Docusign Reviews
Total 2206 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars78%
4
Stars18%
3
Stars2%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Automotive, 1-10 employees
Less than a year
“good tool to get quick signatures”
Pros
Getting signatures online through it is very easy and the whole process is hassle free. Also it is really convenient that the same signature can be applied across multiple lines when needed.
Cons
One thing I don't like is that it can be misused for documents that aren't legitimate which means it also has the potential to be involved in scams.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Retail, 1-10 employees
More than a year
“Worthwhile trial!”
Pros
Having a 30 day free trial gave me enough time to decide whether I wanted to keep using it. Overall it offers really good value and was simple to set up and start using.
Cons
It's honestly difficult to point out anything I liked least. As a whole it seems like a well-designed contract and document management platform.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Banking, 500+ employees
Less than a year
“Fast, secure signing workflow”
Pros
Signing documents with it is quick, secure and really convenient. It's simple to use on both the sender and recipient side so there's no need to print, scan or email signed paperwork back and forth. The automation tools, customizable workflows and integrations with other business apps also help simplify document management and make the whole process more efficient.
Cons
I must say it is a strong platform but some of the more advanced features can be pricey for smaller organizations. Setting up complex workflows on the admin side can also take some time to learn and configure properly. On top of that occasional updates can make certain settings a bit harder to find until you get used to the new layout.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Construction, 51-100 employees
Less than a year
“Reliable document tracking”
Pros
One big reason Docusign has stayed dependable for so many years is its strong document management along with a very decent tracking and reporting system. It handles every signed document with a high level of precision throughout the workflow and that really makes the dashboard tools look user friendly when it comes to getting documents reviewed and signed efficiently. The fact that it can also be used for notary services adds even more value for the money.
Cons
To be honest I do not have any complaints about the software. It delivers exactly what it promises with little to no bugs or issues so there is rarely any need to reach out to customer support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Management Consulting, 11-50 employees
More than a year
“Signing documents in minutes”
Pros
Using it has made document signing much more convenient especially because it's user friendly and works across different platforms. Any time I need to sign something, it's far simpler to open the PDF or other file from my email in Docusign than to print it, sign it by hand, scan it and send it back again.
Cons
The only part I don't really enjoy is on the mobile app. Signing with just my index finger can be a little awkward and it's somewhat tedious having to tap into each field one by one and move through them quickly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Marketing and Advertising, 11-50 employees
Free Trial
“very handy templates”
Pros
Sending documents with it is easy and it's simple for others to sign them. Setting up reusable templates is also pretty hassle free which saves a lot of time.
Cons
It works really well overall but it does cost more than other similar software options and doesn't offer much customization.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Photography, 1-10 employees
More than a year
“Quick signing with saved signatures”
Pros
Getting documents out for review and signature is quick and simple and signing them is just as easy. Also it is really handy that you can save your signature for future documents.
Cons
There wasn't really anything I disliked about it. If anything, the price is probably the biggest concern for a lot of users.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
E-Learning, 1-10 employees
More than a year
“pretty amazing tool”
Pros
It is an amazing tool and overall the software is simple to navigate and easy to access. Also it lets me keep track of other users signatures which is really helpful.
Cons
Honestly the features have been excellent overall and I haven't run into anything yet that has made me dislike the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hospital & Health Care, 500+ employees
Less than a year
“Handy e-signing for teams”
Pros
Getting signatures electronically with it works really well. Being able to place the signature field exactly where it needs to go and letting people sign digitally makes it especially useful for employees who are often on the move.
Cons
The app can take some time to understand when you're trying to learn the different functions. Since it includes a lot of features, it's not always obvious which one you need for the specific result you're trying to achieve.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
Logistics and Supply Chain, 500+ employees
More than a year
“Digital paperwork made simple”
Pros
Handling contracts and paperwork with it is very easy and in today's digital world it saves a huge amount of time. We can send documents out almost instantly which makes the whole process much more efficient and time-saving.
Cons
I just wish it could be used for a wider range of tasks and documents. It would be even more helpful if it worked across more platforms and was accepted more widely as a standard.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7
Insurance, 11-50 employees
Less than a year
“Signing workflows move quickly”
Pros
Sending, signing and tracking documents ign is really easy now. It takes the hassle out of the whole process since everything gets handled quickly without printing forms or emailing paperwork back and forth.
Cons
A small drawback is that some of the advanced tools take a bit of time to figure out and the cost can climb once you add more users or extra features. Other than that I really haven't run into many problems with it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Hospital & Health Care, 500+ employees
Less than a year
“Faster patient consent signing”
Pros
This tool in our workflow has saved us a huge amount of time. I can get patients to sign multiple consent forms and other paperwork quickly without printing everything out or digging through stacks of paper. The tap to sign option after the first signature is another big advantage our patients really appreciate especially since signing forms and contracts can be long and time-consuming. Overall it has been an excellent tool for us.
Cons
After using it in our offices for nearly a year, it has only made things easier for both our staff and our patients. Being able to get long consents and contracts signed quickly and accurately is incredibly important and it has helped with that in a major way.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Financial Services, 51-100 employees
Less than a year
“Dependable signing workflow”
Pros
Sending customized documents to clients is very easy with this tool. They can review, sign and receive their own saved copy right away which keeps everything moving efficiently. It has become a key part of our workflow because it simplifies the entire process so well. On top of that it is extremely dependable and hardly ever runs into bugs or other issues, easily working reliably the vast majority of the time.
Cons
At times it needs a few extra seconds to fully load all of the information we transfer into the document especially since the details are very specific for each client.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Construction, 11-50 employees
More than a year
“One-click signing every time”
Pros
The interface is very user friendly. After signing a document once, it saves your signature which makes the whole process simple and convenient. I really enjoy using it.
Cons
Honestly I cannot point to anything I dislike about the software. Overall it's very user friendly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Apparel & Fashion, 101-500 employees
Less than a year
“Template workflows save hours”
Pros
Setting up templates has been a huge time saver. I created one invoice template with the signing order set for the CFO first and then the accountant and the system automatically sends reminders after three days. It ends up saving me hours of work.
Cons
The documentation doesn't go very deep when it comes to advanced workflows and the price is high compared with other options. I have also noticed that email notifications can occasionally arrive late and the interface starts to feel cluttered when I have a lot of tabs open at the same time.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Veterinary, 1-10 employees
More than a year
“Clear steps guide the signing”
Pros
Using it is not a hassle because it walks you through each step clearly. I haven't run into any problems with customer support and the pricing feels worth it for what you get. It makes workflow management simpler since everything is laid out in a very simple manner. Document management is also well handled because files stay organized and are easy to access. I also haven't experienced bugs or other technical issues up to this point. I don't use the tracking and reporting features very often but when I have, I haven't had any trouble with them.
Cons
One minor downside is that it doesn't always feel as user friendly on a phone. I am not completely sure whether that comes from the browser or the internet connection but it works perfectly fine on a computer or tablet.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 51-100 employees
More than a year
“Trusted digital signatures”
Pros
The platform is simple and easy to use. After registering and completing authentication, all signing levels are available right away. Also it lets you add a visible signature to documents which helps with acceptance at many companies. Another thing I like is that it pays attention to customer feedback and actually adopts useful improvement suggestions. In practice I can send documents to clients and coworkers very quickly and receive legally valid signatures without any hassle.
Cons
Honestly there is very little to complain about with it because I really like the overall concept. If I had to point out one drawback, it would be that ID card authentication can take a bit of time and seems somewhat confusing. That said it is clearly necessary to keep signatures secure.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Internet, 1-10 employees
More than a year
“Digital signing is super convenient”
Pros
I recently used it to sign the lease for my apartment and it was unbelievably convenient. You get the email, open the link from your phone or computer and add your signature in just a couple of seconds. No more hassle of printing dozens of pages, signing everything by hand, scanning it all and sending it back again. The interface is very clean and walks you step by step through exactly where to click to place each signature so it's practically impossible to make a mistake or miss a line.
Cons
If you're the one receiving a document to sign, everything works perfectly and it's free. On the other hand if you need to upload forms yourself and send them to other people for their signatures, the subscription plans are definitely expensive especially if you're not a big company but just a private user or an intern. Also automatic emails with the signing links sometimes end up straight in the spam folder.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Information Services, 101-500 employees
More than a year
“Reliable digital signing”
Pros
Digitally signing documents is really easy. After the initial setup, everything is pretty much handled for you since the platform saves your account details and the signatures are fully legitimate.
Cons
I honestly don't have much to complain about. I am just not as familiar with the platform as people who use it to send out signature requests to others. Most of the time I only use it to sign important paperwork including forms like the ones mentioned below and insurance documents.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Construction, 1-10 employees
More than a year
“Effortless document signing”
Pros
It has completely simplified the way I handle signed documents. There's no more back and forth of emailing, printing, signing, scanning and sending everything again. It has made the whole process much more convenient and saved a lot of time.
Cons
No problems to share. The only thing I'd like to see added is the option to print a copy after the document has been signed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10