Avoma Reviews

“It's the BEST!!

Pros

It simplifies the analysis of conversations, making it so easier to extract valuable insights and follow up effectively. By streamlining the meeting process, it boosts our productivity and enhances collaboration.

Cons

There is a slight delay when logging in but it's negligible.

“I had a fantastic experience with Avoma

Pros

It's user-friendly, with automatic recording and transcription and impressive AI features.

Cons

The tool is really useful and I don't have any complaints.

“A must-have tool for salespeople and leaders

Pros

Avoma is really an excellent tool for Account Executives and salespeople to review their calls. It's a valuable resource for evaluating your performance during calls and acts as a personal assistant, ensuring you don't miss any important points discussed. The tool also serves as a coach, helping us identify the positive, negative and neutral aspects of the conversation.

Cons

There's a lack of detailed feedback on how I can improve during calls.

“It really offers great features

Pros

The transcript and search feature are fantastic. It makes it incredibly easy to find specific moments in client meetings to confirm next steps, allowing us to focus more on the conversation rather than taking notes. While the automated notes may not always be perfect but they offer a great way to skim through meetings you weren't part of for context.

Cons

I wish the tool was ready faster because sometimes you have to wait a bit for the email notification that it's ready.

“Amazing AI capabilities, but fell short when needed

Pros

The AI-generated summaries and action items are by far the best part of Avoma for me, I think it's much better than Gong.

Cons

The AI notetaker didn't work in many of our calls, which ultimately led us to leave. It was great when it functioned properly.

“Incredible recording tool at an affordable price

Pros

We needed a tool for call recording and It really does that job excellently. I also appreciate the search functionality, as I can look up the title of a call or search specific terms in the transcripts.

Cons

I would prefer if we could access calls that are over a year old with a starter license.

“Excellent software with excellent support

Pros

Avoma competes strongly with Gong, offering great functionality and ease of use. The customer service has been fantastic, with customer service representatives and the engineering team resolving an issue connecting to my calendar within a day.

Cons

Avoma isn't quite as strong as Gong for managing the sales pipeline but I've been told those features are in development.

“It is a healpful and efficient product

Pros

The feedback after calls is particularly useful such as insights on how much I talk compared to the client. It has helped me realize that I tend to over talk during calls and the tool has given me more insight to improve that. Another feature I use for every call is the scorecard, which has raised the quality of my calls. It's easy to assume you've covered everything, but this tool shows me key points I missed, helping me refine my approach. For example I learned that some of my questions were too broad and not specific enough. The scorecard allowed me to identify those areas and as a result, I now ask more precise questions, significantly improving the quality of my calls.

Cons

One downside for me is the AI that joins the calls. While I understand it helps with note-taking, it can feel like there's an additional person in the call. And also the notes section can sometimes feel overwhelming, especially on busy days, with so much text, lines and sections. This is why I tend to use the scorecard feature more, as it helps me focus on what I missed or need to go over.