Docusign Reviews
Total 2206 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars78%
4
Stars18%
3
Stars2%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Education Management, 51-100 employees
More than a year
“Effortless process”
Pros
Handling a large volume of documents is much more manageable with It. It makes sending, signing and receiving documents feel effortless and convenient.
Cons
The filing system and bulk download options still need some work. After testing them a bit, it seems I'm limited to downloading documents one at a time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Religious Institutions, 1-10 employees
Less than a year
“signing from anywhere is a win”
Pros
Instead of having someone drive across town just to sign important paperwork, customers can now take care of it from home or right at their office using a phone or computer. The whole process only takes a few minutes, depending on how quickly they read and they can sign legal documents with just their finger. It's a win-win for both the business and the customer.
Cons
Like I mentioned earlier, the authentication step can occasionally have issues but it doesn't happen often.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 11-50 employees
More than a year
“Works flawlessly”
Pros
It is part of our daily routine and it has been incredibly simple for both our team and our customers to use. honestly it's one of the best tools we rely on.
Cons
I really don't have any complaints about It. We haven't run into any issues with the platform or when using it with our customers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 500+ employees
More than a year
“I recommend it”
Pros
This tool is something I've relied on both personally and at work for years. It makes signing contracts and other documents really convenient especially when another person needs to sign too. Whether they're right beside me, at home or on the other side of the world, I can send it out and get it signed quickly without any hassle. It's also useful for completing forms and managing countersignatures within the platform.
Cons
At times, setting the exact spot where someone needs to sign can be a bit tricky from a technical standpoint especially when using a mobile device. Other than that, the platform is very user-friendly and simple to work with.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 1-10 employees
More than a year
“Fantastic software”
Pros
Running this as a business account has been really helpful because I'm able to see documents owned by other people on the team even when those employees have already left the company and we still need access to their files.
Cons
One limitation though, is exporting documents from accounts belonging to former employees. I was told by It that there isn't any option to bulk export everything so the only workaround is downloading hundreds of documents one by one which just isn't practical.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 1-10 employees
More than a year
“Clear tracking”
Pros
Getting started with It didn't take much time at all. It has really sped up how quickly clients sign contracts which has made the whole process more efficient. Being able to see when clients open the documents, along with getting notified as soon as they sign, is extremely helpful.
Cons
We really don't have any complaints about It. The only thing I can't comment on is the template feature since we haven't used it and can't speak to how simple it is to work with.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10