GMass

GMass Reviews

Total 200 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

81%

4

Stars

18%

3

Stars

2%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

AF
Andrew F.

Real Estate, 11-50 employees

5.0

“Fantastic product!”

Pros

Right from the start, this has been a fantastic product to use! It's easy, simple and does exactly what I need without any hassle.

Cons

There really isn't much to complain about. If I had one suggestion, it would be to add a running tally or list of recipients who opened an email, similar to the existing bounce and unsubscribe lists.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 11-50 employees

4.0

“Google sheets integration saves time”

Pros

Connecting it with Google Sheets happens automatically and that saves me a lot of time because I don't have to copy and paste email addresses from a sheet into Gmail by hand anymore. It feels accessible to use and the feature that reads the email content and lets me pull in a specific column from the sheet is especially useful. Getting started was simple too since the setup only required installing a Chrome extension.

Cons

It is a paid service.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 11-50 employees

4.0

“Good enough for professional communication”

Pros

Using this software has been a really positive experience because it feels simple and familiar while still being powerful enough for professional communication. It works right inside Gmail which I really appreciate since I can handle email outreach from a platform I already know instead of constantly switching between different tools. The mail merge and personalization features are especially useful because they help keep each message relevant to the person receiving it. I also get a lot of value from the campaign tracking and follow-up tools since they make it easier to understand engagement and stay organized. Having automation built into something as familiar as Gmail makes the whole process much easier to learn. Overall, it saves me a lot of time and lets me focus more on building relationships instead of repeating the same email tasks over and over which has been a big help while I get more comfortable with professional outreach.

Cons

There were a few small issues at the beginning. I had to unsubscribe using my personal email first and later I ended up upgrading to Google Workspace. Since I'm still fairly new to it, those are the main problems I've run into up to this point. The biggest area for improvement, in my opinion, is the learning curve around some of the more advanced features. If someone is not especially technical, it can take a while to understand all the available options and figure out the best setup for a specific campaign. Thankfully, it's possible to look things up easily and there are a lot of helpful videos online. Still, a more beginner friendly onboarding experience with clearer step-by-step examples for recruitment and cold outreach would make it much easier for new users to get started confidently. I'd also really appreciate more guidance around best practices for campaign setup, personalization, follow-ups and deliverability. The functionality is definitely there but sometimes the real challenge is just knowing how to use it in the most effective way. Overall, these feel like relatively minor issues to me. I'm still learning the platform and the fact that it works directly inside Gmail makes that learning process easier.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

LM
Linda M.

Not Specified, 11-50 employees

5.0

“Works with SMTP supported softwares”

Pros

Their email validation service, along with the SMTP transactional features, works really well when integrated with softwares that support SMTP, such as Bulk Mailer 9 Pro and SuperMailer. Both connect efficiently with GMass and help things run reliably.

Cons

One issue is that email delivery can occasionally be incomplete during campaigns.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Public Relations and Communications, 11-50 employees

5.0

“Accessible to use”

Pros

Right from the start, the program felt very accessible to use which is a big reason I enjoy it so much. It delivers a lot for the price and feels like an excellent value overall.

Cons

Honestly, I don't really have any complaints. I've been using it for years and it has continued to work well for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Computer Software, 11-50 employees

5.0

“Not complicated at all”

Pros

I moved to this software because I needed a simpler way to handle email outreach without leaving Gmail. The best part is how familiar everything feels, instead of having to learn yet another complicated marketing tool. Getting started was fast and it fits the targeted outreach campaigns I'm running really well. I'm still in the early stages of using it so I'm continuing to dig into the tracking, follow-up and campaign management features.

Cons

Since I'm still fairly new to it, I haven't run into any major problems yet. If I could change one thing, it would be to make some of the more advanced settings a bit easier for first-time users to find.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

EB
Evolving B.

Not Specified, 101-500 employees

5.0

“Gmail outreach made effortless”

Pros

Using it for email marketing has made outreach much simpler for me. One thing I especially appreciate is being able to send a large batch of emails at once which used to be difficult because of daily sending limits. The interface is clear, practical and works well and I've also been happy that my emails consistently reach the inbox. A particularly useful feature is the Google Sheets integration since it saves me from manually copying and pasting email addresses. Getting started was quick too, largely because the product tour walks you through the setup really well.

Cons

The only downside for me is the pricing which feels a little expensive. If the cost were lower, it would be more helpful not just for me but likely for other users as well.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

HA
Hamza A.

Marketing and Advertising, 11-50 employees

5.0

“simple to use”

Pros

Honestly, this extension is really simple to use for reaching a large audience and the follow-up option plus all the other little helpful features you don't expect make it even better. Definitely a 10/10 recommendation.

Cons

There's honestly nothing that stands out as a downside, it's a very easy extension to work with.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TS
Taylor S.

Not Specified, 101-500 employees

5.0

“bulk outreach right inside email”

Pros

Handling bulk email campaigns with this tool saves me a lot of time compared to sending everything manually to a long list of leads. One thing I really enjoy is that it all works directly inside my email so I'm not bouncing between different tabs or separate websites just to get things done. Everything stays in one place which makes the whole process more convenient. The setup is also very easy and using it feels simple from the start. Another feature I really appreciate is the email tracking since it shows me who opened my messages and makes follow-ups much easier.

Cons

Issue I keep running into is the number of undelivered email notifications I get back, even though I know that's fairly normal with campaigns like this. It would be much better if there were a way to automatically sort those into a separate folder or something similar, instead of having them flood my inbox after every send.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

EW
eliana w.

Not Specified, 11-50 employees

5.0

“user friendly campaigns and scheduling”

Pros

The platform is very user friendly which helps me manage my marketing campaigns without any hassle. The scheduling feature has been especially helpful for keeping my work organized and running efficiently. On top of that, the setup process was quick and easy so I was able to start using it right away.

Cons

Something I'd still want to see is support for Outlook email IDs and better integration with Outlook.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

RK
Ryan K.

Marketing and Advertising, 11-50 employees

5.0

“time saving email standout”

Pros

Once it is set up, it saves me a ton of time. It's very easy to use after that and repeating the same process is simple. It's also a really effective tool for email outreach.

Cons

The setup took some time at the beginning but after everything was in place, it worked really well.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

DR
Daisy R.

Not Specified, 11-50 employees

5.0

“Gmail based campaigns”

Pros

Running marketing and PR outreach is much easier because I can handle mail merges and track email opens and link clicks all in one place. It's especially helpful when I need to send a large batch of emails to different audiences at once. Since it works directly inside Gmail, I never have to switch out of my inbox which makes the whole process much more convenient. Another big plus is how well it personalizes every email within the same mail merge. I can also pull in contact lists from Google Sheets or uploaded Excel files which saves time when adding recipients all at once. On top of that, being able to see who opened a campaign, who clicked links and setting up automated follow-ups makes it a really useful tool for my outreach without ever leaving Gmail.

Cons

A downside is that the number of bulk emails you can send depends on the plan you choose so you have to upgrade to a certain tier if you need higher sending limits.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

VV
Vaibhav V.

Events Services, 11-50 employees

5.0

“one-click bulk emailing”

Pros

Sending bulk emails takes just one click and it also verifies everything before the messages go out.

Cons

At this point, there really isn't anything specific I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SLO
Sankalp Law O.

Legal Services, 11-50 employees

5.0

“powerful scaling companion”

Pros

It is incredibly scalable and also very simple to use and connect with Gmail. It turns Gmail into a much more powerful tool for sending high-volume emails every day.

Cons

Honestly I haven't come across any drawbacks with it. I've used it for more than two years and at this point I can confidently say it's the best option in its category.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Primary/Secondary Education, 11-50 employees

5.0

“useful features”

Pros

Really solid product that's easy to use and comes with a lot of useful features.

Cons

The interface looks a bit unattractive to me but it's only a minor issue.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

MS
Maria S.

Not Specified, 11-50 employees

5.0

“simple setup, excellent start”

Pros

Starting out with it was very easy and the whole platform feels simple to use. The initial setup went quickly without any hassle which I really appreciated. Using it for the first time has been an excellent experience so far.

Cons

I haven't run into any issues so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MC
Martin C.

Not Specified, 11-50 employees

4.0

“daily sending saves tons of time”

Pros

Every day, sending everything in one go saves me a lot of time which has been a huge help. Being able to connect it with Google Sheets is also really useful since I can draft all my messages right inside Sheets and then send them all at once.

Cons

The interface feels a bit outdated and it's only available in English. The first setup was slightly tricky although I understood it pretty quickly.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

9

SK
Saksham K.

Not Specified, 11-50 employees

5.0

“Brings a lot of convenience”

Pros

Email marketing campaigns, cold outreach and bulk promotional emails have been really convenient because it keeps the whole process simple while still giving me flexibility. Sending personalized messages at scale is easy and the Gmail integration is a huge plus. Since it works directly inside Gmail, there's barely any learning curve which made it easy to get started right away. Being able to create and send campaigns the same way I normally handle emails is one of the biggest reasons I keep using it.

Cons

Don't have any drawbacks to mention here.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

AB
Allison B.

Not Specified, 11-50 employees

5.0

“Helpful tracking”

Pros

It is simple to use while still letting emails feel personal, even when I'm sending them to a large list of recipients. The tracking feature is also very useful because it shows me who opened and clicked which helps me make sure my messages aren't being overlooked. On top of that, getting everything set up in the beginning was very easy.

Cons

Nothing at the moment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Accounting, 11-50 employees

5.0

“powerful outreach from email”

Pros

I can paste in my content, launch campaigns quickly, schedule messages, monitor performance and set up automated follow-ups without having to wrestle with overly complex software. The layout is clear, the tools are genuinely useful and it cuts down a lot of the time I spend managing campaigns. I especially appreciate getting strong outreach functionality while the overall experience still stays simple and practical.

Cons

The pricing could be a bit more budget friendly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9