Salesforce Sales Cloud Reviews

“Well laid out and simple”

Pros

Everything is organized really well and it's very easy to use especially for someone who isn't very tech-savvy.

Cons

Honestly, I didn't run into any downsides since it included everything I was looking for.

“Flexible CRM customization”

Pros

It adapts well to different business and CRM needs and you can customize it as deeply as required.

Cons

There's definitely a learning curve and getting it fully integrated into your business takes some time.

“Team-wide convenience”

Pros

Using it across large teams is really convenient and that broad usability is one of its biggest strengths.

Cons

Not a con but there is a steep learning curve and some processes take a while before they really click.

“Sales engagement boost”

Pros

Switching to the Sales Engagement plug-in from Salesloft has been a really positive change for us. It's been working really well and has turned out to be a strong replacement.

Cons

One frustrating part is when emails bounce, an error sometimes comes up and it's hard to find a workaround inside Sales Engagement once that happens.

“All client details in one place”

Pros

Having all the client information I need gathered in one place makes a big difference. It also includes multiple security measures which helps protect client privacy and keeps sensitive data well secured.

Cons

System can be quite sensitive and very specific. Certain tasks only work if you follow the exact steps required.

“Customizable CRM that delivers”

Pros

This CRM covers everything in one place and can be tailored to fit a business's specific needs which makes it really useful.

Cons

Even though it offers an all-in-one setup, the pricing can be too expensive for smaller businesses and may not be the most budget-friendly option.

“great client tracking”

Pros

Working as a sales agent, managing my pipeline and keeping up with clients has been very easy.

Cons

Call-back and calendar feature could use some improvement especially by adding more space.

“perfect support templates”

Pros

It covers all the key customer support needs and comes with ready-made templates that make replying to customer concerns quick and convenient.

Cons

There can be a bit of latency at times but it's minimal and usually doesn't get in the way of responding to customer concerns.

“good contact tracking”

Pros

Keeping tabs on contacts, sent emails and exactly where a company stands in the account-closing process is really helpful. It gives a clear view of everything in one place.

Cons

Nothing negative comes to mind that affects my workflow personally. It's also highly customizable which makes it fit my needs well.

“Sales lifecycle visibility”

Pros

Being able to follow the full lifecycle of a sales opportunity and connect new revenue with related dollars or future business is really valuable.

Cons

Needing to switch back and forth between Lightning Sales and the Service Console can be a bit inconvenient.

“smooth feeds and reports”

Pros

Feeds, ticket closure reports and the overall interface are very user-friendly and simple to work with.

Cons

It would be better to have an option to schedule a callback and leave comments on feeds.

“Helpful insights and limited reporting”

Pros

Using this software feels pretty simple and it gives really valuable insights into customer data. Working with my team is simple and I can also get to everything while I'm away from my desk.

Cons

I do wish the reporting tools offered more customization and the setup at the beginning can feel a bit overwhelming for someone new to the platform.

“Versatile page builder”

Pros

Its versatility for building pages and managing objects has been really impressive.

Cons

At times, handling relationships between objects can be a bit tricky.

“Progress tracking that motivates”

Pros

Seeing my progress is really motivating and being able to track my daily schedule too makes it even better.

Cons

I honestly don't have any complaints because everything works the way you want it to.

“Reliable website services”

Pros

Their website software services have been really good and I've been happy with what they offer.

Cons

At the very least, I also appreciate their IT website software solutions and development work.

“User-friendly data hub”

Pros

A very user-friendly system with centralized data management which makes handling information much more organized and convenient.

Cons

Cost is on the higher side and adapting it to fit specific business needs can take a lot of effort.

“great tool”

Pros

It covers pretty much everything a sales team needs, from lead and opportunity management to forecasting and automating recurring tasks.

Cons

Pricing is high, the setup and implementation can be quite complex and extra features often come with additional costs.

“Flexible integrations I appreciate”

Pros

One thing I really value is that it can integrate with almost any other software which makes it very flexible to use.

Cons

Honestly, I haven't run into anything I dislike about it.

“Helpful progress tracking”

Pros

The progress bar is a really nice touch because it makes it clear where an account currently stands.

Cons

At times, creating fields can be a bit difficult.

“Strong features and flexibility”

Pros

Packed with powerful features and the platform feels very dynamic in the way it works.

Cons

A few features are not very simple and certain tasks can be difficult to carry out at times.