Last Updated
Overview
shopVOX provides comprehensive shop management capabilities, streamlining end-to-end operations for custom manufacturers. While some users report that extensive customization can be challenging, its robust, centralized platform offers powerful tools for quoting, job tracking, and team communication, making it a compelling all-in-one solution for growing shops.
shopVOX Specifications
- Sales Orders
- Invoicing
- Sales Tracking
- Customer Management
shopVOX Features
Quoting
shopVOX provides a robust quoting system that eliminates pricing guesswork by using customizable templates for different products and industries. The platform calculates accurate costs based on metrics like unit or square footage, applies quantity breaks, markups, and material rates, and ensures consistent, professional pricing for every project without manual errors.
Job Management
The software centralizes workflow through a digital job board that tracks projects from initiation to completion. Users can switch between calendar, list, or card views, update statuses with drag-and-drop functionality, and assign tasks efficiently, ensuring the entire team stays synchronized and deadlines are consistently met across all ongoing jobs.
Online Proofing
The platform streamlines client approvals with an online proofing system that allows designs to be reviewed, commented on, and approved via a personal URL. Each interaction is time-stamped, creating a reliable audit trail that minimizes errors, reduces communication delays, and keeps projects moving efficiently from design to production.
Pros And Cons of shopVOX
Pros
Centralizes job tracking, improving team communication across departments
Customizable pricing templates match complex product workflows
Cloud-based access supports remote work and flexibility
Cons
Multiple clicks required to complete sales order workflow
Sorting options for transaction list fields are limited
shopVOX Reviews
Total 47 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars68%
4
Stars19%
3
Stars4%
2
Stars4%
1
Stars4%
Share your experience
Angela C.
Printing, 1-10 employees
Less than a year
“offers reliable core functions”
Pros
The features that stand out most in shopVOX are quote management, invoicing and the customer support. Those parts have been especially useful and reliable.
Cons
I did not like the email feature at all. A lot of the time when I send emails to customers through the system, they end up getting marked as spam.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Darrin W.
Graphic Design, 1-10 employees
More than a year
“One dashboard for everything”
Pros
Having quoting, job tracking and invoicing all in one system has made a real difference. In a custom sign shop where every project is unique, keeping everything organized in a single place helps the work stay on track and cuts down on confusion. It's been a major step up from the other tools I've used before.
Cons
As with any software it took me some time to get everything fully set up and to learn how to use it well. Even now I'm still fine tuning workflows and exploring more of the features to improve communication and delegation across the shop.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Emma G.
Printing, 11-50 employees
More than a year
“powerful workflow tracking”
Pros
Their eCommerce tools and proofing system have been a big plus for us. I also appreciate being able to track workflows across departments and it's especially convenient that eCommerce orders can be turned directly into sales orders.
Cons
The eCommerce side still has a few limitations. I'd love the option for web stores to accept orders without requiring payment upfront since we usually add charges later for artwork, shipping and installation. It would also help if customers could split quantities across multiple shipping locations. Right now I have to create a custom field listing all locations and then ask customers to enter the quantity for each store in the notes section. A grid-style option would probably work much better. We also use OrderMyGear for web stores and having the two systems integrate directly would be really helpful but at the moment that requires building an API connection.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Frequently Asked Questions
Who are the typical users of shopVOX?
shopVOX features are used by custom manufacturers, print shops, signage businesses, apparel decorators, awards and engraving shops, and promotional product distributors.
What language does shopVOX support?
shopVOX software primarily supports English.
What level of support does shopVOX offer?
shopVOX offers 24/5 live chat support, access to video training through shopVOX University, a searchable help center, and, for PRO accounts, a dedicated coach with industry experience to assist with onboarding and ongoing questions.
What other apps does shopVOX integrate with?
shopVOX supports integration with multiple platforms, including Stripe, Square for Retail, QuickBooks, Xero Accounting Solution, and Authorize.net.
Does shopVOX offer an API?
Yes, shopVOX offers an API.
What types of pricing plans does shopVOX offer?
shopVOX price starts at $99/month for the shopVOX Express plan, with an additional $19/user/month. The shopVOX PRO plan costs $199/month, plus $39/user/month, offering advanced features for larger businesses and high-volume custom shops. Get a detailed shopVOX cost breakdown to make an informed decision.
Does shopVOX have a mobile app?
Yes, shopVOX offers a dedicated mobile app for both iOS and Android.