Total 2036 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

78%

4

Stars

18%

3

Stars

3%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

M

Matthias

Farming, 1-10 employees

More than a year

5.0
March 2025

I highly recommend it

Pros

This automatically uses my previous signature, and savea a lot of our time

Cons

Honestly can't think of anything. Perhaps the only minor downside is that I can't upload my actual signature and am limited to using one of their generated ones.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Leo

Marketing and Advertising, 1-10 employees

More than a year

4.0
March 2025

Seamless and easy to navigate

Pros

It works well..whenever I see a document come through on DocuSign, I know the process will go smoothly.

Cons

Sometimes the process goes so smoothly that I forget to actually read the document thoroughly.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

8

Functionality

8

S

Stephen

Financial Services, 500+ employees

More than a year

3.0
March 2025

High-performance digital signature tool

Pros

After facing many challenges in integrating and implementing the solution, the software is now a great option for anyone looking for a reliable digital signature solution.

Cons

The difficulties arose during the implementation phase.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

T

Tyrone

Apparel and Fashion, 1-10 employees

Less than a year

5.0
March 2025

Helped us a lot

Pros

I had a deadline to sign and return my real estate documents to my realtor or I would lose the property. Thanks to DocuSign, I could upload my contract, make edits, e-sign, and send it back within minutes. I met my deadline and am now the proud owner of a beautiful property.

Cons

There isn't much to dislike about DocuSign. The free plan is very functional for most needs. However I wish the premium plan's features, like unlimited document scanning and signing, were available in the free version. That would make the app even better.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

N

Nadia

Education Management, 500+ employees

More than a year

5.0
March 2025

Best electronic signature solution

Pros

I loved using DocuSign. It's user friendly, allowing everyone to sign from the comfort of their homes. This has saved me time commuting just to sign documents. It was incredibly easy to navigate as a first-time user. The only downside was the occasional lag.

Cons

The only issue I have experienced is occasional lag and sometimes it takes a while to receive documents after they have been signed.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

6

Functionality

10

A

Ashley

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
March 2025

Slightly pricy, but worth the investment

Pros

Overall my experience with it has been positive. It has met my needs and for the most part, has been very easy to use.

Cons

It's a bit more expensive than I would like to pay for my small business needs.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

10

C

Corey

Sports, 500+ employees

More than a year

4.0
March 2025

DocuSign simplifies your life

Pros

It does exactly what it needs to do, which is to sign documents.

Cons

I wish the controls and navigation were less clunky especially when dealing with multiple pages.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

6

B

Benedicta

Mining and Metals, 500+ employees

More than a year

5.0
March 2025

Great e sign tool in general

Pros

DocuSign is excellent. It keeps track of missing signatures on large documents, ensuring nothing is overlooked. The ability to review and sign important documents securely online, without needing to visit an office, is a huge benefit.

Cons

I have no complaints. I appreciate that it allows everyone to sign a single document online.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Eric

Education Management, 51-100 employees

More than a year

5.0
March 2025

Docusign was perfect for signing contracts

Pros

My overall experience has been positive. DocuSign offers a smooth workflow for signing documents, and completed documents are provided to both sides for archiving and compliance. The integrated workflow, contracts emailed before and after signing, makes the signing process clear with markers indicating where to sign.

Cons

We did have one supplier who had trouble retrieving the signed document, which forced us to resort to a manual signing process. Overall though, it works very well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GL

Grethe L.

Apparel & Fashion, 1-10 employees

More than a year

5.0
March 2025

free tools with awesome functionality

Pros

The fact that it's free and universally understood makes it really appealing and the functionality is genuinely awesome.

Cons

A lot of features are locked behind paid plans which makes upgrading feel a bit forced.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

GS

Gaurav S.

Retail, 11-50 employees

Less than a year

5.0
March 2025

impressive integration

Pros

It's API is very capable when it comes to connecting with other tools and services. We use it alongside Zoho Desk and that integration has been really valuable for our workflow.

Cons

What I dont like is that it is priced quite high when you compare it with other available options.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

TD

Thomas D.

Arts and Crafts, 1-10 employees

Less than 6 months

5.0
March 2025

paperwork made effortless

Pros

Getting paperwork completed with It has been really simple and convenient.

Cons

There's honestly nothing I dislike about It.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AR

amanda R.

Health Wellness and Fitness, 1-10 employees

More than a year

4.0
February 2025

custom forms that fit perfectly

Pros

Being able to create custom forms around our specific needs has been a big plus. The setup is fairly simple and using it day to day feels simple and manageable.

Cons

One confusing part is the prompt recipients see after finishing the document asking them to sign up for an account. A lot of them assume it's mandatory and worry the document won't be completed unless they register.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

8

JA

Jennifer A.

Medical Practice, 1-10 employees

More than a year

4.0
February 2025

Templates come in handy!

Pros

Creating templates from our internal documents for sending to patients is very simple which has been really useful for our workflow.

Cons

It can feel a bit outdated and repetitive at times and the pricing is somewhat high. It also would be better if there were a month-to-month option.

Rating Distribution

Ease of use

9

Value for money

6

Customer Support

8

Functionality

8

KC

Kerrissa C.

Automotive, 11-50 employees

More than a year

5.0
February 2025

User-friendly software!

Pros

It's very simple to spot exactly where I need to sign on the document.

Cons

The text on the document appears fairly large which can make it easier to overlook some of the finer contract details while signing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AM

Ami M.

Construction, 51-100 employees

More than a year

5.0
February 2025

secure document tracking

Pros

Sending documents to customers and subcontractors for execution is simple, secure and simple to track which makes the whole process very convenient.

Cons

there isn't really anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MI

Marie I.

Financial Services, 500+ employees

More than a year

4.0
February 2025

trusted signature platform

Pros

It gets used all the time which makes it feel like a signature tool I can really trust.

Cons

Using it on mobile has been a challenge for me especially on my iPhone 12 Pro Max.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AA

Amy A.

Warehousing, 500+ employees

More than a year

5.0
February 2025

clear guidance and quick turnaround

Pros

The instructions are simple and concise and the turnaround time is very fast.

Cons

One issue is that messages seem to get sent straight to spam or junk inboxes almost immediately.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DP

Douglas P.

Real Estate, 1-10 employees

More than a year

5.0
February 2025

Loved using it

Pros

This tool makes it simple to place signature and initial fields exactly where they need to go, send documents to the right people and keep an eye on the completion status the whole way through.

Cons

Getting familiar with how everything works can be a bit confusing at the beginning though that mostly comes from how much functionality they've built into the system.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

KC

Kim C.

Financial Services, 11-50 employees

More than a year

5.0
February 2025

Ideal for our business

Pros

Interface is very simple to move through as a user. It feels like a step-by-step guided process so you just follow along and being able to print everything at the end is really helpful.

Cons

I really don't have any concerns with it. It's an excellent product. Some people can be hesitant about signing electronically because of fraud worries but since this is a well-known platform, that usually isn't an issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10