GMass Reviews
Total 200 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars81%
4
Stars18%
3
Stars2%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Financial Services, 11-50 employees
“bulk emails that hit the inbox”
Pros
It's been really useful for sending bulk emails that actually make it to the inbox.
Cons
The auto-scheduling and follow-up email features aren't very accessible to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Music, 11-50 employees
“user friendly mail merge”
Pros
Performs extremely well! I do miss the old bare-bones free version but if you need a mail-merge tool, this one is very user friendly and the interface functions exceptionally well.
Cons
Cost feels a little high for what the service offers.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Consulting, 11-50 employees
“Good support”
Pros
Getting started with it is easy and the overall experience feels very user friendly. On top of that, customer support has been helpful whenever needed.
Cons
The interface feels really dated, like it belongs to 15 years ago and I really dislike how expensive the first paid tier is once you move past the free customer service option.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
10
Design, 11-50 employees
“packed with value and features”
Pros
Everything you'd want from a tool like this is included in GMass. I've been using it for quite a while now and the amount of features it gives at this price point honestly feels like one of the best deals out there.
Cons
If I could change one thing, it would be the dashboard UI. A cleaner and slightly improved layout would make it even better to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Computer Software, 11-50 employees
“Amazing tool!”
Pros
Sending emails and running bulk campaigns with it has been excellent.
Cons
Honestly, I don't have any complaints. It's a really strong product and I'm fully satisfied with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Marketing and Advertising, 101-500 employees
“Send multiple emails at once!”
Pros
Incredibly convenient to send messages to a large number of people at once right from the Gmail interface!
Cons
I haven't run into any real drawbacks. It feels accessible and works really well.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Computer Software, 11-50 employees
“Campaigns that just work”
Pros
It's easy to use, very efficient and comes with powerful features like automated follow-ups and personalization. It's been a perfect fit for our small business.
Cons
Nothing specific has been an issue so far. We're happy with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Management Consulting, 11-50 employees
“helpful follow-ups and templates”
Pros
The automatic integration of email templates, along with auto follow-up, has been really useful.
Cons
One issue is that image attachments placed in the email body appear broken after the message is sent.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 11-50 employees
“Top notch email efficiency”
Pros
Right from the start, it delivered exactly what my business needed. The efficiency was outstanding and it handled everything at a top-notch level.
Cons
Honestly, I didn't run into any issues at all. It did a top notch job delivering everything I needed for my business.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Education Management, 11-50 employees
“helpful dashboard and tutorials”
Pros
I just started using it for my mail merges and it's been really easy to work with. The tutorials are there whenever I need them which has been a big help. Since I include links in my emails, the campaigns dashboard is especially useful because it lets me see who opened the message and who clicked the link. That makes follow-ups much easier to handle.
Cons
Nothing comes to mind right now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 11-50 employees
“best choice for mass marketing!”
Pros
Hands down the best tool I've used for sending mass marketing emails.
Cons
I honestly haven't come across anything I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Wholesale, 11-50 employees
“bulk emailing”
Pros
Being able to send a huge volume of emails within minutes is one of the best parts of using it.
Cons
One thing that feels missing is that every subscription plan should include the option to send at least one follow-up email.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Writing and Editing, 11-50 employees
“powerful cold email reach”
Pros
It handles everything I need for a mid-sized email campaign especially when I'm sending a large volume of cold emails. Reaching 10,000 recipients gradually over the course of a month works really well for my needs.
Cons
There was a bit of a learning curve and it took me a couple of hours of clicking around to get comfortable with it. It's not completely user friendly at first but once it starts to make sense, it's absolutely worth the effort.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Entertainment, 11-50 employees
“gmail-based bulk emailing win”
Pros
Running bulk email campaigns right from the Gmail browser window has been incredibly convenient for our small business and organization. It works well for all kinds of users, whether someone is low-tech, a beginner developer or more advanced and it still offers a powerful set of features at a much lower price than tools like Mailchimp. The Google Sheets integration is especially valuable and getting everything set up through the Gmail extension and add-on is easy. Keeping our contact list in Google Sheets was essential for us. The online documentation is detailed and the examples they provide seem to cover just about any scenario you might need. On top of that, tech support has been fast and helpful. We reviewed a lot of similar platforms and we keep choosing this solution over and over again.
Cons
This is less of a GMass issue and more of a Google limitation: you're still bound by Gmail's daily sending caps which are 500 for personal accounts and 2,000 for Workspace accounts. GMass does offer a few suggestions for getting around that but it's still smartest to plan your sending within those official limits.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Internet, 11-50 employees
“quick setup, instant results”
Pros
We needed a lightweight option for sending small batches of emails to test users and this fit perfectly. It was up and running in less than 10 minutes and our first campaign went out without any issues. Definitely a tool we plan to keep using for a long time. Absolutely worth trying.
Cons
Honestly, no complaints here. It was easy to use and the free trial with up to 50 sends makes it even more worthwhile to test out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Primary/Secondary Education, 11-50 employees
“handy for multi-account emailing”
Pros
Being able to send emails from multiple accounts makes this a really useful tool.
Cons
Just don't expect to send more than 500 emails per account unless you have an SMTP server set up.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Primary/Secondary Education, 11-50 employees
“Best possible results”
Pros
Putting together personalized emails takes very little effort once you do a bit of upfront planning and that added flexibility is a nice bonus. Their strong knowledge of email deliverability really shows and the subtle prompts help steer you toward best practices so you get the best possible results.
Cons
The follow-up emails feel a little basic. It would be nice to have the option to send more customized follow-ups but it's not a dealbreaker since the current setup works reliably and is simple to get running.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Education Management, 11-50 employees
“Incredibly useful”
Pros
After trying the free trial, I only needed one completed campaign and its report to realize how useful this service was so I subscribed right away. The bcc feature working alongside merges was especially valuable and I also really appreciated being able to merge replies to specific recipients within the original campaign thread. Since the first bug I ran into, I haven't come across any other problems and after using it for at least 5 campaigns in a month, it has already saved me a huge amount of time.
Cons
At the beginning, there seemed to be a bug because the campaign would not send even though I clicked the correct button multiple times. I kept getting the same error related to the mail merge tags I was using which made me think it might not actually be compatible with Gmail. Once it finally went through though, I was extremely happy with how everything turned out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Real Estate, 11-50 employees
“time saving marketing boost”
Pros
A really valuable tool to have: it saves me a lot of time, makes marketing my business much more efficient and helps me get more done in less time.
Cons
There really aren't many tools like this that you can rely on while also being user friendly and affordable.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Marketing and Advertising, 101-500 employees
“Works reliably”
Pros
Sending emails through it has been really easy and it works reliably every time I use it. Being able to manage everything directly inside Gmail makes the whole process much more convenient. It saves me a lot of time and overall everything runs without any trouble.
Cons
Not much to complain about. If anything, the design could look a little more polished but since the tool itself works perfectly, it's not a major issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10