GMass

GMass Reviews

Total 200 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

81%

4

Stars

18%

3

Stars

2%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

EE
Emy E.

Mental Health Care, 11-50 employees

4.0

“constant upgrades and quick sending”

Pros

There's been steady improvement, it's very user friendly and the one-click setup gets the job done fast.

Cons

At this point, not much stands out as a downside aside from the wait time to get a new account approved for the new SMTP unlimited sending feature.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

KI
Kamayah I.

Marketing and Advertising, 11-50 employees

5.0

“Worth the upgrade”

Pros

Getting started with it was easy and upgrading felt like the obvious next step.

Cons

I haven't run into anything I dislike. I'm really thankful a tool like this exists.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

LW
Leona W.

Non-Profit Organization Management, 11-50 employees

5.0

“quick setup and reliable merges”

Pros

I originally picked it almost at random over a year ago for a mail merge through Google Workspace and I'm really glad I ended up with it. The learning curve was minimal which helped me get everything running quickly and stay on schedule. I canceled for a while simply because I wasn't using it much, then subscribed again when my workload picked back up. Coming back to it, it actually feels even more user friendly than it did last year. I'd definitely recommend it. My email merges are pretty basic but it's clear the extra features are there if I ever need them. It also fits into my workflow without any hassle. On top of that, customer support was easy to reach and replied quickly.

Cons

Really don't have any complaints since it has consistently handled my simple email merge needs without any issues.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Real Estate, 11-50 employees

4.0

“organic emails, better replies”

Pros

Messages feel natural to recipients instead of looking automated and that has helped boost my reply rate.

Cons

It struggles once you hit Gmail's daily sending cap so sending beyond that limit can be a problem.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

7

NS
Nikhil S.

Information Technology and Services, 11-50 employees

5.0

“Love the real time tracking”

Pros

Running email campaigns with this has been very easy and the real-time tracking is especially useful.

Cons

One thing I noticed is that it logs a click or open even when the sender clicks the email.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

RCD
Rajat Chaudhary D.

Accounting, 11-50 employees

5.0

“Very useful”

Pros

Such a useful tool. It's affordable, easy to use and doesn't require any prior training to get started.

Cons

The user interface still has room for improvement and it would also help to have better payment options available for users in India.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

IN
Isha N.

Pharmaceuticals, 500+ employees

5.0

“Perfect for marketers”

Pros

After using it for the past few years, it has made my work much more manageable. As a marketer, it helps me promote my products without wasting time sending messages one by one to every client. I'd definitely recommend it to anyone.

Cons

Honestly, nothing at all. I love everything about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MB
Maor B.

Marketing and Advertising, 11-50 employees

5.0

“Bulk sending made simple”

Pros

Sending multiple emails through Gmail is very easy with this tool and it makes bulk emailing really convenient.

Cons

The tool's design feels a bit outdated so the UX/UI could definitely use some improvement.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

SB
Shlok B.

Marketing and Advertising, 11-50 employees

5.0

“No trouble during use!”

Pros

Easy and hassle-free, this tool does exactly what I need for bulk emails and cold outreach without any extra fluff. It's simple to use and gets the job done well so I'd definitely recommend it.

Cons

I haven't really run into any issues, everything works just the way it's advertised.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Anonymous

Education Management, 11-50 employees

5.0

“Native to Gmail”

Pros

It fit directly into Gmail so sending campaigns feels just like sending regular emails. Setup took only a few minutes and we were able to start using it almost immediately. Since we work in Gmail every day, having it built into that workflow is a big plus. It also comes with a lot of advanced features which makes it even more useful.

Cons

Since everything runs inside Gmail, it doesn't really offer a separate dedicated dashboard where you can access everything in one place like you would with platforms such as Robly or Constant Contact.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

8

LBM
Le Basilic M.

Hospitality, 11-50 employees

5.0

“Campaigns made simple”

Pros

Works really well with Gmail and makes it simple to send personalized bulk emails, track responses and manage campaigns. Features like scheduling and automated follow-ups save a lot of time and make outreach much more efficient.

Cons

At first, I ran into some trouble connecting the spreadsheets but the tutorial videos were a huge help and got me through it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

BN
Ben N.

Building Materials, 11-50 employees

5.0

“perfect for advertising”

Pros

It's been really useful and works perfectly for advertising.

Cons

At times, Google flags messages as spam which can be a bit frustrating.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

SA
Saurav A.

Internet, 500+ employees

5.0

“powerful mass emailing boost”

Pros

A powerful yet user friendly tool for sending personalized bulk emails and the way it works directly inside Gmail makes everything feel smooth. The tracking for opens, clicks and bounces is really useful which makes it a strong option for running email campaigns more efficiently. It also helps send emails out fast and has supported the growth of the business.

Cons

Pricing could be a bit more affordable.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Computer Software, 11-50 employees

5.0

“Strong engagement”

Pros

Being able to create personalized emails has really helped boost engagement. The integration and setup are very easy so getting started doesn't take much effort. I haven't had to contact customer support myself yet but colleagues have told me they're approachable and helpful.

Cons

Honestly, all of the features have been impressive. It's user friendly and being able to track the performance of our campaigns is a big plus.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

MK
Moeed K.

Marketing and Advertising, 11-50 employees

5.0

“clean interface and simple navigation”

Pros

The interface feels very easy and getting around the platform is simple without any confusion.

Cons

Something missing is email warmup. It would be even better if they added a warmup feature.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

MP
Manasvi P.

Marketing and Advertising, 101-500 employees

5.0

“powerful scheduling and personalization”

Pros

Right from the start, it felt simple to use while still offering features that are genuinely useful. The scheduling and personalization tools work really well and it also includes strong options like A/B testing which adds a lot of value.

Cons

An area that could use some improvement is customer support, as it could be more helpful. Bulk data processing is another part that still needs work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

SS
Shimry S.

Telecommunications, 11-50 employees

5.0

“helpful for recruiter outreach”

Pros

I use this tool to send emails to recruiters and it works really well for that purpose.

Cons

The interface is a little complicated and can take some time to get used to.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

JR
Jason R.

Entertainment, 11-50 employees

5.0

“higher opens with gmail”

Pros

My mass emails are getting noticeably better open rates and they come across naturally instead of looking like spam. It was simple to set up and fits right into Gmail without any hassle.

Cons

There's a small learning curve at first but it's really nothing major.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AR
A R.

Real Estate, 11-50 employees

5.0

“powerful tool”

Pros

Works really well for campaigns and I use it regularly for general networking too. It's a powerful tool and very easy to use.

Cons

There are a lot of setting options to go through. It would help to have more guidance built into the user experience so there's less need to switch back and forth with the online manual.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

ER
Elliot R.

Non-Profit Organization Management, 11-50 employees

5.0

“Satisfied user here!”

Pros

Being able to get really creative with micro-targeted email campaigns is a huge plus here especially when sending them out to thousands of people at once. On top of that, the analytics are included too which makes the whole thing feel incredibly powerful. Very cool tool overall.

Cons

It's not the most polished or visually appealing platform out there and it doesn't feel the slickest either but that's honestly not a big deal.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9