Supaorder

What Is Supaorder?

Supaorder is a white-label online ordering platform for restaurants through which they can customize their logos, colors, domains, menus, and customer-facing experience. It also provides a centralized platform to manage their orders. The software incorporates POS integrations, kitchen displays, self-order kiosks, loyalty programs, and delivery management. In addition, users get access to customer feedback, marketing tools, and reporting for day-to-day operations.

What Is Supaorder Best For?

Supaorder stands out as a 'White-Label' Platform. It enables restaurants to build a branded digital ordering presence without the need to develop their own apps. Businesses get control over their typography, banners, and walkthrough screens. These elements can be updated at the restaurant’s convenience. It provides nine font families at three different size scales. This helps maintain a consistent brand identity across their ordering channels.

How Much Does Supaorder Cost?

Supaorder price ranges between $32 - $129/location/month. This plan does not include any commission fees.

In addition to the base subscription cost, organizations should keep the following potential hidden costs in mind:

• Setup and Onboarding Fee: $500 (one time)
• Additional Locations - $109/location from the fourth site, $89/location from tenth
• Hardware: $800 to $2500/location
• Payment Processing: 2.6% to 3.5% + $0.10 to $0.30/transaction
• Custom Integrations: $200 to $1500
• Enterprise And Self-Hosted Deployment: $500 to $3000/month

Disclaimer: The pricing is subject to change.

Supaorder Integrations

Supaorder integrates with:

• Stripe
• Finix
• Clover software
• Square for retail
• Toast POS
• DoorDash Drive
• Twilio software
• Google Maps

How Does Supaorder Work?

Here’s how you can get started with Supaorder after successful onboarding and setup:

• Log in to Supaorder’s admin dashboard to get access to restaurant operations, orders, reports, storefront management, loyalty, marketing, and finance
• Monitor your live orders, revenue, average ticket value, preparation times, order statuses, top-selling items, and performance by reviewing the dashboard
• Utilize the Orders section to manage incoming orders by reviewing order details, accepting or rejecting requests, and tracking orders through completion
• Coordinate restaurant fulfillment by means of the Dispatcher and operational tools to manage delivery activity, driver assignments, and order progress
• Use the ‘Kitchen Display’ tools to get an idea of kitchen activity where staff can view tickets, use preparation timers, check off items, and mark orders as ready
• Oversee customer engagement by using the ‘Growth Area’ to manage loyalty programs, promotions, and marketing campaigns
• Analyze restaurant performance through the ‘Reports’ section with in-built reporting to review operational and sales data across the business

Who Is Supaorder For?

Supaorder typically caters to:

• Independent restaurants
• Multi-location restaurants
• Cafes
• Food-based services
• Cloud kitchens
• Kitchen staff
• Delivery drivers

Supaorder Use Cases

Based on our analysis of Supaorder features and marketing positioning, we identified some of its real-world use cases.

1. Independent Restaurants Losing Margin To Third-Party Delivery Apps

Supaorder’s branded iOS, Android, and web ordering apps are published under the restaurant’s own developer accounts and domains. This is useful for single-location restaurants that are relying on third-party delivery apps and losing a substantial share of each online order to commission fees. Orders placed through the branded app are written directly into the restaurant’s own customer list rather than the delivery platform. As a result, repeat customers, order history, and contact data stay with the business instead of the marketplace.

2. Multi-Location Groups Losing Visibility As They Add Outlets

Restaurants handling multiple locations may find it difficult to narrow down outlets that are generating revenue. With Supaorder’s ‘Multi-Outlet and Franchise tools’, operators can configure per-outlet menus and staff permissions. Meanwhile, the dashboard filters orders, revenue, and top items by location. Earnings reports are broken down per outlet, allowing managers to see if one location’s ticket or prep time is lagging. This provides a consolidated view across multiple sites.

3. Restaurants Running Their Own Delivery Fleet During Peak Hours

The ‘Auto-Dispatch Engine’ in Supaorder automatically assigns drivers using distance, current load, and vehicle-type scoring. It offers various modes like one-by-one, send-to-all, or nearest-first assignment modes, while providing live GPS tracking to both drivers and customers. This is particularly helpful for restaurants that hire their own delivery drivers and face problems with figuring out which drivers are available. Orders can be routed to DoorDash, Uber Eats, and Nash, when restaurants cannot keep up with on-demand fleet capacity.

4. Counter, Kiosk, And Kitchen Operations Falling Out Of Sync With Online Orders

Supaorder can help restaurants that take orders through registers, self-order kiosks, and online apps. It runs the ‘POS Register’, ‘Kitchen Display’, and ‘Self-Order Kiosk’ on the same menu and price book as the branded ordering app. Through its two-way sync with Clover, Toast, and Square, POS menus and order statuses are aligned without manual updates on either side. Kitchen tickets from all three channels are thus landed on one display with per-item check-offs and prep-timers. This prevents staff from working on separate screens for walk-ins or printers for online orders.

5. Restaurants Taking Large Advance Orders For Catering Or Events

Restaurants that handle catering or event orders and struggle with cluttering the live kitchen queue may find Supaorder helpful. With its ‘Advanced Pre-Ordering’, customers can schedule orders days in advance with automatic preparation timing. In sync with the kitchen display’s prep-timers and course firing, staff members can immediately plan a large order’s cook time.

Is Supaorder Right For You?

Restaurants that want to bring together online ordering, in-store sales, kitchen operations, and customer engagement into a single platform can find Supaorder useful. The platform is particularly useful for independent and multi-location restaurants that want a branded ordering experience.

For businesses that rely on kiosks, POS registers, and kitchen displays, it provides the same menu and order system. Restaurants that manage their own delivery fleet can also benefit from its dispatch and driver tracking capabilities. For teams prioritizing security, it offers a GDPR and PCI DSS-compliant platform, while running on the ISO 27001- and SOC 2-certified Google Cloud.

With the recent market shift towards unified POS systems, omnichannel management, and real-time analytics, Supaorder works as a viable choice.

Still unsure about Supaorder? Connect with us at (661) 384-7070 for further guidance!