Salesforce Sales Cloud Reviews

“good value”

Pros

Pricing and deployment have been really great and it feels like very good value for the money.

Cons

Deployment has had some issues and the support from the service provider could be better.

“helpful community”

Pros

There's a very large user community behind it so finding answers, guides and shared knowledge is usually not a problem.

Cons

Interface feels quite outdated and some parts of the experience are honestly difficult to put up with.

“our single source of truth”

Pros

At this point, I can't picture doing my job without it. It's the place our team relies on as the single source of truth and it really doesn't feel like anything is missing.

Cons

Only downside is that it's huge so there are times when finding exactly what I need takes a while. It would also be helpful to have a chat feature so end users could contact support more directly.

“helps us improve”

Pros

The software feels updated and really helps improve our business.

Cons

It's also a very fast app that helps me finish my work more quickly.

“easy to learn and teach”

Pros

This product has been very efficient and it's simple to use and even easier to teach to my staff.

Cons

The only thing I'd change is the timing of the subscription payment reminders, they should be sent out earlier.

“highly recommended”

Pros

Using it feels very easy and the app comes with everything I need in one place. I can also connect and interact with people from all over the world which makes it even better. I'd definitely recommend it.

Cons

Honestly, I love everything about it. This application has been really helpful.

“keeps sales on track”

Pros

From day one, it felt incredibly powerful and highly customizable. The opportunity tracking and pipeline management features are excellent, giving full visibility into the entire sales process. The mobile app helps me stay productive while I'm away from my desk and the integrations with Gmail, calendars and other apps bring everything together in one place. On top of that, the reporting and dashboards deliver really valuable insights.

Cons

Getting comfortable with it can take time especially when it comes to the more advanced features. New users will probably need some training and support before they can use it confidently. The pricing structure, with its multiple tiers and add-ons, can become very costly as a business grows which may be tough for smaller companies. Some people may also feel that the interface looks a little awkward and outdated compared with newer CRM options.

“better team communication”

Pros

Using this application feels very easy and it really helps with communication across teams, lead generation and overall sales management.

Cons

There isn't anything I dislike about this application.

“easy to learn and grow”

Pros

Right from the start, it offers a lot of functionality out of the box which is a big plus. Customizing it is also very manageable. Some parts definitely need technical expertise but the basics are fairly quick to pick up and Trailhead is an excellent free resource for learning. The user community around it is really strong as well.

Cons

Biggest downside is the cost. Pricing can vary a lot depending on how many licenses you need and how well you're able to negotiate and the lack of publicly available standard pricing is pretty frustrating.

“better customer insights”

Pros

Keeping track of customer interactions gave us a clearer picture of what prospects needed which helped us adjust our sales approach and improve conversions.

Cons

Pricing model gets pretty complicated and the cost can climb fast once you start adding more features.

“helps run the business”

Pros

Running a business feels much more efficient with this software. Sales tracking, product pricing, sales agreement integrations and account management are all highly functional tools that really support our success.

Cons

Only challenge is that it can feel a bit complicated for new users. Other than that, I really have no complaints about its functionality or performance.

“works well with other apps”

Pros

Using it has been really helpful for searching business requirements and it's been a very great product to work with. I've also used itcloud to automate order punch-out to other applications and that process worked out very well without much effort. Overall, it's definitely a good tool.

Cons

Feature I'm not a fan of is the user interface which could definitely be improved.

“great support experience”

Pros

The sales support has been better than expected and the service has been really pleasant overall.

Cons

It stands out as one of the better service providers in the area.

“easy integrations”

Pros

Its integration with third-party apps and services works really well and feels convenient.

Cons

Even though the pricing options are flexible, it can still be costly for startups and small businesses.

“simple and flexible”

Pros

Platform is easy to use and the filtering options are really flexible.

Cons

There are times when it lags and that can get a bit frustrating.

“grows with your business”

Pros

Right away, the user-friendly design and customization options stood out. It's a platform that can scale alongside a growing company and since it's cloud-based, I can access it from virtually anywhere. The ability to use it to connect with customers is another big advantage.

Cons

Cost could be a bit high for smaller startups or businesses and because it's cloud-based, there may also be some security concerns.

“gets more done”

Pros

This program really helps me stay productive and get more done.

Cons

Nothing to complain about.

“improves daily workflows”

Pros

Right away, the strong client management tools, capable workflow automation and wide range of customization options made a real difference. Those features noticeably improved customer relationship management and helped our operations run more efficiently.

Cons

Getting started was definitely challenging because the platform has a steep learning curve and a fairly complex setup process. Configuring access controls, tailoring fields and setting up workflows took a lot of time and required great expertise.

“built for sales teams”

Pros

From managing leads to tracking opportunities, this platform covers a lot of ground really well. The sales forecasting and analytics are strong, the dashboards and reports can be tailored to fit different needs and the mobile access makes it convenient to keep up with sales activity while away from the desk. It also connects nicely with other tools and the automation and AI capabilities add a lot of value for teams that want to align their workflow.

Cons

Pricing can be a challenge especially for smaller businesses. The customization features are powerful but they can feel overwhelming when you're just getting started. Some users also mention that the system slows down at times, particularly when working with large datasets. On top of that, the broad range of features means it can take quite a bit of training before teams are able to use everything effectively.

“helps close more deals”

Pros

There's a reason it's considered one of the best. The convenient integration makes it incredibly convenient to find opportunities and close deals without hassle.

Cons

The only thing I'd love to see is an AI version that we could interact with directly.