Salesforce Sales Cloud Reviews

“AI-powered CRM workflow”

Pros

The AI features built into it have been a huge plus. They've made all of my CRM data much more efficient and convenient across my entire organization.

Cons

I haven't come across any downsides while using it.

“Real-time insights that deliver”

Pros

With real-time data and actionable insights, this software helps my company make faster decisions when timing matters.

Cons

One downside is that the cost has gone up every year.

“Fast checkout and clear navigation”

Pros

Right away, the layout felt very simple to move through. It made it quick to find the right products and the checkout process for customers was effortless.

Cons

At times, there were delays when traffic or volume got especially high.

“Custom reports that help”

Pros

One of the best parts is how customizable it is. Being able to build your own reports and tailor pages around what you actually need makes it really useful.

Cons

Latency is the biggest downside. At times some information doesn't load, gets stuck on the screen or the system just stops responding.

“Sales growth and client tracking”

Pros

Since we started using it at our company, our sales performance has improved noticeably and client management has become much more effective. Overall, it has been a very valuable partner for supporting our business. It has helped us boost performance, improve communication with stakeholders and grow our sales.

Cons

One of my favorite things about it is how simple it is to navigate and the company can customize its features to match its specific needs. The BI tool is also very useful because it helps us identify sales opportunities and improve how we drive sales more effectively.

“A workflow booster”

Pros

The interface is super simple to use and it's been incredibly helpful in keeping my workflow on track.

Cons

Honestly, I can't point to anything I dislike about it.

“Amazing reports and simple setup”

Pros

Getting started with it was very easy and the reports are absolutely amazing!

Cons

The filters aren't very user-friendly right now and could definitely use an upgrade.

“Feature-rich CRM for enterprises”

Pros

This platform comes with a wide range of capabilities that cover what you'd expect from an enterprise CRM.

Cons

If you're running a small or mid-sized business, the software can feel a bit overwhelming and broader in scope than you really need.

“Tracking every engagement”

Pros

It keeps all your interactions organized in one place, whether you're tracking finances or managing contacts.

Cons

There's a lot packed into the platform so getting comfortable with everything comes with a pretty steep learning curve.

“Donor database tools”

Pros

I've been using it to manage and maintain our donor database and it handles that job really well.

Cons

This tool feels like it can do a lot but figuring out all those capabilities isn't very simple.

“Highly customizable platform”

Pros

This software feels very complete and its flexibility allows for deep customization along with a wide range of integrations.

Cons

It can be somewhat difficult to master at first and requires a real time investment to get the most out of everything it offers.

“Simple CRM setup”

Pros

Coming into this CRM with no prior experience, I was pleasantly surprised by how easy it was to use.

Cons

A couple of features weren't quite as user-friendly so I needed help from IT to figure them out.

“Reporting and case tracking”

Pros

One of the biggest strengths is the reporting across accounts, contacts and leads. The history is also laid out clearly especially when it comes to opportunity stages and ownership changes. Case management is another part of the platform that works really well.

Cons

Search could definitely be more simple. There are also times when the interface feels awkward, dense and a bit overwhelming to work through.

“CRM tools for project tracking”

Pros

Having all client conversations, project history, leads, opportunities and customer details in one place has been really valuable for graphic design work. The CRM features are excellent for keeping communication organized across design projects and it's much easier to shape creative work around each client's specific needs when everything is tracked in one system.

Cons

The downside is that it can feel a bit overwhelming for a graphic designer, mainly because the platform is built more around sales and client management than design-specific workflows.

“User-friendly and practical tool”

Pros

Everything about it feels user friendly and very much based on common sense so it's easy to work with.

Cons

Every now and then, sending emails through it can be a bit inconsistent, with occasional attachment or formatting glitches. It doesn't happen often but it does come up.

“Fast year-end filtering”

Pros

Handling year-end custom filters is quick and effective so getting that work done doesn't take much time.

Cons

One thing that's frustrating is that I can't seem to share those custom filters with friends.

“Quick fixes and handy storage”

Pros

One thing that really works well is how quickly issues get resolved and it gives me simple, practical ways to store everything I need for my business.

Cons

Overall, I'm happy with it and there's a lot to like though I do think their customer service could respond and react better at times.

“All-in-one platform”

Pros

Everything is in one platform, with a wide range of features and plenty of connectivity options.

Cons

It can be pricey for a small business and it may include more features than anything other than a mid-sized or large company would really need.

“Flexible CRM that delivers”

Pros

One of the biggest advantages is how customizable it is for different business needs. It gives you a flexible and easy way to organize customers and manage deals. Reporting is fast and accurate as well which makes it much easier to monitor performance and make informed decisions. The integrations with other tools, along with the mobile app, also make it very convenient for sales teams to stay productive from anywhere.

Cons

At the same time, it can feel a little overwhelming when you first start using it. There are a lot of features and settings so it takes some time to really learn the system and feel comfortable with everything. The customization is useful but if you need something very specific, it can require stronger technical skills or even help from a developer. It's definitely a powerful platform though the setup process and learning curve can be tough for new users or smaller teams without much technical support.

“Simple team collaboration”

Pros

Very easy to use and it works well when multiple people need to use it together.

Cons

Website does crash from time to time which can slow down the workflow.