Salesforce Sales Cloud Reviews

“Positive company culture”

Pros

I appreciate the company culture behind the platform, as it is reflected in the positive interactions I see among employees.

Cons

Larger companies may have to pay additional fees to fully use its integrations. Most plans also require an annual commitment and getting immediate technical support outside business hours can be difficult.

“Simple information management”

Pros

Managing information feels easy for us because of the platform's implementation features and it helps us maintain good customer service while keeping data organized.

Cons

In some sections, you have to pay more to get broader access to newer customer service features.

“convenient integrations”

Pros

A major advantage for me is how easily it integrates with our existing software, including Salesloft.

Cons

After using it for seven months, I honestly haven't come across any negative features.

“Easy to understand”

Pros

The platform is easy for me to understand and the functions are simple to use in day-to-day work.

Cons

I think some of the features could be made a bit more user-friendly.

“Highly customizable platform”

Pros

Very customizable and easy to work with. The support community is excellent, the training is free and the return on investment has been really high.

Cons

The cost can be a downside. There are also many different ways to accomplish the same task and some things that seem obvious still appear to be missed by the IT developers.

“Helpful lead management”

Pros

Right away, the dashboard and customizer feel very user-friendly. It comes with several really useful features especially for tracking leads and forecasting revenue. The ticketing system is simple, automates a lot of routine work and helps save tasks for later use. On top of that, the chat feature keeps customers connected with us whenever they need updates.

Cons

At times, call reminders do not work properly which leaves some leads stuck in the pipeline. The product documentation also needs improvement and more timely updates since in many cases we end up reaching out to the support team and that takes a lot of time. Pricing is another downside, as it is higher than many other options available in the market.

“Reliable support and security”

Pros

Biggest highlights for me are the security and the customer service. Whenever any issue comes up, their support team stays very responsive and gets back to my team quickly which has been really helpful.

Cons

One thing that could be improved is the interface. At the beginning, it was a bit difficult to understand and navigate although it became much clearer after using it for a while. If they made it more simple from the start, the first impression would be better for new users.

“Saves time daily”

Pros

This app really helps us get through our work with less effort. It saves us a lot of time and makes completing tasks much simpler.

Cons

The app is very user-friendly and easy to navigate. It isn't complicated to use and moving around in it feels simple and convenient.

“Simple daily use”

Pros

Navigating this app feels very easy. I use it every day to look up the information and details I need to collect.

Cons

It runs really quickly and there are plenty of features available for me to use.

“Easy to adapt”

Pros

Moving from Avaya to this was a bit unsettling at first and it honestly felt like we might have made the wrong choice. After about 3 to 4 days though, the tool became very work-friendly and much easier to use in day-to-day tasks.

Cons

Nothing major to complain about. That said, if you're just getting started with this tool, I'd recommend having someone guide you while using it.

“User friendly data management”

Pros

Using this has been really convenient and it's one of the best tools for managing data in a clear and user-friendly way.

Cons

There's nothing major to complain about. If anything, the report dashboard could be made a bit more user friendly.

“Simple and effective”

Pros

It's simple to use and the app itself is especially good.

Cons

I haven't run into any issues with this app and it's been very useful.

“Works very well”

Pros

Everything about it works really well and I'm happy with every aspect of the platform.

Cons

Honestly, there's nothing to dislike about Salesforce Sales Cloud.

“Useful reporting tools”

Pros

The reporting, data collection and sales tracking features work really well and make it useful for keeping up with business performance.

Cons

Application still needs more updates and overall improvements to make it even better.

“Helps stay organized”

Pros

One thing I really appreciate is the variety of tasks it offers and how well it helps organize information. That makes day-to-day work much more comfortable and helps me be more effective when connecting with more clients in a more accurate and assertive way.

Cons

Email handling is probably the part I use the least, mainly because I do not work much with contacts through email. Still, I am sure this feature is much more useful for people who rely heavily on that aspect.

“Flexible business platform”

Pros

There's a lot of power packed into this platform and the level of customization and configuration is broad enough to match a wide range of business requirements. It gives users the flexibility to tailor the system around the way they work and what they actually need. For medium and large companies especially, it stands out as one of the better platforms available to work with.

Cons

Working with the platform can be enjoyable when you have a coworker who already knows it well but without that kind of support, getting used to it can be challenging. Learning the more advanced features and figuring out how to use the tools effectively takes time. The cost is also quite high which makes it a poor fit for small businesses and, in some cases even a difficult investment to justify for larger companies as well.

“Personalized customization”

Pros

Being able to tailor documents and create personalized displays to match our company's needs has been a real advantage.

Cons

When problems come up in the software, they can take a while to get fixed although the phone support is excellent.

“Helpful business app”

Pros

A standout app that does a really nice job helping users with selling, customer service and marketing.

Cons

The downside is that it can be hard to find at first and sharing it with other people isn't very convenient.

“Organized sales management”

Pros

Day to day, this helps me stay on top of prospects and active opportunities without missing anything. It keeps all my sales work organized, connects well with other tools we already use internally like Fathom, Hubspot and Outreach and gives a lot of flexibility in how it can be set up.

Cons

Since it starts off as more of a blank canvas, it can feel overwhelming if you don't have the team or resources to really build it out properly. Dashboards and reporting also tend to be more complicated than a typical user would want when trying to create or use them.

“Complete sales tracking”

Pros

From lead generation all the way to closing, this powerful platform helps us keep track of the entire sales process. It comes with a ton of useful features and what's nice is that you can use them in a very simple way or make things as detailed and advanced as you need.

Cons

There are a lot of different roles and permission settings and keeping track of all of them can be a bit challenging.