Salesforce Sales Cloud Reviews

Pros

A major advantage for me is how easily it integrates with our existing software, including Salesloft.

Cons

After using it for seven months, I honestly haven't come across any negative features.

Pros

The platform is easy for me to understand and the functions are simple to use in day-to-day work.

Cons

I think some of the features could be made a bit more user-friendly.

Pros

Very customizable and easy to work with. The support community is excellent, the training is free and the return on investment has been really high.

Cons

The cost can be a downside. There are also many different ways to accomplish the same task and some things that seem obvious still appear to be missed by the IT developers.

Pros

Right away, the dashboard and customizer feel very user-friendly. It comes with several really useful features especially for tracking leads and forecasting revenue. The ticketing system is simple, automates a lot of routine work and helps save tasks for later use. On top of that, the chat feature keeps customers connected with us whenever they need updates.

Cons

At times, call reminders do not work properly which leaves some leads stuck in the pipeline. The product documentation also needs improvement and more timely updates since in many cases we end up reaching out to the support team and that takes a lot of time. Pricing is another downside, as it is higher than many other options available in the market.

Pros

Biggest highlights for me are the security and the customer service. Whenever any issue comes up, their support team stays very responsive and gets back to my team quickly which has been really helpful.

Cons

One thing that could be improved is the interface. At the beginning, it was a bit difficult to understand and navigate although it became much clearer after using it for a while. If they made it more simple from the start, the first impression would be better for new users.

Pros

This app really helps us get through our work with less effort. It saves us a lot of time and makes completing tasks much simpler.

Cons

The app is very user-friendly and easy to navigate. It isn't complicated to use and moving around in it feels simple and convenient.

Pros

Navigating this app feels very easy. I use it every day to look up the information and details I need to collect.

Cons

It runs really quickly and there are plenty of features available for me to use.

Pros

Moving from Avaya to this was a bit unsettling at first and it honestly felt like we might have made the wrong choice. After about 3 to 4 days though, the tool became very work-friendly and much easier to use in day-to-day tasks.

Cons

Nothing major to complain about. That said, if you're just getting started with this tool, I'd recommend having someone guide you while using it.

Pros

Using this has been really convenient and it's one of the best tools for managing data in a clear and user-friendly way.

Cons

There's nothing major to complain about. If anything, the report dashboard could be made a bit more user friendly.

Pros

It's simple to use and the app itself is especially good.

Cons

I haven't run into any issues with this app and it's been very useful.

Pros

Everything about it works really well and I'm happy with every aspect of the platform.

Cons

Honestly, there's nothing to dislike about Salesforce Sales Cloud.

Pros

The reporting, data collection and sales tracking features work really well and make it useful for keeping up with business performance.

Cons

Application still needs more updates and overall improvements to make it even better.

Pros

One thing I really appreciate is the variety of tasks it offers and how well it helps organize information. That makes day-to-day work much more comfortable and helps me be more effective when connecting with more clients in a more accurate and assertive way.

Cons

Email handling is probably the part I use the least, mainly because I do not work much with contacts through email. Still, I am sure this feature is much more useful for people who rely heavily on that aspect.

Pros

There's a lot of power packed into this platform and the level of customization and configuration is broad enough to match a wide range of business requirements. It gives users the flexibility to tailor the system around the way they work and what they actually need. For medium and large companies especially, it stands out as one of the better platforms available to work with.

Cons

Working with the platform can be enjoyable when you have a coworker who already knows it well but without that kind of support, getting used to it can be challenging. Learning the more advanced features and figuring out how to use the tools effectively takes time. The cost is also quite high which makes it a poor fit for small businesses and, in some cases even a difficult investment to justify for larger companies as well.

Pros

Being able to tailor documents and create personalized displays to match our company's needs has been a real advantage.

Cons

When problems come up in the software, they can take a while to get fixed although the phone support is excellent.

Pros

A standout app that does a really nice job helping users with selling, customer service and marketing.

Cons

The downside is that it can be hard to find at first and sharing it with other people isn't very convenient.

Pros

Day to day, this helps me stay on top of prospects and active opportunities without missing anything. It keeps all my sales work organized, connects well with other tools we already use internally like Fathom, Hubspot and Outreach and gives a lot of flexibility in how it can be set up.

Cons

Since it starts off as more of a blank canvas, it can feel overwhelming if you don't have the team or resources to really build it out properly. Dashboards and reporting also tend to be more complicated than a typical user would want when trying to create or use them.

Pros

From lead generation all the way to closing, this powerful platform helps us keep track of the entire sales process. It comes with a ton of useful features and what's nice is that you can use them in a very simple way or make things as detailed and advanced as you need.

Cons

There are a lot of different roles and permission settings and keeping track of all of them can be a bit challenging.

Pros

Right from the start, this felt like a very dynamic platform that could be fully tailored to match our organization's requirements. Other tools we looked at just couldn't handle our process properly without needing major enhancements or extra integrations.

Cons

At the beginning, we didn't have any in-house expertise so we were entirely dependent on our integration partner. We've since addressed that though and it has helped us respond to changes much faster.

Pros

After spending some time learning how it works, it turns into an incredibly valuable CRM tool. The ticketing side is clean and fairly simple and a lot of the workflow runs automatically once your settings are in place. It covers all the essential functions too, like sending emails, adding comments, storing contacts and more. There's also chat functionality and if that is automated, it can help customers reach you in just a few clicks. As a knowledge base, it feels very complete because everything that happens in the system stays there for anyone to check later, including not just articles but previous tickets as well.

Cons

Learning curve can be a bit tough especially for brand-new users so it is not the most beginner-friendly platform at first. Since it keeps all CRM data in one place, searching for something very specific can also become frustrating if your keywords are not precise enough. Even though the results are organized by type, you can still end up with too many matches to go through manually.