TWICE Commerce Reviews

Pros

I was able to get my shop up and running with Rentle and my experience is pretty positive. The backend is fairly simple to learn when setting everything up so that helped a lot.

Cons

Rentle's customer support hours need to be improved. I get that they aren't based in the U.S. but for businesses here it can put owners in a tough position when customers expect immediate answers.

Pros

Among the other platforms I came across, Rentle let me both sell and rent products from the same service. It handles that in a simple way which makes the whole customer journey feel effortless. I also appreciate that the Rentle store can either be embedded into an existing website or connected to a custom domain so branding stays consistent and the overall experience feels unified.

Cons

Right now the storefront customization is still quite limited in my opinion although it sounds like improvements are already planned.

Pros

Rentle has worked really well with my rental business by fitting right into the way I operate. It's simple to use, doesn't take much effort to figure out and the team responds quickly whenever any issue comes up.

Cons

It's missing a few features I'd like to have. For example page customization feels limited. Also I'd also like more control over editing and personalizing the emails sent to customers. When it's embedded into another website there's also too much blank white space that can't be removed.

Pros

Having both the online booking flow and the ability to send manual booking or payment links has been fantastic. That combination has worked really well for the way we handle bookings.

Cons

Quite a few of the customizable features are locked behind the premium plans although the pricing still feels reasonable overall.

Pros

A lot of my workflows are now automated and the design looks beautiful.

Cons

The only thing missing is a customizable order confirmation email.

Pros

After moving over from Six Booking to Rentle I can say that the inventory features and overall usability with Twice have been a big improvement for us. Getting everything set up was simple and it covered all our needs.

Cons

When it comes to editing the online store I'd like to see more flexibility. The layout options feel pretty limited right now.

Pros

The platform is very user-friendly and the customer service has been excellent. I'm also able to use Rentle as the foundation for my website which has worked really well.

Cons

I'd still like to see more customization options especially when it comes to the site's appearance.

Pros

Using Twice is simple for me because of how user friendly their navigation is. Customers will find the frontend to be very accessible but merchants should be prepared for a complex setup when it comes to the payment account.

Cons

Getting the payment setup working has been extremely difficult. Even now I still haven't received my money from transactions because there are ongoing issues with setting up my payment account.

Pros

Twice was very simple for me to set up online booking and to enable online payments.

Cons

It would be helpful to have more "how-to" videos available. Following along with a video can be much easier than relying on written instructions especially when different language versions are involved.

Pros

Their pricing was low enough to let us try the software out without taking a big risk.

Cons

The website builder feels pretty basic. Since Rentle is inexpensive I understand the tradeoff but it would still be nice to have more flexibility to create a better looking site without feeling so limited.

Pros

Getting everything configured as a beginner was quite a challenge for me especially with 67 sets to add and some of them in multiple quantities. There are a lot of settings to work through and the support team was incredibly helpful in guiding me toward the right way to offer my services. Now that my business is up and running, I'll definitely be reaching out to support again for more tips and tricks to get the most from the system.

Cons

A search bar should be in the hire store so people can't just type in the Lego Hire set they want. Instead they have to scroll through everything to find it.

Pros

Booking functionality was the biggest reason I went with Rentle instead of another platform. I specifically needed a calendar that could sync with two different rental products and that they had it. It fit into my setup well.

Cons

I really the online store offered a lot more customization so the site could look more polished. I was told I could embed Rentle into a third-party ecommerce platform to get the extra features I need. Right now though I'm trying to keep costs down so I'm putting up with the limited customization for the time being. It would help to have basic additions like better homepage layout options, pages for FAQs, email capture for visitors and similar features. At the moment I also don't have access to information about site visitors, traffic, SEO and related analytics.

Pros

Configuring this product is very simple. And the team is always available whenever help is needed through support and the chat feature. Our customers really enjoy using it too.

Cons

It would really help to have the ability to add or extend products on an existing booking and then send a payment request to a customer who has already booked.

Pros

Creating and customizing products is simple. Also the WordPress plugin helps keep customers on our site which I appreciate. The way products are displayed works really well for us too.

Cons

I'd like to see more integrations with Make (Integromat) and/or Zapier to improve the customer experience when reservations are rescheduled or canceled. It would be helpful to have triggers that connect better with other apps like ActiveCampaign, Google Sheets and similar tools.

Pros

Working as a systems development manager for a large PLC I rarely see software that brings inventory management order management and dynamic delivery functionality together in a single solution. It's unusual to find all of that covered so well in one platform.

Cons

More branding options would definitely help. As the platform gets adopted by more businesses it becomes more noticeable that the website is built on a shared tool and I think that same look may start appearing everywhere before long.

Pros

Setup with TWICE Commerce was simple, the storefront UX/UI looks polished and it already includes most of the features we need. On top of that the customer support has been fantastic whenever we've needed help.

Cons

The inventory management side could be more stable. For example having more control over customizing product availability periods would be really useful. That said this area has already improved somewhat since we started using the platform and it looks like more updates are on the roadmap which is encouraging.

Pros

It's useful for validating our business plan because of how easy it is to get started with it. If the plan proves successful we can generate revenue and then invest that money into upgraded versions of Rentle.

Cons

To be honest It feels a little basic but that's understandable for a free version.

Pros

From what I've used so far it feels like a very useful tool for cutting down both time and costs.

Cons

There are often multiple ways to accomplish the same task which can make it feel a little complicated at times.

Pros

The platform explains everything clearly so launch and onboarding is simple. There's also plenty of useful content on the website which made building my store easier by learning from other users' experiences.

Cons

I would have preferred a way to fully test everything before launching. I ended up paying for the pro version just to confirm that the features I wanted would work properly before actually making any sales. In my opinion it would be much better if stores that aren't generating revenue yet could access all features without needing the pro subscription.

Pros

Launching the website was simple. Also their customer service has been excellent throughout.

Cons

Haven't run into any problems so far.