mainly supports English with global deployment features.
Does SevenRooms offer an API?
Yes, it provides open API access for integrations and custom workflows.
What level of support does SevenRooms offer?
SevenRooms provides 24/7 customer support, onboarding and training, online help center / resource library.