D&B Connect Reviews

Pros

I like that it offfers solid B2B data coverage along with reliable contact details. Having several integration choices like S3, API and direct UI upload makes it convenient to use the data in whichever way works best for the business needs.

Cons

A few important B2B firmographic fields can't currently be downloaded through the API when using the contact level search APIs. It would also be helpful if the platform had better monitoring for contact job related fields so career changes could be tracked more effectively.

Pros

Right away this solution stood out for how well it works with Salesforce! The installed package feels tightly integrated and it's really useful that it provides controls to fine tune the matching criteria and threshold. I also appreciate the bi-weekly matching reruns since they keep company profile matches current without any extra maintenance. The account creation wizard inside Salesforce is another big plus because it helps reps and BDMs create accounts while preventing duplicates through the DUNS number and making sure the D&B match happens before the account is created. Getting D&B Connect set up in the first place was also pretty easy.

Cons

A small drawback with the account creation wizard is that it doesn't come into play when an account is created inline from a lookup field. In that case, the standard account creation flow takes over which skips the D&B matching step.

Pros

Getting a project started feels pretty easy although a bit more help text or supporting resources would make it easier to understand how the mapping and matching actually work. The customer support team was very responsive and simple to reach and any questions or concerns I had were handled quickly. I also really appreciated the refresh/rematch button and the biweekly option right on the front of the project since it makes rerunning a job convenient. That said, it would be better to have more scheduling cadence options because running jobs every two weeks did not fit our company's needs.

Cons

There's no indication of how many credits or RUM will be used before processing especially for international records. It would have been very helpful to see that amount once the data was read, either before reviewing and approving or even afterward so we could track what had been consumed during the month. We also had very little control over what company information was pushed into our CRM and it ended up taking a lot of effort before every rematch to identify and remove international records. Even with that extra work, international records still got picked up which meant going through additional steps to remove them. Contact matching also feels fairly limited and there's no way to track whether a contact has moved to another company. On top of that, the toolbox offers very little flexibility for enhancing or supplementing fields.

Pros

Handling large record pulls in batches has been a huge plus and I really appreciate being able to choose the exact data fields I want returned. It took some experimenting to get everything set up the way I wanted but once I worked through that trial and error, I was able to make the process very reliable.

Cons

Field selection step could be better. It would help a lot if the platform showed an example of what the returned data will look like based on the fields selected since that would cut down on rework.

Pros

Using this software has been very easy and it adds real value to the data quality work we already do. The guided step-by-step process, along with the option to save templates for repeat use, makes it simple to run different data sets through the same attributes again and again.

Cons

I still haven't used it long enough to point to any actual issues yet.

Pros

There's a lot of useful data available and the ability to adjust the selections makes it really adaptable as needs and requirements keep changing.

Cons

The credits or RUMs, management system could be more user friendly especially since it currently doesn't give much control to the user.

Pros

A positive experience because the platform is quick, easy to navigate and dependable overall! It's also a strong choice for active businesses especially since it's a well-established and trusted platform.

Cons

One thing I don't care for is the delay when updating business information since it can take around 24 to 48 hours for the changes to appear.

Pros

Sometthing that really delivered was the account mastering. We ended up getting a high number of matches and it let us replace many fields with updated values which has helped support our company's growth.

Cons

At this point I haven't come across any downsides with it.

Pros

Having access to current data is really valuable for our business because it gives us a clearer view of how other organizations are evolving which helps us rethink and adjust our engagement strategies when necessary.

Cons

Part that gets a bit frustrating is reconfiguring the integrations after system refreshes especially when Salesforce is involved.

Pros

Being able to access such a large amount of data in the software really improves my ability to match records from different sources back to a DUNS record. That depth of information makes it much easier to create a standardized source-of-truth record across multiple data sources and enrich those records with added details. With so many data points available, I'm able to fill in missing information in our CRM more effectively. It also helps us spot records that fit within our Total Addressable Market and gives our reps better support for prospecting efficiently.

Cons

The interface isn't as accessible as I'd like so it feels like extra training is needed to use it well. On top of that, the mapping process is slower than I expected since even smaller files can still take a few hours before the results come back.

Pros

Getting dependable business data through this platform makes it much faster to update and enrich company records. It has been really useful for keeping client and partner information accurate and up to date. Once you spend a little time with it, the interface becomes fairly easy to navigate as well.

Cons

Processing larger volumes of data can be slow at times which gets frustrating. On top of that some features take extra training to fully understand so newer users may find the learning curve a bit challenging. More flexible pricing options would also be a big plus especially for smaller teams.

Pros

Was pretty easy to start off with and the implementation process didn't take much effort. It also comes with a wide range of features which makes it useful for different needs.

Cons

It comes at a high price, there's still a bit of a learning curve when using some parts of it and the data isn't always completely accurate.

Pros

It works really well for marketing research and the whole process is quick and very simple to use.

Cons

A few features feel like they may only be available with the paid plan.

Pros

It does a really nice job of pulling in information from the D&B database and the search plus record creation options are very useful.

Cons

Nothing to complain about at this point, it's been pretty easy to use.

Pros

Using this for data enrichment worked really well for us. It let us prefill most record fields with accurate DUNS information which saved a lot of time. The setup was easy, it was simple to work with and the integration fit in smoothly.

Cons

There wasn't really anything negative to point out. Overall, the experience was very good.

Pros

The datablocks are very comprehensive which makes it possible to dig into the attributes that matter most and explore the details that are more meaningful.

Cons

One thing I'd still want is the option to see record counts before paying, just in case there's an unexpected mistake or mix-up.

Pros

Using the APIs, we're able to make efficient use of the connector.

Cons

Problem is that the API details aren't documented properly.

Pros

Matching our data to business records has worked really well. Once I got familiar with the file format requirements and how the matching process works, setting up a project was pretty easy.

Cons

Interface could use some work when it comes to handling file formats and uploads. One frustrating part is that after a file has been started, there's no delete option which becomes a hassle if the format wasn't configured correctly.

Pros

Having all of my prospecting data together in one place has been incredibly helpful for spotting missing contact details. The platform is very user friendly and the setup and integration with Salesforce were excellent. I rely on this tool every day to verify information.

Cons

Support can be a bit slow to reply at times but once you get someone on the phone, they're usually knowledgeable and helpful.

Pros

Connecting it with different business software has been pretty easy and the interface looks clean and is simple to understand.

Cons

It does feel a little expensive and every now and then it runs into errors.