Simphony POS
Last Updated
Overview
Simphony POS helps restaurants and food service businesses streamline operations with tools for mobile ordering and loyalty programs. While some users find the reporting module challenging, the platform centralizes transactions, kitchen workflows, and staff management across locations. Overall, it is a reliable solution for restaurants looking to enhance guest experiences.
Simphony POS Specifications
- Sales Orders
- Sales Tracking
- Customer Management
- Delivery Planning And Scheduling
What Is Simphony POS?
Simphony POS by Oracle is a cloud-based point-of-sale system designed for restaurants, cafés, and quick-service chains. It helps streamline operations with real-time reporting, mobile ordering, self-service kiosks, and kitchen display systems. The platform includes advanced analytics and loyalty tools powered by CrowdTwist to boost customer engagement and optimize staff productivity. With over 200 integrations, enterprise-grade security, and 24/7 support, Simphony can scale with businesses across multiple locations.
Simphony POS Pricing
Simphony POS Integrations
Simphony POS software supports integration with various apps, including:
- 7shifts
- Adyen
- Deliverect
- DoorDash Marketplace
- Olo
- SevenRooms
- Uber Eats
Who Is Simphony POS For?
The platform is designed for restaurants and food service businesses, including:
- Fast-casual restaurants
- Cafés and coffee shops
- Stadiums and event venues
- Theme parks and entertainment centers
Is Simphony POS Right For You?
If you are a restaurant or food service business seeking streamlined operations and enhanced guest experiences, Simphony POS provides a comprehensive solution. Its real-time reporting, mobile ordering, and loyalty analytics deliver actionable insights to improve performance. Recognized as a 2024 IDC MarketScape Leader, Simphony POS is a reliable platform for optimizing efficiency, driving growth, and supporting operations across multiple locations.
Still not sure if Simphony POS is what you need? Call us at (661) 384-7070 for further guidance.
Simphony POS Features
Mobile Order And Pay
Simphony POS allows restaurants to manage mobile ordering with a centralized platform for menu updates, ingredient tracking, pricing, and availability across POS devices. The system supports custom front-end integrations, connections to major delivery partners, and unified reporting, enabling seamless omnichannel order management and improved customer convenience.
Self-Service Kiosk
The platform provides self-service kiosks that simplify operations, reduce wait times, and improve order accuracy. The platform allows centralized management of prices, menu options, allergens, and nutrients across multiple kiosks. Customizable templates and an intuitive interface create a seamless, engaging guest experience while lowering staff workload.
Kitchen Display Systems
This feature helps kitchens operate efficiently through centralized order management, automated preparation timing, and reduced errors. Touchscreen interfaces, multi-station coordination, and remote monitoring allow staff to manage order throughput, minimize waste, and maintain consistent food quality across in-house, online, and delivery channels.
Restaurant Labor Management
Simphony POS streamlines staff scheduling with advanced forecasting and labor management tools. Features for onboarding, training, and time-off tracking help optimize workforce allocation, minimize overtime, and ensure employees are prepared.
Restaurant Reporting And Analytics
Managers can access actionable insights to automate report distribution and mobile alerts. The software’s integration with finance and HR systems centralizes data, helping businesses make informed decisions, optimize performance, and enhance overall operational efficiency across all locations.
Pros And Cons of Simphony POS
Pros
Real-time sales monitoring through web and integrations
Centralized price updates across all terminals
Reduces paperwork with professional reports
Cons
Menu and terminal configuration limitations
Complex setup requiring extensive training
Simphony POS Reviews
Total 24 reviews
3.9
All reviews are from verified customers
Rating Distribution
5
Stars42%
4
Stars38%
3
Stars4%
2
Stars0%
1
Stars17%
Share your experience
Hospitality, 101-500 employees
More than a year
“familiar to new hires, no training needed”
Pros
What I love most about it is how customizable it is plus the smooth integration with Opera PMS. It's also a well known system in the market so when I'm bringing in new team members they usually already have some experience using it.
Cons
Very expensive. And the implementation takes a long time because of Oracle's waiting list.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Food & Beverages, 101-500 employees
More than a year
“Poor multi-terminal handling”
Pros
Nothing worked well for us. We had more than 30 terminals running and within 1 to 2 years we ended up removing the entire system and switching to another provider.
Cons
Handling multiple terminals and setting up menus was poor. Our staff kept losing checks when moving between terminals and the list of issues just kept growing.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
2
Functionality
3
Restaurants, 101-500 employees
More than a year
“support never resolves any problem”
Pros
There's nothing here I can point to that competing systems don't also do just as well.
Cons
We still have tickets from the original rollout 2 years ago that have never been resolved. Even basic functions like time reporting, setting up buttons and marking items as "unavailable" are impossible. There's also a delay when servers log out of checks so they can't reopen them right away on another terminal and have to wait far too long which is a serious issue in a restaurant setting and directly affects guests. Reaching support is another headache. Most of the time the person on the phone doesn't know how to solve the problem and just says they need to "escalate the ticket." Then that escalation drags on for weeks, months and in our case, years without any real fix.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
1
Functionality
1
Frequently Asked Questions
What level of support does Simphony POS offer?
Simphony POS offers support through phone, email, live chat, online form, customer portal, and a help center.
What language does Simphony POS support?
Simphony POS supports multiple languages, including English, Chinese, Spanish, French, Russian, Portuguese, and German.
Who are the typical users of Simphony POS?
Simphony POS features are used by businesses in the foodservice and restaurant industry, including cafés and coffee shops, quick-service, fast-casual, and table-service restaurants, as well as stadiums, theme parks, and other entertainment venues.
What other apps does Simphony POS integrate with?
Simphony POS offers integrations with a variety of apps, including Olo, 7shifts, DoorDash Marketplace, Uber Eats, SevenRooms, Deliverect, and Adyen.
Does Simphony POS have a mobile app?
No, Simphony POS does not have a dedicated mobile app.
What types of pricing plans does Simphony POS offer?
Simphony POS pricing is customized based on individual business needs. Request a tailored Simphony POS price plan for your organization.
Does Simphony POS offer an API?
Yes, Simphony POS offers an API.