TWICE Commerce Reviews

Pros

We ran TWICE Commerce for JoyGames.es in Toy Rental Tenerife and the overall experience was positive. It works especially well for international customers thanks to the multiple language options. Moreover the platform is simple enough for both our staff and renters to use without any hassle. The product category system is well organized, the payment process is simple and it integrates nicely with my website. The support team with their quick responses and assitance are just the cherry on top.

Cons

There are a few things I'd like to see improved. Right now there's no way to customize the emails sent to customers. Also a customer facing product search feature is missing. It would also be helpful to have more options for communicating directly with customers through the platform itself.

Pros

I really like that it's a very simple system but it includes all the key features I could possibly need for rentals. It's also backed by great technical support.

Cons

Not a single complaint to share.

Pros

Their customer support has been really great in my experience and the platform is easy to use.

Cons

The booking calendar definitely needs an update. It could do a much better job of converting visitors than what its doing right now.

Pros

After I'd tried 3 different apps I realized just how tricky rental solutions can be for e-commerce. I ended up choosing Twice because the overall user experience feels better and managing everything from the backend is much easier. The team is also actively building additional features and those updates could really help them stand out against the competition. I'm definitely looking forward to seeing what they release next.

Cons

Checkout flow needs improvement and it would be really helpful to have the option to create sales orders from the admin panel instead of only rental orders. The site could also be more user-friendly when it comes to affiliate marketing.

Pros

Running my rental business feels much more organized with this platform. It helps me categorize everything across the business, keeps track of inventory and also handles online payments.

Cons

Packaging only works with individual products not with multiple items at once. I find that to be a bit inconvenient.

Pros

Simple to use even for someone with no training at all.

Cons

We haven't come across any downsides.

Pros

TWICE Commerce ended up being the best option for us within budget. The website is simple to navigate, the setup process is simple and the platform is user-friendly overall. Support is available whenever needed as well.

Cons

I would recommend users to stress test the rental calendar before going live. There are occasional inconsistencies in the website because of which we think we may have missed a couple of rentals.

Pros

Their inventory management is very focused and it really adds a stronger sense of accountability to the whole process. The team comes across as very professional and they communicate every part of the inventory management solution clearly. I would give them a 10/10.

Cons

No problems at all.

Pros

With Twice Commerce the biggest advantage is how simple it is to use. The interface looks modern and polished instead of feeling outdated. That makes a big difference in our day to day. Managing our products, sending invoices and letting customers rent our e-bikes is all very simple and the whole process is even a bit enjoyable to work with. We also had to contact support today and within just a few minutes we got a friendly reply back. There was no waiting around and no need to interrupt our workflow.

Cons

The things mentioned in the positives are really the key areas our company cares about and it covers those needs very well.

Pros

The pricing is really attractive and the platform is very simple to use.

Cons

Everything works well and even the support team responds very quickly. No complaints.

Pros

Their support team has been excellent and the platform offers really strong functionality.

Cons

I still video integration since it would do a better job of showcasing products and services than just words and pictures.

Pros

Getting started with TWICE Commerce didn't take much effort from my side. The feature set they offer is also broader than what a lot of competing platforms have.

Cons

The pricing can be an issue and the restrictions outside the country make the platform less usable while also limiting access to features I'm still paying for.

Pros

TWICE Commerce is really easy to use and it keeps paperwork to a minimum which is a huge plus in my books. I can access it from anywhere as well. Overall I'd say it's been excellent.

Cons

I like everything about it.

Pros

The inventory management and pricing (especially the free rental option) fit our nonprofit work really well. I honestly haven't come across another product that handles this as effectively.

Cons

Some individual fields and customization options could be a bit more flexible.

Pros

Fast setup and onboarding. Both my staff and customers find it easy and simple to use.

Cons

There really isn't much to complain about but a built-in native signature feature would make it even better than it is right now.

Pros

Everything works exactly the way it should. The interface is really simple especially from the customer side. I also appreciate that we were able to get our catalog live so quickly.

Cons

A few features are missing like being able to add custom fields to items and using Stripe to charge for add-ons or rental extensions.

Pros

Rentle works really well for my setup especially with support for multiple pickup locations. The interface is simple and quick to learn. Also it runs nicely on my Squarespace site while also looking polished and attractive. I appreciate that Twice offers a no-code way to handle payments and deposits.

Cons

We need more customization options for the calendar in Rentle. I'd prefer the Privacy Policy popup to be removed too. I'd also change is the booking flow. I wish renters could choose the pickup location first before selecting the pickup date and going through the calendar section.

Pros

The interface is clean and the inventory and booking features are incredibly helpful for running my business day to day.

Cons

For me the biggest issue is the transaction cost. I'd much prefer a flat-rate pricing model instead of paying a percentage on every order. Ideally I'd want the combined Stripe and Rentle processing fees to stay under 4%. I'm planning to look into other payment options to see if that's possible. Paying nearly $600 for every $10k in sales feels too expensive.

Pros

Adjusting it to our needs was really simple. We had considered paying a web design company to create a booking system for our site but in the end it didn't seem worth the expense. Then we came across Rentle and it honestly feels like it was built specifically for the hire industry. Adding listings for each product only takes a minute or two and the other customization options are just as simple to use. They're still adding more customization options such as background color controls and that's something we definitely look forward to because we want the store to match our website's color theme more closely.

Cons

We were a bit let down that there's no telephone support although with their team being in a different time zone from many customers I understand why that isn't very practical. On the plus side they usually respond to messages and emails within an hour or two and most of the time they provide a complete answer without a lot of back-and-forth.

Pros

What I value most about Rentle is how everything is built around rental products. It gives us inventory management, a reservation calendar and a consumer-facing website that is simple for customers to use.

Cons

There are 2 major issues I've noticed with Rentle. First, the language support is a real challenge because I can only switch the customer side to French but not the admin area and that's a serious problem for me. Second the website feels too limited since there isn't much room to modify things and it's not as customizable as I would want.