
Docusign Reviews
Total 13 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars69%
4
Stars23%
3
Stars8%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Nathan
Alternative Medicine, 11-50 employees
More than a year
“Simple and great esign software
Pros
It's easy to use and offers multiple ways to send documents to clients.
Cons
It can be a bit intimidating for clients who aren't tech savvy as they don't fully understand the process but otherwise, it's great.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Misty
Computer and Network Security, 11-50 employees
More than a year
“Ideal choice for business e signatures
Pros
Sending and signing documents with it is incredibly easy, really makes work easy.
Cons
The email address used to send documents is too generic, making it difficult to distinguish real emails from phishing attempts.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Arona
Civic and Social Organization, 51-100 employees
More than a year
“Leave handwritten signatures behind and step into the digital era with DocuSign
Pros
DocuSign provides a clean, user friendly interface, making it an accessible tool for everyone. It allows for reusable e-signatures, which makes signing documents quick. It also offers advanced security features that keep signed documents and their data secure, preventing forgery. DocuSign's task planning tools help me stay organized, while automated reminders ensure I stay on top of pending tasks.
Cons
I haven't faced any difficulties with DocuSign. My experience has been smooth, and I haven't disliked anything so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elizabeth
Apparel and Fashion, 1-10 employees
More than a year
“I had a great experience
Pros
It's simple to enter my information and my signature is saved for future use. I also like that it sends you the document via email, allowing you to easily download it.
Cons
Occasionally, I would receive the same DocuSign request daily and I had to reach out to the sender to ask them to turn off the reminder notifications after I had already signed and submitted the document.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matthias
Farming, 1-10 employees
More than a year
“I highly recommend it
Pros
This automatically uses my previous signature, and savea a lot of our time
Cons
Honestly can't think of anything. Perhaps the only minor downside is that I can't upload my actual signature and am limited to using one of their generated ones.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leo
Marketing and Advertising, 1-10 employees
More than a year
“Seamless and easy to navigate
Pros
It works well..whenever I see a document come through on DocuSign, I know the process will go smoothly.
Cons
Sometimes the process goes so smoothly that I forget to actually read the document thoroughly.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
8
Functionality
8
Stephen
Financial Services, 500+ employees
More than a year
“High-performance digital signature tool
Pros
After facing many challenges in integrating and implementing the solution, the software is now a great option for anyone looking for a reliable digital signature solution.
Cons
The difficulties arose during the implementation phase.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Tyrone
Apparel and Fashion, 1-10 employees
Less than a year
“Helped us a lot
Pros
I had a deadline to sign and return my real estate documents to my realtor or I would lose the property. Thanks to DocuSign, I could upload my contract, make edits, e-sign, and send it back within minutes. I met my deadline and am now the proud owner of a beautiful property.
Cons
There isn't much to dislike about DocuSign. The free plan is very functional for most needs. However I wish the premium plan's features, like unlimited document scanning and signing, were available in the free version. That would make the app even better.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Nadia
Education Management, 500+ employees
More than a year
“Best electronic signature solution
Pros
I loved using DocuSign. It's user friendly, allowing everyone to sign from the comfort of their homes. This has saved me time commuting just to sign documents. It was incredibly easy to navigate as a first-time user. The only downside was the occasional lag.
Cons
The only issue I have experienced is occasional lag and sometimes it takes a while to receive documents after they have been signed.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
6
Functionality
10
Ashley
Health, Wellness and Fitness, 1-10 employees
More than a year
“Slightly pricy, but worth the investment
Pros
Overall my experience with it has been positive. It has met my needs and for the most part, has been very easy to use.
Cons
It's a bit more expensive than I would like to pay for my small business needs.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Corey
Sports, 500+ employees
More than a year
“DocuSign simplifies your life
Pros
It does exactly what it needs to do, which is to sign documents.
Cons
I wish the controls and navigation were less clunky especially when dealing with multiple pages.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
6
Benedicta
Mining and Metals, 500+ employees
More than a year
“Great e sign tool in general
Pros
DocuSign is excellent. It keeps track of missing signatures on large documents, ensuring nothing is overlooked. The ability to review and sign important documents securely online, without needing to visit an office, is a huge benefit.
Cons
I have no complaints. I appreciate that it allows everyone to sign a single document online.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eric
Education Management, 51-100 employees
More than a year
“Docusign was perfect for signing contracts
Pros
My overall experience has been positive. DocuSign offers a smooth workflow for signing documents, and completed documents are provided to both sides for archiving and compliance. The integrated workflow, contracts emailed before and after signing, makes the signing process clear with markers indicating where to sign.
Cons
We did have one supplier who had trouble retrieving the signed document, which forced us to resort to a manual signing process. Overall though, it works very well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10