“Subpar customer care”

Pros

It was built with our industry in mind so on paper it seemed like it should have been a solid option for us.

Cons

In practice though, it's too rigid, the support is inadequate and there's very little sense of customer service. The fact that everything is online-only makes the experience even more limiting.

“Full production visibility”

Pros

Having this in our manufacturing workflow has been a big plus. The standout benefit is how quickly we can create quotes and send them out to customers. Being able to export files and bring them into our accounting software is also really useful. It does a solid job of helping us track the entire production process from start to finish.

Cons

I haven't run into any problems while using this software.

“keeps the whole team in the loop”

Pros

Starting a new role has been much more manageable with ShopVOX. It helps keep everyone organized as long as each person stays on top of their part and it's also really useful to see exactly who has a job at any given stage so they can be followed up with if needed.

Cons

A few areas feel a bit convoluted although that may partly be because I'm still new and learning the system. It does take some time to get comfortable with and every now and then there are small errors though at least pop-up messages appear to let you know when something went wrong.

“excellent order and customer tracking”

Pros

It handles order and customer management really well throughout the entire project. Everything stays organized in one place which makes things really convenient for me.

Cons

I think the pricing templates could use some simplification since they can feel a bit more complicated than necessary.

“Very user-friendly”

Pros

The product feels very user-friendly and most features are simple to understand without needing any kind of tutorial.

Cons

I'd change how sorting works. When information is sorted, like by amount due, it doesn't stay that way and switches back to chronological order after leaving the page.

“gives consistently accurate estimates”

Pros

Putting together quotes is simple, the calculated pricing is reliable and the area calculations leave very little room for mistakes.

Cons

A lot of features still aren't translated into our language which reduces how much we can use the system especially when it comes to technical terms. Some specific support requests also take quite a while to be handled.

“clearly desgined for sign shops”

Pros

A very capable software that does a lot. It's clearly built with sign shops in mind instead of on-demand print shops or brokering. I really like that it comes with plenty of useful features.

Cons

The interface is somewhat complicated and it doesn't feel especially friendly for smaller print shops.