GMass Reviews
Total 200 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars81%
4
Stars18%
3
Stars2%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Mental Health Care, 11-50 employees
“constant upgrades and quick sending”
Pros
There's been steady improvement, it's very user friendly and the one-click setup gets the job done fast.
Cons
At this point, not much stands out as a downside aside from the wait time to get a new account approved for the new SMTP unlimited sending feature.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Marketing and Advertising, 11-50 employees
“Worth the upgrade”
Pros
Getting started with it was easy and upgrading felt like the obvious next step.
Cons
I haven't run into anything I dislike. I'm really thankful a tool like this exists.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Non-Profit Organization Management, 11-50 employees
“quick setup and reliable merges”
Pros
I originally picked it almost at random over a year ago for a mail merge through Google Workspace and I'm really glad I ended up with it. The learning curve was minimal which helped me get everything running quickly and stay on schedule. I canceled for a while simply because I wasn't using it much, then subscribed again when my workload picked back up. Coming back to it, it actually feels even more user friendly than it did last year. I'd definitely recommend it. My email merges are pretty basic but it's clear the extra features are there if I ever need them. It also fits into my workflow without any hassle. On top of that, customer support was easy to reach and replied quickly.
Cons
Really don't have any complaints since it has consistently handled my simple email merge needs without any issues.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Real Estate, 11-50 employees
“organic emails, better replies”
Pros
Messages feel natural to recipients instead of looking automated and that has helped boost my reply rate.
Cons
It struggles once you hit Gmail's daily sending cap so sending beyond that limit can be a problem.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
7
Information Technology and Services, 11-50 employees
“Love the real time tracking”
Pros
Running email campaigns with this has been very easy and the real-time tracking is especially useful.
Cons
One thing I noticed is that it logs a click or open even when the sender clicks the email.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Accounting, 11-50 employees
“Very useful”
Pros
Such a useful tool. It's affordable, easy to use and doesn't require any prior training to get started.
Cons
The user interface still has room for improvement and it would also help to have better payment options available for users in India.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Pharmaceuticals, 500+ employees
“Perfect for marketers”
Pros
After using it for the past few years, it has made my work much more manageable. As a marketer, it helps me promote my products without wasting time sending messages one by one to every client. I'd definitely recommend it to anyone.
Cons
Honestly, nothing at all. I love everything about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 11-50 employees
“Bulk sending made simple”
Pros
Sending multiple emails through Gmail is very easy with this tool and it makes bulk emailing really convenient.
Cons
The tool's design feels a bit outdated so the UX/UI could definitely use some improvement.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Marketing and Advertising, 11-50 employees
“No trouble during use!”
Pros
Easy and hassle-free, this tool does exactly what I need for bulk emails and cold outreach without any extra fluff. It's simple to use and gets the job done well so I'd definitely recommend it.
Cons
I haven't really run into any issues, everything works just the way it's advertised.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Education Management, 11-50 employees
“Native to Gmail”
Pros
It fit directly into Gmail so sending campaigns feels just like sending regular emails. Setup took only a few minutes and we were able to start using it almost immediately. Since we work in Gmail every day, having it built into that workflow is a big plus. It also comes with a lot of advanced features which makes it even more useful.
Cons
Since everything runs inside Gmail, it doesn't really offer a separate dedicated dashboard where you can access everything in one place like you would with platforms such as Robly or Constant Contact.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Hospitality, 11-50 employees
“Campaigns made simple”
Pros
Works really well with Gmail and makes it simple to send personalized bulk emails, track responses and manage campaigns. Features like scheduling and automated follow-ups save a lot of time and make outreach much more efficient.
Cons
At first, I ran into some trouble connecting the spreadsheets but the tutorial videos were a huge help and got me through it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Building Materials, 11-50 employees
“perfect for advertising”
Pros
It's been really useful and works perfectly for advertising.
Cons
At times, Google flags messages as spam which can be a bit frustrating.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Internet, 500+ employees
“powerful mass emailing boost”
Pros
A powerful yet user friendly tool for sending personalized bulk emails and the way it works directly inside Gmail makes everything feel smooth. The tracking for opens, clicks and bounces is really useful which makes it a strong option for running email campaigns more efficiently. It also helps send emails out fast and has supported the growth of the business.
Cons
Pricing could be a bit more affordable.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Computer Software, 11-50 employees
“Strong engagement”
Pros
Being able to create personalized emails has really helped boost engagement. The integration and setup are very easy so getting started doesn't take much effort. I haven't had to contact customer support myself yet but colleagues have told me they're approachable and helpful.
Cons
Honestly, all of the features have been impressive. It's user friendly and being able to track the performance of our campaigns is a big plus.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Marketing and Advertising, 11-50 employees
“clean interface and simple navigation”
Pros
The interface feels very easy and getting around the platform is simple without any confusion.
Cons
Something missing is email warmup. It would be even better if they added a warmup feature.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Marketing and Advertising, 101-500 employees
“powerful scheduling and personalization”
Pros
Right from the start, it felt simple to use while still offering features that are genuinely useful. The scheduling and personalization tools work really well and it also includes strong options like A/B testing which adds a lot of value.
Cons
An area that could use some improvement is customer support, as it could be more helpful. Bulk data processing is another part that still needs work.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Telecommunications, 11-50 employees
“helpful for recruiter outreach”
Pros
I use this tool to send emails to recruiters and it works really well for that purpose.
Cons
The interface is a little complicated and can take some time to get used to.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Entertainment, 11-50 employees
“higher opens with gmail”
Pros
My mass emails are getting noticeably better open rates and they come across naturally instead of looking like spam. It was simple to set up and fits right into Gmail without any hassle.
Cons
There's a small learning curve at first but it's really nothing major.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 11-50 employees
“powerful tool”
Pros
Works really well for campaigns and I use it regularly for general networking too. It's a powerful tool and very easy to use.
Cons
There are a lot of setting options to go through. It would help to have more guidance built into the user experience so there's less need to switch back and forth with the online manual.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Non-Profit Organization Management, 11-50 employees
“Satisfied user here!”
Pros
Being able to get really creative with micro-targeted email campaigns is a huge plus here especially when sending them out to thousands of people at once. On top of that, the analytics are included too which makes the whole thing feel incredibly powerful. Very cool tool overall.
Cons
It's not the most polished or visually appealing platform out there and it doesn't feel the slickest either but that's honestly not a big deal.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9